- [AI Agent Course: Free Online Training](https://www.salesforce.com/agentforce/ai-agent-course/): Explore AI agent courses designed to enhance your skills in artificial intelligence and machine learning. Start learning with free online training today.
- [What Is Agentic Architecture?](https://www.salesforce.com/agentforce/agentic-architecture/): Explore the capabilities and benefits of agentic RAG, a next-generation AI model that enhances content generation with autonomous, adaptable AI agents.
- [AgentExchange - AI Agent Marketplace](https://www.salesforce.com/agentforce/agentexchange/): AgentExchange is a marketplace designed to empower businesses to harness the power of agentic AI. Try it today!
- [Trailblazer Sign Up: Unlock the Best Trailblazer Benefits for Free](https://www.salesforce.com/account-benefits/): With the benefits of a Trailblazer account, the world of Salesforce is at your fingertips. Sign up to access free online learning, events, support, and more!
- [AI Agent Builder: Agentforce](https://www.salesforce.com/agentforce/agent-builder/): Create custom AI agents effortlessly with Agentforce's AI Agent Builder. Empower your business with pre set templates or build with no code.
- [How to Build an AI Agent](https://www.salesforce.com/agentforce/agent-builder/how-to-build/): Discover the essential steps, from data collection to deployment, and build a powerful AI-driven agent tailored to your needs.
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Accelerate Agentic AI Development](https://www.salesforce.com/agentforce/accelerate-agentic-ai/): Develop and deploy AI agents 16x faster with Agentforce. Enhance accuracy by 75% and reduce complexity. Download the Valoir report to learn how Agentforce accelerates your AI journey.
- [Agentforce for Employees](https://www.salesforce.com/agentforce/agentforce-for-employees/): Agentforce is transforming employee productivity with multi-turn, multi-channel agent conversations across Salesforce Lightning, Mobile, and Slack.
- [Agentforce: The AI Agent Platform](https://www.salesforce.com/agentforce/): Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.
- [AI Agent vs. Chatbot - What's the Difference?](https://www.salesforce.com/agentforce/ai-agent-vs-chatbot/): Confused about the difference between an AI agent and a chatbot? This primer goes into the basics and should help clear things up.
- [What Are Agentic Workflows?](https://www.salesforce.com/agentforce/agentic-workflows/): Agentic workflows are structured processes where autonomous AI agents make decisions, solve problems, and perform tasks with minimal human input.
- [What Is Agentic RAG?](https://www.salesforce.com/agentforce/agentic-rag/): Explore the capabilities and benefits of agentic RAG, a next-generation AI model that enhances content generation with autonomous, adaptable AI agents.
- [What Is the Agentic Enterprise? (2025)](https://www.salesforce.com/agentforce/agentic-enterprise/): Explore the core tenets of the agentic enterprise, a model where human employees and AI agents collaborate to enhance productivity, creativity, and customer loyalty.
- [Agentic Enterprise Index](https://www.salesforce.com/agentforce/agentic-enterprise-index/): The Agentic Enterprise represents a fundamental shift in the way the world does business by leveraging AI agents. Learn How.
- [Agentforce ROI Calculator](https://www.salesforce.com/agentforce/ai-agents-roi-calculator/): Discover the value of Agentforce with our ROI Calculator. See how the Service Agent can enhance productivity, improve customer satisfaction, and boost business performance.
- [AI Agents: Definition, Types, Examples](https://www.salesforce.com/agentforce/ai-agents/): AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work.
- [What Are Autonomous Agents?](https://www.salesforce.com/agentforce/ai-agents/autonomous-agents/): Autonomous agents are a form of AI that understand and respond to inquiries without human intervention. Here's how they can help companies.
- [AI Agent Frameworks: A Practical Guide (2025)](https://www.salesforce.com/agentforce/ai-agents/ai-agent-frameworks/): Explore the key factors and benefits of AI agent frameworks to select the right one for your business and drive innovation and growth.
- [Agentforce ROI Report](https://www.salesforce.com/agentforce/ai-agents-roi-report/): Discover the value of Agentforce with our ROI Report. See how the Service Agent can enhance productivity, improve customer satisfaction, and boost business performance.
- [What Are Multi-Agent Systems?](https://www.salesforce.com/agentforce/ai-agents/multi-agent-systems/): Multi-agent systems are AI-driven networks of autonomous agents that interact to solve problems, optimize decisions, and coordinate tasks efficiently.
- [What Are Intelligent Agents? A Guide (2025)](https://www.salesforce.com/agentforce/ai-agents/intelligent-agents/): An intelligent agent is an autonomous AI application that proactively supports employees and customers, executing tasks with trusted data.
- [Agentforce and RAG: Best Practices for Better Agents](https://www.salesforce.com/agentforce/agentforce-and-rag/): This guide explores how Agentforce and Retrieval-Augmented Generation (RAG) work together, with practical tips to enhance agent performance.
- [What is an AI Copilot](https://www.salesforce.com/agentforce/ai-copilot/): AI copilots are popping up in digital experiences everywhere. Learn how they differ from traditional chatbots and why they are important.
- [Maximize AI business impact](https://www.salesforce.com/agentforce/ai-business-impact/): Discover how to use AI to deliver real ROI, reduce risk, and lead transformation with confidence.
- [Best AI Agent Platforms (2025)](https://www.salesforce.com/agentforce/ai-agents/platform/): Learn how AI agent platforms are revolutionizing businesses through task automation, productivity enhancement, and smarter decision-making.
- [What is an AI Assistant?](https://www.salesforce.com/agentforce/ai-assistant/): Learn what AI assistants are and how they can improve personalization, decision-making, efficiency, and enhance industry-specific tasks.
- [What Is a Chatbot?](https://www.salesforce.com/agentforce/chatbot/): A chatbot is a computer program that digitally engages with customers either by voice or text communication to help find a resolution or solve an issue.
- [AI Agents For Business and Application Development](https://www.salesforce.com/agentforce/ai-software-development/): Agents are set to transform AI software development and how businesses operate and interact with customers. Here's how they work.
- [Accelerate AI Readiness with a Strong Foundation](https://www.salesforce.com/agentforce/ai-readiness/): True AI readiness starts with more than tools. Learn how to align your organization for scalable value and confidently lead your next wave of AI transformation
- [Chatbot vs. Conversational AI: What Makes Them Different](https://www.salesforce.com/agentforce/chatbot-vs-conversational-ai/): Learn the key differences between chatbot vs. conversational AI and how to pick the right one for your business.
- [The Top Chatbot Best Practices for Service](https://www.salesforce.com/agentforce/chatbot/best-practices/): Discover the top chatbot best practices to enhance service experience and boost customer satisfaction.
- [Build an AI-Ready Workforce Today](https://www.salesforce.com/agentforce/ai-ready-workforce/): Discover how to build an AI-ready workforce and evolve your workplace for the future.
- [Agentforce Command Center](https://www.salesforce.com/agentforce/command-center/): Analyze and optimize Agentforce from a single, unified tool with Command Center. It's your all-in-one agentic app for providing clear insights and recommendations to get the most from Agentforce.
- [Dining Alfiasco Commercial](https://www.salesforce.com/agentforce/commercials/dining-alfiasco/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [How to Pick the Best AI Chatbot](https://www.salesforce.com/agentforce/chatbot/best/): With the best AI chatbot, you can transform customer service. Follow these 3 easy steps to choose the best AI chatbot for your business.
- [Gate Expectations Commercial](https://www.salesforce.com/agentforce/commercials/gate-expectations/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [Agentforce for Developers](https://www.salesforce.com/agentforce/dev-tools/): AgentforceDX empowers developers to build, test, and optimize AI agents faster. Enjoy low-code ease, pro-code power, and real-time analytics. Explore with our free Developer Edition.
- [Watch the Agentforce TV Commercials](https://www.salesforce.com/agentforce/commercials/): Watch the new Salesforce TV commercials to see how Agentforce is changing the business world with Agentic AI.
- [What Is an AI Chatbot?](https://www.salesforce.com/agentforce/chatbot/what-is-an-ai-chatbot/): An AI chatbot is an autonomous digital assistant that uses artificial intelligence to understand and respond to inquiries in real time.
- [Agentforce Customer Stories](https://www.salesforce.com/agentforce/customer-stories/): Discover real-life success stories from Agentforce users. See how our platform has transformed their businesses and improved their productivity.
- [Chatbot vs. Conversational AI: What Makes Them Different](https://www.salesforce.com/agentforce/chatbot/chatbot-vs-conversational-ai/): Learn the key differences between chatbot vs. conversational AI and how to pick the right one for your business.
- [Optimize Your Consumption](https://www.salesforce.com/agentforce/digital-wallet/): With Digital Wallet, organizations can get near real-time consumption insights and usage trends for consumption based Salesforce products like Data Cloud and Agentforce.
- [What Is Digital Labor?](https://www.salesforce.com/agentforce/digital-labor/): A digital workforce of intelligent AI agents augments your human workforce, and transforms the way work gets done.
- [What Is a Digital Assistant? A Guide (2025)](https://www.salesforce.com/agentforce/digital-assistants/): This guide explains how digital assistants work, their benefits, and how they improve productivity.
- [What Is a Digital Worker?](https://www.salesforce.com/agentforce/digital-worker/): A digital worker is an AI software application that acts as a colleague, mimicking human capabilities and handling complex tasks.
- [How Does Agentforce Work?](https://www.salesforce.com/agentforce/how-it-works/): Agents need three things to get work done: data, reasoning, and actions. With Agentforce, agents can connect to any data source and use it in real time.
- [What Is Agentforce Assistant? (Formerly Einstein Copilot)](https://www.salesforce.com/agentforce/einstein-copilot/): Editor's note: Agentforce Assistant has been upgraded to Agentforce. This article was originally published on March 6, 2024, and was updated on May 23, 2024.
- [Agentforce Rate Card](https://www.salesforce.com/agentforce/rates/): Agentforce Rate Card
- [Generative AI Course: Free Online Training](https://www.salesforce.com/agentforce/generative-ai-course/): Explore our generative AI courses designed to enhance your skills in AI. Start learning with free online training today.
- [Agentforce Guide: How To Get Started](https://www.salesforce.com/agentforce/guide/): This guide explores the core elements of Agentforce, and it's the first in a series of guides that will evolve alongside Agentforce itself.
- [What Is a Digital Workforce?](https://www.salesforce.com/agentforce/digital-workforce/): A digital workforce consists of software-based systems known as digital workers that use intelligent automation to perform tasks typically handled by people.
- [Achieving Reliable Agent Behavior](https://www.salesforce.com/agentforce/five-levels-of-determinism/): Achieving Reliable Agent Behavior a Framework for 5 Levels of Determinism
- [The Future of Work Is Human-Centered AI](https://www.salesforce.com/agentforce/human-centered-ai/): Learn how human-centered AI supports smarter, people-first decision making.
- [LLM Course: Free Online Training](https://www.salesforce.com/agentforce/llm-course/): Explore our LLM courses designed to enhance your skills in large language models. Start learning with free online training today.
- [LLM Agents: A Complete Guide](https://www.salesforce.com/agentforce/llm-agents/): LLM agents can parse complicated questions, improve decision-making, and take timely action. Here's a look at the types of LLM agents and their benefits.
- [Agentforce MCP Support](https://www.salesforce.com/agentforce/mcp-support/): Connect your agents across systems, unlock and unify data, and drive trusted, differentiated customer experiences with Agentforce MCP Support. Learn more now.
- [Salesforce Agentforce Pricing](https://www.salesforce.com/agentforce/pricing/): Build, customize, test, deploy, and monitor AI-powered agents. Discover pricing information for Salesforce Agentforce.
- [What Are Large Action Models (LAMs)?](https://www.salesforce.com/agentforce/large-action-models/): We explain large action models (LAMs), how they work, how they differ from LLMs, and show examples of the technology in action.
- [How Agentforce Works Video](https://www.salesforce.com/agentforce/how-it-works/video/): Discover how Agentforce streamlines sales and customer service with AI-driven insights and automation in our video. Watch now to see it in action!
- [Human-AI Collaboration: The Future of Work](https://www.salesforce.com/agentforce/human-ai-collaboration/): Learn 10 human-AI collaboration skills for success and prepare your workforce to thrive in an AI-driven world.
- [Service Processes - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/automotive/service-processes/): Automate deferment requests or due date changes, and automatically assess eligibility, finalize the new terms, and communicate revised terms with the help of a pre-built AI agent skill.
- [What is Reinforcement Learning?](https://www.salesforce.com/agentforce/reinforcement-learning/): Reinforcement learning is a key method artificial intelligence (AI) agents use to learn and make decisions. Learn more in this comprehensive guide.
- [Agentforce Customer Zero](https://www.salesforce.com/agentforce/use-cases/customer-zero/): Learn how Salesforce Customer Success and Agentforce turbocharge case resolutions and customer satisfaction.
- [AI Agent Use Cases](https://www.salesforce.com/agentforce/use-cases/): Explore how Agentforce can transform your business with real-world use cases using ai agents to improve efficiency and drive growth.
- [Quoting & Order Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/communications/quoting-order-management/): Accelerate sales cycles and simplify complex orders. See how Agentforce for Communications streamlines quoting and ordering for sales teams.
- [Billing Resolution - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/communications/billing-resolution/): Address billing inquiries instantly and increase customer trust. See how Agentforce for Communications empowers efficient, accurate billing resolution with AI.
- [Proactive Maintenance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/automotive/proactive-maintenance/): Leverage agentic skills to proactively identify issues, schedule service appointments, and send email summaries with estimates.
- [Scaling Responsible AI with Trust and Confidence](https://www.salesforce.com/agentforce/scaling-responsible-ai/): Discover strategies for scaling AI while building trust and ensuring reliability.
- [Visit Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/visit-management/): Discover how consumer goods companies can accelerate delivery, improve customer satisfaction and drive revenue.
- [Recruitment & Admissions - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/education/recruitment-admissions/): Discover how Agentforce transforms recruitment & admissions by engaging prospective students and delivering instant, personalized support throughout the enrollment journey.
- [Telesales - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/telesales/): Explore how consumer goods brands can increase telesales revenue and operational efficiency.
- [Energy Customer Service - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/energy-utilities/customer-service/): Discover how AI agent-powered helps your service reps resolve energy & utilities inquirires faster and more accurately.
- [Banking Service Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/banking-services-assistant/): Discover how AI agent-powered banking services enhance customer experiences, improve operational efficiency, and drive better outcomes.
- [Customer Service - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/consumer-goods/customer-service/): Learn how AI agent-powered customer service enhances customer experiences, improves operational efficiency, and drives better business outcomes.
- [Student Success - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/education/student-success/): Discover how Agentforce helps education institutions deliver holistic student support.
- [Banking Relationship Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/client-relationship-assistant/): Learn how integrating AI agent-powered banking relationship management builds deeper connections.
- [Financial Advisor Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/financial-advisor-assistance/): With Agentforce, advisors can automate meeting prep and get real-time insights on portfolio summaries, asset allocation & financial goals.
- [Collections Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/collections-assistance/): Discover how AI agent-powered collections streamlines the recovery process, boosts efficiency, and cultivates stronger customer relationships.
- [Engagement - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/government/public-engagement/): Learn how AI agent powered public engagement helps public sector organizations improve citizen services, improve regulatory compliance, and increase efficiency.
- [Insurance Service Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/insurance-service-assistant/): Explore how AI agent-powered insurance service assistants enable service representatives to provide personalized assistance to customers.
- [Disease Surveillance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/disease-surveillance/): Learn how Agentforce can enhance disease surveillance by predicting outbreaks, tracking trends, and supporting public health efforts.
- [Recruitment - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/government/recruitment/): Explore how AI helps public sector organizations improve the quality of their hires, enhance the candidate experience, and reduce administrative work.
- [Patient Access & Services - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/patient-access-services/): Discover how AI agent-powered healthcare can transform patient access with more personalized, efficient care.
- [Proactive Maintenance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/manufacturing/proactive-maintenance/): Discover AI agent-powered proactive maintenance for the manufacturing industry.
- [Home Health - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/healthcare/home-health/): Explore how AI-driven home health solutions can deliver tailored, proactive care beyond hospital walls.
- [Clinical Trial Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/life-sciences/clinical-trial-management/): Discover AI agent-powered clinical trial management for the life sciences industry.
- [Loan Product Assistance - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/financial-services/loan-product-assistance/): Borrowers today expect seamless digital experiences with immediate answers to select the right loan.
- [What is Agentforce Video](https://www.salesforce.com/agentforce/video/): Learn what Agentforce is and how it enhances sales and customer service with AI and automation in our video. Watch now to see the benefits!
- [Patient Services - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/life-sciences/patient-services/): Discover AI agent-powered patient services for the life sciences industry.
- [Ad Proposal - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/media/ad-proposals/): Discover how AI agent-powered ad proposals streamline proposal creation and speed up deal closures, enhancing productivity and sales velocity.
- [What Is a Virtual Agent?](https://www.salesforce.com/agentforce/what-are-virtual-agents/): Virtual agents are evolving, and helping companies build better connections with customers. Here's how they work.
- [Prospect Research Agent - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/nonprofit/prospect-research-agent/): Explore how AI agent-powered Prospect Research helps nonprofits target the right donors.
- [Sales Agreement Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/manufacturing/sales-agreement-management/): Discover AI agent-powered sales agreement management for the manufacturing industry.
- [ESG Management - Agentforce Use Case](https://www.salesforce.com/agentforce/use-cases/net-zero/esg-management/): Discover AI agent-powered ESG management for the net zero industry.
- [What Is a Reasoning Engine?](https://www.salesforce.com/agentforce/what-is-a-reasoning-engine/): A reasoning engine is an AI system that mimics human-like decision-making and problem-solving capabilities. Learn more about how they help.
- [Why Choose Agentforce?](https://www.salesforce.com/agentforce/why/): Discover why Agentforce is the top choice for businesses seeking to streamline operations and enhance customer experiences.
- [The Rise of Agentic Systems: From Bots To Agents](https://www.salesforce.com/agentforce/what-is-agentic-ai/systems/): Agentic systems improve productivity and augment employees with new skills and abilities, learn more about what they can do for you.
- [What is Agentic AI?](https://www.salesforce.com/agentforce/what-is-agentic-ai/): Learn how agentic AI is using data and AI to help businesses boost employee productivity, drive innovation, and unlock new revenue streams.
- [Tableau: Visual Analytics from Salesforce](https://www.salesforce.com/analytics/): Boost productivity and decision-making with the world's leading visual analytics platform from Salesforce. Tableau makes it easy to understand and act on data wherever you work.
- [Advantage of Using an Analytics Dashboard](https://www.salesforce.com/analytics/analytics-dashboard-benefits/): Analytics dashboard technology allows for business to increase their bottom line by understanding data better. Find out how analytics dashboard systems help.
- [How the Atlas Reasoning Engine Powers Agentforce](https://www.salesforce.com/agentforce/what-is-a-reasoning-engine/atlas/): Let's take a look under the hood of Salesforce Agentforce to see how the powerful Atlas Reasoning Engine works.
- [What Is Retrieval-Augmented Generation (RAG)?](https://www.salesforce.com/agentforce/what-is-rag/): Retrieval-augmented generation (RAG) helps businesses use generative AI by connecting LLMs to internal data.
- [Augmented Analytics Tools](https://www.salesforce.com/analytics/augmented/): Use AI to automate summaries, personalize insights, and explore data with natural language with augmented analytics tools built directly into your CRM.
- [Business Analytics Tools Guide](https://www.salesforce.com/analytics/business-analytics-tools-guide/): All business analytics software is designed to collect, review, and extrapolate data. Beyond that, every analytics tool will offer different capabilities.
- [CRM Predictive and Sales Analytics Software](https://www.salesforce.com/analytics/crm-with-analytics/): Learn how CRM tech can bolster your performance with improved sales and predictive technology.
- [Understanding the Importance of Business Intelligence Tools](https://www.salesforce.com/analytics/business-intelligence/business-intelligence-tools-guide/): BI tools allow for business to increase their bottom line with better data. Find out how BI Tools & Amp systems can help your business perform better.
- [Business Intelligence](https://www.salesforce.com/analytics/business-intelligence/): Get insights and anticipate needs faster with business intelligence tools built directly into your CRM and Tableau.
- [Analytics Products: Best Tools & Software](https://www.salesforce.com/analytics/all-products/): Boost productivity and decision-making with the world's leading analytics solutions from Salesforce and Tableau.
- [How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.](https://www.salesforce.com/analytics/crm/analytics-for-sales-service/): How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.
- [Data Visualization Tools](https://www.salesforce.com/analytics/data-visualization/): Intuitively organize and present information with data visualization capabilities built directly into your CRM and Tableau.
- [CRM Analytics for Salesforce CRM](https://www.salesforce.com/analytics/crm/): Get analytics for CRM, built in Salesforce, and take action with visual analytics, AI-powered predictions, and out-of-the-box dashboards and KPIs.
- [Data Integration Tools](https://www.salesforce.com/analytics/data-integration/): Deliver high-quality data more efficiently with data integration tools built for your CRM and Tableau.
- [Embedded Analytics tools](https://www.salesforce.com/analytics/embedded/): Increase product engagement by integrating embedded analytics tools directly with your CRM or third-party apps.
- [Salesforce Analytics Pricing](https://www.salesforce.com/analytics/pricing/): Explore pricing options for AI-powered visual analytics tools from Salesforce, including Tableau and CRM Analytics.
- [Data Culture](https://www.salesforce.com/analytics/data-culture/): Build a thriving data culture by weaving data into your organization's operations, mindset, technology.
- [Data Management Tools](https://www.salesforce.com/analytics/data-management/): Deliver high-quality data more efficiently with data management tools. Build trust in your data with governance, security, and data preparation.
- [How To Get the Most Out of Strategic Market Analysis](https://www.salesforce.com/analytics/strategic-market-analysis/): Strategic analysis software has been evolving allowing for business to drastically increase their bottom line. Find out how strategic analysis can help you.
- [Semantic Layer Tool](https://www.salesforce.com/analytics/tableau-semantics/): Unlock the full potential of your data and AI with an intelligent semantic layer seamlessly integrated into Data Cloud, enriched with business context to bridge the gap between raw data and meaningful insights.
- [CRM Analytics Pricing](https://www.salesforce.com/analytics/crm/pricing/): Explore CRM Analytics pricing options. Get native analytics for Salesforce so you can take data-driven action with visual insights and AI-powered predictions built directly into your CRM.
- [Tableau Next](https://www.salesforce.com/analytics/tableau-next/): Make data-driven work efficient with agent-powered analytics and actionable insights in the flow of work.
- [Tableau Pulse AI Analytics Tools](https://www.salesforce.com/analytics/tableau/pulse/): Get the metrics that matter when and where you need them with AI analytics tools built directly into your CRM and Tableau.
- [What to Consider when Comparing Visual Analytics Guide](https://www.salesforce.com/analytics/visual-analytics-tools-guide/): Visual analytics technology allows for business to increase their bottom line. Find out how visual analytic systems can help you.
- [Why Big Data Visualisation Is Essential](https://www.salesforce.com/analytics/why-use-big-data-visualization/): Big data visualisation tools allow for business to increase their bottom line with better data. Find out how big data visualisation can help your business.
- [Salesforce AI - Powerful AI Solutions](https://www.salesforce.com/artificial-intelligence/): AI solutions are just the tip of the spear. Get real-time access to your customer data, analytics, and automation across your business to make AI work for you.
- [What is Predictive Analytics?](https://www.salesforce.com/analytics/what-is-predictive-analytics/): Predictive analytics uses historical data and algorithms to forecast future outcomes, enabling businesses to make data-driven decisions.
- [10 AI Skills You Need in Today's Job Market](https://www.salesforce.com/artificial-intelligence/ai-skills/): AI skills like machine learning, prompt engineering, and critical thinking help you use AI tools smartly as they become more essential to businesses.
- [Advantages and Disadvantages of AI](https://www.salesforce.com/artificial-intelligence/advantages-disadvantages-ai/): What are the advantages and disadvantages of AI? Learn about the benefits AI offers and the challenges it poses to business and society.
- [What Is AI Automation?](https://www.salesforce.com/artificial-intelligence/ai-automation/): AI automation uses machine learning, natural language processing, and other technologies to handle routine tasks and streamline workflows.
- [AI Course: Free Online AI Training](https://www.salesforce.com/artificial-intelligence/ai-course/): Explore artificial intelligence courses designed to enhance your skills in AI and machine learning. Start learning with free online training today.
- [Tableau: Data Visualization Software](https://www.salesforce.com/analytics/tableau/): Do more with your data with Tableau, the world's leading data visualization software. Tableau makes it easy to see, understand, and act on data.
- [What is AI Security, and Why is it Important?](https://www.salesforce.com/artificial-intelligence/ai-security/): AI security protects systems from evolving threats by detecting anomalies, preventing attacks, and securing AI models, ensuring trustworthy and safe outcomes.
- [What is an AI Model? Benefits, Types, & Industry Examples](https://www.salesforce.com/artificial-intelligence/ai-models/): An AI model is a trained software program that learns from vast amounts of data to identify patterns, predict outcomes, and make decisions. Learn more.
- [Einstein 1 Studio: Custom AI Builders](https://www.salesforce.com/artificial-intelligence/ai-builder/): Use AI builder tools that can help you personalize every customer experience. Discover AI that you can customize and manage directly in your CRM.
- [What Are AI Algorithms, and How Do They Work?](https://www.salesforce.com/artificial-intelligence/ai-algorithms/): AI algorithms are sets of instructions that tell artificial intelligence technology how to process information, react to data, and make decisions autonomously.
- [35 AI Quotes to Inspire You](https://www.salesforce.com/artificial-intelligence/ai-quotes/): Read 30+ inspiring quotes on artificial intelligence from experts on the future of work, emerging technologies, and unbiased AI.
- [What Is AI Transparency?](https://www.salesforce.com/artificial-intelligence/ai-transparency/): AI transparency informs users about how your organization uses data and processes to deliver responsible, accurate, and trustworthy results.
- [How To Create A Game Changing AI Strategy](https://www.salesforce.com/artificial-intelligence/ai-strategy-guide/): AI is transforming the way businesses operate. learn how to create game changing ai strategy with our exclusive AI strategy guide.
- [AI for Developers](https://www.salesforce.com/artificial-intelligence/developers/): Customize Salesforce faster with generative AI for Salesforce languages. Explore AI tools for developers.
- [AI for Business](https://www.salesforce.com/artificial-intelligence/business/): Maximize productivity across your entire organization by bringing AI to every user and workflow. Learn about AI for business built directly into your CRM.
- [What is Enterprise AI?](https://www.salesforce.com/artificial-intelligence/enterprise-ai/): From implementation to challenges to future trends, enterprise AI is a powerful tool to help businesses automate, innovate, and boost productivity.
- [Deep Learning vs. Machine Learning: What's the Difference?](https://www.salesforce.com/artificial-intelligence/deep-learning-vs-machine-learning/): Explore the differences between deep learning and machine learning, including their definitions, applications, and impact on AI.
- [Machine Learning vs. AI: What's the Difference?](https://www.salesforce.com/artificial-intelligence/machine-learning-vs-ai/): Machine learning vs. AI: Explore what sets these solutions apart, and how your business can effectively deploy both.
- [AI Prompts: 6 Tips For Writing Generative AI Prompts](https://www.salesforce.com/artificial-intelligence/generative-ai-prompts/): Generative AI, can help boost business if you ask it the right questions. Here's how to write better generative AI prompts.
- [What Is Multimodal AI Video](https://www.salesforce.com/artificial-intelligence/multimodal-ai/video/): Multimodal AI is the ability for AI models to interpret, integrate and analyze the world as we do through modalities like images, videos, sound and sensors.
- [What is Multimodal AI?](https://www.salesforce.com/artificial-intelligence/multimodal-ai/): Multimodal AI is a type of artificial intelligence that can process and integrate information from multiple data formats, or "modalities," to understand and generate content in a more human-like way.
- [Machine Learning vs. NLP](https://www.salesforce.com/artificial-intelligence/machine-learning-vs-nlp/): Machine learning vs. NLP: Here's a look at how they work, how they differ, and why they matter.
- [Types of AI: A Guide (2025)](https://www.salesforce.com/artificial-intelligence/types-of-ai/): Explore the different types of AI, including predictive and generative, and discover the transformative impact of agentic AI in various industries.
- [Prompt Builder - a Generative AI that Generates Workflows](https://www.salesforce.com/artificial-intelligence/prompt-builder/): Create your own AI prompts and workflows with Prompt Builder, Salesforce's generative AI, to elevate productivity by combining LLM instructions and CRM data.
- [What Is NLP (Natural Language Processing)?](https://www.salesforce.com/artificial-intelligence/nlp/): Learn what natural language processing is, how it works, and why businesses are using this subfield of AI to better serve customers.
- [What Is RPA (Robotic Process Automation)?](https://www.salesforce.com/artificial-intelligence/rpa-robotic-process-automation/): Robotic process automation (RPA) uses software-based robots to automate tasks, reduce error rates, and improve efficiency.
- [Generative AI Glossary for Business Leaders](https://www.salesforce.com/artificial-intelligence/generative-ai-glossary/): Is everyone around you talking about large language models and prompt engineering? Are you lost? This generative AI glossary will help guide you.
- [What is AI Software?](https://www.salesforce.com/artificial-intelligence/software/): Learn about AI software and agentic AI-autonomous systems that adapt, make decisions, and drive innovation for smarter, dynamic solutions.
- [Trusted AI: The Einstein Trust Layer](https://www.salesforce.com/artificial-intelligence/trusted-ai/): Einstein Trust Layer is designed with private, zero-retention architecture. Learn about secure AI architecture built directly into your CRM.
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/service-revenue-warranty/): Get smarter about proactive service with AI
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/account-forecast/): Stay on top of vehicle and fleet performance with Artificial Intelligence
- [Analyze Survey Feedback](https://www.salesforce.com/artificial-intelligence/use-cases/analyze-survey-feedback/): Explore how to analyze survey feedback with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Answer Customer Inquiry](https://www.salesforce.com/artificial-intelligence/use-cases/answer-customer-inquiry/): Explore how to answer customer inquiries with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Automotive AI Solutions | Vehicle Insights](https://www.salesforce.com/artificial-intelligence/use-cases/automotive/vehicle-telemetry/): Stay on top of vehicle and fleet performance with AI
- [AI Use Cases with Salesforce Einstein](https://www.salesforce.com/artificial-intelligence/use-cases/): Explore the wide range of use cases for Salesforce AI for every product and industry so you can save time, improve accuracy and results.
- [Billing Inquiry Management](https://www.salesforce.com/artificial-intelligence/use-cases/communications/billing-inquiry-management/): Augment your customer service agents with generative AI to provide personalized, proactive customer support and resolve billing inquiries faster.
- [Client Meeting Prep](https://www.salesforce.com/artificial-intelligence/use-cases/client-meeting-prep/): Explore how to optimize client meeting prep with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Offer Matching](https://www.salesforce.com/artificial-intelligence/use-cases/communications/offer-matching/): Improve customer satisfaction and retention by always offering the best pricing and offers compared to competition.
- [Quick Quote](https://www.salesforce.com/artificial-intelligence/use-cases/communications/quote-generation/): With Quote Generation, sellers can create quotes faster and more accurately.
- [Intelligent Account Planning](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/account-planning/): Sales managers waste time navigating disparate systems to understand the needs of their business. Einstein AI does the work for them by providing a clear picture of their accounts' health so they can sell more, faster.
- [Personalized Upselling](https://www.salesforce.com/artificial-intelligence/use-cases/communications/personalized-upselling/): Utilize Service Level Objective (SLO) monitoring to proactively service customers experiencing degradation and identify upsell opportunities.
- [Client Support Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/client-support-summaries/): Explore how to create client support summaries with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Personalized Customer Services](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/customer-service/): Increase promotion profitability, streamline execution, and maximize customer satisfaction, with Salesforce's trusted AI for Consumer Goods Cloud.
- [Create a Close Plan](https://www.salesforce.com/artificial-intelligence/use-cases/create-close-plan/): Explore how to create a close plan with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Create a Promotion](https://www.salesforce.com/artificial-intelligence/use-cases/create-promotion/): Explore how to create a promotion with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Efficient Inventory Management](https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/direct-store-delivery/): DSD Supervisors manage field teams with many complex routes and constantly changing inventory. Save time by providing comprehensive summaries of their inventory status so they can resolve issues quickly.
- [Donor Engagement](https://www.salesforce.com/artificial-intelligence/use-cases/donor-engagement/): Explore how to handle nonprofit donor engagement with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Advancement & Alumni Relations](https://www.salesforce.com/artificial-intelligence/use-cases/education/advancement-and-alumni-relations/): Enhance relationships through personalization, comprehensive data, and intelligent reporting.
- [Recruitment & Admissions](https://www.salesforce.com/artificial-intelligence/use-cases/education/recruitment-and-admissions/): Learn how to drive prospective student engagement and exceed enrollment goals with AI
- [Academic Operations](https://www.salesforce.com/artificial-intelligence/use-cases/education/academic-operations/): Define course and program details and use trusted AI to generate relevant skills.
- [Student Success](https://www.salesforce.com/artificial-intelligence/use-cases/education/student-success/): Visualize data quickly and access AI-powered insights on a single student success platform
- [Clean Energy Program Advisor](https://www.salesforce.com/artificial-intelligence/use-cases/energy/clean-energy-program-advisor/): Assist your agents in guiding customers towards optimized energy usage with personalized, informed recommendations on clean energy programs & services.
- [Bill and Energy Usage Insights](https://www.salesforce.com/artificial-intelligence/use-cases/energy/bill-and-energy-usage-insights/): Centralize billing, rates, and consumption data to generate AI-driven summaries and insights, enabling agents to provide fast and reliable support to your customers.
- [Account and Customer Service Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/energy/account-and-customer-service/): Enhance agent efficiency with deep insights into past customer interactions, account history, and service cases, coupled with the capability to summarize chats into clear, concise summaries that capture essential information for improved understanding and follow-up actions.
- [Field Service Summary](https://www.salesforce.com/artificial-intelligence/use-cases/energy/field-work-summary/): Help your field technicians reduce visit durations & administrative tasks with intelligent summary generation for accurate, comprehensive reports that incorporate real-time customer data, word order summary, steps completed, job images, and more.
- [Insurance Claims Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/claims-management/): Enhance insurance claims management with AI-generated summaries and automated workflows for financial services.
- [Client Meeting Preparation](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/client-relationship-management/): Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.
- [Personalized Engagement](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/personalized-engagement/): Use data and AI to create personalized interactions and summaries for clients in the banking, wealth management, and insurance industries.
- [Benefits Verification](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/benefits-verification/): Leverage the power of AI to simplify and enhance benefits verification process.
- [Transaction Dispute Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/transaction-dispute-management/): Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in financial services.
- [Complaints Management](https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/complaints-management/): Simplify financial services complaints management with AI-powered tools and AI-generated summaries that expedite the process.
- [Digital Assessment Generation Use Case](https://www.salesforce.com/artificial-intelligence/use-cases/gov/generate-digital-assessment/): Convert paper assessments to digital easily using Salesforce built for public sector.
- [Benefit Application Review Use Case - Salesforce Public Sector Solution](https://www.salesforce.com/artificial-intelligence/use-cases/gov/review-benefit-applications/): Access comprehensive application histories and easily compare versions, enhancing decision-making and streamlining management.
- [Generate a Sales Pitch](https://www.salesforce.com/artificial-intelligence/use-cases/generate-a-sales-pitch/): Explore how to generate a sales pitch with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Inspection Preparation Use Case](https://www.salesforce.com/artificial-intelligence/use-cases/gov/prepare-for-inspection/): Get detailed summaries of prior violations and license compliance, ensuring efficient inspections and timely renewals.
- [Find and Summarize Similar Cases](https://www.salesforce.com/artificial-intelligence/use-cases/find-and-summarize-similar-cases/): Explore how to find and summarize similar use cases with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Patient Program Outcome Management](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/outcome-management/): Improve patient engagement and adherence to care programs with AI-powered outcome summaries.
- [Participant Recruitment and Enrollment](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/participant-recruitment-and-enrollment/): Find and enroll the right candidates for each study with AI-powered candidate auto-matching capabilities.
- [Generate Promotional Content](https://www.salesforce.com/artificial-intelligence/use-cases/generate-promotional-content/): Explore how to generate promotional content with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Product-Led Sales](https://www.salesforce.com/artificial-intelligence/use-cases/high-tech/product-led-sales/): Boost revenue with AI tools for product-led sales. Use product usage insights to target opportunities, upsell, and personalize outreach.
- [Healthcare AI Solutions | Patient Services](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/patient-medical-history/): Quickly summarize a patient's medical history including prescription dosages, clinical encounters, and social determinants to inform care decisions.
- [Provider Network Management](https://www.salesforce.com/artificial-intelligence/use-cases/healthcare/provider-network-management/): Gain a 360 degree view of the network and quickly review provider information and past performance to optimize network adequacy and lower patient wait times.
- [AI and Loyalty Programs](https://www.salesforce.com/artificial-intelligence/use-cases/loyalty/): Discover AI use cases for loyalty programs. See how AI loyalty programs can help personalize rewards, target offers, and deliver seamless experiences.
- [AI-Powered Summary of Asset Telemetry Summaries](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/asset-telemetry/): See how AI can summarize asset telemetry data to provide an overall asset condition and recommend actions for predictive maintenance.
- [Sales Agreement Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/sales-agreement/): See how AI can help manufacturers generate & summarize sales agreements. Simplify deviation reporting, analyze revenue and margin impacts, and more.
- [Forecast Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/account-forecast/): See how AI can summarize forecast data to provide real-time insights, detect anomalies, and identify trends to improve performance and forecast accuracy.
- [AI-Powered Summary of Asset Data for Manufacturing](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/service-revenue-warranty/): See how AI can help manufacturers summarize asset data. Get a quick overview of record alerts, open cases, work orders, warranty status, and more.
- [Interaction Summary](https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/customer-service-interactions/): Use AI to summarize past customer interactions and empower service agents with a comprehensive view of the interaction timeline.
- [ESG Report Generation](https://www.salesforce.com/artificial-intelligence/use-cases/net-zero/esg-reporting/): AI speeds up ESG report generation by creating disclosures, verifying key details, and refining responses.
- [Manage Marketing Campaigns](https://www.salesforce.com/artificial-intelligence/use-cases/manage-marketing-campaigns/): Explore how to manage marketing campaigns with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Advertising Sales](https://www.salesforce.com/artificial-intelligence/use-cases/media/advertising-sales/): Deploy trusted AI solutions that will empower you to sell smarter and personalize experiences for subscribers, viewers, fans, and advertisers.
- [Carbon Accounting](https://www.salesforce.com/artificial-intelligence/use-cases/net-zero/carbon-accounting/): Use Einstein AI to identify which greenhouse gas categories are associated with different emissions factors and categorize them rather than manually matching factors to categorizes.
- [Nonprofit Program Management](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/program-management-outcomes/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.
- [Grantmaking](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/grantmaking/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform. Use our AI to create customizable, predictive, and generative AI experiences to fit all your organizational needs, safely. Bring conversational AI to any workflow, user, and department with Einstein.
- [Patient Data Management](https://www.salesforce.com/artificial-intelligence/use-cases/patient-data-management/): Explore how to fast track patient data management with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Optimize Sales Opportunities](https://www.salesforce.com/artificial-intelligence/use-cases/optimize-sales-opportunities/): Explore how to optimize sales opportunities with Salesforce AI and see the use cases, benefits and step by step instructions.
- [What are LLMs (Large Language Models)?](https://www.salesforce.com/artificial-intelligence/what-are-large-language-models/): Explore the basics of LLMs, discover their common use cases, and learn more about why they matter for your business.
- [Transaction Disputes](https://www.salesforce.com/artificial-intelligence/use-cases/transaction-disputes/): Explore how to handle transaction disputes with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Resolve Customer Issue](https://www.salesforce.com/artificial-intelligence/use-cases/resolve-customer-issue/): Explore how to resolve customer issues with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Product or Order Recommendation](https://www.salesforce.com/artificial-intelligence/use-cases/product-order-recommendation/): Explore how to create a product or order recommendation with Salesforce AI and see the use cases, benefits and step by step instructions.
- [Sales Meeting Support](https://www.salesforce.com/artificial-intelligence/use-cases/sales-meeting-support/): Explore how to provide sales meeting support with Salesforce AI and see the use cases, benefits and step by step instructions.
- [What is Generative AI Video](https://www.salesforce.com/artificial-intelligence/what-is-generative-ai/video/): Generative AI is a type of artificial intelligence that creates new content by using LLMs and other ML techniques based on a user's prompt.
- [What Is Generative AI? (A Complete Guide)](https://www.salesforce.com/artificial-intelligence/what-is-generative-ai/): What exactly is generative AI? Salesforce's Chief Scientist explains how this technology is changing the future for us all.
- [Fundraising](https://www.salesforce.com/artificial-intelligence/use-cases/nonprofit/fundraising/): Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.
- [What Is Artificial Intelligence (AI)?](https://www.salesforce.com/artificial-intelligence/what-is-ai/): AI is developing fast and can change the way businesses operate, from intelligent automating processes to generating insights, and driving innovation. Learn how.
- [What is Conversational AI?](https://www.salesforce.com/artificial-intelligence/what-is-conversational-ai/): Conversational AI helps businesses build stronger customer relationships through natural, human-like dialogue that can answer questions, solve problems, and increase efficiency.
- [What is Cloud AI & How Does it Work?](https://www.salesforce.com/artificial-intelligence/what-is-cloud-ai/): Cloud AI enables organisations to leverage enormous computing power and advanced AI processes without depending on costly, inefficient on-premises servers.
- [What Is Artificial General Intelligence (AGI)?](https://www.salesforce.com/artificial-intelligence/what-is-artificial-general-intelligence/): What's the meaning of AGI (artificial general intelligence)? Imagine the cognitive capabilities of a human combined with speed, memory, reliability, and scalability of high-performance computing.
- [What is Automation? A Glossary of Automation Definitions](https://www.salesforce.com/artificial-intelligence/what-is-automation/): Learn the definition and meaning of automation including workflow automation and process automation.
- [Salesforce Automotive AI](https://www.salesforce.com/automotive/artificial-intelligence/): Agentforce offers the essential building blocks for auto makers and dealers to deploy trusted agentic AI solutions that work with no setup.
- [What is Intelligent Automation?](https://www.salesforce.com/artificial-intelligence/what-is-intelligent-automation/): Companies that move beyond the pilot phase of intelligent automation have seen huge cost benefits. Here's what you need to know.
- [What is Machine Learning?](https://www.salesforce.com/artificial-intelligence/what-is-machine-learning/): Machine learning - a powerful area of AI - makes everything from data analysis to task automation easier and more efficient for businesses.
- [Will AI Replace Jobs?](https://www.salesforce.com/artificial-intelligence/will-ai-replace-jobs/): Research shows AI creates more roles than it eliminates. Discover which jobs will grow and how to advance your career with AI.
- [AI in the Automotive Industry: Use Cases & Trends](https://www.salesforce.com/automotive/artificial-intelligence/guide/): Learn how artificial intelligence impacts the automotive industry with benefits, use cases & trends.
- [What Are AI Agents for Automotive?](https://www.salesforce.com/automotive/artificial-intelligence/ai-agents-for-automotive/): Discover how AI agents for automotive can improve efficiencies and enhance decision-making across your entire organization.
- [Best Automotive CRM](https://www.salesforce.com/automotive/): Find an Automotive CRM that accelerates innovation with AI and automation. Enhance customer experiences, revenue models, and software-defined vehicles.
- [Connected Car Platform | Connected Mobility Solutions](https://www.salesforce.com/automotive/connected-car-software/): Deploy innovative connected vehicle subscriptions and services fast and at scale with a connected car cloud platform, powered by the Salesforce Platform.
- [What is a Connected Car? A Complete Guide (2024)](https://www.salesforce.com/automotive/connected-car-software/what-is-a-connected-car/): Connected car technology is changing the automotive industry. Find use cases, benefits, and trends.
- [See how Bentley is reimagining customer experience for the next era.](https://www.salesforce.com/automotive/bentley-reimagining-customer-experience/): See how digital transformation is helping Bentley redefine customer experiences.
- [Best Automotive Cloud CRM by Salesforce](https://www.salesforce.com/automotive/cloud/): Power exceptional driver experiences with Automotive Cloud, the world's #1 AI CRM for the Automotive industry.
- [Connected Car & Telematics Data Analytics Solutions](https://www.salesforce.com/automotive/connected-car-software/data-analytics/): Bring vehicle data into the CRM and turn it into revenue with connected car & telematics data analytics solutions, powered by the #1 AI CRM for automotive.
- [How CarMax is disrupting automotive retail for a second time.](https://www.salesforce.com/automotive/disrupting-automotive-retail-carmax/): Read How CarMax is disrupting automotive retail for a second time.
- [Automotive Finance & Lending Software](https://www.salesforce.com/automotive/finance-software/): Streamline vehicle purchases with Automotive finance software. Unite driver, vehicle, retail and financial data with the #1 AI CRM for Automotive.
- [Don't wait years for results. See how Ford is reinventing itself fast.](https://www.salesforce.com/automotive/ford-reinventing-customer-experience/): Reinventing your business doesn't have to be slow. See how Ford went from 0 to 60 with Salesforce.
- [Guide to Automotive CRM](https://www.salesforce.com/automotive/crm-guide/): Learn how automotive CRM can streamline dealership operations, boost sales, and enhance customer experiences.
- [Enlightened Plum Village Monastics Take You Through Guided Meditations](https://www.salesforce.com/blog/04meditation-plum-village-monastics-breath-work/): As part of our B-Well series, the monastics at Plum Village's Mississippi center take us through five soothing and easy guided meditations.
- [20 Equality Quotes To Motivate and Inspire](https://www.salesforce.com/blog/20-quotes-about-equality/): Read quotes from some of the most influential leaders in the equality movement. Get nspired to stand up for sustainability, equality, and inclusion.
- [Automotive Marketing: Boost Sales with 10 Marketing Strategies](https://www.salesforce.com/automotive/marketing/): Discover the top 10 automotive marketing strategies to engage modern buyers, from SMS and video marketing to SEO and influencer partnerships.
- [How to Use Social Media for Social Good](https://www.salesforce.com/blog/20-ways-to-use-social-media-for-social-good/): Here are 20 impactful ways to use social media for social good.
- [Channel Sales: 10 Questions From Our Community, Answered](https://www.salesforce.com/blog/10-channel-sales-questions-answered/): Sales leader, Tiffani Bova, answers to 10 questions using real examples from Salesforce customers and channel sales leaders.
- [How Ford CEO Jim Farley Plans to Transform an American Icon](https://www.salesforce.com/automotive/salesforce-helps-ford-transform/): Learn how Salesforce is helping Ford keep its customers moving. Special guest: Angela Aguilar.
- [Best Car Dealership CRM](https://www.salesforce.com/automotive/car-dealership-software/): Engage with drivers and their households, improve trust with automakers, and empower your reps to take action with the #1 AI CRM for car dealers.
- [Welcome to the 2019 Salesforce MVPs](https://www.salesforce.com/blog/2019-salesforce-mvps/): Salesforce MVPs make exceptional contributions to help the community learn Salesforce, connect, have fun, and give back together. Get to know our 2019 Salesforce MVPs.
- [Use These 3 Tips to Personalize Customer Experiences](https://www.salesforce.com/blog/3-tips-personalized-customer-experiences/): Success Cloud helps personalize customer relationships by putting the customer first, planning for the entire customer journey, and transforming ways to think and work.
- [OEM CRM: Automotive Software](https://www.salesforce.com/automotive/oem-software/): Orchestrate driver and household experiences, power software-defined vehicles, and improve productivity with the #1 AI CRM for OEMs.
- [How To Connect on LinkedIn and Grow Your Network](https://www.salesforce.com/blog/3-tips-for-connecting-on-linkedin-the-smart-way/): Learn how to connect on LinkedIn to find prospects, partners, mentors, and new job opportunities.
- [Merging Driver and Vehicle Data for a New Automotive Experience](https://www.salesforce.com/automotive/merging-driver-vehicle-data/): Data from the connected ecosystem can help achieve higher revenue and reduced time to market.
- [360 Perspectives: Embed Customer Listening in Your Business](https://www.salesforce.com/blog/360-perspectives-embed-customer-listening/): Learn how to embed customer listening into your company's DNA to ensure transformation efforts are hyper-focused on their needs.
- [4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost](https://www.salesforce.com/blog/4-ways-technology-can-give-your-account-based-marketing-strategy-a-boost/): Here are four ways that digital marketing technology can help you execute your Account-Based Marketing (ABM) strategy.
- [360 Perspectives: How to Solve Complex Customer Needs](https://www.salesforce.com/blog/360-perspectives-solve-complex-customer-needs/): Learn how Hamesh Chawla, Chief Product and Technology Officer at Edelman Financial Engines, formed teams to think and operate more holistically based on customer needs, despite the challenge of having operations nationwide.
- [Unlock Efficiencies for a More Engaging Automotive Customer Experience](https://www.salesforce.com/automotive/engaging-automotive-customer-experience/): How Salesforce is helping OEMs increase productivity and lifetime value while reducing costs.
- [4 Ways AI Will Change the Future of Business](https://www.salesforce.com/blog/4-ways-ai-will-change-the-future-of-business-blog/): Sultan Mahmood is the Global Financial Services leader of artificial intelligence and robotics at PwC. He also leads the development of PwC UK's AI solutions and advises clients across many industries on identifying and delivering business results enabled by disruptive technologies such as AI and
- [Best Automotive Industry Software](https://www.salesforce.com/automotive/software/): With Automotive industry software, get value fast, no matter the use case, and power every Automotive experience with the Einstein 1 Platform.
- [Luxury Brands Learn Customer Engagement From Lamborghini](https://www.salesforce.com/blog/360-perspectives-luxury-brands-learn-from-lamborghini/): Here are the steps the ultra-luxury automotive brand Lamborghini took to get closer to its customers and create opportunities for dealers.
- [Salesforce Blog: 3 Tips on Sharing Your Trailblazer Story](https://www.salesforce.com/blog/3-tips-share-trailblazer-story/): When you share your Trailblazer story keep in mind your hook, pivotal moments, and anecdotes that will inspire action.
- [4 Reasons Administrators Should be Excited for Dreamforce](https://www.salesforce.com/blog/4-reasons-admins-should-be-excited-for-dreamforce-blog/): Every year we hear from administrators, "I didn't realize what was possible within Salesforce before coming to Dreamforce." This year is no different. In fact, this year you will realize that the possibilities are endless. As the Dreamforce Agenda Builder goes live on October
- [The March on Washington and the Opportunity To Carry the Legacy Forward](https://www.salesforce.com/blog/57th-anniversary-march-on-washington/): Today, we are reminded of the legacy of the March on Washington, and more urgently, the work that remains to be done to reach lasting racial equality.
- [The 6 Effects of Technology on Selling](https://www.salesforce.com/blog/6-ways-technology-streamlined-sales-3/): Sales teams - learn more about the effects of technology on selling, and how it has transformed businesses to run more efficiently.
- [How to Differentiate Yourself From the Competition](https://www.salesforce.com/blog/6-ways-to-differentiate-yourself-to-beat-your-competitor/): Every business needs to know the value of differentiating themselves from their competition. These tips will show customers what makes you unique.
- [Tips for Digital Transformation in Sales](https://www.salesforce.com/blog/8-tips-digital-sales-transformation/): High-performing organizations need to keep up with digital transformation in sales to be successful. Here are 8 tips to help guide you.
- [A Look Inside Salesforce Tower](https://www.salesforce.com/blog/a-look-inside-salesforce-tower-blog/): This article was edited July 26, 2018 to clarify availability of the 61st floor of Salesforce Tower. Salesforce Tower, the tallest office building west of Chicago and the 61-story centerpiece of our HQ urban campus, opened its doors to the first group of employees last week. At Salesforce, our
- [61 Business Blog Writing Prompts for Content](https://www.salesforce.com/blog/61-business-blog-writing-prompts-blog/): Try these 61 business blog writing prompts to help you write your next successful corporate blog post.
- [How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis](https://www.salesforce.com/blog/adjust-ai-strategy-for-crisis-volatility/): In the face of COVID-19, we've changed how we interact with friends, families, colleagues - and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Here's what you need to know to make sure your AI predictions support your customers now.
- [AI in Marketing: 3 Ways to Improve Customer Journeys](https://www.salesforce.com/blog/ai-in-marketing/): As a marketer, you already have the data you need to create value, but if you're wondering how to implement AI into digital marketing, here are three ways.
- [Salesforce Plants a Flag in Denver](https://www.salesforce.com/blog/announcing-salesforce-denver/): Announcing our new home in Denver! Our new office will be a world-class hub for our local metro Denver employees, where we can welcome our customers, partners, and the community.
- [What Amazon's Whole Foods Purchase Teaches Marketers Everywhere](https://www.salesforce.com/blog/amazon-whole-foods-marketing-lessons-blog/): Amazon's purchase of Whole Foods, the latest move in its retail-domination strategy, has us asking a new batch of questions. What does this new acquisition mean for the average customer? For the grocer? For the retailer? For the marketer? No matter what industry you come from, marketers everywhere
- [AI for CRM: The Complete Guide](https://www.salesforce.com/blog/ai-for-crm-the-complete-guide/): We read a lot about how artificial intelligence will change the world: self-driving cars, bots that text like humans, computers that can tell you, without a doubt, what a cat is. While this is interesting, a lingering question is: how will we actually use it? How will AI integrate into our daily
- [Learn pricing and solution details for Salesforce Customer 360 for Automotive.](https://www.salesforce.com/automotive/pricing/): Enhance driver experiences and power software-defined vehicles with CRM + AI + Data + Trust.
- [Salesforce AI Research Team Opens First International Hub in Singapore](https://www.salesforce.com/blog/ai-research-team-singapore/): The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.
- [APA Month: Trailblazers and Icons](https://www.salesforce.com/blog/asian-pacific-islanders-trailblazers-equality/): During Asian American and Pacific Islander Heritage Month, we honor and pay tribute to the generations of Asian, Pacific Islanders, and South Asians who have enriched history, forged new paths for others, and influenced lasting change in society.
- [Artist JR and Salesforce Collaborate for the Louvre Pyramid's 30th Birthday](https://www.salesforce.com/blog/artist-jr-collaborate-louvre-pyramid/): Salesforce got a behind the scenes glimpse of visual artist JR's latest installation - creating an optical illusion of the famous Louvre Pyramid. Find out how Salesforce France volunteers helped in
- [Why B-List Holidays Deserve a Spot in Your 2016 Email Calendar](https://www.salesforce.com/blog/b-list-holidays-email-holiday-calendar-2016/): Apparently today is "Show & Tell At Work Day." Who knew? Almost any date on the calendar is a holiday to someone. As you plan your 2016 email calendar, consider including some B-List holidays in the mix. These less important holidays (compared to Valentine's Day, Easter, Mother's Day, and
- [Arlan Hamilton Invests in Underestimated Founders](https://www.salesforce.com/blog/arlan-hamilton/): Arlan Hamilton built a vc fund to invest in high-potential founders who are people of color, women, and LGBTQ+.
- [Advantages of Adopting API-Led Connectivity (ALC)](https://www.salesforce.com/blog/apis-for-integration/): API-led connectivity (ALC) is a way to connect data to applications through APIs. Learn more about the advantages of adopting this strategy.
- [How AI Is Helping Brands Grows Right Now](https://www.salesforce.com/blog/artificial-intelligence-helping-businesses/): AI is supporting businesses and driving growth in many ways. Creating intelligent experiences that empower both businesses and customers is critical during this time. Here are 6 ways AI can help your organization today.
- [Blazing Trails Podcast: Stephen and Ayesha Curry on Leveraging Your Network for Greater Good](https://www.salesforce.com/blog/blazing-trails-podcast-community-impact/): Listen as Stephen and Ayesha Curry join Fortune Senior Editor Ellen McGirt to talk more about Eat. Learn. Play.'s commitment 'to unlocking the amazing potential of every child.'
- [Best Social Media Campaign Examples](https://www.salesforce.com/blog/best-social-media-campaigns/): Which brands are slaying the social media campaign game? Check out these 25 great examples across Twitter, Facebook, and Instagram.
- [Take These Predictions to the Bank: 3 Trends That Will Define Banking in 2019](https://www.salesforce.com/blog/banking-trends-predictions/): The importance of digital connectivity continues to grow in the banking industry. Here are three predictions that will shape banks' digital transformations this year.
- [5 Benefits of Project Management Software](https://www.salesforce.com/blog/benefits-using-project-management-software-blog/): Learn more about the benefits of project management software - including the time and resources it can save you and your business.
- [Gender Equality: Blazing Trails Podcast](https://www.salesforce.com/blog/blazing-trails-podcast-gender-equality/): Tune in as journalist, author, and empowerment advocate Gretchen Carlson discusses how she helped pave the way for the #MeToo movement with her historic sexual harassment lawsuit against Roger Ailes, the former chairman of Fox News.
- [Blazing Trails Podcast: Leadership, Technology, and Data With Uber CEO Dara Khosrowshahi](https://www.salesforce.com/blog/blazing-trails-podcast-dara-khosrowshahi/): Dara Khosrowshahi takes the values of privacy, trust, and safety very seriously as CEO of Uber. Learn more about his leadership style in this conversation with Co-Ceo Keith Block.
- [The Blazing Trails Podcast Returns With Emilia Clarke](https://www.salesforce.com/blog/blazing-trails-podcast-emilia-clarke/): The Blazing Trails podcast from Salesforce Studios returns with Game of Thrones Star, Emilia Clarke. Stay tuned for the next episodes inspired by Dreamforce '19 on topics like business as a platform for change, sustainability, equality, and personal triumph.
- [Four Factors for B2B Commerce to Consider When Expanding](https://www.salesforce.com/blog/b2b-commerce-across-borders-factors/): Global expansion can bring a wealth of growth opportunities. With new markets come new customers, fresh talent, and diversification opportunities. Here are a few things B2B commerce should consider.
- [BMW Shifts Gears in a Global Crisis](https://www.salesforce.com/blog/bmw-shifts-gears-during-pandemic/): BMW is on a journey to accelerate digital transformation during this crisis to ensure a customer experience with digital and physical engagements as well as personalized content and communication.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Blazing Trails Podcast: Samin Nosrat and Dominique Crenn Go Inside Our Food Systems](https://www.salesforce.com/blog/blazing-trails-podcast-samin-nosrat-dominique-crenn/): Listen in as Samin Nosrat and Dominique Crenn discuss how to keep our food tasty, as well as the impact food has on everything around us.
- [Salesforce Blazing Trails Podcast: Apple CEO Tim Cook](https://www.salesforce.com/blog/blazing-trails-podcast-tim-cook/): In this Blazing Trails podcast episode, Tim Cook and Marc Benioff discuss using business as a platform for change at Dreamforce '19.
- [Salesforce Blog: Books by Dreamforce Speakers](https://www.salesforce.com/blog/books-by-dreamforce-speakers/): Read a book by a Dreamforce speaker-they're a who's who of innovators, mentors, and Trailblazers. Here are the staff's favorite page turners.
- [Honoring Juneteenth: A Conversation With Author Ibram X. Kendi](https://www.salesforce.com/blog/boldforce-ibram-x-kendi-juneteenth/): In honor of Juneteenth, our BOLDforce employee group hosted an event to educate, empower, and uplift our employees with bestselling author Ibram X. Kendi.
- [Salesforce: Automate Trust and Create New Business Models on the #1 CRM Platform](https://www.salesforce.com/blog/build-blockchain-platform-apps-customers/): Salesforce Blockchain is powered by Lightning so customers can declaratively build and maintain blockchain apps, networks, and flows that are directly connected to customer records within Salesforce.
- [5 Tips To Build a Customer Success Organization](https://www.salesforce.com/blog/build-customer-success-organization/): Here are 5 tips for becoming a customer success organization - an essential for meeting rising customer expectations.
- [9 Sales KPIs Every Sales Team Should Be Tracking](https://www.salesforce.com/sales/performance-management/sales-kpis/): Key performance indicators (KPIs) in sales measure how closely performance tracks to goals. Learn how to track the KPIs that drive revenue.
- [Salesforce Blog: Build a Business Case for a CDP and Data Transformation](https://www.salesforce.com/blog/business-case-cdp-data-transformation/): Build a case for data transformation and a CDP by identifying KPIs that align to measurable C-Suite business goals.
- [Combining Blockchain and IoT (Internet of Things)](https://www.salesforce.com/blog/bringing-blockchain-iot-together/): Learn how blockchain and IoT (Internet of Things) can improve business operations and cut costs when used together.
- [How To Build a Personalized Customer Experience](https://www.salesforce.com/blog/build-customer-friendships-marketing-cloud/): Discover how listening can help drive personalized customer experience to new heights.
- [Build Customer Community with Employee Engagement](https://www.salesforce.com/blog/build-customer-community-with-employee-engagement/): Learn how to make customer community your superpower. Tap into your most valuable resource: your employees.
- [Career Advice for Workplace Services Professionals](https://www.salesforce.com/blog/career-advice-workplace-services/): How can I innovate and grow my career in workplace services? Read this expert career advice.
- [Salesforce Announces New Education Grants, Celebrates Bay Area Educators](https://www.salesforce.com/blog/celebrating-educators-event-highlights/): Salesforce announced $18.2 million in new education grants to San Francisco and Oakland school districts. Read about the grant and highlights from the student fair we hosted to celebrate students and educators.
- [Chatbot Statistics: Salesforce Blog](https://www.salesforce.com/blog/chatbot-statistics/): Research on chatbots shows how businesses and consumers use the technology. Check out the latest chatbot statistics.
- [How to Manage Data Challenges for Connected Experiences](https://www.salesforce.com/blog/business-data-connected-experiences/): Establish a data-driven culture with a beginner's mindset. Here are two tips to apply now to make the most of your current data strategies.
- [Calculate and Measure Return on Experience (ROX)](https://www.salesforce.com/blog/calculating-return-on-experience-rox/): When measuring Return on Experience (ROX), look at the experience you're investing in and pinpoint the key metrics.
- [Salesforce Certified Technical Architect - What's a CTA?](https://www.salesforce.com/blog/certified-technical-architects/): A Certified Technical Architect (CTA) credential demonstrates professional knowledge, skills, and capabilities with the Salesforce platform.
- [3 Steps to a Successful Channel Partner Program](https://www.salesforce.com/blog/channel-partner-program-blog/): A channel partner program can help grow your company and bring in new prospects. Learn how to create a successful channel partnership.
- [The Center of Excellence (COE) Business Model](https://www.salesforce.com/blog/center-of-excellence-curse/): What is the Center of Excellence (COE) model for business? Learn how a COE can help improve operations and efficiency.
- [How to Handle Change Management Around a CDP](https://www.salesforce.com/blog/change-management-cdp/): Change management requires clear leadership from the top and the middle. Here are our change management recommendations when adopting a customer data platform (CDP).
- [How to Ensure Your Small Business's Sales Team Closes Deals](https://www.salesforce.com/blog/close-deals-small-business-sales/): Is your small business sales team having difficulty closing? Here are the seven best strategies we came up to win deals.
- [Experience Cloud Named Leader in Gartner MQ Report for DXP](https://www.salesforce.com/blog/community-cloud-gartner-magic-quadrant-dxp/): Gartner names Salesforce a Leader in the February 2019 Magic Quadrant for Digital Experience Platforms.
- [Optimize the Value Chain Model in Consumer Goods](https://www.salesforce.com/blog/consumer-goods-value-chain/): To put customers at the center of their business, consumer goods companies must optimize the value chain model to be more agile. Here's how.
- [Can Your Marketing Create a Movement? Here's How to Find Out](https://www.salesforce.com/blog/create-a-marketing-movement-blog/): Sometimes a message, campaign, or product takes on a life of its own and becomes a legitimate movement. Think about Dove's Real Beauty campaign (as shown in the image above), TOMS Shoes, or American Express with Small Business Saturday. These messages went beyond marketing to become conversation
- [Corporate Social Responsibility for Impact](https://www.salesforce.com/blog/corporate-responsibility/): Corporate social responsibility (CSR) is expected by customers. Learn how your business can practice sustainability, inclusion, and diversity.
- [Enhance the CRM Experience with Collaboration, Chat, and Work-From-Anywhere Technology | The 360 Blog](https://www.salesforce.com/blog/collaborate-chat-work-from-anywhere-technology/): The way we work is changing, and your CRM needs to flex too.
- [Dig into Salesforce's "State of the Connected Consumer" report](https://www.salesforce.com/blog/create-consistent-customer-journeys/): Many resellers have great relationships with customers, but lack the ability to deliver consistently branded messages to them. Here's how to do that.
- [Creating Successful Customer Journeys](https://www.salesforce.com/blog/creating-successful-customer-journeys/): Here are the five key steps that will help marketers transform the way they plan customer journeys.
- [Salesforce Connections '19 Sponsors](https://www.salesforce.com/blog/connections-2019-sponsors/): As the digital marketing, commerce, and customer service event of the year, several of Salesforce partners will have onsite activations in the Customer Success Expo at Connections '19 and sessions throughout the event for attendees to learn more.
- [Salesforce Blog: Health Cloud Can Drive Efficiencies and Support Personalization](https://www.salesforce.com/blog/crm-healthcare-lfe-sciences/): Healthcare and life sciences organizations can use a CRM to achieve goals and outpace the competition, by giving teams a 360-view that drives efficiencies and collaboration.
- [Salesforce Blog: CRM and DXP for Customer-Centric Experiences](https://www.salesforce.com/blog/crm-and-dxp-customer-centric/): Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.
- [What a Customer Data Platform Can Do For Marketers | The 360 Blog](https://www.salesforce.com/blog/customer-data-platform-marketers/): You already have a CRM, so you might think you've got all your bases covered. But together, customer data platforms and CRMs form an unbeatable one-two punch.
- [Improve Customer Service Automation for Better CX; Close Cases Faster](https://www.salesforce.com/blog/customer-service-automation-improve-case-close-time/): When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here's how.
- [The Power of Customer Feedback in B2B](https://www.salesforce.com/blog/customer-feedback-b2b/): In B2B business, the voice of your customer (VoC) can provide a crucial competitive advantage as the B2B space goes increasingly digital.
- [9 Stats About the Retail Customer Journey](https://www.salesforce.com/blog/customer-retail-statistics/): Here are nine statistics about the state of shopping today to inform your customer experience strategy that spans commerce, marketing, and service.
- [Customer Service Quotes to Motivate Your Agents](https://www.salesforce.com/blog/customer-service-motivational-quotes/): Some of our favorite customer service quotes for motivation and inspiration from authors and experts in customer expeirence.
- [CRM Can Scale Lifelong Learning](https://www.salesforce.com/blog/crm-scale-lifelong-learning/): Harvard's Corey Snow shares how he wants to use CRM to scale lifelong learning.
- [How Listening Creates Customer Driven Innovation](https://www.salesforce.com/blog/customer-led-innovation/): Customer-driven innovation starts with simple listening. Read how we did it with our Voice of the Customer program.
- [Customer 360 Guides: Digitizing Your Business Model](https://www.salesforce.com/blog/customer-360-guides-digitize-business-model/): Anyone can fast track the move to digital with the help of Customer 360 Guides, a set of blueprints, architectures, and best practices for a successful digital transformation.
- [Customer Success vs Customer Support](https://www.salesforce.com/blog/customer-success-versus-support/): How does customer success compare with customer support? Read how they're different here.
- [How to Achieve Digital Transformation With Salesforce](https://www.salesforce.com/blog/customer-success-transform/): Digital transformation is never an easy undertaking, but we're here to guide the way. Here's a handy guide for getting started with digital transformation using Salesforce.
- [AdventHealth's Customer Service Chatbot | The 360 Blog](https://www.salesforce.com/blog/customer-service-chatbot-adventhealth/): We deployed Hope, our AI-powered chatbot, built on Service Cloud for a more efficient triage process. Here's how and why we did it.
- [Salesforce Data Mask Secures Sandbox Data](https://www.salesforce.com/blog/data-mask-secure-sandbox/): Read how Salesforce Data Mask for data security anonymizes and deletes private data from your sandbox environments.
- [Four Steps to Develop Engaging New Customer Experience Strategies](https://www.salesforce.com/blog/develop-customer-experience-strategies/): Get started on your new (or improved) customer experience strategy with these four steps and deepen engagement with your customers.
- [Global Digital Sales Grow 36% on Cyber Week | The 360 Blog](https://www.salesforce.com/blog/cyber-week-digital-sales-grow/): Shoppers across the globe spent a record $270 billion online this Cyber Week, growing an astonishing 36% YoY - outpacing bullish projections.
- [Data-Driven Holiday Shopping Predictions for 2019](https://www.salesforce.com/blog/data-driven-holiday-predictions/): Check out the latest predictions from Salesforce on what's shaping up to be a fascinating holiday 2019 season. And, in spite of all the market pressures, shoppers are gearing up for the holiday frenzy.
- [Marketing That Matters: Upskill Talent for the Strategy You Need](https://www.salesforce.com/blog/data-driven-marketing-insights-for-cmos/): When the only constant is change, how can you make smart decisions for your organization? The answer is data. Here's a look at three key data insights driving CMO decision-making today, informed by the State of Marketing and other consumer research.
- [Develop Soft Skills to Accelerate Your Career](https://www.salesforce.com/blog/develop-soft-skills/): Unlike hard skills - soft skills are harder to define. They're often perceived as abstract or behavioral, but developing soft skills can accelerate your career.
- [New Research Uncovers Big Shifts in Customer Expectations and Trust](https://www.salesforce.com/blog/digital-customers-research-blog/): Here's the second edition of "State of the Connected Customer"-digital customer research from Salesforce. This survey of over 6,700 consumers and business buyers globally uncovers the modern customer mindset. The report delves into the nuances of a tricky consumer landscape in areas like customer experience, B2B expectations, technology, and trust.
- [Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want](https://www.salesforce.com/blog/digital-shopper-first-retail-report-research-blog/): See the results from our second "Shopper-First Retailing" research report. Salesforce, with research partner Publicis.Sapient, examined retail's new rules through three data sources: digital shopping behavior from 500 million shoppers and 1.4 billion ecommerce visits worldwide; a survey of 6,000 consumers across six countries; and, in-person mystery shopping assessments of 70 stores across NYC, London, and San Francisco. This new report reveals where and how shoppers are interacting, where they experience the most friction, and what their behaviors mean for retailers.
- [Build Customer Loyalty by Looking at Customer Outcomes - Salesforce](https://www.salesforce.com/blog/differentiated-customer-service-experiences-gainsight/): What's the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers describe them and the engagement they have with your company throughout their journey.
- [3 Real Examples of Digital Transformation in Action | The 360 Blog](https://www.salesforce.com/blog/digital-transformation-real-examples/): Here's how one program architect helped a CIO build on Salesforce.
- [Design Thinking for a Better Analytics Experience](https://www.salesforce.com/blog/design-thinking-creating-analytics-apps/): Using a design thinking approach when designing analytics apps taps into all the rich insights your data has to offer and presents them in a way that your users can readily view, understand, and take action on.
- [Dreamforce 2019 By The Numbers [Infographic]](https://www.salesforce.com/blog/dreamforce-2019-infographic/): Explore Dreamforce 2019 in this infographic - innovation, fun, and giving back.
- [Join us at the 2019 Dreamforce Equality Summit](https://www.salesforce.com/blog/dreamforce-equality-summit/): The Dreamforce Equality Summit is happening in November 2019 in San Francisco and we're excited to announce a lineup of Equality trailblazers. View our full panel here and bookmark the Equality sessions. Learn more.
- [Dreamforce '18 By the Numbers](https://www.salesforce.com/blog/dreamforce-18-by-the-numbers-blog/): Get a look at Dreamforce '18 by the numbers. Last month, Salesforce's annual tech conference filled downtown San Francisco with more than 170,000 registered attendees, 400 partner companies, 400 living trees, and 20 monastics from France. This post delves deeper into the numbers.
- [Get Your Dreamforce '19 Free Expo+ Pass](https://www.salesforce.com/blog/dreamforce-expo-pass-available/): Want to check out Dreamforce? Register now and get your Expo+ pass to get a taste of Dreamforce '19 for free. Here's what's included with the pass.
- [Day 2: Dreamforce '19](https://www.salesforce.com/blog/dreamforce-day-two-recap/): Read along for Day Two with media maven Arianna Huffington, Bay Area royalty Stephen and Ayesha Curry, and our own Parker Harris and Bret Taylor during the seventh annual True to the Core customer forum.
- [Dreamforce '19 Day 3 Recap](https://www.salesforce.com/blog/dreamforce-day-three-recap/): The third day of Dreamforce '19 focused on using business as a platform for change - across equality, sustainability, and climate. Take a look at the day's biggest news:
- [How to Make the Most of Dreamforce '19 Agenda Builder](https://www.salesforce.com/blog/dreamforce-agenda-builder/): Here are a few insider tips on how to use Agenda Builder to create your personalized schedule for Dreamforce '19.
- [Salesforce Blog: The Dreamforce '19 Ultimate Content Guide](https://www.salesforce.com/blog/dreamforce-content-guide/): Calling all Trailblazers! Here's all your Dreamforce '19 content in one handy place.
- [What Is Customer Engagement? Why is it Important?](https://www.salesforce.com/service/digital-customer-engagement-platform/what-is-customer-engagement/): Customer engagement is the process of interacting with customers to strengthen relationships and enhance their experience with a brand or product.
- [Dreamforce '19 in Pictures](https://www.salesforce.com/blog/dreamforce-in-photos/): Everywhere you look at Dreamforce, there's someone taking a photo. Here are a few of our favorite photos from the event.
- [Highlights from the Dreamforce '19 Opening Keynote: Trailblazers, Together](https://www.salesforce.com/blog/dreamforce-main-keynote-recap/): Missed the keynote at Dreamforce '19? We've got you covered. Read about all the top moments and latest announcements here.
- [SMS Dreams: A Salesforce Story](https://www.salesforce.com/blog/dreamforce-sms-marketing-service/): Learn how our team elevated the Dreamforce experience through SMS with real-time messaging and user-friendly service.
- [Salesforce Announces Strategic Partnership with Alibaba](https://www.salesforce.com/blog/driving-customer-success-with-alibaba/): Our multinational customers are asking us to support them wherever they do business around the world. Today Salesforce announced a strategic partnership with Alibaba.
- [Salesforce Blog: 2019 Dreamforce Sponsors](https://www.salesforce.com/blog/dreamforce-sponsors/): Get to know these Dreamforce '19 sponsors - many will have onsite activations across the campus for attendees to learn more about what they do and how they partner with Salesforce.
- [Einstein for Artificial Intelligence (AI) Use Cases](https://www.salesforce.com/blog/einstein-guide-ai-use-cases/): Einstein's Guide to AI Use Cases is a business tool to help you start your journey with artificial intelligence.
- [25 Mind Blowing Email Marketing Stats](https://www.salesforce.com/blog/email-marketing-stats-blog/): Email marketing is one of the most effective tactics for driving sales, but don't take my word for it. According to a study by ExactTarget, 77% of consumers prefer to receive permission-based marketing communications through email. Quality communication with your prospects and customers can
- [Why Attend Dreamforce '19](https://www.salesforce.com/blog/dreamforce-why-attend/): Discover the top reasons Trailblazers attend Dreamforce: to learn, network, and grow with certifications.
- [Einstein Analytics Puts the Pedal to the Metal for the Indy 500](https://www.salesforce.com/blog/einstein-analytics-indy-500-blog/): Salesforce and Einstein Analytics will do a deep-dive analysis of driver and race data for the Indy 500.
- [Salesforce: Apply for the First Einstein Champions Cohort](https://www.salesforce.com/blog/einstein-champions-program/): Today, we launch the Einstein Champions Program. The Einstein Champions Program is for Trailblazers who want to share their advanced knowledge with peers while evangelizing the power of the Einstein Platform.
- [7 Email Newsletter Best Practices](https://www.salesforce.com/blog/email-newsletter-best-practices-blog/): Follow these newsletter best practices to send email content to your subscribers that they want to read.
- [Email: The Workhorse of 1-to-1 Marketing](https://www.salesforce.com/blog/email-the-workhorse-of-1-to-1-marketing-blog/):
- [Signature Success Plan](https://www.salesforce.com/services/success-plans/signature/): Get a dedicated success manager, proactive monitoring alerts, & the fastest 24/7 support with the Salesforce Signature Success Plan.
- [How to Empower Employees to Deliver Better Constituent Experiences With Lightning Apps](https://www.salesforce.com/blog/empower-employees-lightning-apps-constituent-experiences/): Lightning Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.
- [How Earthforce Supports Employee Sustainability](https://www.salesforce.com/blog/employee-earthforce-sustainability/): Meet Earthforce, a Salesforce group of employees committed to positive environmental change and sustainability.
- [Salesforce Employees Celebrate #1 on the FORTUNE "100 Best Companies to Work For®" List](https://www.salesforce.com/blog/employees-celebrate-fortune-100-best-companies-to-work-blog-2/): Last week, Salesforce was honored as #1 on the FORTUNE "100 Best Companies to Work For®" list, and we're still beaming. This is our tenth year in a row on the list, and it has been an adventure for us, climbing from #55 in our first year to #1 this year. We're extremely proud of this recognition,
- [The Future of Education Hinges on Ensuring Every Student Can Learn](https://www.salesforce.com/blog/embrace-future-of-education/): Oakland Unified School District Superintendent Dr. Kyla Johnson-Trammell, and Eat. Learn. Play. founders Ayesha and Stephen Curry discuss the future of education and how we can ensure that every student succeeds in this next normal.
- [How To Engage Patients and Members During a Pandemic](https://www.salesforce.com/blog/engage-patients-members-pandemic/): People want personalized, connected care. Here's a peek at the four steps you'll learn in our new guide, Enhance Patient and Member Engagement.
- [4 Ethical Considerations for Getting AI Right](https://www.salesforce.com/blog/ethical-considerations-get-ai-right/): Getting AI right is difficult, but more important than ever. Here's how companies can commit to creating and implementing AI responsibly and ethically.
- [Salesforce Blog: 5 Factors Driving Customer Success Growth](https://www.salesforce.com/blog/factors-customer-success-growth/): Here are the five business drivers that will continue to accelerate your customer success investment.
- [Salesforce Blog: SWBC's Blueprints for Productivity and Empathy](https://www.salesforce.com/blog/financial-services-remote-work-digital-transformation/): Before the COVID-19 crisis, employees always worked from the office. But when the shelter-in-place orders arrived, SWBC moved to a virtual business model. See how.
- [Salesforce Employees Celebrate #1 on the FORTUNE "100 Best Companies to Work For®" List](https://www.salesforce.com/blog/employees-celebrate-fortune-100-best-companies-to-work-blog/): Last week, Salesforce was honored as #1 on the FORTUNE "100 Best Companies to Work For®" list, and we're still beaming. This is our tenth year in a row on the list, and it has been an adventure for us, climbing from #55 in our first year to #1 this year. We're extremely proud of this recognition,
- [Ensure Workplace Faith Inclusion | The 360 Blog from Salesforce](https://www.salesforce.com/blog/faith-inclusion-workplace/): Faith and cultural diversity are a modern reality for our workforce. Here's how to be inclusive of all faiths in the workplace.
- [Forbes Lists Salesforce Among World's Most Innovative Companies For Eighth Consecutive Year](https://www.salesforce.com/blog/forbes-innovative-companies-2018-blog/): Salesforce ranks #3 on Forbes' prestigious Most Innovative Companies list. Since the company was founded in 1999, our innovation playbook remains the same: relentless customer focus, products built for the new era of work, empowerment of everyone, and embrace of the beginner's mindset.
- [Salesforce makes Fortune's annual list of 100 best places to work](https://www.salesforce.com/blog/fortune-100-best-companies-to-work-for/): As people shift trust to their employer, Salesforce makes the FORTUNE "100 Best Companies to Work For®" list for the 11th year in a row.
- [3 Steps for Creating a FORTUNE "100 Best Companies to Work For" Workplace](https://www.salesforce.com/blog/fortune-100-best-companies-to-work-workplace-blog/): See how we create and foster a Fortune "100 Best Companies to Work For™" workplace. At Salesforce, we believe our culture is our biggest differentiator and greatest competitive advantage. This post details the three steps we take to make this a reality.
- [Maximize Your ROI with Workforce Field Scheduling and Dispatch](https://www.salesforce.com/blog/field-service-scheduling-dispatch/): Field service organizations need strategic ways to control service costs and increase growth by creating unique experiences. Optimize workforce field scheduling and dispatch management to maximize service value.
- [Sales Productivity: Salesforce Blog](https://www.salesforce.com/blog/four-cornerstones-sales-productivity/): Every sales leader wants their reps to be more productive. Here are 4 basics to boost sales productivity at your sales organization.
- [Digital Field Service Management](https://www.salesforce.com/blog/field-service-management-digital-transformation/): The future of digital field service management is transforming. Learn how to future-proof you field service and digitally connect your business to your customer.
- [No Words Needed: Express Yourself With Trailmoji](https://www.salesforce.com/blog/express-yourself-trailmoji/): We just gave the Dreamoji app a makeover! With a brand new name, Trailmoji, the app is better than ever with new ways to express yourself through your favorite salesforce characters.
- [Salesforce Recognized as a Gartner Peer Insights Customer's Choice](https://www.salesforce.com/blog/gartner-enterprise-low-code-application-platform/): We are excited that Salesforce has been recognized as a Gartner Peer Insights Customer's Choice for Enterprise Low-Code Application Platforms.
- [A Look Into the Future of Customer Experience [SlideShare]](https://www.salesforce.com/blog/future-of-customer-experience/): We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.
- [What Will Enterprise Mobile Apps Look Like in the Future?](https://www.salesforce.com/blog/future-enterprise-mobile-apps/): To understand what today's connected consumer mentality means for enterprises and their employees, we surveyed CIOs and IT leaders to predict the future of mobile in the workplace come 2025. See what we learned.
- [10 Gender Equality Heroes in Honor of International Women's Day](https://www.salesforce.com/blog/gender-equality-heroes-international-womens-day/): On March 8, we celebrate International Women's Day around the globe. We are inspired by trailblazing women who have gone where there is no clear path and instead, forged a new one. Here are some gender quality heroes we want to highlight.
- [4 Surprising Insights From Gartner About Selling During Crisis](https://www.salesforce.com/blog/gartner-sales-working-from-home-research/): Research firm Gartner shares its latest findings about selling from home during the coronavirus pandemic.
- [How Tech Can Drive Gender Equality in Business](https://www.salesforce.com/blog/gender-equality-in-tech/): Creating gender equality in business begins with a culture shift, and we all have a role to play. Here's how business drives equality in the workplace.
- [Salesforce Blog: Why the Future of Cigna Is All About Personalization](https://www.salesforce.com/blog/future-of-cigna-personalization/): We help companies create better connections across the entire healthcare ecosystem, so we talked to Krishnan of Cigna about personalization and the future of healthcare.
- [Get Ready for Dreamfest '19](https://www.salesforce.com/blog/get-ready-to-rock-dreamfest/): Here are six tips to help you make the most of your evening at Dreamforce's Dreamfest benefit concert.
- [Salesforce and Google: Intelligent Customer Service Innovations](https://www.salesforce.com/blog/google-partnership-intelligent-customer-service/): By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
- [8 Tips To Be a Good Salesperson](https://www.salesforce.com/blog/habits-worlds-most-successful-salespeople/): Learn how to be a good salesperson from Salesforce's top sales reps. Read about their routines for productivity and success.
- [How Interoperability in Healthcare Can Help](https://www.salesforce.com/blog/health-cloud-interoperability-trust/): Interoperability has been an Achilles heel in healthcare. Here's how Salesforce can help unlock great healthcare experiences.
- [New Research: Healthcare Consumer Trends](https://www.salesforce.com/blog/healthcare-consumer-trends/): Learn what today's healthcare consumers want from providers, insurers, pharmaceutical companies, and medical device companies.
- [Helping Business Manage Through Crisis](https://www.salesforce.com/blog/help-business-manage-through-crisis/): We'll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.
- [The Cold Email Template To Help You Get a Meeting](https://www.salesforce.com/blog/get-meeting-using-cold-email/): Get that meeting you want using this cold pitch email template from Salesforce.
- [How Grammarly Uses Marketing Cloud to Power Lifecycle Marketing](https://www.salesforce.com/blog/grammarly-billion-personalized-emails/): Grammarly uses Salesforce Marketing Cloud to send automated emails when customers are ready, delivering the right content, at the right time, to the right audience.
- [The Indigenous Community Is Having a Hard Time - Here's How To Support Them](https://www.salesforce.com/blog/help-indigenous-community/): In the midst of the pandemic, Indigenous communities are experiencing substantial challenges in gaining access to healthcare, sanitation, and basic household needs. Here's how to help them.
- [Honoring Voices of the Civil Rights Movement](https://www.salesforce.com/blog/honoring-voices-of-the-civil-rights-movement-blog/): During Black History Month it is important to take the time to celebrate the vibrant cultures and momentous accomplishments and luminaries of the Black community.
- [2019 Holiday Readiness Partner Edition: How to Differentiate This Holiday Season](https://www.salesforce.com/blog/holiday-readiness-differentiate-personalized-experiences/): The top ways that retailers can differentiate from competitors this holiday season are, unsurprisingly, related to personalization - and how it pays off.
- [Stay Proud: How Salesforce Celebrated Pride Month 2017](https://www.salesforce.com/blog/how-salesforce-celebrated-pride-month-2017-blog/): Salesforce showed its true (rainbow!) colors this Pride Month as members of the LGBTQ community and allies alike joined together as one big Ohana to celebrate diversity and promote #EqualityForAll. This June was one of Salesforce's biggest and boldest pride months to date, with record participation
- [Best Sales Analytics Software & Tools | Sales Cloud](https://www.salesforce.com/sales/analytics/): Drive forecast accuracy, close deals faster, and accelerate revenue by providing sellers with purpose-built sales analytics software.
- [How Banks Can Transform Service Engagement](https://www.salesforce.com/blog/how-banks-transform-service-engagement/): Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
- [How To Keep Your Remote Work Environment Secure | The 360 Blog](https://www.salesforce.com/blog/how-to-secure-remote-work-environment/): Many of us are now responsible for keeping work-from-home office environments safe. Here's how to protect yourself, your data, and your work.
- [How to Market and Measure Your Podcast](https://www.salesforce.com/blog/how-to-market-and-measure-your-podcast-blog/): Podcasting has grown immensely in the past few years. According to the latest research, twenty-four percent of Americans have listened to a podcast in the past month. And the art of podcasting has come a long way from two hosts rambling on a subpar mic for an hour; listen to S-Town for evidence. If
- [How To Plan a Successful Sales Kickoff](https://www.salesforce.com/blog/how-to-plan-sales-kickoff-sko/): Read these five tips to make your sales kickoff (SKO) meeting motivating, inspiring, and the best meeting of the year.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [If I Were 22 Again: My Top Ten Thoughts](https://www.salesforce.com/blog/if-i-were-22-again-my-top-ten-thoughts/): If I could turn back time, if I could find a way... -- Cher, American singer and actress. I've always lived a fast-track life. I graduated from high school at 16. Undergraduate at 19. MBA at 21-the youngest at that time at the University of Colorado. At the rate I was going, I should really be
- [Quotes from 9 Trailblazers: What #BlazingTrails Means | The 360 Blog](https://www.salesforce.com/blog/how-trailblazers-define-blazing-trails/): Read quotes from Trailblazers (learners and leaders) on #BlazingTrails (growing companies, communities, and careers with technology).
- [Four Steps to Start Social Selling](https://www.salesforce.com/blog/how-to-start-social-selling/): Social selling allows you to get to know each customer and their unique pain points so that you're in a position to offer solutions. Here's how to start successfully social selling today!
- [Meet Einstein: Artificial Intelligence for Business](https://www.salesforce.com/blog/how-to-use-salesforce-einstein-artificial-intelligence/): We have three easy ways to use Salesforce Einstein Artificial Intelligence for business. Read about them here.
- [Today's Immigrant CEOs: Bringing a Global Sensibility to American Business](https://www.salesforce.com/blog/immigrant-ceos-global-sensibility-business-blog/):
- [Salesforce Ventures Impact Fund Spotlight: Guild Education](https://www.salesforce.com/blog/impact-fund-guild-education/): Guild Education is transforming traditional tuition reimbursement programs into a strategic investment by increasing employee recruitment, retention, upskilling, and brand equity. Read the second installment in this spotlight series.
- [Salesforce Ventures Impact Fund Spotlight: Measurabl](https://www.salesforce.com/blog/impact-fund-measurabl/): Measurabl provides commercial real estate customers with customers uniquely detailed reports on how well their building scores according to dozens of "green" criteria. Read on to learn why Salesforce's Impact Fund became an investor.
- [Salesforce: Seven Ways to Focus on Customer Service Care](https://www.salesforce.com/blog/improve-customer-service-care/): Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
- [Boost User Engagement With In-App Guidance](https://www.salesforce.com/blog/in-app-guidance/): Increase user engagement with in-app guidance, a platform tool designed to train and onboard app users as needed.
- [3 Tips for Improving Transactional Email Messages](https://www.salesforce.com/blog/improve-transactional-email-messages/): Strong transactional email messages are key to every email program. We're sharing three ways to make them even better.
- [Improve Membership Engagement Strategies & Tactics](https://www.salesforce.com/blog/improve-member-engagement-strategies/): Members have high expectations for healthcare payers. Learn 3 strategies to improve membership engagement strategy and build loyalty.
- [IdeaExchange update on report formulas and custom calculations](https://www.salesforce.com/blog/ideaexchange-formulas-dates/): The Salesforce IdeaExchange team shares an update for a popular feature that's been in demand for a while: dates in report formulas. But there's a twist - read on to find out what row level formulas are and how you can suggest and vote for future Salesforce features.
- [For Love of the Game and Community](https://www.salesforce.com/blog/indiana-fever-interview/): Salesforce is proud to sponsor the WNBA's Indiana Fever. We caught up with the Fever's President and Chief Operating Officer Dr. Alison Barber to get her thoughts on her new role and inspiring more young women and children to play sports.
- [Salesforce Marketing and Commerce Clouds for Your Intelligent Coupon Campaigns](https://www.salesforce.com/blog/intelligent-coupon-campaigns/): Here's how to implement intelligent coupon campaigns based on customer journeys crafted by the best-of-breed capabilities of Salesforce Marketing and Commerce clouds.
- [What Is Inclusive Marketing?](https://www.salesforce.com/blog/inclusive-marketing-equality-trailhead/): Marketers can take the Inclusive Marketing Principles learning module on Trailhead, the free online learning tool from Salesforce.
- [New report: insurance industry trends shaping customer experience](https://www.salesforce.com/blog/insurance-industry-trends-report/): As an insurance leader, do you know if you're providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
- [8 Ways to Use the Instagram Carousel](https://www.salesforce.com/blog/instagrams-new-multiple-image-posting-feature-blog/): We're just seeing the beginning of what can be done with Instagram carousel. Here's some ideas for posting multiple pictures on Instagram
- [How to Launch a Messaging Pilot Program](https://www.salesforce.com/blog/instant-messaging-steps-to-reach-your-customers/): Putting a messaging program into action comes with a lot of questions. To get on the right path, consider a five-step roadmap for launching a messaging program.
- [Salesforce Blog: Manufacturing Cloud](https://www.salesforce.com/blog/introducing-manufacturing-cloud/): Salesforce Manufacturing Cloud is a new solution specifically designed for manufacturers to unify account planning and forecasting for greater transparency and collaboration across their entire ecosystem.
- [Introducing Lightning Data: The New Way to Get the Right Data to Fuel Your Business](https://www.salesforce.com/blog/introducing-lightning-data-blog/): There are some amazing things happening with the technology we use to run our business. Intelligence is becoming a reality for companies of all sizes, many of our laborious tasks can be automated, and we're better able to focus on the best use of our time. In all this though, there is a truth that
- [Introducing New Einstein Platform Services for Building AI-Powered CRM Apps](https://www.salesforce.com/blog/introducing-einstein-platform-services-blog/):
- [Interview with Bestselling Author John Green: Crash Course in Community Building and Content Creation](https://www.salesforce.com/blog/interview-with-bestselling-author-john-green-crash-course-in-community-building-and-content-creation/):
- [Enough About "Me" - Let's Focus on "We" | The 360 Blog](https://www.salesforce.com/blog/interdependence-marketing-me-versus-we-thinking/): Mankind is caught between me versus we thinking. Marketing faces the same challenge now.
- [Introducing Pardot Business Units](https://www.salesforce.com/blog/introducing-pardot-business-units/): Today, we're launching Pardot Business Units to provide regional teams and sub-brands the tools they need to reach their own segmented audiences. Learn more about how these new features further expand our enterprise-grade marketing automation and personalization) solution.
- [Salesforce Blog: Introducing Salesforce Tower Chicago](https://www.salesforce.com/blog/introducing-salesforce-tower-chicago-blog/): We're incredibly proud to announce our new home in the Windy City - Salesforce Tower Chicago.
- [Introducing The 360 Blog From Salesforce](https://www.salesforce.com/blog/introducing-the-360-blog/): The 360 Blog is about you -the business change agent, the Trailblazer. No matter where you are on your digital transformation journey, we offer reliable guidance to help you navigate the business challenges of today.
- [Introducing Einstein Vision: Your Apps, Now Powered by Salesforce Einstein](https://www.salesforce.com/blog/introducing-einstein-vision-blog/): More than 1.2 trillion photos will be taken in 2017 according to InfoTrends, changing the way we communicate with the world and unlocking new potential for business. These photos contain important insights-- on everything from inventory level and product quality, to consumer trends and customer
- [Introducing Salesforce Tower Sydney](https://www.salesforce.com/blog/introducing-salesforce-tower-sydney/): Say hello to Salesforce Tower Sydney. We're incredibly excited to bring all of our regional employees under one roof right in the heart of Sydney's central business district in late 2022.
- [IT Vendor Management for Beginners](https://www.salesforce.com/blog/it-vendor-management-blog/): IT vendor management is more than comparing prices. It's about building vendor relationships that will ultimately benefit both organizations.
- [Salesforce Careers: Read How Grit Can Get You Far in Sales](https://www.salesforce.com/blog/jack-badavas-sales-career/): For anyone pursuing a sales career - or wondering if sales is the right path - take the long view. How important is work-life integration to you? What kind of workplace culture will allow you to be yourself?
- [Coronavirus Update](https://www.salesforce.com/blog/latest-efforts-coronavirus-help-affected/): Hear from Salesforce CEO Marc Benioff on what the company is doing to respond to the coronavirus outbreak.
- [12 Things All Marketers Can Learn from a Leader's 40-Year Marketing Career](https://www.salesforce.com/blog/lessons-from-40-year-marketing-career-blog/): For almost two years, I've been fortunate to co-host the Marketing Cloudcast (the marketing podcast from Salesforce) alongside Salesforce's esteemed Director of Digital Marketing Insight, Joel Book. You might know Joel from his excellent presentations at worldwide marketing conferences . . . or
- [Live-Streaming for Business: How, When, and Why You Should Use It](https://www.salesforce.com/blog/live-streaming-for-business-blog/): Live-streaming is one of the best ways to reach your target audience, as well as engage with additional people who only recently discovered your company.
- [Harmful Leadership Behaviors That Hurt Teams](https://www.salesforce.com/blog/leadership-behaviors-that-hurt-your-team/): Bad leadership behaviors can be hard to recognize. Here are some tips to improve.
- [Sales Software & Solutions Powered by AI](https://www.salesforce.com/sales/): Max out sales efficiency with better automation, data, and intelligence with the help of the right sales software & solutions powered by AI.
- [Leaders Share Their Life Changing Moments](https://www.salesforce.com/blog/leaders-share-life-changing-moments/): The Inflection Point show talks to CEOs about pivotal and important moments that changed their lives.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [AI for Sales](https://www.salesforce.com/sales/ai/): Learn how AI for Sales can help you crush quotas faster and build richer relationships.
- [A Letter to our Customers During the COVID-19 Pandemic | The 360 Blog](https://www.salesforce.com/blog/letter-to-our-customers/): Marc Benioff Chair & Chief Executive Officer of Salesforce provides customers with a blueprint for how we're handling the Covid-19 outbreak at Salesforce.
- [Hip-Hop as a Vehicle for Change With LL COOL J](https://www.salesforce.com/blog/ll-cool-j-make-change/): Artist, actor, author, producer, entrepreneur, and founder and CEO of Rock the Bells - LL COOL J's multi-faceted career is a testament to the influence of Hip-Hop culture. He joins us to reflect and discuss what is happening now.
- [Data-Based Marketing and Lookalike Modeling](https://www.salesforce.com/blog/lookalike-marketing-data/): Want to identify potential customers and buyers with the highest likelihood of finding value in your product or service? Lookalike modeling can help.
- [What Does the Future of Work Look Like? Make Change Series](https://www.salesforce.com/blog/make-change-future-of-work/): From hiring practices to breaking down internal silos, top executives at leading businesses such as Citi and Bloomberg are sharing their thoughts on the next era of business in the latest installment of the Make Change series.
- [Essential Sales Manager Skills for Success](https://www.salesforce.com/blog/leaping-from-rep-to-leader-5-essential-skills-every-sales-manager-needs/): Learn which sales manager's skills can help them provide sales teams with the tools, information, and support they need to close more deals.
- [The Make Change Video Series with Austin City Limits](https://www.salesforce.com/blog/make-change-video-series-austin-city-limits/): Salesforce partnered with Austin City Limits Music Festival for the Make Change video series of interviews with socially-minded non-profit organizations that invest in education, the arts, and mental health. Watch stories that spotlight industry using its platform for shared and social responsibility.
- [Salesforce Named a Leader in the 2019 Gartner Magic Quadrant for Multi-Experience Development Platforms](https://www.salesforce.com/blog/magic-quadrant-multi-experience-development-platform/): We are excited to share that Salesforce has been recognized as a Leader in Gartner's first-ever Multi-Experience Development Platform Magic Quadrant.
- [Make Change: Tough Conversations Start With Storytelling](https://www.salesforce.com/blog/make-change-equality-storytelling/): In the latest chapter of our Make Change series, Leading Equality, three unique voices: Soledad O'Brien, Todd Sears, and Deesha Dyer discuss using storytelling to combat racial injustice.
- [Salesforce Gamification: Make User Adoption Fun](https://www.salesforce.com/blog/making-salesforce-user-adoption-fun-blog/): Let Salesforce gamification help make user adoption fun for your business and your teams. Here's how to do it.
- [How We Manage Recurring Revenue](https://www.salesforce.com/blog/manage-recurring-revenue/): Making the move from a traditional sales model with one-off purchases to a recurring revenue model isn't easy. Here are the tactics we've put in place along the way.
- [Easy Tips To Improve Your Skills at Work](https://www.salesforce.com/blog/make-time-increase-skills-remain-competitive/): Technologies and products change, and you need to improve your skills at work to keep up. Here's how to prioritize learning and job skill development.
- [Salesforce Blog: Crawl, Walk, Run With Your Marketing Data](https://www.salesforce.com/blog/marketers-crawl-walk-run-data/): Here's a crawl→walk→run framework to help marketers wrap their heads around the digital data transformation task at hand.
- [Salesforce Blog: How 450 Editors Helped Shaped Marc Benioff's New Book](https://www.salesforce.com/blog/marc-benioff-book-editing-process/): Monica Langley co-wrote Marc Benioff's new book, Trailblazer, and she recalls his process that asked for feedback from 450 trusted colleagues.
- [Salesforce Blog: Share Goals, Workflows, and Data to Unify Teams for Better Experiences](https://www.salesforce.com/blog/marketers-share-goals-workflows-data/): If companies want great customer experiences, they need CMOs and other marketing leaders to unite and amplify commerce, sales, and service.
- [Salesforce Marketing Cloud June '19 Release](https://www.salesforce.com/blog/marketing-cloud-summer-19-release/): With each Marketing Cloud release, we build on our promise to unify and manage customer data, personalize content and offers with AI, engage across every channel, and measure results.
- [Marc Benioff's Book Talks About the Greatest Platform for Change](https://www.salesforce.com/blog/marc-benioff-trailblazer-book/): Marc Benioff's new book, Trailblazer: The Power of Business as the Greatest Platform for Change, will debut on October 15.
- [Online Review Management for Social Ratings](https://www.salesforce.com/blog/managing-social-reviews/): Online review management is important for your business. Learn how to manage reviews with Social Studio.
- [Create Omni-Channel Digital Experiences](https://www.salesforce.com/blog/marketer-guide-omnichannel-experiences/): Here's a step-by-step guide for marketers to build-out a best practice omni-channel customer journey.
- [Marketing Cloud Administrator Certification - Salesforce Blog](https://www.salesforce.com/blog/marketing-cloud-admin-certificate/): Here's what you need to know about the new Marketing Cloud Administrator certification and how you can get started today.
- [Marketing Cloudcast: Congrats, You Survived the Holidays - Now What? [Podcast]](https://www.salesforce.com/blog/marketing-cloudcast-jen-horner-deg/): In this episode of the Marketing Cloudcast, we'll share the insights we learned this past holiday season from industry thought leaders and marketing experts to help you make your next move.
- [Marriott Digital Services Uses Marketing Data for Agility | The 360 Blog](https://www.salesforce.com/blog/marriott-datorama-marketing-data/): Marketers need to be resonant, innovative, and impactful in their marketing so using data-backed info to make decisions will help agility.
- [What Is One Way You Can Drive Racial Equality in Your Workplace?](https://www.salesforce.com/blog/mentorship-workplace-racial-equality/): At Salesforce, equality is a core value, so we created an Equality Mentorship program focused on supporting employees of color through network and wisdom sharing.
- [Salesforce Marketing Cloud 2019 October Release](https://www.salesforce.com/blog/marketing-cloud-october-release/): Marketing Cloud's October release has new capabilities, so you can learn more about the customer, personalize interactions, and engage across every channel.
- [Salesforce Blog: How Unified Data Helps Deliver for Pilot Flying J](https://www.salesforce.com/blog/marketing-cloud-pilot-flying-j-unified-data/): Pilot Flying J uses unified data to provide personalized journeys to drivers throughout their entire on- and offline experiences with the company.
- [Marketing Statistics: Global Survey Results](https://www.salesforce.com/blog/marketing-statistics-to-know/): Are you up to date on the latest marketing statistics and trends? Discover how marketing is changing to adopt artificial intelligence, master data management, and more.
- [Trailhead, Vetforce, and Salesforce University: My Secret to Becoming a Salesforce Certified Admin!](https://www.salesforce.com/blog/my-secret-to-becoming-salesforce-certified-admin-blog/):
- [Salesforce Blog: Michelin Uses Data for Better Customer Relationships](https://www.salesforce.com/blog/michelin-use-data-better-customer-relationships/): Michelin knew they needed to offer customer experiences that could compete with the newest manufacturing companies. Here's how they did it.
- [Onboarding Employees with Customer Journey](https://www.salesforce.com/blog/onboard-employees-customer-journey/): See how the same marketing strategies used to engage customers can also be used for onboarding employees.
- [Salesforce Introduces myTrailhead-Reinventing Learning For Every Trailblazer](https://www.salesforce.com/blog/mytrailhead-reinventing-trailblazer-learning-blog/): When we launched Trailhead, Salesforce's gamified, online learning platform, we set out on a mission to empower anyone to skill-up for a job in the thriving Salesforce economy. Our Trailblazer Community has been unstoppable, earning 4 million badges and completing 15 million challenges that
- [Salesforce Blog: Optimize Productivity for Manufacturers](https://www.salesforce.com/blog/optimize-productivity-manufacturers/): What does digital transformation mean to the business of manufacturing? And, what questions should you ask at each of the five critical steps to optimize productivity?
- [The Difference Between Paid Marketing vs. Organic Marketing](https://www.salesforce.com/blog/paid-organic-marketing-strategy-blog/): Learn the difference between paid marketing vs. organic marketing, and how you can create a marketing strategy that gets results.
- [Onboarding Hacks: How to Deeply Engage New Employees](https://www.salesforce.com/blog/onboarding-hacks-engage-new-employees/): Recently at the Onboarding2025 conference in Silicon Valley, Salesforce Senior Director of Global Onboarding, Theresa Ludvigson, took the main stage to share Salesforce's "high-tech and high-touch" strategy for deeply engaging new employees.
- [An Enterprise Long-Timer's Business Perspective: On-Premise vs. SaaS](https://www.salesforce.com/blog/on-premise-versus-saas-blog/):
- [How Pack Health Scales Fast to Help High-Risk Populations](https://www.salesforce.com/blog/pack-health-scales-fast-with-health-cloud/): Pack Health uses Health Cloud to increase their network and the number of individuals we support to reduce the strain on the healthcare system. Here's how they do it.
- [Benefits of Partner Relationship Management (PRM)](https://www.salesforce.com/blog/partner-relationship-management-b2b-commerce/): Partner Relationship Management (PRM) helps manufacturers grow their business and managing large sales and distribution networks. Learn about the benefits of B2B PRM.
- [The Back To Work Trends of 2020](https://www.salesforce.com/blog/newsletter-back-to-work-trends/): Blog editor Carolyn Warsham explains this week's biggest business-world news and updates.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Salesforce Blog: Trends in Healthcare and Life Sciences Marketing Report](https://www.salesforce.com/blog/patient-journey/): According to the Trends in Healthcare and Life Sciences Marketing report, more than half of healthcare marketers view the customer journey as the primary vehicle for patient experience improvements.
- [How PageGroup Manages Customer Lifecycle Engagement](https://www.salesforce.com/blog/pagegroup-customer-lifecycle/): As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.
- [Cloudcast: Caren Carrasco Discusses Monetizing Repeat Client Base With RFM Segmentation](https://www.salesforce.com/blog/podcast-cloudcast-caren-carrasco/): Sr. Partner at Benjamin David Group Caren Carrasco joins us to shares her perspective on the RFM Segmentation framework and how marketers can take advantage of it.
- [The Patient Experience at NYU Langone Health](https://www.salesforce.com/blog/patient-experiences-nyu-langone-healthcare/): NYU Langone launched a clinical affairs patient access center platform that streamlines and optimizes the way call center agents interact with patients. See how that's improved their patient experience.
- [Salesforce Blog: Philanthropy and Volunteering Champions](https://www.salesforce.com/blog/philanthropy-volunteering-champions/): Champions are important to philanthropy and volunteerism because the number-one reason people give and volunteer is that someone asked them.
- [Why the LGBTQ+ Community Must Support the Black Transgender Community](https://www.salesforce.com/blog/pride-black-trans-lives-allyship/): Despite progress in the fight for LGBTQ+ rights, transgender, and gender-nonconforming people continue to suffer the consequences of racism, transphobia, sexism and sometimes, violence.
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- [Purpose is the New Bottom Line](https://www.salesforce.com/blog/purpose-driven-business/): Today's successful businesses have the foresight to realize that to remain financially stable, they must be proactive in managing their environmental and social purpose.
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- [Quip for Customer 360 Summer '19 Release](https://www.salesforce.com/blog/quip-for-salesforce-summer-2019-release/): In the Summer '19 release, Quip for Salesforce puts the power in admins' hands to set their team up to play fast, loose, yet disciplined enough to win the hearts and minds of their customers.
- [Use Cases for Blockchain in Business and Industry](https://www.salesforce.com/blog/real-use-cases-enterprise-blockchain/): See blockchain use cases in financial services, media & entertainment, healthcare & life sciences, retail & consumer products, insurance, and education.
- [Advice for Selling Salesforce From a Director of Sales Development](https://www.salesforce.com/blog/put-quirks-to-work/): "Adopt a startup mindset" and other well-earned pieces of advice and insights for those considering a career in sales from Director of Sales Development Olivia Puckrin.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [The latest articles about AI, Data and CRM](https://www.salesforce.com/blog/recent-stories/): Check out our most recent articles on AI, data and CRM - read the trends, learn tips for your company and be in the know.
- [The Road to Connection Episode 1](https://www.salesforce.com/blog/road-to-connections-web-series-e1/): Want to get the latest updates for Connections '19? Tune in to our web series The Road to Connections to get information on the marketing, commerce, and service event of the year.
- [5 Ways IT Leaders Can Reimagine Employee Experience (EX)](https://www.salesforce.com/blog/reimagine-employee-experience/): See the findings from a research study done by Salesforce and Forbes Insights. We were surprised to find that the interplay between employee experience and customer experience - as well as HR and IT - had a positive impact on revenue.
- [Keep Field Service Workers Safe With Technology](https://www.salesforce.com/blog/safety-first-field-service-technology/): Field service requests have gone up significantly since the pandemic and first-time fix rates are even more important to mobile worker safety.
- [Salesforce Blog: Racial Equality Summit Representation Matters](https://www.salesforce.com/blog/representation-matters/): Salesforce hosted our second-annual Racial Equality Summit Representation Matters to inspire, empower, and elevate our most underrepresented communities in Tech - Black, Latinx, and Native - and see themselves reflected as Trailblazers on stage. Here are 7 memorable lessons from the event.
- [Why Representation Matters for Equality in Tech](https://www.salesforce.com/blog/representation-matters-black-latinx-indigenous/): Representation matters. Black, Indigenous, and Latinx people are underrepresented in the tech industry. It's hard to be what you can't see.
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- [Principles of Responsible Marketing](https://www.salesforce.com/blog/responsible-marketing-principles/): Socially responsible marketing can feel like a minefield. Thankfully it's not impossible when you follow these 4 simple principles.
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- [Happy 20th Birthday Salesforce](https://www.salesforce.com/blog/salesforce-20-birthday-gratitude/): Salesforce colleagues share their happy 20th birthday wishes
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- [I'm Salesforce Certified-Now What? Develop Your Career Strategy](https://www.salesforce.com/blog/salesforce-certified-career-strategy-blog/): In our "I'm Salesforce Certified-Now What?" series, we bring you hints and tips from the #SalesforceOhana on what your next steps should be after obtaining your hard-earned Salesforce credential. In our fourth post, 7x certified and self-confessed lover of Salesforce, John Garvens, shares his
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- [Salesforce Developer: The Best Job in the U.S.](https://www.salesforce.com/blog/salesforce-developer-top-job/): Salesforce Developer was recently recognized one of the best jobs in the U.S. Read why this might be the right job for you.
- [Salesforce Named One of the Best Places to Work in Indiana for the Third Year in a Row](https://www.salesforce.com/blog/salesforce-indiana-best-places-to-work-blog/): Read why Salesforce Indy made the Indiana Chamber of Commerce's list of best places to work for the third year in a row.
- [Finally! I Rocket to the Top of Salesforce Tower](https://www.salesforce.com/blog/salesforce-tower-ohana-floor/): Get a sneak peek of the top floor of the Salesforce Tower a.k.a. the Ohana Floor.
- [Salesforce is #1 on the FORTUNE "100 Best Companies to Work For®" List!](https://www.salesforce.com/blog/salesforce-fortune-100-best-companies-to-work-blog/): This is an incredibly exciting and monumental day for Salesforce... we have just been named #1 on FORTUNE "100 Best Companies to Work For®" List for the first time! We are honored and humbled to be named to the FORTUNE list for the 10th year in a row, and we are proud to be featured
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- [Preview the Sandbox Winter '20 Release Now](https://www.salesforce.com/blog/sandbox-winter-20-release/): Preview the new Salesforce Mobile app, tell stories with data using Einstein Discovery, and engage developers through member forums, chat, or case management on October 14.
- [Use Self-Service Commerce Technology to Focus on Customer Relationships](https://www.salesforce.com/blog/self-service-commerce-technology/): A 2017 Salesforce study found that 89% of B2B decision makers believe that self-service commerce will play a factor in the growth of their business in the years to come.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [San Francisco and Salesforce in 1999](https://www.salesforce.com/blog/salesforce-san-francisco-1999/): We're kicking off a digital scrapbook to commemorate Salesforce's 20th birthday. Let's paint a picture of what it was like in 1999.
- [Celebrate Your 2020 Salesforce MVPs](https://www.salesforce.com/blog/salesforce-mvp-2020-celebration/): We're happy to welcome to our 2020 class of Salesforce MVPs, congratulate our returning MVPs, and welcome new members to the Hall of Fame after five or more years of amazing contributions.
- [4 Business Building Lessons from a Musician-Turned-Entrepreneur](https://www.salesforce.com/blog/smb-crm-entrepreneur-entire-productions-blog/): Hear from musician and entrepreneur Natasha Miller, Founder and CEO of Entire Productions, on the value Salesforce CRM brings SMBs like hers. As you'll read Salesforce CRM allows her to grow the business, build customer relationships, streamline processes, and be way more productive than ever.
- [Salesforce Careers: From Service Manager to Evangelist](https://www.salesforce.com/blog/service-manager-to-salesforce-evangelist/): As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales' processes and became a CRM boss.
- [Salesforce was named a leader in healthcare CRM for the second year in a row by KLAS](https://www.salesforce.com/blog/salesforce-named-leader-healthcare-crm-klas/): Discover why Salesforce has been named a healthcare CRM leader - for the second year in a row - by KLAS.
- [Optimize Your Salesforce Org to Minimize Future Technical Debt](https://www.salesforce.com/blog/set-up-optimize-salesforce-org/): As part of our three-part #AdminMasterSeries, we caught up with Salesforce Customer Success Director Rodney Apura to learn how he ensures CRM projects are set up for success.
- [Salesforce Program Architect Career](https://www.salesforce.com/blog/salesforce-program-architect-career/): Everything you need to know about Salesforce program architects, and how to thrive in this position.
- [Salesforce: Best Place To Work for Women](https://www.salesforce.com/blog/salesforce-women-to-work-blog/): Why is Salesforce one of the best places to work for women? Learn about our commitment to gender diversity and inclusion in the workforce
- [Learn How to Transform Your Customer Service Experience at Connections '19](https://www.salesforce.com/blog/service-cloud-connections/): Transforming your customer service experience to deliver highly-personalized, efficient service isn't always easy. Find out how you can take customer satisfaction to the next level with Service Cloud at Connections '19.
- [The Next Chapter of Digital: How to Scale AI Across Your Business](https://www.salesforce.com/blog/scale-ai-across-business/): Whether you are starting or scaling your AI efforts, consider the following questions to determine where AI can have the greatest impact on your business.
- [Salesforce Blog: Top 5 Most Treasured Spring '20 Features](https://www.salesforce.com/blog/spring-20-new-features-treasure/): Here's a review of the top 5 most treasured features in the Spring '20 release, which goes into production this month.
- [How To Support Black Community Right Now](https://www.salesforce.com/blog/stand-with-black-community/): Learn to support Black community with 8 tips from the president of BOLDForce, a Salesforce employee resource group.
- [Sandbox Preview Instructions for the Salesforce Spring '19 Release](https://www.salesforce.com/blog/spring-19-release-sandbox-preview-instructions-blog/): Take advantage of the exciting new features and functionality in the Sandbox Preview for the Spring '19 Release. Sandbox customers have the opportunity to get early access to Spring '19 in their Sandbox to test new customizations and features before your production organization is upgraded. The Sandbox Preview window for Spring '19 is scheduled to begin January 4, 2019 for those on an active Preview Instance.
- [Salesforce Blog: Spring '20 Sandbox Preview](https://www.salesforce.com/blog/spring-20-sandbox-preview/): The Sandbox Preview window for Spring '20 begins on January 3, 2020. Here is what it means for you, whether you want to take part now or to wait.
- [How To Start a Business Ambassador Program](https://www.salesforce.com/blog/start-ambassador-program/): Learn how to start a successful brand ambassador program as part of your marketing strategy. Build customer loyalty and trust with this helpful guide.
- [Spring '21 Sandbox Preview | The 360 Blog](https://www.salesforce.com/blog/spring-21-sandbox-preview/): The Sandbox Preview window for Spring '21 begins on January 8, 2021. Here's what you need to get a completed sandbox on a preview instance.
- [Holiday Readiness: How to Solve Top Customer Pain Points](https://www.salesforce.com/blog/solve-holiday-shopping-pain-points/): We surveyed some of our Salesforce Consulting Partners to better understand top customer pain points they consistently see during the holiday season and how you can solve them.
- [9 Strategies for How To Write a Business Email](https://www.salesforce.com/blog/strategies-writing-effective-business-email-blog/): Read these proven and effective tips for writing a business email that's clear, concise, and professional.
- [Salesforce: Top 5 Summer '20 Release Features](https://www.salesforce.com/blog/summer-20-release-treasure-features/): Every major Salesforce release brings hundreds of new features and enhancements across a wide variety of products and clouds. Here are the Summer '20 top five requested features.
- [Honoring Trans-Activist of Color During Pride 2019](https://www.salesforce.com/blog/stonewall-lgbtq-history-pride-month/): Two revolutionary LGBTQ rights activists - Marsha P. Johnson and Sylvia Rae Rivera - were transgender pioneers that galvanized many behind the movement.
- [Your Path to Digital Transformation in 3 Easy Steps | The 360 Blog](https://www.salesforce.com/blog/steps-digital-transformation-blog/): Here are three steps for becoming a change agent within your own organization.
- [Summer '20 Sandbox Preview](https://www.salesforce.com/blog/summer-20-sandbox-preview/): The Sandbox Preview window for Summer '20 begins on May 29, 2020. Please read to learn more.
- [Summer '20 Release Is Live: See What's New From Salesforce](https://www.salesforce.com/blog/summer-20-release-2/): Summer '20 release for Salesforce Admins to update their org to take advantage of the new and improved features.
- [How to Start a Podcast: Your First Steps and Strategy](https://www.salesforce.com/blog/start-podcast-content-marketing/): A year and a half ago, we launched the Marketing Cloudcast, the marketing podcast from Salesforce. My professional background is in writing, editing, presenting, and content marketing, but before producing and co-hosting this show, I had never before podcasted. Heck, I'd never even been a guest on
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- [Combat Anti-Asian Racism Today: Support Your Colleagues](https://www.salesforce.com/blog/support-asian-community/): The Asiapacforce president, our employee resource group for AAPI, reacts to reports of anti-Asian violence and offers actionable solutions.
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- [Salesforce Reports From Cannes Lions](https://www.salesforce.com/blog/three-lessons-cannes-lions/): See our recap and videos from Cannes Lions 2019 - powerful ideas, media, and technology continue to offer more creative ways for marketers to engage their customers.
- [Highlights from Salesforce World Tour Toronto 2019](https://www.salesforce.com/blog/takeaways-world-tour-toronto/): Catch the highlights from Salesforce World Tour Toronto 2019.
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- [Einstein Bot for Consumer Experience](https://www.salesforce.com/blog/the-magic-of-einstein-bot-blog/): Learn how Einstein Bot greets customers, answers questions, and uses your fulfillment system to answer questions and provide customer service stat.
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- [Leading Edge Webcast: Why You Need Employee-Driven Philanthropy](https://www.salesforce.com/blog/tips-employee-driven-philanthropy/): In this month's Leading Edge webcast, Salesforce Chief Philanthropy Officer Ebony Beckwith interviews two CSR executives and one behavioral science expert from companies whose employees drive their philanthropic efforts.
- [The Logistics of Starting a Podcast: Recording, Interviewing, and Blanket Forts](https://www.salesforce.com/blog/the-logistics-of-starting-a-podcast-blog/): So you want to start a podcast for your company. Maybe it's an educational podcast for your customers. Maybe it's all about sharing industry news. Whatever your goals, you've got some logistics to ponder. As the co-host of Salesforce's Marketing Cloudcast - the marketing podcast from Salesforce -
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- [Track the Impact of Your Salesforce Campaign Like a Shadow Wolf](https://www.salesforce.com/blog/track-salesforce-campaign-shadow-wolf-blog/): Salesforce Customer Relationship Management (CRM) software is, like standing desks and junkets to warm climates, popular with marketers. Salesforce's Software as a Service (SaaS) platform offers companies an interface for case management and task management, allows customers the ability to track
- [Empowering Everyone to Be a Developer: Trends in Low Code, No Code, and Education](https://www.salesforce.com/blog/trends-in-low-code-no-code-and-education-blog/):
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- [Build Trust with Big Data in Retail](https://www.salesforce.com/blog/trust-consumer-data-retailers/): Misuse of big data in retail has customers questioning the trust they put in companies. Here's what retailers need to know.
- [Pharmaceutical Industry Trends this Year](https://www.salesforce.com/blog/trends-in-pharmaceutical-industry/): Read about this year's trends in the pharmaceutical industry that are driving digital transformation.
- [5 Social Media Tips for Brands From Gina Ballenger of Twitter](https://www.salesforce.com/blog/twitter-social-media-crisis-best-practices/): When the world is in turmoil, striking the right tone is key - you don't want to sound stuffy or uncaring - but a step too far in the other direction can come off as insensitive. Here is how to connect now from a Twitter expert.
- [How To Have Meaningful Conversations About Race](https://www.salesforce.com/blog/uncomfortable-conversations-race/): Fox Sports Analyst Emmanuel Acho and President of Morehouse David. A. Thomas, Ph.D. discuss why conversations about race are critical.
- [Uber's CEO: "If you don't disrupt yourself, someone else will"](https://www.salesforce.com/blog/uber-dara-khosrowshahi-disruption-blog/): Salesforce sits down with Uber CEO Dara Khosrowshahi on the future of Uber, the future of transportation, and why a strong values-driven culture is so crucial to long-term business success.
- [Four facts to unleash the power of giving at your company](https://www.salesforce.com/blog/turn-company-force-for-good/): Here are four factors that can unleash the power of philanthropy at your company - just in time for Global Day of Giving.
- [How Unite Us Disrupts Health Care and Connects People to the Services They Need](https://www.salesforce.com/blog/unite-us-disrupts-healthcare/): Here's how technology company Unite Us brings together the ecosystem of health care providers, hospitals, and social service agencies to serve the whole patient.
- [Salesforce Blog: How to Build a Content Marketing Powerhouse With AI](https://www.salesforce.com/blog/use-ai-build-content-marketing-powerhouse/): Any successful modern content marketing powerhouse must begin with a robust strategy that leverages the power and potential of AI. Here's how to build one.
- [Lightning Object Creator Creates Cloud Apps](https://www.salesforce.com/blog/upload-spreadsheets-lightning-object-creator/): Learn how Lightning Object Creator quickly turns data silos and spreadsheets into modern, cloud-based apps.
- [10 Takeaways: How USAA Delivers Exceptional Member Experiences](https://www.salesforce.com/blog/usaa-member-experiences-blog/): Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
- [3 Ways To Use Customer Data to Increase Marketing ROI | The 360 Blog](https://www.salesforce.com/blog/use-customer-data-to-increase-marketing-roi/): What's the best way to improve marketing ROI in today's challenging landscape? By increasing one of these three things: effectiveness, efficiency, or optimization.
- [What Is Value Realization vs. Value Creation?](https://www.salesforce.com/blog/value-realization-not-value-creation-blog/): How is value realization different from value creation? Learn why your business should focus on realizing value.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Salesforce Blog: Using Einstein Bot Builder for Chatbot Content](https://www.salesforce.com/blog/using-einstein-bot-builder/): Every action by a chatbot - including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article - influence customer experience and affect a brand.
- [Vendor Consolidation for Digital Marketing](https://www.salesforce.com/blog/vendor-consolidation/): Marketing and Procurement will partner to drive innovation. Here's how transformation and vendor consolidation can go in hand-in-hand to support growth.
- [What I've Learned from 1,000 Interviews](https://www.salesforce.com/blog/what-ive-learned-from-1000-interviews-gp/): "Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategy" -Lawrence Bossidy, former COO of General Electric. In the span of two years, I've interviewed over 1,000 sales candidates - and hired less than 50. As any sales
- [What Is a Data Management Platform (DMP)?](https://www.salesforce.com/blog/what-is-a-dmp-blog/): What is a DMP? A Data Management Platform has two simple functions to help give your business accurate data. Here's everything you need to know.
- [The Top 5 Most Treasured Winter '20 Features](https://www.salesforce.com/blog/winter-20-new-features/): Here are the most highly-anticipated features in the Winter '20 release.
- [Winter '20 Release: Available Now](https://www.salesforce.com/blog/winter-20-release/): The Winter '20 Release is now available to customers globally. You can now experience the full potential of Manufacturing Cloud and Consumer Goods Cloud.
- [9 Ways to Win Customer Loyalty by Going the Extra Mile](https://www.salesforce.com/blog/win-customer-loyalty-blog/): According to the dictionary, going the extra mile means "to make more effort than is expected of you." In business, this principle can't be just an occasional or an ad-hoc attitude. The relationship of trust that companies strive to create with customers is built one interaction at a time across a
- [How to Create a Winning Business Case in 5 Steps](https://www.salesforce.com/blog/winning-business-case-cpq-billing/): These steps will show you how to create a business case that's fun. Learn to inspire urgency in your company to get started on your project.
- [Workforce Diversity in Hi-tech with Salesforce Talent Alliance](https://www.salesforce.com/blog/workforce-diversity-salesforce-talent-alliance/): A diverse workplace is a more profitable one. To promote workforce diversity in hi-tech, the Salesforce Talent Alliance brings together a network of nearly 280 Salesforce organizational partners from 40 countries to help them gain access to new talent.
- [Preview Winter '21 Release Products and Features](https://www.salesforce.com/blog/winter-21-release-preview/): Dive into new innovations in the Winter '21 release including Customer 360 Audiences, Work.com customer apps, and more!
- [Winter '20 Sandbox Preview](https://www.salesforce.com/blog/winter-20-sandbox-preview/): For the Winter '20 Release, preview instances will be upgraded to Winter '20 on September 6 and September 7, 2019, and non-preview instances will be upgraded to Winter '20 on October 11 and October 12, 2019.
- [How a Working Mom Helps Others Redefine Their Careers](https://www.salesforce.com/blog/working-mom-career-help/): Read about how Supermums founder Heather Black is on a mission to inspire 200 parents from across the globe to change their careers by 2020, and how Salesforce fits into her vision.
- [How to Use AI Agents for Commerce](https://www.salesforce.com/commerce/ai/how-to-use-ai-agents-for-commerce/): Learn how AI agents can make practical, impactful improvements to ecommerce employee workflows and shopper experiences.
- [What Is Agentic Commerce? (2025)](https://www.salesforce.com/commerce/ai/agentic-commerce/): Agentic commerce is the next phase of generative AI for online businesses. Learn more about AI agents in ecommerce.
- [Salesforce for Commerce | Ecommerce Platform](https://www.salesforce.com/commerce/): Reach goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform. Power commerce everywhere with AI.
- [AI Shopping Assistants: A Guide](https://www.salesforce.com/commerce/ai/shopping-assistants/): Learn how AI-powered shopping assistants can elevate the online shopping experience by providing personalized recommendations, facilitating easy browsing, and enhancing customer engagement.
- [What is Salesforce CPQ?](https://www.salesforce.com/sales/cpq/what-is-salesforce-cpq/): Get an overview of Salesforce CPQ (Configure, Price, Quote) and see how the sales tool provides accurate pricing with any product scenario.
- [What Is B2B Ecommerce? A Complete Guide](https://www.salesforce.com/commerce/b2b-ecommerce/guide/): B2B ecommerce is the online sale of goods and services between businesses. Learn how B2B ecommerce can transform your business and grow your revenue.
- [Best B2B Commerce Platform](https://www.salesforce.com/commerce/b2b-ecommerce/): Optimize your business operations and enhance efficiency with B2B ecommerce software. Streamline transactions and accelerate now.
- [What Is Customer Service?](https://www.salesforce.com/service/what-is-customer-service/): Customer service is the support you offer your customers, both before and after they buy and use your products or services.
- [Salesforce Ecommerce Tools](https://www.salesforce.com/commerce/all-ecommerce-products/): See the full catalog of Salesforce Commerce solutions and browse powerful tools for your ecommerce website. Explore ecommerce tools today.
- [Ecommerce AI Tools for Product Recommendations & More](https://www.salesforce.com/commerce/ai/): Save time and give customers more of what they love with ecommerce AI tools. Work smarter and grow faster with trusted AI-powered e-commerce.
- [B2B Ecommerce Website Development: A Guide](https://www.salesforce.com/commerce/b2b-ecommerce-website/): Learn essential strategies and features for successful B2B ecommerce website development to boost digital revenue and satisfy business buyers.
- [B2C Ecommerce: Definition, Types, & Examples.](https://www.salesforce.com/commerce/b2c-ecommerce/guide/): Here's everything you need to know about B2C ecommerce, including benefits, challenges, and different types of B2C models.
- [Ecommerce AI: Top Trends & Strategies for 2025](https://www.salesforce.com/commerce/ai/ecommerce/): While use cases for generative AI in ecommerce are still emerging, here are five examples of how the technology is being applied today.
- [B2C Commerce](https://www.salesforce.com/commerce/b2c-ecommerce/): Grow profit with the most scalable b2c ecommerce platform powered by AI. Learn more about Salesforce's B2C Commerce software.
- [Augmented Reality in Ecommerce](https://www.salesforce.com/commerce/augmented-reality/): Augmented reality is changing the ecommerce customer experience. Get tips on how to connect with customers through immersive shopping experiences.
- [Commerce Cloud Growth and Advanced Pricing](https://www.salesforce.com/commerce/b2b-ecommerce/pricing/): Streamline operations, drive sales productivity, and deliver personalized buying experiences at scale. Discover pricing information for Salesforce B2B Commerce.
- [Commerce Cloud Roadmap Webinar Series](https://www.salesforce.com/commerce/commerce-cloud-roadmap-webinars/): Join our insightful webinars to explore the latest advancements in B2B and B2C commerce, and learn how to stay ahead in the ever-evolving digital marketplace.
- [Salesforce B2C Commerce Pricing](https://www.salesforce.com/commerce/b2c-ecommerce/pricing/): Convert more shoppers with AI-powered digital experiences for mobile, social, web, and store. Find pricing information for Salesforce B2C Commerce.
- [Best Ecommerce Platform](https://www.salesforce.com/commerce/best-ecommerce-platform/): Choosing the best ecommerce platform is crucial for your online store to succeed. Learn what to look for from a B2B platform or a B2C platform.
- [Shopping Cart Abandonment: What It Is and How to Fix It](https://www.salesforce.com/commerce/cart-abandonment/): Learn about why shoppers abandon carts and what ecommerce professionals can do to improve conversions at checkout. Read on for online shopping cart tips.
- [Composable vs. Headless Commerce Explained](https://www.salesforce.com/commerce/composable-vs-headless-commerce/): When comparing composable vs headless commerce, headless decouples the UI and backend, while composable takes a modular approach for more flexibility.
- [What Is Composable Commerce?](https://www.salesforce.com/commerce/composable/guide/): Discover how composable commerce empowers businesses to build unique ecommerce experiences by combining technologies that align with their organizational mission and goals
- [What Is Conversational Commerce?](https://www.salesforce.com/commerce/conversational-commerce/): Conversational commerce - with the help of AI - is changing the digital shopping experience. Learn everything you need to know here.
- [Direct to Consumer (D2C) Guide](https://www.salesforce.com/commerce/direct-to-consumer/guide/): Learn how the business model of Direct to Consumer can build strong relationships with consumers, improve profit margins, and supplement your retail partnerships.
- [Ecommerce Customer Experience: Tips for Success](https://www.salesforce.com/commerce/customer-experience/): Learn how to build an online shopping experience that increases sales and customer loyalty.
- [Loyalty and Customer Acquisition Tools for Ecommerce](https://www.salesforce.com/commerce/customer-acquisition/): Grow engagement and loyalty with customer acquisition tools built directly into your CRM. Discover AI-powered commerce that keeps customers coming back.
- [Composable Commerce Platform](https://www.salesforce.com/commerce/composable/): See ROI faster with a composable commerce platform. Discover flexible and trusted storefronts for headless commerce.
- [Best D2C Ecommerce Software](https://www.salesforce.com/commerce/direct-to-consumer/): Streamline your direct-to-consumer business with our powerful D2C ecommerce software. Increase sales and efficiency with advanced features powered by AI.
- [How to Sell Digital Products Online](https://www.salesforce.com/commerce/digital-products/): Discover how to sell digital products with ease. Learn how to create, price, and market products, plus explore tools to grow your business online.
- [Ecommerce Customer Service: A Complete Guide](https://www.salesforce.com/commerce/customer-service-guide/): Learn how to create an ecommerce customer service strategy that boosts brand loyalty, revenue, and business growth for your online business.
- [Embedded Apps for Ecommerce](https://www.salesforce.com/commerce/ecommerce-apps/): Embed commerce experiences at every touchpoint with ecommerce apps built directly into your CRM. Discover embedded apps for sales, service, and marketing.
- [5 Essential Ecommerce Capabilities](https://www.salesforce.com/commerce/ecommerce-capabilities/): Learn about the 5 critical ecommerce capabilities you need to address in your RFPs to ensure a successful platform selection for your business.
- [What is an Ecommerce Platform?](https://www.salesforce.com/commerce/ecommerce-platform/): Learn what an ecommerce platform is, how it works, and how to choose the right one for your business in this comprehensive guide.
- [The Complete Guide to Ecommerce Merchandising](https://www.salesforce.com/commerce/ecommerce-merchandising/): Get our top strategies for ecommerce merchandising success, and learn how to connect your customers with the right products.
- [Prepare Your Ecommerce Site for Holiday Shopping](https://www.salesforce.com/commerce/ecommerce-holiday-preparation-guide/): Use this month-by-month roadmap to prepare your ecommerce website for peak shopping season.
- [Ecommerce Automation: Definition & Tips](https://www.salesforce.com/commerce/ecommerce-automation/): Learn how to use ecommerce automation to streamline your business and improve customer experience, employee satisfaction, and efficiency.
- [Ecommerce Marketing: 10 Tactics to Know](https://www.salesforce.com/commerce/ecommerce-marketing-guide/): Learn how to create personalized shopping experiences, increase brand awareness, drive traffic, and boost sales with effective ecommerce marketing strategies.
- [What Is an Ecommerce Tech Stack?](https://www.salesforce.com/commerce/ecommerce-tech-stack/): Learn about the most important and impactful software and tools in an ecommerce tech stack to help you run and automate your business.
- [Explore Salesforce Commerce with Hands-On Workshops](https://www.salesforce.com/commerce/hands-on-workshops/): In these sessions, you'll be given the credentials to a Salesforce environment (we call it an 'org') of your own - you'll try out exciting capabilities and even experiment a little. No developer skills required.
- [How To Create a Successful Ecommerce Strategy](https://www.salesforce.com/commerce/ecommerce-strategy/): An ecommerce strategy is your roadmap to success. Learn the elements of a successful strategy and how to grow your online sales channels.
- [10 Ecommerce Statistics to Inform Strategy](https://www.salesforce.com/commerce/ecommerce-statistics/): Discover key ecommerce statistics for 2025, including retail growth trends, consumer behavior insights, and revenue projections shaping the industry.
- [What is a Flash Sale?](https://www.salesforce.com/commerce/flash-sale/): Learn all about flash sales, the limited-time promotions that drive urgency and create value for customers. Read on for tips.
- [Ecommerce Personalization: A Complete Guide](https://www.salesforce.com/commerce/ecommerce-personalization/): See how brands are able to tailor shopping experiences to customers' interests, based on real-time web browsing habits & shopping data.
- [10 Ecommerce Trends to Know in 2025](https://www.salesforce.com/commerce/ecommerce-trends/): Find out which ecommerce trends, such as AI and headless commerce, will be big in 2025. Learn how to prepare for what's next.
- [What Is eCommerce TCO? How to Calculate It Accurately](https://www.salesforce.com/commerce/ecommerce-tco-total-cost-of-ownership/): Ecommerce TCO includes all costs of owning & operating online platforms-covering licensing, infrastructure, maintenance, long-term expenses, and more.
- [Headless Commerce Solutions](https://www.salesforce.com/commerce/headless/): Meet your shoppers and buyers anywhere with our headless commerce solution. Use headless APIs and connected customer data.
- [How to Scale an Ecommerce Business](https://www.salesforce.com/commerce/how-to-scale-an-ecommerce-business/): Learn how to scale an ecommerce business in 8 clear steps, focusing on smart strategies, customer retention, and long-term growth to boost profitability.
- [Ecommerce Tools: Recommendations & Guide](https://www.salesforce.com/commerce/ecommerce-tools/): Ecommerce tools are the software, apps, platforms, and plug-ins that form the backbone of online shopping experiences. Learn more about ecommerce technology.
- [What is Headless Commerce?](https://www.salesforce.com/commerce/headless/guide/): What is headless commerce? It separates the front end from the back end of ecommerce. Here's why that's a business advantage.
- [How to Sell Online: 10 Essential Steps](https://www.salesforce.com/commerce/how-to-sell-online/): Learn how to sell online with these 10 essential steps to build your store, find your niche, market your products, and grow a thriving business.
- [How (and Why) to Migrate from Shopify to Commerce Cloud](https://www.salesforce.com/commerce/how-to-migrate-from-shopify/): If your current platform is holding you back, it might be time to migrate. Explore what Commerce Cloud can offer.
- [How to Start an Ecommerce Business](https://www.salesforce.com/commerce/how-to-start-ecommerce-business/): Have an idea for a new business venture? Read on to learn how to successfully launch an ecommerce business.
- [Commerce Cloud Innovations](https://www.salesforce.com/commerce/innovations/): See what's new on the most complete, AI-powered commerce platform on the planet. Become an AI Enterprise.
- [Ecommerce Logistics & Customer Support](https://www.salesforce.com/commerce/logistics/): Drive efficiency and cut costs with ecommerce logistics and customer support built directly into your CRM. Learn more about Order Support today.
- [Online Payment Solutions for Ecommerce](https://www.salesforce.com/commerce/online-payment-solution/): Grow your business faster with a payments solution built by Salesforce.
- [10 Ecommerce Metrics to Measure Your Success](https://www.salesforce.com/commerce/metrics/): How can you tell if your online store is successful? Here are the right ecommerce metrics to track to understand performance
- [8 Top Online Payment Methods: A Comprehensive Guide](https://www.salesforce.com/commerce/online-payment-solution/online-payment-methods/): Discover the top online payment methods, from credit cards to digital wallets, that power seamless, scalable, and secure checkout experiences.
- [What is Inventory Optimization? Top Techniques & Benefits](https://www.salesforce.com/commerce/inventory-optimization/): Inventory optimization balances stock levels with customer demand to reduce costs, minimize waste, and improve efficiency across the supply chain.
- [Ecommerce Checkout: 10 Best Practices for 2025](https://www.salesforce.com/commerce/online-payment-solution/checkout-guide/): Optimize your ecommerce checkout process for a better user experience. Find best practices that reduce abandoned carts and increase conversion.
- [Outdated Store? Boost Conversions with a Modern POS](https://www.salesforce.com/commerce/increase-conversion-with-pos/): See how Retail Cloud POS can help your business boost in-store conversion, smooth operations, and enhance shopping experiences.
- [Digital Storefronts: Online Store Software](https://www.salesforce.com/commerce/online-store-platform/): Find online store software that lets you implement your way with templates, composable storefronts, headless APIs - or a combination of all three.
- [Mobile Payments: A Guide (2025)](https://www.salesforce.com/commerce/online-payment-solution/mobile-payments/): mobile-payments
- [What Is One-Click Checkout? A Guide](https://www.salesforce.com/commerce/online-payment-solution/one-click-checkout-guide/): One-click checkout is a payment feature that lets shoppers purchase a product in a single click on an ecommerce website or app. Learn more about how it can help your business.
- [What Are Payment Gateways? A Complete Guide](https://www.salesforce.com/commerce/online-payment-solution/payment-gateways/): Learn all about ecommerce payment gateways, their different types, and how to choose the best one for your business.
- [What is Shopping Cart Software](https://www.salesforce.com/commerce/online-store-platform/shopping-cart-software/): Understand how the best shopping cart software enables customers to select products, input payment details, and finalize purchases, simplifying the entire e-commerce process.
- [How to Build an Ecommerce Website](https://www.salesforce.com/commerce/online-store-platform/ecommerce-website/): What is an ecommerce website? Get practical tips to build your ecommerce site - with checklists, FAQ, and more.
- [What is order management?](https://www.salesforce.com/commerce/order-management/guide/): What is order management? It's the brains behind the ordering and fulfillment process - and it's crucial to building customer loyalty.
- [Order Fulfillment Solutions for Ecommerce](https://www.salesforce.com/commerce/order-management/fulfillment-software/): Cut costs and deliver efficiently with order fulfillment software built into your CRM. Harness trusted fulfillment automation solution to drive growth.
- [What Is Inventory Management?](https://www.salesforce.com/commerce/order-management/inventory-management-guide/): Inventory management helps you track inventory and get products to customers. Avoid empty shelves and unhappy shoppers with these techniques.
- [How to Accept Online Payments: A Complete Guide](https://www.salesforce.com/commerce/online-payment-solution/how-to-accept-online-payments/): Discover how to accept online payments by choosing the right processor, integrating payment options, and ensuring secure transactions for your business.
- [How to Start an Ecommerce Store (2025)](https://www.salesforce.com/commerce/online-store-platform/ecommerce-store/): Discover how to sell digital products with ease. Learn how to create, price, and market products, plus explore tools to grow your business online.
- [What is fulfillment](https://www.salesforce.com/commerce/order-management/fulfillment-software/what-is-fulfillment/): Fulfillment is the process of receiving, managing, packing, and shipping orders to meet customer needs and provide a seamless eCommerce experience.
- [What is Order Fulfillment](https://www.salesforce.com/commerce/order-management/order-fulfillment-guide/): Discover how order management systems (OMS) streamline the entire order lifecycle, from entry to fulfillment.
- [What is an Order Management System?](https://www.salesforce.com/commerce/order-management/system/): An order management system (OMS) helps manage ecommerce orders more efficiently. Here's how an order management system works and why you need one for your business.
- [Storefront Templates for Ecommerce Websites](https://www.salesforce.com/commerce/online-store-platform/storefront-template/): Launch your ecommerce website fast with clicks-based tools and storefront templates for B2C, B2B, and D2C. Explore storefront template solutions.
- [What is Order Management Software?](https://www.salesforce.com/commerce/order-management/software-guide/): Order management software helps businesses manage the entire order fulfillment process, from the moment an order is placed to when it's delivered. Learn more about order management software.
- [Ecommerce Order Management System](https://www.salesforce.com/commerce/order-management/): Drive efficiencies with order support, distributed Order Management , inventory visibility, and more. Explore ecommerce Order Management software.
- [Salesforce Order Management Pricing](https://www.salesforce.com/commerce/order-management/pricing/): Deliver flexible, omnichannel order management anywhere in the world. Learn more about pricing for Salesforce Order Management editions.
- [Product Bundles: Strategies and Examples](https://www.salesforce.com/commerce/product-bundling/): Learn about product bundling with our comprehensive guide. Find out what product bundles are, discover their benefits, and more.
- [Salesforce Commerce Cloud Pricing and Editions](https://www.salesforce.com/commerce/pricing/): Choose the right ecommerce software solutions for your business. Get Salesforce Commerce Cloud pricing information and explore editions.
- [Ecommerce Replatforming: Your Guide for a Successful Migration](https://www.salesforce.com/commerce/replatforming-guide/): Considering an ecommerce migration? This guide will give you clear, practical advice to help you decide when (and how) to replatform.
- [What is Ecommerce Analytics?](https://www.salesforce.com/commerce/reporting-tools/ecommerce-analytics/): Discover what eCommerce analytics is and how it helps businesses track online sales, customer behavior, and marketing effectiveness to drive growth.
- [Is Your Commerce Platform Really Unified? Take the Quiz](https://www.salesforce.com/commerce/unified-commerce/assessment/): Take this quick assessment to gauge how well your commerce platform unifies digital and in-store shopping experiences.
- [Ecommerce Reporting Tools](https://www.salesforce.com/commerce/reporting-tools/): Take action based on data and customer behavior insights with ecommerce reporting tools. Analyze, track, and improve site health with tools powered by the #1 CRM.
- [Self-Guided Demos](https://www.salesforce.com/commerce/self-guided-demos/): Explore commerce sites in self-guided demos and see how you can keep your customers coming back.
- [What is Cyber Monday?](https://www.salesforce.com/commerce/what-is-cyber-monday/): What is Cyber Monday? It's the Monday after Thanksgiving when retailers offer massive discounts, making it one of the year's biggest ecommerce days.
- [What Is a Retail Product Recommendation Engine?](https://www.salesforce.com/commerce/product-recommendation-engine/): Read about retail product recommendation engines and understand why your business needs one to enhance customer experience and boost sales.
- [What is Unified Commerce? Definition + Tips](https://www.salesforce.com/commerce/unified-commerce/): Learn how unified commerce can help you create a seamless shopping experience for your customers and improve your business operations.
- [Digital Commerce: Trends & Tips](https://www.salesforce.com/commerce/what-is-digital-commerce/): Learn everything you need to know about how digital commerce works and how to do it right. Read the guide to digital ecommerce now.
- [What is ecommerce?](https://www.salesforce.com/commerce/what-is-ecommerce/): What is ecommerce? It's the online activities that bring goods and services to your door. And it's completely changed how we buy and sell.
- [What Is Social Commerce? Tips and Trends](https://www.salesforce.com/commerce/social/): Read how social commerce will help you engage customers, boost sales, and improve service. With the top platforms, tips and trends
- [What is Ecommerce Software?](https://www.salesforce.com/commerce/what-is-ecommerce-software/): Discover what eCommerce software is and how it enables businesses to create online stores, manage sales, process payments, and enhance customer experiences.
- [State of Commerce: Third Edition](https://www.salesforce.com/commerce/state-of-commerce/): Insights from 2,700 Commerce Leaders and 1.5 Billion Consumers and Business Buyers.
- [What Is Merchandising?](https://www.salesforce.com/commerce/what-is-merchandising/): Merchandising is the strategic process of showcasing, pricing, and promoting products to boost sales and create engaging customer experiences. Learn more in this guide.
- [How B2B Sales Teams Win with Digital Commerce](https://www.salesforce.com/commerce/what-is-digital-commerce/b2b-sales/): Exceed buyer expectations, increase revenue, and boost productivity.
- [What is Omnichannel?](https://www.salesforce.com/commerce/what-is-omnichannel/): Learn about omnichannel and how these commerce strategies can create seamless customer experiences and integrated retail solutions.
- [Best Telecom Software & CRM](https://www.salesforce.com/communications/): Discover Salesforce for Communications, the #1 AI Telecom CRM. Boost efficiency across sales, service, marketing, and order delivery to attract and retain telecom subscribers.
- [Agentforce for Communications](https://www.salesforce.com/communications/artificial-intelligence/): Communications AI equips businesses with trusted AI solutions that grow revenue and reduce churn.
- [What is 5G Monetization?](https://www.salesforce.com/communications/5g-monetization/): After spending billions in infrastructure, here what CSPs need to do for full 5G monetization and a return on their network investment.
- [AI Agents in Telecom: Benefits & Use Cases](https://www.salesforce.com/communications/artificial-intelligence/ai-agents-in-telecom/): Discover how AI agents in telecom are automating network management, enhancing customer service, and predicting maintenance for improved operations.
- [What Are Omnichannel Experiences?](https://www.salesforce.com/commerce/what-is-omnichannel/experiences/): Take these steps to improve your chances of achieving a true omni-channel customer experience and, as a result, you'll have happier customers who are glad to give you business.
- [AI in Telecom: Benefits, Use Cases, & Challenges](https://www.salesforce.com/communications/artificial-intelligence/guide/): Discover how AI in telecom is enhancing the customer experience and streamlining business operations in the telecommunications industry.
- [Agentic AI in Telecommunications: Benefits & Use Cases](https://www.salesforce.com/communications/artificial-intelligence/agentic-ai-in-telecom/): Agentic AI in telecommunications powers predictive maintenance and smart support. Discover agentic AI telecom benefits and real-world use cases.
- [How AI and data are changing the game for telecom customer experience](https://www.salesforce.com/communications/artificial-intelligence/guide/telecom-generative-ai/): How communications service providers can utilize their comprehensive data sets to power personalization in everything from product recommendations to customer service.
- [The key to personalizing your telco? AI-powered customer service](https://www.salesforce.com/communications/artificial-intelligence/guide/telco-service-automation/): Here's how AI and automation can deliver personalized experiences and revolutionize customer service.
- [What Is a Business Support System?](https://www.salesforce.com/communications/customer-service-software/bss-telecom/): A business support system manages customer-facing operations while ensuring proper data management and service billing in telecom.
- [Telecom Customer Service Software](https://www.salesforce.com/communications/customer-service-software/): Deliver personalized experiences with Salesforce. Unify data, boost loyalty, and enhance service with AI.
- [Light Up Fiber Subscriber Experiences with Fiber CRM](https://www.salesforce.com/communications/fiber-bss/): Grow and manage your subscriber base with Salesforce for Communications
- [Communications Cloud](https://www.salesforce.com/communications/cloud/): Run your communications business smarter, faster, and more efficiently with Communications Cloud, the #1 AI CRM for communications built on the Salesforce Platform.
- [The Future of Telecom: Emerging Trends (2024)](https://www.salesforce.com/communications/future-of-telecom/): What is the future of telecom? How can communication service providers survive and thrive?
- [What Is Communications CRM in Telecom?](https://www.salesforce.com/communications/crm/): In telecom, communications CRM helps you discover and sign up the best customers through positive relationship management.
- [Communications Cloud in 60 Seconds](https://www.salesforce.com/communications/resources/communications-cloud-help-service-providers/): See the variety of ways Communications Cloud can help service providers, all in a minute or less.
- [Telecom Order Management & Orchestration System](https://www.salesforce.com/communications/order-management-system/): Simplify telecom order management with Communications Cloud. Automate the quote-to-activation process, minimize order fallout, and reduce process complexity.
- [Telecom Marketing Platform for Customer Journey](https://www.salesforce.com/communications/marketing-software/): Salesforce for Communications enables you to stitch together all of the "moments of truth" in your customer's experience. Armed with this unified profile, your employees are in the best position to provide a proactive, and personalized experience to customers at any stage.
- [New Salesforce Research Reveals Changes in Communication Industry](https://www.salesforce.com/communications/resources/new-salesforce-research-reveals-changes-in-communication-industry/): How providers can fend off emerging competitors, monetize investments, and streamline service.
- [Salesforce Communications Cloud pricing](https://www.salesforce.com/communications/pricing/): Pricing, edition and add-on options for Communications Cloud.
- [How Telstra Helped a Country Stay Connected in 2020](https://www.salesforce.com/communications/resources/telstra-helped-country-stay-connected/): Hear how Telstra turned the challenges of 2020 into a catalyst for positive change.
- [What Is Network-as-a-Service (NaaS) and How Does It Work?](https://www.salesforce.com/communications/resources/network-as-a-service/): Learn the basics of Network-as-a-Service (NaaS) and find out how it can unlock new revenue streams.
- [How to Gain the Edge in the Fiber Broadband Boom](https://www.salesforce.com/communications/resources/reimagine-fiber-broadband/): How to cost-effectively acquire fiber subscribers and grow efficiently.
- [Trends in the Communications Industry](https://www.salesforce.com/communications/resources/trends-in-the-communications-industry/): Streamlined experiences, network monetization and better service has never been more important.
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/communications/resources/the-intelligence-playbook-for-communications-service-providers/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [Telecommunications Sales Software | Telecom CRM](https://www.salesforce.com/communications/sales-software/): Your B2B sales people need speed. And you need results. With this solution, you'll leverage the world's #1 AI CRM for Communications to prioritize the right deals and close them faster - from anywhere - on a modular, digital BSS.
- [Turn Your Fiber Prospects into Loyal Customers with Actionable Data](https://www.salesforce.com/communications/resources/turn-your-fiber-prospects-into-loyal-customers-with-actionable-data/): Get the most out of your fiber investment with data-driven automation.
- [Accessible Events: How to Make Events Accessible](https://www.salesforce.com/company/accessibility/accessible-events/): accessible-events
- [Improve wholesale with Salesforce for Communications.](https://www.salesforce.com/communications/wholesale-software/): How does Salesforce for Communications improve margins and efficiency in Service Provider wholesale?
- [How automation saves communications service providers time and money](https://www.salesforce.com/communications/resources/how-automation-saves-communications-service-providers-time-and-money/): Modernizing back-office systems and processes drives cost savings and productivity.
- [Wholesale Telecommunications Strategies](https://www.salesforce.com/communications/wholesale-telecom-strategies/): Transform your wholesale telecommunications strategy to meet changing customer expectations.
- [Better business practices = happier customers: 5 tips from T-Mobile.](https://www.salesforce.com/communications/t-mobile-streamlines-sales-service/): Customers expect a quality experience from financial services providers. Are you providing one?
- [From 4 days to 4 minutes-how Vonage uses automation to respond faster](https://www.salesforce.com/communications/vonage-telecommunications-automation/): See how one telecommunications company achieved massive scale - by simply working smarter.
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- [Global Accessibility Hubs](https://www.salesforce.com/company/burlington-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Life at Salesforce | Purpose-Driven Culture, Powered by People](https://www.salesforce.com/company/careers/culture/): At Salesforce, we lead with purpose, fuel innovation, and empower people to do their best work.
- [Accessibility for Bogota](https://www.salesforce.com/company/bogota-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Careers | Build the Future of AI with Us](https://www.salesforce.com/company/careers/): Discover career opportunities at Salesforce, the world's #1 AI CRM. We're driving innovation in AI, creating meaningful impact, and hiring purpose-driven talent around the world.
- [Accessibility for Berlin](https://www.salesforce.com/company/berlin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/cambridge-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Buenos Aires](https://www.salesforce.com/company/buenos-aires-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [How We Hire at Salesforce | Interviewing at Salesforce](https://www.salesforce.com/company/careers/culture/how-we-hire/): Get insight into our technical hiring process. Learn what to expect, how to prepare, and how we support you at every stage.
- [Careers in EMEA | Join Salesforce Across Europe, Middle East & Africa](https://www.salesforce.com/company/careers/locations/emea/): We're hiring across EMEA! Join Salesforce in Dublin, London, Tel Aviv, and beyond.
- [Careers in APAC | Join Salesforce Across Asia-Pacific](https://www.salesforce.com/company/careers/locations/apac/): We're growing across APAC! Join Salesforce and help shape the future of AI.
- [Careers in the Germany | Join Salesforce Germany](https://www.salesforce.com/company/careers/locations/emea/germany/): Explore career opportunities at Salesforce Germany. Join a team shaping the future of AI.
- [Careers in France | Join Salesforce France](https://www.salesforce.com/company/careers/locations/emea/france/): Explore career opportunities at Salesforce France. Join a team shaping the future of AI.
- [Salesforce Alumni | Once a Trailblazer, Always a Trailblazer](https://www.salesforce.com/company/careers/culture/alumni/): Once a Trailblazer, always one. Stay close to Salesforce as an alumni.
- [Careers in the Sweden | Join Salesforce Sweden](https://www.salesforce.com/company/careers/locations/emea/sweden/): Explore career opportunities at Salesforce Sweden. Join a team shaping the future of AI.
- [Careers in Italy | Join Salesforce in Italy](https://www.salesforce.com/company/careers/locations/emea/italy/): Explore career opportunities at Salesforce in Italy. Join a team shaping the future of AI.
- [Careers in Portugal | Join Salesforce in Portugal](https://www.salesforce.com/company/careers/locations/emea/portugal/): Explore career opportunities at Salesforce in Portugal. Join a team shaping the future of AI.
- [Careers in the Israel | Join Salesforce Israel](https://www.salesforce.com/company/careers/locations/emea/israel/): Explore career opportunities at Salesforce Israel. Join a team shaping the future of AI.
- [Careers in Spain | Join Salesforce in Spain](https://www.salesforce.com/company/careers/locations/emea/spain/): Explore career opportunities at Salesforce in Spain. Join a team shaping the future of AI.
- [Careers in the UK | Join Salesforce UK](https://www.salesforce.com/company/careers/locations/emea/uk/): Explore career opportunities at Salesforce in UK. Join the teams shaping the future of AI.
- [Careers in the Netherlands | Join Salesforce Netherlands](https://www.salesforce.com/company/careers/locations/emea/netherlands/): Explore career opportunities at Salesforce Netherlands. Join a team shaping the future of AI.
- [Relocate to Dublin | Grow Your Career at Salesforce Ireland](https://www.salesforce.com/company/careers/locations/emea/relocate-to-dublin/): Thinking of relocating? Discover life at Salesforce Dublin - where global careers, community, and culture come together.
- [Careers in Ireland | Join Salesforce in Dublin](https://www.salesforce.com/company/careers/locations/emea/ireland/): Explore career opportunities at Salesforce in Ireland. Join a team shaping the future of AI.
- [Careers in India | Join Salesforce in India](https://www.salesforce.com/company/careers/locations/india/): Explore career opportunities at Salesforce in India. Join a team shaping the future of AI.
- [Careers in Korea | Join Salesforce Korea](https://www.salesforce.com/company/careers/locations/japac/korea/): Explore career opportunities at Salesforce Korea. Join the teams shaping the future of AI.
- [Careers in Australia | Join Salesforce Australia](https://www.salesforce.com/company/careers/locations/japac/australia/): Explore career opportunities at Salesforce Australia. Join a team shaping the future of AI.
- [Careers in JAPAC | Join Salesforce Across Asia-Pacific and Japan](https://www.salesforce.com/company/careers/locations/japac/): We're growing across JAPAC! Join Salesforce and help shape the future of AI.
- [Careers in Japan | Join Salesforce Japan](https://www.salesforce.com/company/careers/locations/japac/japan/): Explore career opportunities at Salesforce Japan. Join the teams shaping the future of AI.
- [Careers in New Zealand | Join Salesforce New Zealand](https://www.salesforce.com/company/careers/locations/japac/new-zealand/): Explore career opportunities at Salesforce in New Zealand. Join the teams shaping the future of AI.
- [Careers in Latin America | Join Salesforce Across LATAM](https://www.salesforce.com/company/careers/locations/latam/): We're hiring across Latin America! Join Salesforce in Brazil, Argentina, Mexico, and beyond to build a purpose-driven career.
- [Careers in Argentina | Join Salesforce in Argentina](https://www.salesforce.com/company/careers/locations/latam/argentina/): Explore career opportunities at Salesforce in Argentina. Join a team shaping the future of AI.
- [Careers in Chile | Join Salesforce in Chile](https://www.salesforce.com/company/careers/locations/latam/chile/): Explore career opportunities at Salesforce in Chile. Join a team shaping the future of AI.
- [Careers in Brazil | Join Salesforce in Brazil](https://www.salesforce.com/company/careers/locations/latam/brazil/): Explore career opportunities at Salesforce in Brazil. Join a team shaping the future of AI.
- [Careers in Canada | Join Salesforce in Toronto & Beyond](https://www.salesforce.com/company/careers/locations/north-america/canada/): Discover career opportunities with Salesforce in Canada. Apply today!
- [Careers in Mexico | Join Salesforce in Mexico](https://www.salesforce.com/company/careers/locations/latam/mexico/): Explore career opportunities at Salesforce in Mexico. Join a team shaping the future of AI.
- [Careers in the United States | Join Salesforce Across the U.S.](https://www.salesforce.com/company/careers/locations/north-america/united-states/): Salesforce is hiring purpose-driven talent across the United States.
- [Salesforce Career Development Programs](https://www.salesforce.com/company/careers/talent-programs/): Our career development programs are designed to support employees at every stage of their journey-from early careers to re-entering the workforce.
- [Join Salesforce in North America | U.S. & Canada](https://www.salesforce.com/company/careers/locations/north-america/): We're growing across North America! Join Salesforce to help shape the future AI.
- [Careers in Singapore | Join Salesforce Singapore](https://www.salesforce.com/company/careers/locations/southeast-asia/singapore/): Explore career opportunities at Salesforce Singapore. Join the teams shaping the future of AI.
- [Careers in Thailand | Join Salesforce Thailand](https://www.salesforce.com/company/careers/locations/southeast-asia/thailand/): Explore career opportunities at Salesforce Thailand. Join the teams shaping the future of AI.
- [Careers in ASEAN | Join Salesforce Across Southeast Asia](https://www.salesforce.com/company/careers/locations/southeast-asia/): We're growing across ASEAN! Join Salesforce and help shape the future of AI.
- [Corporate Roles at Salesforce | Drive Strategy, Scale, and Impact](https://www.salesforce.com/company/careers/teams/corp/): Join our corporate teams, from marketing to finance, and help shape the future of AI at Salesforce.
- [Return to Work Program | Relaunch Your Career at Salesforce](https://www.salesforce.com/company/careers/talent-programs/india-return-work/): Salesforce's Return to Work program helps women professionals re-enter the workforce with confidence.
- [Careers in AI Research](https://www.salesforce.com/company/careers/teams/ai-research/): Salesforce AI Research is a world-class team of researchers, engineers, and product leaders advancing trusted and responsible AI for enterprise CRM.
- [Future Pathways](https://www.salesforce.com/company/careers/talent-programs/future-pathways/): The goal of our Future Pathways programs is to create opportunities for employment at Salesforce.
- [Customer Success Careers at Salesforce | Guide What's Next in AI](https://www.salesforce.com/company/careers/teams/customer-success/): Join Salesforce's Customer Success team to help our customers achieve lasting impact.
- [Recruiting Military Fellows](https://www.salesforce.com/company/careers/talent-programs/military/): The Salesforce Military Fellows program provides 12-weeks of hands-on work experience for active transitioning service members to explore career paths.
- [Sales Careers at Salesforce | Lead the Agent-Powered Future](https://www.salesforce.com/company/careers/teams/sales/): Join the high-performing Sales team at Salesforce. Drive growth, build trusted relationships, and sell agent-powered solutions that are transforming industries.
- [Welcome to Futureforce.](https://www.salesforce.com/company/careers/university/): Futureforce is Salesforce's university hiring program, dedicated to building the next generation of talent at Salesforce.
- [Tech & Product Careers at Salesforce | Build What's Next in AI](https://www.salesforce.com/company/careers/teams/tech-and-product/): Join the engineers, designers, and product minds fueling Salesforce's innovative products.
- [Salesforce Customer Service - Phone Numbers & Live Chat](https://www.salesforce.com/company/contact-us-ai-readiness-assessment/): Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent.
- [Graduate MBA Jobs and Internships](https://www.salesforce.com/company/careers/university/advanced-degrees/): Our Futureforce advanced degree programs are designed to immerse you in meaningful work from day one.
- [Salesforce New Graduate Jobs](https://www.salesforce.com/company/careers/university/new-grads/): As a new grad at Salesforce, you're not just starting a job-you're launching a career with endless possibilities.
- [Salesforce Internships](https://www.salesforce.com/company/careers/university/internships/): At Salesforce, your Futureforce university internship is bound to leave you inspired and ready to take on the next challenge.
- [Associate Product Manager Program](https://www.salesforce.com/company/careers/university/associate-program-manager/): Our prestigious APM program offers hands-on experience, empowering you to be a driving force in the tech world.
- [Commitment to Education - Grantee Spotlights](https://www.salesforce.com/company/commitment-to-education/grantee-spotlights/): Read the inspiring stories of students and educators around the world who have been supported by Salesforce programs.
- [Accessibility for Casablanca](https://www.salesforce.com/company/casablanca-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/chicago-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Customer Service - Phone Numbers & Live Chat](https://www.salesforce.com/company/contact-us/): Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent.
- [David B. Kirk Bio](https://www.salesforce.com/company/david-b-kirk-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Commitment to Education](https://www.salesforce.com/company/commitment-to-education/): We work with schools, higher education institutions, nonprofits, and industry leaders from across the globe.
- [Accessibility for Copenhagen](https://www.salesforce.com/company/copenhagen-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Craig Conway Bio](https://www.salesforce.com/company/craig-conway-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [David Schmaier Bio](https://www.salesforce.com/company/david-schmaier-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Send Us Feedback](https://www.salesforce.com/company/feedback/): This is the place to leave feedback for Salesforce. Send us your question, product inquiry, website issue, or anything else you would like to let us know. Good or bad, we love to hear it all.
- [Global Accessibility Hubs](https://www.salesforce.com/company/dallas-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Dubai](https://www.salesforce.com/company/dubai-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Equality Groups](https://www.salesforce.com/company/equality-groups/): We strive to support every employee leading change within our business, industry, and society.
- [Global Accessibility Hubs](https://www.salesforce.com/company/dublin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethical and Humane Use at Salesforce](https://www.salesforce.com/company/ethical-and-humane-use/): At Salesforce, we believe that the ethical and inclusive design, development, and use of technology are integral to preventing harm and unlocking human potential for all.
- [Accessibility for Dusseldorf](https://www.salesforce.com/company/dusseldorf-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Equality at Salesforce](https://www.salesforce.com/company/equality/): We're working with employees, partners, Trailblazers, and customers to move closer to equality for all.
- [Ethical Use Policy](https://www.salesforce.com/company/ethical-use-policy/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Resources for building trustworthy and responsible AI.](https://www.salesforce.com/company/ethical-and-humane-use/explore-trusted-ai-resources/): Essential resources for building trustworthy and responsible AI.
- [Accessibility for Denver](https://www.salesforce.com/company/denver-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Fukuoka](https://www.salesforce.com/company/fukuoka-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethics by Design](https://www.salesforce.com/company/intentional-innovation/ethics-by-design/): Technology has the power to transform our world for the better. As builders and creators, we have the opportunity - and obligation - to choose how we harness this power to create the world we all want to live in.
- [Accessibility for Helsinki](https://www.salesforce.com/company/helsinki-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hillsboro-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Frankfurt](https://www.salesforce.com/company/frankfurt-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Ethics by Design - Salesforce.com](https://www.salesforce.com/company/ethics-by-design/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Human Rights Policy](https://www.salesforce.com/company/human-rights/): Salesforce believes that business can be the greatest platform for change. This includes a commitment to respecting and promoting all human rights.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hyderabad-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Herndon](https://www.salesforce.com/company/herndon-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Hiroshima](https://www.salesforce.com/company/hiroshima-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Stakeholder Impact - Reports and Policies](https://www.salesforce.com/company/impact/reports-policies/): Learn more about Salesforce Stakeholder impact reports and policies.
- [Corey duBrowa](https://www.salesforce.com/company/leadership/bios/bio-dubrowa/):
- [Peter Löscher](https://www.salesforce.com/company/leadership/bios/bio-loscher/):
- [Global Accessibility Hubs](https://www.salesforce.com/company/indianapolis-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/hqsalesforcetower-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Maria Martinez](https://www.salesforce.com/company/leadership/bios/bio-martinez/):
- [Impact](https://www.salesforce.com/company/impact/): We believe that business is the world's greatest platform for change.
- [Accessibility for Jena](https://www.salesforce.com/company/jena-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Véronique Weill](https://www.salesforce.com/company/leadership/bios/bio-weill/):
- [Accessibility for Johannesburg](https://www.salesforce.com/company/johannesburg-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Tony Owens](https://www.salesforce.com/company/leadership/bios/bio-owens/):
- [Leadership](https://www.salesforce.com/company/leadership/): Salesforce is made up of the world's most talented and dedicated leaders. Meet our executive team and board of directors.
- [Kendall Collins Bio](https://www.salesforce.com/company/kendall-collins-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [John V. Roos Bio](https://www.salesforce.com/company/john-roos-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Laura Alber Bio](https://www.salesforce.com/company/laura-alber-bio/): Board of Directors - Laura Alber, President & CEO, Williams-Sonoma, Inc.
- [Salesforce Email Abuse Policy](https://www.salesforce.com/company/legal/abuse/): Salesforce Email Abuse Policy
- [Vulnerability Reporting Policy](https://www.salesforce.com/company/legal/disclosure/): Vulnerability Reporting Policy
- [ClickSoftware® Cloud Service Privacy Policy](https://www.salesforce.com/company/legal/clicksoftware-cloud-service-privacy-policy/): ClickSoftware® Cloud Service Privacy Policy
- [Product Accessibility Status](https://www.salesforce.com/company/legal/508_accessibility/): Check on the status of the accessibility of Salesforce's products.
- [Mulesoft Subscriptions](https://www.salesforce.com/company/legal/mulesoft-subscription-plan/): This page contains the Mulesoft Subscriptions agreement.
- [ClickSoftware](https://www.salesforce.com/company/legal/clicksoftware/): ClickSoftware
- [Insights Credits FAQ](https://www.salesforce.com/company/legal/insights-credits-faq/): FAQs around the process for purchasing and using Insights using Insights Credits.
- [Diffeo Terms of Service](https://www.salesforce.com/company/legal/diffeo-terms/): Terms of Service for Diffeo
- [Salesforce Events Code of Conduct](https://www.salesforce.com/company/legal/event-code-of-conduct/): Salesforce Events Code of Conduct
- [Insights Credits FAQ](https://www.salesforce.com/company/legal/insights/): Salesforce Marketing Cloud Insights help you understand the social posts that matter most by enhancing those conversations with meaningful insights
- [Diffeo Privacy Policy](https://www.salesforce.com/company/legal/diffeo-privacy-policy/): This privacy policy ("Policy") is designed to inform users about how Diffeo, Inc. ("Diffeo," "we" or "us") gathers and uses personal information collected by us in connection with the Service
- [Accessibility for Lausanne](https://www.salesforce.com/company/lausanne-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Terms of Service](https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/): The terms of service include the binding agreement between Salesforce and its customers.
- [Salesforce Support SMS Program Privacy Statement](https://www.salesforce.com/company/legal/sms-privacy-statement/): This Statement applies to Personal Data we collect and process when you opt in to receive SMS during a support interaction with Salesforce Support
- [Terms and conditions for the Trailmoji app.](https://www.salesforce.com/company/legal/trailmoji-terms-and-conditions/): Terms and conditions for the Trailmoji app.
- [Vlocity Legal Documents](https://www.salesforce.com/company/legal/vlocity/): This page includes links to the documents that make up the terms and conditions for Vlocity.
- [Salesforce Program Agreement - Denmark](https://www.salesforce.com/company/legal/program-agreement-denmark/): Browse Salesforce's locations across the globe and see how we're changing AI and CRM in your country.
- [Salesforce Program Agreement - Norway](https://www.salesforce.com/company/legal/program-agreement-norway/): Salesforce has a worldwide presence, including Norway. Browse our locations across the globe and see how we re changing AI and CRM in your country.
- [Terms and Conditions for Professional Services](https://www.salesforce.com/company/legal/supplemental-terms-conditions-marketing-cloud-professional-services/): These Terms and Conditions govern the provision of the Professional Services. The Professional Services are purchased separately from any other Services provided by Salesforce.com, inc. ("SFDC") or its affiliates. Travel and related expenses are not included and will be invoiced separately. Unused Professional Service hours and fees do not rollover to subsequent Subscription Terms.
- [Global Offices](https://www.salesforce.com/company/locations/): Salesforce has a worldwide presence. Browse our locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Mannheim](https://www.salesforce.com/company/mannheim-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Lisbon](https://www.salesforce.com/company/lisbon-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Program Terms for Learning and Credential Programs](https://www.salesforce.com/company/legal/program-terms-for-learning-and-credential-programs/): These are terms for Salesforce's learning and credential programs
- [Accessibility for London](https://www.salesforce.com/company/london-bluefin-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Finland](https://www.salesforce.com/company/legal/program-agreement-finland/): This Program Agreement (the "Program Agreement") governs any use of (including any access to): (each, together with any Salesforce services, information, data
- [Maynard Webb Bio](https://www.salesforce.com/company/maynard-webb-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Marc Benioff Bio](https://www.salesforce.com/company/marc-benioff-bio/): Salesforce Leadership - Marc Benioff, Chair, CEO & Co-Founder
- [Mason Morfit BIo](https://www.salesforce.com/company/mason-morfit-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Mexico City](https://www.salesforce.com/company/mexico-city-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Miguel Milano Bio](https://www.salesforce.com/company/miguel-milano-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Mclean](https://www.salesforce.com/company/mclean-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Nathalie Scardino Bio](https://www.salesforce.com/company/nathalie-scardino-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Nagoya](https://www.salesforce.com/company/nagoya-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Nazareth](https://www.salesforce.com/company/nazareth-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/munich-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Neelie Kroes Bio](https://www.salesforce.com/company/neelie-kroes-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Tower Atlanta](https://www.salesforce.com/company/ohana-floors-atlanta/): Host your event on the top floor of Salesforce Tower located in the heart of Buckhead.
- [Accessibility for Milan](https://www.salesforce.com/company/milan-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Tower Chicago](https://www.salesforce.com/company/ohana-floors-chicago/): Host your event in a premier building on Chicago's Riverwalk.
- [Salesforce Tower London](https://www.salesforce.com/company/ohana-floors-london/): Host your event in one of the premier buildings in the heart of London.
- [Salesforce Tower Dublin](https://www.salesforce.com/company/ohana-floors-dublin/): Host your event in one of the premier buildings in the heart of Dublin.
- [Salesforce Tower Indianapolis](https://www.salesforce.com/company/ohana-floors-indianapolis/): Host your event in the tallest building in Indiana.
- [Salesforce Tower San Francisco](https://www.salesforce.com/company/ohana-floors-san-francisco/): Host your event on the highest floor west of the Mississippi.
- [Salesforce Tower Sydney](https://www.salesforce.com/company/ohana-floors-sydney/): Host your event on the top floor of Salesforce Tower located in Sydney.
- [Salesforce Tower New York](https://www.salesforce.com/company/ohana-floors-new-york/): Host your event in one of the premier buildings in the heart of Manhattan.
- [Salesforce Tower Tokyo](https://www.salesforce.com/company/ohana-floors-tokyo/): Host your event in one of the premier buildings in the heart of Tokyo.
- [Salesforce develops the technology, the partnerships, and the communities that help companies connect with customers.](https://www.salesforce.com/company/our-story/): Salesforce develops the technology, the partnerships, and the communities that help companies connect with customers.
- [Oscar Munoz Bio](https://www.salesforce.com/company/oscar-munoz-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Osaka](https://www.salesforce.com/company/osaka-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Companies and Brands](https://www.salesforce.com/company/our-brands/): See our full list of Salesforce brands and find out how these companies inspire innovation to provide customer solutions.
- [Our values guide every decision](https://www.salesforce.com/company/our-values/): We have focused on doing well in business while also doing good in our communities
- [Salesforce 'Ohana Floors](https://www.salesforce.com/company/ohana-floors/): We proudly offer event spaces at the top of our global named towers to nonprofits and foundations aligned with our culture of giving back.
- [Accessibility for Oslo](https://www.salesforce.com/company/oslo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Palo Alto](https://www.salesforce.com/company/palo-alto-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/paris-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Philanthropy - Partner Stories](https://www.salesforce.com/company/philanthropy-partner-stories/): We partner with organizations provide them with the resources they need to create lasting change within their communities.
- [Philanthropy](https://www.salesforce.com/company/philanthropy/): We partner with organizations provide them with the resources they need to create lasting change within their communities.
- [Parker Harris Bio](https://www.salesforce.com/company/parker-harris-bio/): Salesforce Leadership - Parker Harris, Chief Technology Officer & Co-Founder
- [Employee Volunteering and Giving](https://www.salesforce.com/company/philanthropy/employee-volunteering-giving/): Giving back is core to our culture at Salesforce. Through our employee volunteering & giving and strategic programs, we bring community and opportunity together.
- [Accessibility for Pilar](https://www.salesforce.com/company/pilar-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Our founders created the 1% Pledge.](https://www.salesforce.com/company/pledge/): Our founders created the 1-1-1 model, which commits 1% of our equity, technology, and our employees' time.
- [Global Private Equity & Venture Capital Practice](https://www.salesforce.com/company/private-equity-venture-capital/): Helping you accelerate value creation within your portfolio through the power of AI CRM.
- [Product Accessibility and Inclusive Design](https://www.salesforce.com/company/product-accessibility-inclusive-design/): Salesforce research shows that AI is more trusted and desirable when an empowered human can take the lead in their partnership with AI.
- [Global Private Equity & VC Practice Insights and News](https://www.salesforce.com/company/private-equity-venture-capital/insights-news/): Stay ahead of what's shaping private equity and VC with insights, success stories, and product updates focused on driving growth and transformation.
- [Global Private Equity & Venture Capital Practice](https://www.salesforce.com/company/private-equity-venture-capital/): Helping you accelerate value creation within your portfolio through the power of AI CRM.
- [Global Private Equity & VC Practice Customer Highlights](https://www.salesforce.com/company/private-equity-venture-capital/customer-highlights/): See how leading companies drive growth, efficiency, and impact with Salesforce through digital transformation, commercial acceleration, and AI innovation with Agentforce.
- [Power of Us Program](https://www.salesforce.com/company/power-of-us/): The Power of Us program gives Nonprofit orgs and Education institutions access to Salesforce products and resources to help expand their collective impact.
- [Global Private Equity & VC Practice Events](https://www.salesforce.com/company/private-equity-venture-capital/events/): Explore events where private equity leaders and Salesforce experts share how AI, data, and CRM drive real-world value and transformation.
- [Responsible AI and Technology](https://www.salesforce.com/company/responsible-ai-and-technology/): Embedding trust into product design. We're bringing trust to life through our generative AI ethics efforts.
- [Public Policy](https://www.salesforce.com/company/public-policy/): Learn how Salesforce's Public Policy is guided by our core values of trust, innovation, customer success, equality, and sustainability.
- [Salesforce Program Agreement](https://www.salesforce.com/company/program-agreement-russian/): Salesforce has a worldwide presence, including Russia. Browse our locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Rome](https://www.salesforce.com/company/rome-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Robin L. Washington Bio](https://www.salesforce.com/company/robin-washington-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Foundation](https://www.salesforce.com/company/salesforce-foundation/): Our vision is to ensure economic opportunity for those furthest from success.
- [Accessibility for Seattle Plaza Conference Center](https://www.salesforce.com/company/seattle-plaza-conference-center-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Seoul](https://www.salesforce.com/company/seoul-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Sabastian Niles Bio](https://www.salesforce.com/company/sabastian-niles-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Salesforce Program Agreement - Finland](https://www.salesforce.com/company/legal/program-agreement-finland/): This Program Agreement (the "Program Agreement") governs any use of (including any access to): (each, together with any Salesforce services, information, data
- [Accessibility for Sao Paulo](https://www.salesforce.com/company/sao-paulo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Denmark](https://www.salesforce.com/company/legal/program-agreement-denmark/): Browse Salesforce's locations across the globe and see how we're changing AI and CRM in your country.
- [Accessibility for Seattle DATA 1](https://www.salesforce.com/company/seattle-data-1-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Program Agreement - Norway](https://www.salesforce.com/company/legal/program-agreement-norway/): Salesforce has a worldwide presence, including Norway. Browse our locations across the globe and see how we re changing AI and CRM in your country.
- [Sachin Mehra Bio](https://www.salesforce.com/company/sachin-mehra-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Srini Tallapragada Bio](https://www.salesforce.com/company/srini-tallapragada-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Accessibility for Stockholm](https://www.salesforce.com/company/stockholm-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/singapore-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Steve Fisher Bio](https://www.salesforce.com/company/steve-fisher-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Sustainability](https://www.salesforce.com/company/sustainability/): To achieve net zero residual emissions, we focus on six sustainability priorities. We hope other organizations will be inspired to join us for building a more sustainable future.
- [Global Accessibility Hubs](https://www.salesforce.com/company/sydney-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Supplier Sustainability](https://www.salesforce.com/company/supplier-sustainability/): Salesforce Procurement works with companies that share our commitment to sustainability and want to engage with us to drive climate action.
- [Suzanne DiBianca Bio](https://www.salesforce.com/company/suzanne-dibianca-bio/): The biographies for the members of the Salesforce executive team and board of directors.
- [Global Accessibility Hubs](https://www.salesforce.com/company/tokyo-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Tel Aviv ToHa](https://www.salesforce.com/company/tel-aviv-toha-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Washington, D.C.](https://www.salesforce.com/company/washington-dc-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Vienna](https://www.salesforce.com/company/vienna-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Vancouver](https://www.salesforce.com/company/vancouver-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Global Accessibility Hubs](https://www.salesforce.com/company/toronto-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Tel Aviv](https://www.salesforce.com/company/tel-aviv-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Zurich](https://www.salesforce.com/company/zurich-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Wakayama](https://www.salesforce.com/company/wakayama-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Accessibility for Wellington](https://www.salesforce.com/company/wellington-office-accessibility/): The accessibility hubs are to ensure visitors, guests, and employees are aware of constraints and accessible provisions in our office spaces.
- [Salesforce Field Service vs IFS](https://www.salesforce.com/compare/salesforce-field-service-vs-ifs/): There's a reason why Salesforce Field Service software is a leader - Discover a complete solution to help you transform your field service operations.
- [Salesforce Commerce Cloud vs. Shopify Comparison](https://www.salesforce.com/compare/salesforce-commerce-cloud-vs-shopify/): Salesforce Commerce Cloud outshines Shopify with unmatched scalability and robust customization. See why top businesses choose Salesforce for their ecommerce success.
- [Salesforce vs. ServiceNow Comparison](https://www.salesforce.com/compare/salesforce-vs-servicenow/): Why Salesforce over ServiceNow? Because you need more than asset data and workflow automation to drive meaningful customer outcomes.
- [Salesforce vs Hubspot for Sales & Marketing](https://www.salesforce.com/compare/salesforce-vs-hubspot/): Compare Salesforce vs. HubSpot CRM for Sales & Marketing to learn why Salesforce is voted #1 CRM on G2 by SMB, mid-market, & enterprise customers.
- [Salesforce vs. Zendesk](https://www.salesforce.com/compare/salesforce-vs-zendesk/): See how Salesforce is better for customer engagement with Service Cloud.
- [Salesforce vs. Microsoft Dynamics](https://www.salesforce.com/compare/salesforce-vs-microsoft/): Salesforce offers best-in-class CRM capability, customizable AI agents, and fast time to value for every line of business.
- [Salesforce Life Sciences Cloud vs. Veeva Vault CRM](https://www.salesforce.com/compare/salesforce-vs-veeva/): Explore how Life Sciences Cloud can help scale your business, and learn about its advantages over Veeva Vault.
- [Beauty Ecommerce Trends & Strategies for 2025](https://www.salesforce.com/consumer-goods/beauty-software/ecommerce-guide/): Learn the fundamentals of beauty ecommerce including trends, key strategies, and best practices.
- [What are AI Agents in Consumer Goods?](https://www.salesforce.com/consumer-goods/artificial-intelligence/ai-agents-in-consumer-goods/): Learn how to use AI agents in consumer goods to drive growth and profitability across your entire organization.
- [AI in Consumer Goods: How It's Changing the Industry](https://www.salesforce.com/consumer-goods/artificial-intelligence/guide/): Keep up with the AI in Consumer Goods revolution with these tips to improve efficiency and service - all with your data.
- [Consumer Packaged Goods CRM Software](https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/): Become a staple in every shopping cart with the world's #1 AI CPG CRM. Learn more about consumer packaged goods software now.
- [CRM for Beauty Industry](https://www.salesforce.com/consumer-goods/beauty-software/): Be the perfect match for your customers with the world's #1 AI CRM for the beauty industry. Find solutions for marketing, commerce, and more.
- [Best Apparel & Footwear CRM](https://www.salesforce.com/consumer-goods/apparel-footwear-accessories-software/): Be the brand consumers always want to wear with the world's #1 AI CRM for apparel, footwear, and accessories.
- [Home & Consumer Durables CRM](https://www.salesforce.com/consumer-goods/consumer-durables-software/): Become a trusted household brand with the world's #1 AI CRM for consumer durables. Leading home durables brands use Salesforce to deliver profitable growth.
- [What are Consumer Packaged Goods (CPG)?](https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/guide/): Consumer packaged goods are everyday items that consumers use and replace frequently. Learn more about characteristics, components, and the future of the industry.
- [Agentforce for Consumer Goods](https://www.salesforce.com/consumer-goods/artificial-intelligence/): Agentforce for Consumer Goods industry can automate account tasks, boost promotion profitability, & maximize customer satisfaction with industry-specific data.
- [Best Consumer Goods CRM](https://www.salesforce.com/consumer-goods/): Deliver profitable growth with consumer goods technology built on the #1 AI CRM. Improve trade promotion effectiveness, retail execution, and more.
- [Consumer Goods Cloud CRM & Technology](https://www.salesforce.com/consumer-goods/cloud/): Salesforce Consumer Goods Cloud helps you deliver profitable growth on one connected platform with the world's #1 AI CRM.
- [Consumer Goods Service Software for Call Center](https://www.salesforce.com/consumer-goods/customer-service-software/): Explore consumer goods service software. Empower service agents with intelligent tools to deliver excellent service, increase sales, and maximize efficiency.
- [Best Planning & Forecasting Software](https://www.salesforce.com/consumer-goods/planning-and-forecasting-software/pricing/): Find the right Consumer Goods Cloud product for your business.
- [Best Demand Planning & Forecasting Software](https://www.salesforce.com/consumer-goods/planning-and-forecasting-software/): Create a single source of truth for planning with demand planning and forecasting software. Optimize account planning and forecasting.
- [Consumer Goods Cloud Pricing](https://www.salesforce.com/consumer-goods/pricing/): Discover pricing information for Salesforce Consumer Goods Cloud. Deliver profitable growth on one connected platform with the world's #1 AI CRM.
- [Best Retail Execution Software for Consumer Goods](https://www.salesforce.com/consumer-goods/retail-execution-software/): Consumer goods retail execution software helps improve in-store execution with automation and data. Unlock productivity and efficiency on the #1 AI CRM.
- [Best CRM for Distribution Companies](https://www.salesforce.com/consumer-goods/software-for-distributors/): Build relationships that last in a complex route to market with the world's #1 AI CRM for distribution companies.
- [Consumer Goods Cloud Sales & Operating Plan Software](https://www.salesforce.com/consumer-goods/sales-software/): Drive account growth and sales productivity with consumer goods sales software. Increase revenue, streamline communication, and improve efficiency.
- [What Is Trade Promotion Optimization (TPO)?](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/trade-promotion-optimization/): Understand everything you need to know about trade promotion optimization to fuel growth for your CPG business. Learn the fundamentals in this TPO guide.
- [Best Retail Execution Software](https://www.salesforce.com/consumer-goods/retail-execution-software/pricing/): Consumer goods retail execution software helps improve in-store execution with automation and data. Unlock productivity and efficiency on the #1 AI CRM.
- [Consumer Goods Service Software Pricing](https://www.salesforce.com/consumer-goods/customer-service-software/pricing/): Find pricing information for consumer goods service software that lets you empower agents to deliver excellent service, increase sales, and maximize efficiency.
- [What is Trade Promotion Management?](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/guide/): For consumer goods brands, effective trade promotion management may be the key to profitable growth this year. Here's how to get started.
- [Trade Promotion Management & Optimization Software](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/): Trade promotion management software allows you to transform the way you manage trade on one platform from promotion planning to funds and claims management.
- [AI CRM: Grow Revenue With Our AI Powered CRM](https://www.salesforce.com/crm/ai-crm/): Our AI CRM software helps you connect with customers in a whole new way. Now you can close deals faster, reduce case handle times & boost revenue.
- [What is AI CRM? Video](https://www.salesforce.com/crm/ai-crm/video/): What is AI CRM? Watch this video to learn about the AI-powered system that makes it to manage customer relationships, streamline processes, and improve productivity across your teams.
- [The 11 Greatest Benefits of CRM Platforms](https://www.salesforce.com/crm/benefits-of-crm/): The benefits of using CRM to create a more customer-centered organization are limitless. Here are 11 to get started.
- [CRM Automation: Definition, Benefits & Examples](https://www.salesforce.com/crm/automation/): CRM automation is the process of streamlining essential but repetitive manual tasks in marketing, sales, and customer service operations.
- [Best Trade Promotion Management Software](https://www.salesforce.com/consumer-goods/trade-promotion-management-software/pricing/): Trade promotion management software allows you to transform the way you manage trade on one platform.
- [Salesforce CRM: Try The World's #1 AI CRM](https://www.salesforce.com/crm/): Learn more about Salesforce's CRM software and why so many businesses use our trusted customer relationship management solutions.
- [B2C CRM Software Guide](https://www.salesforce.com/crm/b2c-crm/): We break down what you need to know about B2C CRM software solutions.
- [Consumer Goods Cloud Sales Software Pricing](https://www.salesforce.com/consumer-goods/sales-software/pricing/): Find pricing information for consumer goods sales software that helps you increase revenue, streamline communication, and improve efficiency.
- [What Is B2B CRM? Your Complete Guide](https://www.salesforce.com/crm/b2b-crm/): Learn how a B2B CRM system can be a powerful tool for managing complex business relationships.
- [8 CRM Best Practices For Your Business](https://www.salesforce.com/crm/best-practices/): Want to get the most from your CRM? With these CRM best practices, your team will work cohesively and deliver a better customer experience.
- [Best CRM Software: Everything To Consider](https://www.salesforce.com/crm/best-crm/): Looking for the best CRM solution for your business? Learn about the features and benefits you should look for when making your CRM comparisons.
- [CRM Course: Free Online CRM Training](https://www.salesforce.com/crm/crm-course/): Explore the CRM courses designed to enhance your skills and manage your customers even better. Start learning with free online training today.
- [What Is a Cloud CRM?](https://www.salesforce.com/crm/cloud-crm/): A cloud CRM can help boost productivity and profitability. See the key benefits for businesses and learn how to pick the best solution.
- [Salesforce Comparison: Choosing a CRM](https://www.salesforce.com/crm/comparison/): CRM software comparisons can be tricky. Learn how Salesforce's diverse product suite, robust features, and customization compares to the competition.
- [What is a Client Management System (CMS)?](https://www.salesforce.com/crm/client-management-system/): A client or customer management system (CMS) is a software solution that helps businesses efficiently organize relationships with current and potential clients.
- [CRM For Small Business (Your Complete Guide)](https://www.salesforce.com/crm/crm-for-small-business/): Discover how to effectively implement a customer relationship management system for your small business.
- [CRM Integration: A Complete Guide](https://www.salesforce.com/crm/crm-integration/): CRM integration is the process of connecting third-party systems to your CRM platform so that data can be automatically synced between them.
- [Create a Custom CRM: Your Complete Guide](https://www.salesforce.com/crm/custom-crm/): Learn about the advantages of creating a custom CRM solution to fit your exact business needs.
- [5 CRM Examples That Will Inspire Any Team](https://www.salesforce.com/crm/examples/): These Salesforce customers make a successful CRM example for businesses everywhere.
- [19 CRM Features That Will Benefit Your Business](https://www.salesforce.com/crm/features/): The right customer relationship management tool can transform your business. Here are the features to look for.
- [CRM Implementation: A Comprehensive 9 Step Guide](https://www.salesforce.com/crm/crm-implementation/): Learn the importance of CRM implementation, plus tips, benefits, and tools to get started.
- [Salesforce Foundations](https://www.salesforce.com/crm/foundations/): Get ready for Agentforce with a 360-degree view of your customers, thanks to Salesforce Foundations.
- [What Is a CRM Database? (A Comprehensive Guide)](https://www.salesforce.com/crm/database/): Learn how a CRM database can streamline operations, boost sales, and enhance customer relationships.
- [Salesforce CRM Free Trial: Try for free for 30 days.](https://www.salesforce.com/crm/free-trial/): Explore Salesforce trials by product or industry. Unify teams and work smarter with AI, data, & CRM.
- [What Is Mobile CRM?](https://www.salesforce.com/crm/mobile-crm/): Going mobile with your business is now the standard - find out more about mobile CRM to be everywhere your customers are.
- [What is Generative CRM?](https://www.salesforce.com/crm/generative-crm/): Generative CRM combines the power of generative AI with your data to help you create better customer experiences. Learn how
- [Free CRM Guide](https://www.salesforce.com/crm/free-crm/): Learn what's included in a free CRM, and everything you should consider before jumping on board.
- [CRM Project Management: A Complete Guide](https://www.salesforce.com/crm/project-management/): Maximize your customer relationships and project outcomes with CRM project management - here's everything you need to know.
- [Salesforce Reviews: See Why Companies Choose Salesforce](https://www.salesforce.com/crm/reviews/): Learn why Salesforce is the best-reviewed CRM software in the industry and explore our core product suite, feature set, and range of customization.
- [Is There a Good CRM Alternative to Salesforce?](https://www.salesforce.com/crm/salesforce-alternatives/): See what makes a good CRM and how to tell if Salesforce is the right CRM for you.
- [What is CRM Reporting?](https://www.salesforce.com/crm/report/): Transform raw data into actionable insights for every team with customer relationship management (CRM) reporting.
- [CRM Pricing Plans](https://www.salesforce.com/crm/pricing/): Find out more about Salesforce CRM pricing, options, and more.
- [What Is Social CRM?](https://www.salesforce.com/crm/social-crm/): See how social CRM works and how it can deliver amazing customer service through social media.
- [How Salesforce Compares to the Competition](https://www.salesforce.com/crm/salesforce-competition/): Salesforce is widely considered the best CRM on the market. We broke down how we compare to our competition so you don't just have to take our word for it.
- [What Is CRM (Customer Relationship Management)?](https://www.salesforce.com/crm/what-is-crm/): Learn what CRM is, what it does, and how it can improve your customer relationships.
- [Real Estate CRM: Guide for Brokers, Agents, and Businesses](https://www.salesforce.com/crm/real-estate-crm/): With a real estate CRM, agents and brokers can track leads, organize contacts, automate work, and close deals faster.
- [World's #1 CRM](https://www.salesforce.com/crm/worlds-number-one-crm/): Over 150,000 customers trust Salesforce to help drive results for sales, service, and marketing. We measure our success by their success every day. Discover why they've chosen us for yourself. And blaze your own trail up and to the right.
- [What is a CRM System? Everything You Need to Know](https://www.salesforce.com/crm/what-is-crm/crm-systems/): Understand the potential of every customer interaction with a CRM system - your ultimate tool for smarter, more effective business relationships.
- [What is CRM? Video](https://www.salesforce.com/crm/what-is-crm/video/): What is CRM (customer relationship management) and how does CRM work? Watch this video to see how CRM can help you build stronger relationships and get more done.
- [Best CRM For Startups: The All-In-One Guide](https://www.salesforce.com/crm/startup-crm/): Find out how the right CRM for startups can help boost revenue, reduce costs, and scale operations.
- [Create a CRM Strategy in 8 Steps or Less](https://www.salesforce.com/crm/strategy/): In this complete guide, learn the power of a CRM strategy, its benefits, and steps to get started.
- [The Future of CRM: Where Is CRM Headed?](https://www.salesforce.com/crm/what-is-crm/future/): Read about the future of CRM, including trends and insights that are shaping customer relationship management today and for the near future.
- [The Complete History of CRM](https://www.salesforce.com/crm/what-is-crm/history/): Learn the complete and detailed history of CRM (customer relationship management) software.
- [Customer Success Stories](https://www.salesforce.com/customer-stories/): Discover how Salesforce helps 150,000+ companies increase productivity, customer loyalty, and sales revenue - every day.
- [Zoho vs. Salesforce: How Do They Compare?](https://www.salesforce.com/crm/zoho-vs-salesforce/): See the differences, features, benefits, and disadvantages of Salesforce CRM and Zoho CRM.
- [AAA Washington provides fast, always-on support with Agentforce.](https://www.salesforce.com/customer-stories/aaa-washington/): AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
- [1-800Accountant will resolve 70% of inquiries with Agentforce.](https://www.salesforce.com/customer-stories/1800-accountant/): A limitless digital workforce will provide accurate answers to tax questions around the clock.
- [AAUM breaks silos and decreases membership acquisition costs by 50%.](https://www.salesforce.com/customer-stories/aaum-breaks-silos-decreases-costs/): See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
- [5P Consulting achieves work-life balance and success with technology.](https://www.salesforce.com/customer-stories/5p-consulting-achieves-success-with-tech/): Learn more about the steps that 5P Consulting took to shake up a big industry.
- [Agentforce resolves over 75% of visitor issues on the Salesforce Help site.](https://www.salesforce.com/customer-stories/agentforce-for-customer-support/): Self-help service is now fast and personal for 1 million visitors...and counting.
- [Adobe Population Health saves nearly $800,000 annually with Agentforce.](https://www.salesforce.com/customer-stories/adobe-population-health/): A digital workforce streamlines workflows, boosting efficiency and improving care.
- [Absa Group blazes new trails in agent-first banking with Agentforce.](https://www.salesforce.com/customer-stories/absa-group/): AI-powered personalized support and instant answers help customers make confident decisions.
- [What Is CRM Software? A Comprehensive Guide](https://www.salesforce.com/crm/what-is-crm/software/): Learn about CRM software - what it is, how it works, how it uses AI, and the factors to consider as you choose the right CRM system for your business.
- [Create fans for life. See how the AFL is growing engagement.](https://www.salesforce.com/customer-stories/afl-grows-fan-engagement/): Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
- [How Salesforce deployed Agentforce to answer questions and capture leads on their website.](https://www.salesforce.com/customer-stories/agentforce-for-dot-com-implementation/): Explore what they tried and what they learned from building an AI agent that can quickly and accurately help visitors find what they're looking for.
- [Agentforce is reinventing how visitors navigate Salesforce's websites.](https://www.salesforce.com/customer-stories/agentforce-for-dot-com/): An AI agent answers product and pricing questions and routes leads to reps for faster sales.
- [Salesforce's sellers close more deals in less time with Agentforce.](https://www.salesforce.com/customer-stories/agentforce-for-sales/): From onboarding to quoting, digital labor accelerates every stage of the deal cycle.
- [Agentforce resolves IT and HR questions 24/7 for Salesforce employees.](https://www.salesforce.com/customer-stories/agentforce-for-hr-it/): AI-powered digital labor provides on-demand support to 76,000 employees - all through Slack.
- [Amplifon tailors hearing care with Agentforce's smart scheduling.](https://www.salesforce.com/customer-stories/amplifon/): Autonomous scheduling gives hearing care professionals more time for in-person customer care.
- [Air India delivers effortless, world-class service with Einstein.](https://www.salesforce.com/customer-stories/air-india-delivers-world-class-service-data-ai/): Learn how the airline connects data to enhance generative AI and improve agent productivity.
- [Einstein for Service helps Air France-KLM customer experience soar to new heights.](https://www.salesforce.com/customer-stories/airfrance/): See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.
- [BACA Systems works at the cutting edge with generative AI.](https://www.salesforce.com/customer-stories/baca-systems-doubles-productivity-ai/): Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
- [Bionic boosts small business support with always-on help with Agentforce.](https://www.salesforce.com/customer-stories/bionic/): AI agents handle first customer contact so reps have more time for 1:1 support.
- [Bombardier boosts productivity and prioritizes leads more effectively with AI & data.](https://www.salesforce.com/customer-stories/bombardier/): Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
- [Baptist Health gets proactive with care using Data Cloud.](https://www.salesforce.com/customer-stories/baptist-health-centralizes-patient-views-data-cloud/): Learn how the healthcare provider turns disparate data into a complete patient view at scale.
- [Boat Bike Tours delivers tailored itineraries at scale with Agentforce.](https://www.salesforce.com/customer-stories/boat-bike-tours/): Always-on AI agents handle quotes and booking so staff can focus on personalized service.
- [Agentforce helps Big Brothers Big Sisters of America change more lives](https://www.salesforce.com/customer-stories/big-brothers-big-sisters-of-america/): Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
- [Agentforce helps Big Brothers Big Sisters of America change more lives](https://www.salesforce.com/customer-stories/big-brothers-big-sisters-of-america/): Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
- [bp boosts service agent productivity with Einstein chat summaries.](https://www.salesforce.com/customer-stories/bp/): bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
- [CentralSquare will scale smarter and drive growth with Agentforce.](https://www.salesforce.com/customer-stories/centralsquare-technologies/): The digital labor platform will help qualify and prioritize leads with the most potential for conversion.
- [Carnegie Learning sales teams focus more on selling with Agentforce.](https://www.salesforce.com/customer-stories/carnegie-learning/): AI-powered summaries and emails help reps focus, close deals faster, and drive growth at scale.
- [Capita scales high-volume recruitment with Gen AI and Agentforce.](https://www.salesforce.com/customer-stories/capita/): Learn how Capita will improve candidate engagement and streamline the hiring and recruitment process with Agentforce.
- [Crexi saves its sales reps 5 hours a day with Sales AI.](https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/): Learn how Crexi's sales team focuses 80% of its time on customers when AI takes on admin tasks.
- [Digital Innovation for a Sustainable Energy Future.](https://www.salesforce.com/customer-stories/cesi-digital-innovation/): Salesforce supports CESI by giving it the tools it needs for a shared overview of sales, planning, and technical engineering resources.
- [Agentforce helps College Possible serve four times more students.](https://www.salesforce.com/customer-stories/college-possible/): AI agents help peer coaches provide support to students, helping them get into college and succeed.
- [Agentforce eases merger and acquisition deals for Datasite's customers.](https://www.salesforce.com/customer-stories/datasite/): Always-on digital labor force autonomously resolves 70% of of dealmaker inquiries.
- [Dale Carnegie Enhances Data Protection with Salesforce Backup & Recover](https://www.salesforce.com/customer-stories/dale-carnegie/): Salesforce Backup & Recover helped Dale Carnegie cut recovery time, meet compliance needs, improve resilience, & quickly locate and restore data.
- [Decathlon gets new products to market 50% faster with Tableau data analytics.](https://www.salesforce.com/customer-stories/decathlon/): Discover how the sporting goods company uses Salesforce AI tools to empower its global team to increase productivity with actionable data insights.
- [Agentforce will transform ezCater's customer experience.](https://www.salesforce.com/customer-stories/ezcater/): Discover how Agentforce will automate customer service to simplify ordering food for the workplace.
- [Fisher & Paykel delivers luxury service with Agentforce and Data Cloud.](https://www.salesforce.com/customer-stories/fisher-and-paykel/): Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data.
- [With Agentforce, support from Endress+Hauser is even more precise - just like their products.](https://www.salesforce.com/customer-stories/endress-and-hauser/): A supportive digital workforce will deliver accurate answers to over 47,500 questions a year.
- [Equinox gives clients a personal AI fitness concierge with Agentforce.](https://www.salesforce.com/customer-stories/equinox/): Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
- [Agentforce helps Fujitsu handle 120% more inquiries with no extra staff.](https://www.salesforce.com/customer-stories/fujitsu/): Digital labor helps reps manage and prioritize their cases efficiently, even during demand surges.
- [FedEx grows shipping revenue with unified B2B data in one view.](https://www.salesforce.com/customer-stories/fedex/): Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
- [Engine provides personalized service to 900,000 travelers with Agentforce.](https://www.salesforce.com/customer-stories/engine/): A digital workforce provides concierge-level service without increasing overhead.
- [Finnair's Finnish hospitality shines with Agentforce's 24/7 support.](https://www.salesforce.com/customer-stories/finnair/): A digital workforce will resolve 80% of customer service questions.
- [Grammarly increases plan upgrades by 80% with sales and marketing AI.](https://www.salesforce.com/customer-stories/grammarly-lead-scoring-ai/): Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
- [Boosting Small Business with Salesforce Foundations.](https://www.salesforce.com/customer-stories/foundations-boosts-vev-small-business/): Salesforce Foundations helped VEV resolve service cases 40% faster. See how Foundations can benefit small businesses.
- [Agentforce will help Formula 1 speed up service response by 80%.](https://www.salesforce.com/customer-stories/formula-one/): Learn how F1 is driving fan growth with more personalized service for millions.
- [Hero FinCorp trims loan approval time from 2 days to 30 minutes.](https://www.salesforce.com/customer-stories/hero-fincorp/): Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
- [George Mason University boosts student satisfaction and enrollment with automation.](https://www.salesforce.com/customer-stories/george-mason-increases-automation-efficiency/): Learn how the revamped student experience led to a 9% increase in high school applications.
- [Heathrow to ease travel and grow revenue with agent-first experiences.](https://www.salesforce.com/customer-stories/heathrow-airport/): See how the airport will use AI to personalize experiences for 83 million passengers per year.
- [Globoplay boosts streaming subscriptions via WhatsApp with Agentforce.](https://www.salesforce.com/customer-stories/globoplay/): AI agents answer FAQs, automate tasks, and turn service chats into upgrade opportunities.
- [Grupo Falabella offers fast, convenient order support with Agentforce.](https://www.salesforce.com/customer-stories/grupo-falabella/): Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
- [Automation serves up 25% more sales activity for Grubhub.](https://www.salesforce.com/customer-stories/grubhub-sales-automation/): Learn how the company delivers on smarter, more strategic selling with one platform for sales data.
- [Good360 routes disaster recovery donations 3x faster with Agentforce.](https://www.salesforce.com/customer-stories/good360/): AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
- [Iron Mountain achieves peak productivity with Einstein AI](https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/): Learn how generative AI suggests replies and articles to help agents resolve more cases.
- [Holmes Murphy is leading the way for next-gen insurance agencies.](https://www.salesforce.com/customer-stories/holmes-murphy-connects-data-automation/): See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
- [Indeed will speed up hiring with Agentforce's digital workforce.](https://www.salesforce.com/customer-stories/indeed/): Fewer administrative tasks helps Indeed employees focus on their mission: helping people get jobs.
- [Kawasaki Engines substantially boosts CSAT scores with Salesforce.](https://www.salesforce.com/customer-stories/kawasaki/): See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
- [Susan G. Komen® helps 600% more patients with Health Cloud.](https://www.salesforce.com/customer-stories/komen-personalizes-patient-care-health-cloud/): Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
- [Inter boosts ROI 20x with the perfect banking offer.](https://www.salesforce.com/customer-stories/inter-personalizes-banking-data-ai/): Learn how Brazil's first digital bank is leading the way toward personalized banking.
- [Molson Coors Ensures Data Protection with Salesforce Platform](https://www.salesforce.com/customer-stories/molson-coors/): Molson Coors uses Salesforce Backup & Recover, Archive, and Data Mask & Seed to protect data, improve performance, and ensure global business continuity.
- [Robert Kraft's pro sports powerhouse notches its next big win.](https://www.salesforce.com/customer-stories/kraft-sports-connected-data-personalized-experiences/): Kraft Sports & Entertainment enters a new era with a single view of its 6 million fans.
- [Lightedge Boosts Data Resiliency with Salesforce Backup & Recovery](https://www.salesforce.com/customer-stories/lightedge/): Lightedge secures Salesforce data, boosts compliance, and reduces risk, allowing the team to focus on growth and client satisfaction.
- [One platform, more wishes: Make-A-Wish harnesses data to change lives.](https://www.salesforce.com/customer-stories/make-a-wish-data-changes-lives/): See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.
- [Mascoma Bank uses data to understand customers' needs and preferences.](https://www.salesforce.com/customer-stories/mascoma-bank-improves-efficiencies/): Learn how this mutual bank increases operational efficiency and improves customers' financial wellness with the Einstein 1 platform.
- [Luminator speeds mass-transit service and repairs with Agentforce.](https://www.salesforce.com/customer-stories/luminator/): Autonomous troubleshooting and 24/7 customer support keep trains and buses rolling.
- [McLaren will zoom to better partnerships with Agentforce.](https://www.salesforce.com/customer-stories/mclaren/): AI agents will automate requests, giving partner managers more time back to focus on building relationships.
- [Mike Morse Law boosts productivity 35% with Salesforce AI insights.](https://www.salesforce.com/customer-stories/mike-morse-law-firm/): Learn how Sales Cloud and Agentforce will help case managers focus on clients, not paperwork.
- [Agentforce helps Nexo redefine crypto support in a rapidly evolving industry.](https://www.salesforce.com/customer-stories/nexo/): Nexo taps into digital labor on the secure Salesforce Platform to expand and improve white-glove service.
- [Neolait creates product descriptions in minutes with AI.](https://www.salesforce.com/customer-stories/neolait-improves-productivity-commerce-ai/): Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
- [Northern Trains will make travel more accessible with Agentforce's help.](https://www.salesforce.com/customer-stories/northern-trains/): Agentforce will power 5,000 chats yearly with instant travel info and assist requests.
- [OpenTable dishes out faster restaurant and diner help with Agentforce.](https://www.salesforce.com/customer-stories/opentable/): Powered by Data Cloud, Agentforce handles thousands of inquiries a week with speed and accuracy.
- [Pacific Clinics increases client referrals by 300% with automation.](https://www.salesforce.com/customer-stories/pacific-clinics-automation/): Learn how Pacific Clinics automates patient onboarding to address high demand.
- [Paris 2024 goes for gold with personalized emails for 8M fans.](https://www.salesforce.com/customer-stories/paris-2024/): Journey Builder makes every Olympic fan experience unique with personalized messages.
- [PenFed helps members achieve dreams with AI and omni-channel support.](https://www.salesforce.com/customer-stories/penfed-ai-omni-channel-support/): PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.
- [What Nexo learned from launching Agentforce on their digital wealth platform.](https://www.salesforce.com/customer-stories/nexo-agentforce-implementation/): Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
- [Panasonic transforms service with assistive and autonomous AI.](https://www.salesforce.com/customer-stories/panasonic-asia-pacific/): Connected data and AI-powered service amplify efficiency and customer satisfaction.
- [Discover OpenTable's secret sauce to building AI agents that people actually want to use.](https://www.salesforce.com/customer-stories/opentable-agentforce-implementation/): Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
- [Ponce Bank enhances experiences with a 360 degree view of customers.](https://www.salesforce.com/customer-stories/ponce-bank-data-efficiency/): See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
- [Q&A with CEO Mel Raines on the Indiana Fever's meteoric rise.](https://www.salesforce.com/customer-stories/pacers-mel-raines-interview/): With help from Salesforce, the Fever are turning Gainbridge Fieldhouse moments into lifetime fandom.
- [Pacers Sports & Entertainment reaches new fan heights with Agentforce.](https://www.salesforce.com/customer-stories/pacers-sports-entertainment/): AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.
- [Precina revolutionizes diabetes care with Agentforce.](https://www.salesforce.com/customer-stories/precina/): With an agent-first approach, Precina delivers daily, personalized diabetes support at scale.
- [PepsiCo builds an agentic enterprise with the Salesforce Platform.](https://www.salesforce.com/customer-stories/pepsico/): A deeply unified solution for apps, data, and AI make distribution and support seamless.
- [Agentforce helps Prudential's retirement sales team focus on customer and advisor connections.](https://www.salesforce.com/customer-stories/prudential/): AI agents give wholesalers more time by alleviating administrative tasks so they can focus on building relationships.
- [Customer Highlights from Earnings](https://www.salesforce.com/customer-stories/quarterly-earnings/): Learn more about and view Salesforce's quarterly earnings reports here.
- [Reddit drives revenue with Agentforce-powered advertiser support.](https://www.salesforce.com/customer-stories/reddit/): AI agents help SMB advertisers navigate the platform, launch campaigns fast, and stay engaged.
- [Sammons Financial Group to offer instant phone support with Agentforce Voice.](https://www.salesforce.com/customer-stories/sammons-financial-group/): AI agents will autonomously resolve 20% of calls, lower hold times, and automate routine tasks.
- [RBC Wealth Management increases advisor selling capacity with Agentforce.](https://www.salesforce.com/customer-stories/rbc-wealth-management/): Unified data and AI agents power fast responses, personalized advice, and strong relationships.
- [Saks elevates luxury shopping with unified data and AI Service Agents.](https://www.salesforce.com/customer-stories/saks/): See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
- [Siemens makes buying easier with ecommerce and AI.](https://www.salesforce.com/customer-stories/siemens/): Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.
- [Secret Escapes will deliver fast, 24/7 support with Agentforce.](https://www.salesforce.com/customer-stories/secret-escapes/): Autonomous agents will deliver on-demand support for travelers - with a personalized touch.
- [Simplyhealth cuts email response times by up to 90% to transform customer support.](https://www.salesforce.com/customer-stories/simplyhealth/): Generative AI creates email replies for FAQs to give agents more time for complex work.
- [Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.](https://www.salesforce.com/customer-stories/realzips/): Learn how reps use AI prompts to quickly generate personalized prospecting emails.
- ["Get your hands dirty:" Safari365's CEO shares why execs should roll up their sleeves with Agentforce.](https://www.salesforce.com/customer-stories/safari365-marcus-brain-interview/): Marcus Brain asked his team what they wanted to automate with AI agents - and boosted efficiency by 30%.
- [SiriusXM builds personalized listening experiences with Data Cloud.](https://www.salesforce.com/customer-stories/siriusxm/): Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content.
- [SharkNinja speeds up service with Agentforce's instant answers.](https://www.salesforce.com/customer-stories/sharkninja/): Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
- [Standard Bank transforms to a customer-centric approach with Einstein 1.](https://www.salesforce.com/customer-stories/standardbank/): Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
- [Sunnova redefines renewable engergy delivery.](https://www.salesforce.com/customer-stories/sunnova-connected-data-automation/): Learn how the energy services provider uses automation to accelerate the transition to clean energy.
- [reMarkable makes their mark with agent-first service and IT help.](https://www.salesforce.com/customer-stories/remarkable/): With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
- [ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.](https://www.salesforce.com/customer-stories/reservebar-scales-ecommerce-fast/): Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
- [Texas Tech maximizes retention and graduation rates with Salesforce.](https://www.salesforce.com/customer-stories/texastech/): Learn how it consolidated more than 8 different systems into one unified view of every student.
- [World Champions, the Texas Rangers score big with a 360-degree view of operations data.](https://www.salesforce.com/customer-stories/texas-rangers-data-increase-efficiency/): See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
- [SCA keeps streets clean and drivers safe with Agentforce.](https://www.salesforce.com/customer-stories/sweeping-corp/): Digital labor speeds dispatching and provides timely, hands-free assistance to drivers.
- [The RealReal gives every consignor a VIP experience with Agentforce.](https://www.salesforce.com/customer-stories/the-realreal/): AI agents help reps bring more luxury goods into the circular economy.
- [The Adecco Group connects 1:1 with each job seeker with Agentforce.](https://www.salesforce.com/customer-stories/the-adecco-group/): Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
- [Thnks unifies data for 4x productivity boost with Salesforce.](https://www.salesforce.com/customer-stories/thnks/): Learn how the gratitude platform moved from operational chaos to customer-centric growth.
- [UNLV reduces support wait times 80% and raises enrollment 10.6%.](https://www.salesforce.com/customer-stories/unlv-reduces-support-wait-times/): See how UNLV boosted student enrollment and support without extra work for its staff.
- [Transcend offers always-on personalized telehealth with Agentforce.](https://www.salesforce.com/customer-stories/transcend/): Digital labor autonomously handles tasks, from enrollment processes to tracking wellness goals.
- [See how Swissbit transformed operations to boost efficiency.](https://www.salesforce.com/customer-stories/swissbit/): Discover the technology behind Swissbit's most successful business strategies.
- [YETI works fast to immerse shoppers in cool online experiences.](https://www.salesforce.com/customer-stories/yeti-online-shopper-experience/): YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.
- [Agentforce to help Unity Environmental University grow 4x its enrollment.](https://www.salesforce.com/customer-stories/unity-environmental-university/): An always-on digital labor force will transform student experiences and streamline enrollment.
- [AAA's personalized service puts 60 million in the driver's seat.](https://www.salesforce.com/customer-success-stories/aaa-automation-reduced-response-times/): Learn how AAA reduced response times by 10% with automation.
- [Wonolo agents decrease handle times 20% with AI-generated replies.](https://www.salesforce.com/customer-stories/wonolo-decreases-handle-time-ai-replies/): Learn how AI instills confidence in employees and customers to find the right answers.
- [ABB is connecting with customers better than ever before by pioneering industrial digitalization.](https://www.salesforce.com/customer-success-stories/abb/): Read how ABB, a pioneering technology leader, is writing the future of industrial digitalization.
- [Activision leveled up its customer service to reduce related expenses by 25% a year.](https://www.salesforce.com/customer-success-stories/activision/): Activision teams up with Salesforce to build a better gaming experience.
- [Young Drivers gears up to expand globally with Agentforce.](https://www.salesforce.com/customer-stories/young-drivers/): Learn how the digital labor platform will help Young Drivers meet their growing customer demands.
- [Volkswagen Group drives innovation with humans and AI agents, together.](https://www.salesforce.com/customer-stories/volkswagen-group/): The Salesforce Platform powers personalized journeys across brands, markets, and channels.
- [Cary, NC Scales Development & Secures Data with Salesforce](https://www.salesforce.com/customer-stories/town-of-cary/): Cary, NC protects citizen data and streamlines development with a scalable sandbox strategy, modernizing operations and delivering efficient services.
- [Atlantic Diving Supply Inc. Customer Story](https://www.salesforce.com/customer-success-stories/ads/): ADS turns a purpose into a mission and a mission into success on the cloud.
- [Alutiiq](https://www.salesforce.com/customer-success-stories/alutiiq/): Alutiiq provides services and technical solutions to the Federal government. Learn how Alutiiq moved its bid and capture practice on to Salesforce.
- [Wyndham books faster with Data Cloud, increasing revenue per agent.](https://www.salesforce.com/customer-stories/wyndham/): Unified customer profiles help hotel owners and service agents personalize guest experiences.
- [Youth Insearch adopts new ways of working to support Australia's youth](https://www.salesforce.com/customer-stories/youth-insearch/): Youth Insearch is an early intervention program that works with at-risk youth to take control of their lives and improve their wellbeing. Since its founding in 1985, Youth Insearch has helped almost 32,000 young people.
- [Avaya transforms sales forecasting and customer service with AI-driven insights.](https://www.salesforce.com/customer-success-stories/avaya/): Avaya empowers sales and service teams to better serve their 100,000 global customers with advanced analytics.
- [The State of Arizona is a Trailblazer](https://www.salesforce.com/customer-success-stories/aset/): Arizona Strategic Enterprise Technology Office (ASET) and its Business Engineering Division deploys IT know-how to its corporate strategy.
- [The Arizona Registrar of Contractors is a trailblazer](https://www.salesforce.com/customer-success-stories/arizona-registrar-of-contractors/): The Arizona Legislature established the Registrar of Contractors in 1931 to: issue and maintain contractor licenses, investigate violators, and more.
- [See how Amtrak's investment in innovation is an investment in the mission.](https://www.salesforce.com/customer-success-stories/amtrak/): Amtrak Is a Trailblazer, Bringing an Innovative Spirit to Classic Americana
- [Agentforce helps Davos attendees focus on impact, not logistics.](https://www.salesforce.com/customer-stories/world-economic-forum/): AI agents instantly answer 75% of inquiries, keeping change-makers effortlessly informed.
- [Zota's investment in digital labor pays off with 30% YoY growth.](https://www.salesforce.com/customer-stories/zota/): Agentforce is expected to increase the sales pipeline and resolve 180,000 cases annually.
- [After 160 years, American Express still sets the industry standard.](https://www.salesforce.com/customer-success-stories/american-express/): Learn how American Express turns client spending data into actionable insights.
- [Wiley sees 213% return on investment with Salesforce.](https://www.salesforce.com/customer-stories/wiley/): Learn how the publisher implemented Agentforce to cut costs and boost productivity.
- [AWS grows from a startup to a powerhouse with millions of customers.](https://www.salesforce.com/customer-success-stories/aws/): Amazon Web Services (AWS) uses Salesforce Sales Cloud, Community Cloud, the Salesforce1 Mobile App, and Data.com to lead the enterprise cloud computing market.
- [AnaVation demonstrates the business value](https://www.salesforce.com/customer-success-stories/anavation/): AnaVation demonstrates the business value that comes from running mission-critical work on a FedRAMP High cloud platform
- [BART humanizes its infrastructure on the cloud.](https://www.salesforce.com/customer-success-stories/bart/): BART is a Trailblazer, redefining what it means to be a responsive government organization.
- [AXA Business Insurance is having the right conversation with the right customer at the right time.](https://www.salesforce.com/customer-success-stories/axa/): The UK-based small business insurer is using Salesforce to boost customer satisfaction with personalized journeys, better conversations, and a joined-up experience.
- [Colorado Health Care Policy and Financing](https://www.salesforce.com/customer-success-stories/colorado-hcpf/): Colorado Health Care Policy and Financing
- [Brunello Cucinelli personalizes commerce for the digital age.](https://www.salesforce.com/customer-success-stories/brunello/): See how Brunello Cucinelli brings high fashion online through luxurious virtual experiences.
- [Common makes city living a breeze for urban dwellers.](https://www.salesforce.com/customer-success-stories/common/): Common, a residential brand that designs, operates, and enables apartments for shared living, makes city living a breeze with Salesforce.
- [Farmers Insurance lifts agent and client experience with united data.](https://www.salesforce.com/customer-success-stories/farmers-insurance/): Discover how Farmers Insurance® equips agents to deliver unparalleled customer experiences.
- [The City of Chicago is a Trailblazer](https://www.salesforce.com/customer-success-stories/city-of-chicago/): The City of Chicago's 311 City Services Call Center has a community centric mission to serve as the point of entry for residents and businesses.
- [BAE Systems Electronic Systems](https://www.salesforce.com/customer-success-stories/bae-systems-electronic/): BAE Systems Electronic Systems sets the example for how to solve technical debt and focus more time and energy on the customers at the heart of the mission.
- [CDR Maguire manages mission-critical business processes on the cloud](https://www.salesforce.com/customer-success-stories/cdr-maguire/): CDR Maguire manages, automates, and connects mission-critical business processes on the cloud
- [The City and County of Denver delivers an exceptional citizen experience.](https://www.salesforce.com/customer-success-stories/city-and-county-of-denver/): See how leaders in the mile-high city are addressing mile-high growth by offering more digital services on a modern cloud platform.
- [The City of Chicago Department of Public Health](https://www.salesforce.com/customer-success-stories/city-of-chicago-department-of-public-health/): The Chicago Department of Public Health's (CDPH) mission is to promote and improve health by engaging residents, communities, and partners in establishing and implementing policies and services that prioritize residents and communities with the greatest need.
- [The Louisville Metro Department of Public Health and Wellness distributes vaccines fast and efficiently with the cloud.](https://www.salesforce.com/customer-success-stories/city-of-louisville-vaccine-management/): "Our first local COVID-19 case tested positive on March 8th, 2020, and it quickly became an all hands on deck effort ever since," said Dr. SarahBeth Hartlage, Medical Director for the Louisville Metro Department of Public Health and Wellness (LMPHW).
- [Douglas-Omaha Technology Commission](https://www.salesforce.com/customer-success-stories/dotcomm/): The Douglas-Omaha Technology Commission is a trailblazer, modernizing IT to provide constituents and employees alike with a better digital experience
- [Washington D.C.'s Department of Health Care Finance](https://www.salesforce.com/customer-success-stories/dhcf/): Washington D.C.'s Department of Health Care Finance is a trailblazer, reinventing caseworker training and support
- [Innovation, Science, and Economic Development Canada is a Trailblazer](https://www.salesforce.com/customer-success-stories/economic-development-canada/): Innovation, Science, and Economic Development Canada is a Trailblazer in meeting the need for medical supplies quickly and effectively.
- [Lake County is a Trailblazer](https://www.salesforce.com/customer-success-stories/lake-county/):
- [How Johnny's Selected Seeds improved its ecommerce experience.](https://www.salesforce.com/customer-success-stories/johnnys-selected-seeds/): See how Johnny's Selected Seeds launched an ecommerce site and increased its engagement by 33%.
- [Indiana Bureau of Motor Vehicles](https://www.salesforce.com/customer-success-stories/indiana-bureau-of-motor-vehicles/): Indiana Bureau of Motor Vehicles develops an omnichannel customer service strategy on the cloud
- [LanguageLine](https://www.salesforce.com/customer-success-stories/languageline/): LanguageLine stays up and running with Salesforce Mission Critical Support.
- [John Hancock builds a new legacy with digital experiences.](https://www.salesforce.com/customer-success-stories/john-hancock/): John Hancock, a financial services brand, worked with a program architect from Salesforce Success Cloud to improve digital customer experiences.
- [Lilly Makes Patient Support Personal With Service Cloud.](https://www.salesforce.com/customer-success-stories/lilly/): See how pharma leader Lilly uses Salesforce to personalize online patient care.
- [FHLBank Atlanta](https://www.salesforce.com/customer-success-stories/fhlbank-atlanta/): FHLBank Atlanta is a Trailblazer, Empowering Employees to Empower Communities
- [L.A. Metro is a Trailblazer](https://www.salesforce.com/customer-success-stories/la-metro/): L.A. Metro's TAP Program is building the next-generation, seamless transit experience with Salesforce cloud solutions.
- [Nevada Department of Health and Human Services](https://www.salesforce.com/customer-success-stories/nevada-department-of-health-and-human-services/): Nevada Dept of Health and Human Services deployed the Naloxone Virtual Dispensary, an inventory management application built on Salesforce.
- [Larimer County deploys a streamlined, efficient emergency response management system](https://www.salesforce.com/customer-success-stories/larimer-county/): Larimer County, CO deploys an agile, comprehensive, COVID-19 emergency response management system on the cloud
- [Huntington Bank uses more robust data to figure out what its customers need.](https://www.salesforce.com/customer-success-stories/huntington-bank/): This bank used Salesforce to create a comprehensive customer database, which gave agents the information they needed to respond to customer desires.
- [NYC Department of Information Technology and Telecommunications is bringing the City back with a citywide vaccine management system.](https://www.salesforce.com/customer-success-stories/nyc-doitt/): The New York City Department of Information Technology and Telecommunications' (DoITT) The New York City Department of Information Technology and Telecommunications' (DoITT) mission is to provide sustainable, efficient, and effective IT solutions for its sister-agencies across the city
- [Pacific Life enhances customer engagement across its U.S. retail businesses.](https://www.salesforce.com/customer-success-stories/pacific-life/): With the insurance and wealth management sectors facing significant, disruptive change, Pacific Life realized superior customer engagement was the key to future success. It turned to Salesforce for help.
- [Inter-American Development Bank](https://www.salesforce.com/customer-success-stories/inter-american-development-bank/): The Inter-American Development Bank is a Trailblazer, creating a data-driven loans and grants process that transforms communities nestled into the heart of the mission.
- [M1 reinvents itself to become a digital first telco](https://www.salesforce.com/customer-success-stories/m1/): M1 embarked on a digital transformation to digitally overhaul its processes and offerings, with a customer-first approach.
- [Metropolitan Washington Airports Authority is a Trailblazer](https://www.salesforce.com/customer-success-stories/metropolitan-washington-airports-authority/): Metropolitan Washington Airports Authority (MWAA) deployed an outreach and engagement platform on Salesforce.
- [PwC](https://www.salesforce.com/customer-success-stories/pwc/): PwC teamed up with Salesforce Professional Services to transform its global business by putting people first on a single, shared platform.
- [Salt Lake City is a Trailblazer](https://www.salesforce.com/customer-success-stories/salt-lake-city/): Salt Lake City deployed an outreach platform on Marketing Cloud and Service Cloud to listen, respond, and act on the insights from residents.
- [New Mexico Human Service Department Trailblazer In Contact Center & Covid Response Management](https://www.salesforce.com/customer-success-stories/new-mexico-human-service-department/): New Mexico Human Services Dept (NM HSD) used Service Cloud to bring multiple disparate customer service systems into a singular call center.
- [The California Governor's Office of Emergency Services is a trailblazer](https://www.salesforce.com/customer-success-stories/state-of-cal/): The California Governor's Office of Emergency Services' (CalOES) mission is to prepare for, protect against, respond to, recover from, and mitigate the impacts of all hazards and threats.
- [New Mexico Department of Workforce Solutions](https://www.salesforce.com/customer-success-stories/new-mexico-department-of-workforce-solutions/): New Mexico Department of Workforce Solutions is a trailblazer in scaling the mission to handle the unprecedented call volume brought on by COVID-19.
- [Washington DC Office of Unified CommunicationsGovernment, Platform](https://www.salesforce.com/customer-success-stories/ouc/): Washington DC Office of Unified Communications - The District's Office of Unified Communications is a Trailblazer
- [Minnesota Housing Finance Agency is a Trailblazer](https://www.salesforce.com/customer-success-stories/mhfa/): Minnesota Housing unlocks detailed visibility across the organization with Salesforce.
- [State of Indiana Department](https://www.salesforce.com/customer-success-stories/state-of-indiana-department/): The State of Indiana Department of Child Services used Salesforce to build a comprehensive view of INvest, its child support services mission.
- [The Town of Cary](https://www.salesforce.com/customer-success-stories/the-town-of-cary/): The Town of Cary develops a connected city strategy that is truly visionary.
- [Uber Eats](https://www.salesforce.com/customer-success-stories/uber-eats/):
- [UnitedHealthcare Builds Relationships to Transform Member Experiences.](https://www.salesforce.com/customer-success-stories/united-healthcare/): Discover how UnitedHealthcare uses Salesforce to shift to a member-centered model.
- [Tribeca Pediatrics is personalizing the patient experience at scale.](https://www.salesforce.com/customer-success-stories/tribeca/): Tribeca Pediatrics uses Salesforce to provide patients with a personalized experience across the health journey, from referral through care and ongoing engagement.
- [Toyota Motor Corporation's Success Story](https://www.salesforce.com/customer-success-stories/toyota/): Toyota believes that cars are more than just products-they should connect with Toyota customers. The company is already building connections with customers into the 8 million cars it manufactures each year.
- [Zero Motorcycles has a plan to grow revenue by 100% every year.](https://www.salesforce.com/customer-success-stories/zero-motorcycle/): Zero Motorcycles plugs into Salesforce to rev up sales, energize its dealer network and connect with riders like never before.
- [The Dept. of Information Resources built 25+ custom apps for Texas agencies to help citizens.](https://www.salesforce.com/customer-success-stories/texas-department-resources/): The Texas Department of Information Resources (DIR) uses the Salesforce Platform to rapidly develop cloud apps that can run on any mobile device. It's enabling thousands of local agencies, schools, and governments take advantage of the latest technologies to help the citizens of the Lone Star State succeed.
- [Food giant Sysco unifies its global operations with the cloud.](https://www.salesforce.com/customer-success-stories/sysco/): Food giant Sysco keeps its customer-company philosophy front and center with the power of Salesforce 360.
- [Zillow transforms real estate with new ways to buy and sell.](https://www.salesforce.com/customer-success-stories/zillow/): With homeowners looking for simple, seamless interactions, the real estate network realized it needed to improve customer experience to continue to grow. It turned to Salesforce for help.
- [How one state streamlined testing and contact tracing on the cloud.](https://www.salesforce.com/customer-success-stories/state-of-rhode-island/): Learn how the State of Rhode Island deployed a testing and contact-tracing system in 30 days.
- [U.S. Bank invests in better customer relationships using Salesforce.](https://www.salesforce.com/customer-success-stories/us-bank/): With Salesforce, U.S. Bank can unite teams around the company's core value of putting people first.
- [The Utah Governor's Office of Economic Development](https://www.salesforce.com/customer-success-stories/utah-goed-grant-management/): The Utah Governor's Office of Economic Development demonstrates speed, confidence, and commitment - everything that defines a community leader - as it delivers COVID-19 support for local businesses.
- [Wyoming Office State Lands Government, Platform](https://www.salesforce.com/customer-success-stories/wyoming-office-state-lands/): Wyoming Office of State Lands and Investments builds an application-based strategy on the cloud.
- [Ticketmaster makes the world a stage with Salesforce.](https://www.salesforce.com/customer-success-stories/ticketmaster/): Ticketmaster uses Salesforce to message 100 million fans in real time around the globe.
- [Data Cloud Connectivity](https://www.salesforce.com/data/connectivity/): Discover how the connectivity of Data Cloud simplifies how you connect your business data with Salesforce.
- [5 Strategies to Activate Unstructured Data](https://www.salesforce.com/data/5-unstructured-data-activation-strategies/): Discover 5 strategies to connect, process, and activate unstructured data with Salesforce Data Cloud.
- [Salesforce Data Cloud](https://www.salesforce.com/data/): Unify your customer data with Data Cloud. Get the real-time insights you need to personalize every customer experience, at every touchpoint.
- [Salesforce data cloud compared to adobe real time cdp](https://www.salesforce.com/data/compare/data-cloud-vs-adobe-cdp/): Data Cloud, the intelligent activation layer to unify and activate real time enterprise data securely and bi-directionally across Salesforce, data lakes, warehouses, and business applications.
- [What is a Customer Experience (CX) Platform? A Guide](https://www.salesforce.com/cx/customer-experience-platform-guide/): Customer experience platforms use advanced analytics & machine learning to get data from digital channels to help you understand your customers' needs.
- [Everything You Need to Know About Customer Experience Management](https://www.salesforce.com/cx/what-is-customer-experience/management/): Making customer experience management (CEM) a priority amounts to knowing your ideal customers' needs, getting in front of them, serving them, and making sure they are happy before, during, and after the purchase.
- [7 executive insights on the agentic AI journey](https://www.salesforce.com/data/agentic-ai-executive-insights-unstructured-data/): Uncover 7 executive insights on Agentic AI and transforming unstructured data into AI-ready assets. Download our free report with Accenture, based on a survey of 314 IT and data leaders.
- [What Is Data Integration?](https://www.salesforce.com/data/connectivity/data-integration/): Data integration is the process of unifying data from many sources to create a cohesive view for smarter decisions driven by improved insights.
- [What Is Customer Experience? The Ultimate Guide](https://www.salesforce.com/cx/what-is-customer-experience/): Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support.
- [What Is Customer Data Integration (CDI)?](https://www.salesforce.com/data/connectivity/customer-data-integration/): Customer data integration (CDI) organizes data from multiple sources to improve sharing across teams. Learn its benefits, challenges, best practices, and more.
- [Data Cloud Connectors Directory](https://www.salesforce.com/data/connectivity/data-cloud-connectors/): Explore Data Cloud connectors directory to connect all data across your enterprise to power actions across sales, service, and marketing.
- [What Is Data Harmonization?](https://www.salesforce.com/data/connectivity/data-harmonization/): Data harmonization ensures consistency and compatibility by aligning data from different sources to a common format.
- [Salesforce data cloud compared to hightouch cdp](https://www.salesforce.com/data/compare/data-cloud-vs-hightouch-cdp/): Data Cloud, the intelligent activation layer to unify and activate real time enterprise data securely and bi-directionally across Salesforce, data lakes, warehouses, and business applications.
- [What Are Data Silos & Why is it a Problem?](https://www.salesforce.com/data/connectivity/data-silos/): Data silos are isolated collections of information that limit accessibility across teams. Eliminate silos to enable seamless collaboration and data flow.
- [Best Customer Experience Platform](https://www.salesforce.com/cx/): With unified data and integrated solutions in a CX platform, ensure smooth transitions between departments, drive loyalty, reduce agent workloads, and more.
- [Customer 360: Data + Ai +Trust](https://www.salesforce.com/data/customer-360/): Discover How Data, AI, and Trust change everything about the customer experience with Customer 360
- [What Is Data Connectivity?](https://www.salesforce.com/data/connectivity/guide/): Data connectivity is the process of linking systems and applications, ensuring secure, efficient, and seamless data sharing across platforms.
- [How does Data Cloud work?](https://www.salesforce.com/data/how-it-works/): Learn how Data Cloud works to make your data simple enough for everyone to use but powerful enough to transform the customer experience.
- [IDC - Data Cloud as Foundation to Agentforce](https://www.salesforce.com/data/idc-data-strategy-foundation-agentforce/): Get the latest IDC report on why Data Cloud is the foundation to building agents using Agentforce.
- [Data Cloud - Zero Copy Connectivity](https://www.salesforce.com/data/connectivity/zero-copy/): Zero-copy data: Real-time insights, no duplication. Power AI in Salesforce Data Cloud. (91 characters)
- [Data Cloud Pricing](https://www.salesforce.com/data/pricing/): Data Cloud offers a flexible, consumption based, pricing model that is designed to ensure you only pay for what you use
- [Data Cloud Service use case for pricing](https://www.salesforce.com/data/pricing/service-use-case/): Empowering Financial Service Agents with a Unified Customer View and Proactive Automation using Salesforce Data Cloud
- [Data Cloud Zero Copy use case for pricing](https://www.salesforce.com/data/pricing/zero-copy-use-case/): Supercharging B2B Sales with Zero Copy using Salesforce Data Cloud
- [What Is Data Governance & Why Is It Crucial?](https://www.salesforce.com/data/governance/guide/): Data governance defines the policies, processes, and roles that keep your data secure, reliable, and optimized for better decision-making and compliance.
- [Data Cloud Pricing calculator](https://www.salesforce.com/data/pricing/calculator/): Estimate your Data Cloud consumption and generate an estimate based on your usage of different features.
- [Salesforce Data Cloud Governance](https://www.salesforce.com/data/governance/): Govern structured and unstructured data with ease, enforce consistent access across all data sources, and establish secure, private connections to share sensitive data safely.
- [What Is a Data Platform?](https://www.salesforce.com/data/platform/): A data platform is the foundation for managing, analyzing, and using data effectively, enabling scalable and secure data solutions for your business.
- [Data Cloud Agentforce use case for pricing](https://www.salesforce.com/data/pricing/agentforce-use-case/): Agentforce helps transform patient care using data, with Data Cloud
- [Data Cloud Resources](https://www.salesforce.com/data/resources/): Get the most out of Data Cloud with resources likes guides, videos, tips, tricks, and best practices.
- [Data Cloud marketing use case for pricing](https://www.salesforce.com/data/pricing/marketing-use-case/): How Salesforce Data Cloud helps marketing teams connect data.
- [Multipliers for Data Cloud](https://www.salesforce.com/data/rates/multipliers/): See information about Multipliers for Data Cloud.
- [Data Cloud - Automotive Reference Architecture](https://www.salesforce.com/data/resources/sample-app-automotive/): Experience firsthand how a unified guest profile, AI-Powered insights, and intelligent automation can transform customer experiences with Salesforce Data Cloud.
- [Salesforce Data Cloud](https://www.salesforce.com/data/next-steps/): Unify your customer data with Data Cloud. Get the real-time insights you need to personalize every customer experience, at every touchpoint.
- [Structured Data vs. Unstructured Data: Key Differences](https://www.salesforce.com/data/structured-data-vs-unstructured-data/): Structured data is standardized and quantitative, while unstructured data is diverse and qualitative. Learn how both types are stored and analyzed for insights.
- [Unlock the power of Saleforce Data Cloud and Agentforce with our sample app.](https://www.salesforce.com/data/resources/sample-app-hospitality/): Experience firsthand how a unified guest profile, AI-Powered insights, and intelligent automation can transform customer experiences with Salesforce Data Cloud.
- [What Is Synthetic Data?](https://www.salesforce.com/data/synthetic-data/): Synthetic data is AI-generated information that is created from scratch using AI models, rather than collected from any real-world source.
- [What Is Unified Data?](https://www.salesforce.com/data/unified-data/): Unified data integrates fragmented data sources into a single, cohesive system for efficient access, streamlined analysis, and better decision-making.
- [Automate service alerts and workflows with vehicle data.](https://www.salesforce.com/data/use-cases/automotive/actionable-customer-insights/): Engage clients proactively and personalize their service experience with insights and AI-driven recommendations derived from vehicle maintenance history and driver data.
- [What Is a Unified Data Platform?](https://www.salesforce.com/data/unified-data/platform/): Unified data platforms unite diverse datasets into one hub, simplifying analytics workflows and accelerating the path to actionable data intelligence.
- [Boost dealership performance through personalized sales.](https://www.salesforce.com/data/use-cases/automotive/proactive-sales/): Proactively serve customers using vehicle data and AI to tailor an end-to-end personalized sales experience that engages with customers at the right time and through their preferred communication channels.
- [Unified View of the Customer, Vehicle & Dealer](https://www.salesforce.com/data/use-cases/automotive/unified-customer-view/): Enabling a single, unified, 360-degree view of the customer, vehicle, and dealer to enhance experiences, maximize revenue and make smarter business decisions.
- [Optimize collections with performance and accounts receivables data.](https://www.salesforce.com/data/use-cases/communications/accounts-receivable/): Decrease accounts receivable and reconcile bill under-payment due to contractual service level agreement clauses. Recover underpayments if customer claims SLA was violated but service was indeed according to contract.
- [Billing Inquiry Manager](https://www.salesforce.com/data/use-cases/communications/billing-inquiry-manager/): Streamline and enhance billing inquiry management. Offer customers real-time access to billing, personalized issue resolution, and analysis for potential billing disputes or questions - all while ensuring data consistency and personalization based on individual customer history and usage patterns.
- [Provide proactive customer support](https://www.salesforce.com/data/use-cases/communications/proactive-customer-support/): Communications providers can leverage Data Cloud Sub-Second Real-Time to predict and resolve service issues proactively, enhance support interactions, and automate customer outreach, improving satisfaction and loyalty.
- [Data Cloud Use Cases](https://www.salesforce.com/data/use-cases/): Explore use cases for Salesforce Data Cloud across products and industries. Unify data, simplify actions, and satisfy customers-all with Data Cloud.
- [Upsell customers by monitoring performance against SLO.](https://www.salesforce.com/data/use-cases/communications/slo-monitoring-upsells/): Analyze broadband service performance against predefined Service Level Objectives (SLOs) such as bandwidth, latency, packet loss, jitter, uptime, and error rate.
Identify opportunities for upselling by determining if the current service level meets your customers' needs or if there are areas where an upgrade could improve their experience and trigger a recommendation.
- [Improve revenue strategy with data-driven planning](https://www.salesforce.com/data/use-cases/consumer-goods/optimized-planning/): Optimize and streamline assortment analysis, promotion opportunities, and store execution by region and segment.
- [Be the trusted energy advisory.](https://www.salesforce.com/data/use-cases/energy/energy-advisory/): Become the advisor to your customer on their energy bills. Providing advice to customers on how to manage their bills, improve energy efficiency, get ROI on investments in their home or buildings, and achieve energy and emissions targets.
- [Utilize intelligent omnichannel execution.](https://www.salesforce.com/data/use-cases/consumer-goods/omnichannel-execution/): Maximize service efficiency, sales revenue and customer satisfaction with the data to make smarter decisions from the contact center to the field.
- [Unify siloed utility data into a single view.](https://www.salesforce.com/data/use-cases/energy/unified-customer-view/): Bring together all your utility data across every department to develop a unified view of your customer that every team can act on.
- [Optimize assortments and promotions in-store.](https://www.salesforce.com/data/use-cases/consumer-goods/retail-consumer-personalization/): Use historical claims data to power actionable insights and AI that ensure faster processing and compliance with regulatory timelines.
- [Make clinical trial management easy.](https://www.salesforce.com/data/use-cases/healthcare/clinical-trial-management/): Simplify clinical trial management by enabling collaboration, identifying patient candidates, and integrating diverse data sources to generate insights that enhance decision-making and improve clinical development outcomes.
- [Real-time personalized web experience](https://www.salesforce.com/data/use-cases/consumer-goods/personalized-web-experiences/): Consumer products companies can use Data Cloud Sub-Second Real-Time to personalize web content based on real-time customer behavior and preferences, driving engagement, satisfaction, and conversion rates.
- [Unify policy and claims data to deliver personalized marketing engagement.](https://www.salesforce.com/data/use-cases/financial-services/insurance-marketing/): Navigate legacy policy systems and data environments that are often complicated and long-standing. Build a single view of all your customers' policy information, engagement activity, and claims history.
- [Increase deposits with personalized marketing.](https://www.salesforce.com/data/use-cases/financial-services/personalized-marketing/): Drive the volume and frequency of deposits and investments with precision, personalized marketing. All driven by a single view of your customer. Improve awareness and conversion rates and better understand your customer's circumstances.
- [Deliver personalized experiences with energy usage data.](https://www.salesforce.com/data/use-cases/energy/connected-assets/): Empower organizations and end users to drive near real time actions by activating real time energy consumption, asset health and performance data.
- [Deliver personalized insurance experiences.](https://www.salesforce.com/data/use-cases/financial-services/personalized-engagement/): Access and integrate all of your customer data, no matter where it is, and use it to provide personalized engagement in the hands of your sellers, service operatives, marketing, and distribution management.
- [Create targeted marketing campaigns](https://www.salesforce.com/data/use-cases/financial-services/targeted-marketing-campaigns/): Financial services firms can leverage Data Cloud Sub-Second Real-Time to dynamically segment customers, deliver personalized offers, and automate timely campaigns, improving customer engagement and driving conversions.
- [Intelligently engage healthcare professionals on all channels.](https://www.salesforce.com/data/use-cases/healthcare/hcp-engagement/): Deepen your relationships and deliver personalized experiences that increase adoption and engagement with every HCP from a complete and unified profile.
- [Improve prior authorization processing for patients.](https://www.salesforce.com/data/use-cases/healthcare/prior-authorization-processing/): Use historical claims data to power actionable insights and AI that ensure faster processing and compliance with regulatory timelines.
- [Activate a Unified Health Score](https://www.salesforce.com/data/use-cases/healthcare/unified-health-score/): Build a complete, longitudinal view of your patients that aggregates data not only from a CRM system but also from other external systems that store patient data.
- [Provide proactive service and maintenance](https://www.salesforce.com/data/use-cases/manufacturing/proactive-service/): Proactively serve customers using IoT data and AI to tailor an end-to-end personalized service experience at the right time via the customer's preferred engagement channel.
- [IoT & telemetry informed customer insights](https://www.salesforce.com/data/use-cases/manufacturing/unified-customer-view/): Harmonize customer data & connected asset data to orchestrate personalized experiences.
- [Deliver dynamic pricing offers](https://www.salesforce.com/data/use-cases/manufacturing/dynamic-pricing-strategy/): Gain insights into product performance and pricing data to address performance issues, optimize pricing strategies, and make informed decisions.
- [Unlock Cross Sell & Upsell Through Targeted Advertising](https://www.salesforce.com/data/use-cases/media/ad-optimization/): Gain a clear picture of who interacts with all of your advertising spend and fix the leaky bucket of duplicate and mis-targeted ads. Improve the impact of ads , and increase the efficacy of your advertising spend.
- [Build your foundational business data infrastructure](https://www.salesforce.com/data/use-cases/manufacturing/data-infrastructure/): Centralize meaningful data across multiple sources into one comprehensive view of your overall business so you can see trends, gain insights and make data-driven decisions.
- [Provide shoppers personalized recommendations and offers.](https://www.salesforce.com/data/use-cases/retail/personalized-shopping-experiences/): Engage potential customers at every point in the purchase journey with personalized, relevant information and offers.
- [Decrease cost per acquisition through targeted advertising.](https://www.salesforce.com/data/use-cases/retail/targeted-advertising/): Identify high-potential target groups most similar to existing high-value audiences and decrease cost per acquisition via lookalike modeling, advanced segmentation, and advertising activation to key partners.
- [Create a unified profile with subscriber lifecycle management.](https://www.salesforce.com/data/use-cases/media/subscriber-lifetime-management/): Streamline the entire journey from acquisition to creating lifelong customers. Gain insights to improve retention rates by proactively addressing customer needs and resolving potential issues before they occur.
- [Drive incremental revenue via cross sell & up sell](https://www.salesforce.com/data/use-cases/manufacturing/revenue-growth/): Drive revenue growth by recommending products tailored to customer needs. Match and suggest complementary products to boost product adoption and sales. Promote additional purchases through product affinity and next best offer.
- [Real-time profile sharing and management](https://www.salesforce.com/data/use-cases/retail/real-time-profile-sharing-and-management/): Retailers can leverage Data Cloud Sub-Second Real-Time to instantly update and unify customer profiles across channels, enabling dynamic personalization and a consistent customer experience that drives engagement and sales.
- [What Is A Data Lakehouse?](https://www.salesforce.com/data/what-is-a-data-lakehouse/): What is a data lakehouse? It combines the best of data warehouses and data lakes, helping you improve efficiency - and customer satisfaction.
- [Optimize service with conversation intelligence.](https://www.salesforce.com/data/use-cases/retail/conversation-intelligence/): Use detailed transcript data from every service conversation on any channel, to extract common contact reasons, policies, identify similar resolution paths for common issues, and understand customer sentiment, ideally in real-time. Allow agents (and bots) to provide better service response and supervisors to optimize service operations.
- [Real-time omnichannel ecommerce recommendations](https://www.salesforce.com/data/use-cases/retail/e-commerce-recommendations/): Retailers can leverage Data Cloud Sub-Second Real-Time to deliver personalized product recommendations, optimize promotions, and enhance product discovery, significantly boosting sales and customer satisfaction.
- [What is Big Data?](https://www.salesforce.com/data/what-is-big-data/): Learn what big data is and why it's important to your business in the age of AI. Find out how to make the most of big data with actionable insights from your data resources.
- [Increase fan engagement with personalized experiences.](https://www.salesforce.com/data/use-cases/media/fan-engagement/): Make deeper connections for life with your fans by getting to know them and making every interaction memorable. Increase revenue by identifying upsell and cross-sell opportunities that will increase wallet share alongside customer satisfaction.
- [Data Integrity Best Practices](https://www.salesforce.com/data/what-is-data-integrity/best-practices/): Explore effective data integrity best practices to enhance data quality and reliability, and prevent errors and discrepancies in your organization.
- [What is Data Strategy?](https://www.salesforce.com/data/what-is-data-strategy/): A data strategy is a comprehensive plan that addresses how data will be used to support the goals of a business. Read more about it in our guide.
- [What Is Data Activation?](https://www.salesforce.com/data/what-is-data-activation/): Data activation is the process of transforming raw data into actionable insights to fuel business decisions. Learn more about data integration, operationalization, and driving measurable outcomes.
- [What Is Data Cloud?](https://www.salesforce.com/data/what-is-data-cloud/): Data Cloud is a hyperscale data platform built directly into Salesforce - enabling you to bring together all your company and customer data.
- [What Is Data Integrity? (A Complete Guide)](https://www.salesforce.com/data/what-is-data-integrity/): Want to understand data integrity? This guide explains what it is, breaks down all the benefits, and details why it matters to your business success.
- [What Is a Data Lake? Key Concepts and Benefits](https://www.salesforce.com/data/what-is-a-data-lake/): Realize the potential of your data with data lakes. Discover how they differ from data warehouses and lake houses, and get tactics to maximize your data lake ROI.
- [Data vs. Metadata: What's the Difference?](https://www.salesforce.com/data/what-is-metadata/data-vs-metadata/): Data is content. Metadata gives it context. Together, they help humans and AI interpret, organize, and analyze information effectively.
- [Design Survey](https://www.salesforce.com/design/design-survey/):
- [What is Metadata in AI?](https://www.salesforce.com/data/what-is-metadata/ai-metadata/): What is AI metadata? It's the thing that makes generative AI more relevant and useful to your business. How? By helping AI make sense of your questions.
- [Accessibility | Dreamforce 2025](https://www.salesforce.com/dreamforce/accessibility/): Accessibility at Dreamforce.
- [Advantages of Implementing an Enterprise Data Warehouse](https://www.salesforce.com/data/what-is-enterprise-data-warehouse/): Enterprise Data Warehouse technology allows for business to increase their bottom line. Find out how enterprise data warehouse systems can help you.
- [Dreamforce 2025 Schedule](https://www.salesforce.com/dreamforce/schedule/): Explore the Dreamforce 2025 schedule and get a glimpse of the innovation, insights, and inspiration that awaits.
- [What Is Unstructured Data?](https://www.salesforce.com/data/what-is-unstructured-data/): Unstructured data is information not stored in predefined formats, including text, images, audio, & more. Learn about its significance & analysis methods.
- [What Is Real-Time Data Activation?](https://www.salesforce.com/data/what-is-real-time-data-activation/): Real-time data activation is the process of turning data into action in real-time. Learn more about the benefits, use cases, & how your business can be proactive.
- [Dreamforce 101 | Dreamforce 2025](https://www.salesforce.com/dreamforce/dreamforce-101/): With the Dreamforce Guide, get the tips to arrive prepared and ready to learn, connect, have fun, and give back.
- [Dreamforce 2025](https://www.salesforce.com/dreamforce/): Dreamforce 2025 is the world's largest & most trusted AI event. Join us for 3 days of innovation, inspiration, and Agentforce transformation.
- [Zero Copy Partner Network](https://www.salesforce.com/data/zero-copy-partner-network/): Simplify Data access with Zero Copy Partner Network. Create AI solutions on Einstein 1 with partners like AWS, Databricks, Google, Snowflake, IBM and Microsoft.
- [What Is Metadata: Definition, Types, & Uses](https://www.salesforce.com/data/what-is-metadata/): Metadata is data about data. It makes data searchable, adds context, and improves organization. Learn about the types and uses.
- [Training & Certification | Dreamforce 2025](https://www.salesforce.com/dreamforce/training-cert/): Fast-track your path to certification with three days of immersive training led by product experts.
- [Why Attend Dreamforce 2025](https://www.salesforce.com/dreamforce/why-dreamforce/): Dreamforce is the only place to get up to speed on revolutionary AI tools shaping the new era of business, so you can, too.
- [What Is Structured Data?](https://www.salesforce.com/data/what-is-structured-data/): Structured data is data stored in a predefined format. Learn how it contrasts with unstructured data and why both are vital for business insights.
- [What is Digital Transformation?](https://www.salesforce.com/digital-transformation/): Digital transformation is the integration of digital technology into all areas of a business, changing how it operates and delivers value to customers.
- [Salesforce Design: Overview](https://www.salesforce.com/design/): Salesforce designers are passionate about creating human-centered experiences on the Salesforce Platform.
- [FAQ | Dreamforce 2025](https://www.salesforce.com/dreamforce/faq/): We have answers to all your Dreamforce 2025 questions including how to register, bootcamps, and certifications
- [Advancement CRM Software for Alumni Engagement](https://www.salesforce.com/education/advancement-software/): Salesforce provides integrated advancement software with a CRM to drive fundraising, personalize alumni engagement, and streamline operations.
- [Academic Operations Platform](https://www.salesforce.com/education/academic-operations-platform/): Modernize academic operations with Education Cloud. Activate learner data with AI CRM and next-gen SIS capabilities for intelligent, future-ready experiences.
- [Aalto University](https://www.salesforce.com/education/aalto-university/): Aalto University is delivering personalised support and services with Salesforce, transforming the student experience.
- [Education Cloud CRM Software](https://www.salesforce.com/education/): Discover a CRM for Education that enables you to get the full view of prospective students and alumni information all in one place.
- [5 strategies to boost alumni engagement](https://www.salesforce.com/education/advancement-software/alumni-engagement-ideas/): Learn how to improve alumni engagement and increase donations by offering value to students long after graduation.
- [Connected Student Report](https://www.salesforce.com/education/connected-student-report/): The Connected Student Report explores top trends in higher education. Learn about creating a great higher ed experience from students and staff.
- [Agentforce for Education](https://www.salesforce.com/education/artificial-intelligence/): Elevate the constituent experience with agentic AI solutions at the center of every engagement. Learn more about Agentforce for education.
- [AI Agents in Education: Benefits & Use Cases](https://www.salesforce.com/education/artificial-intelligence/ai-agents-in-education/): See how AI agents in education streamline administrative tasks, empower teachers, and deliver customized support for diverse learning styles.
- [Salesforce Education Cloud | Education CRM](https://www.salesforce.com/education/cloud/): Education Cloud is a CRM for Education that unifies prospects and student data into a single source of truth and deliver personalized experiences at scale.
- [Connecting the Dots and Data to Improve Student Success](https://www.salesforce.com/education/connecting-dots-data/): Discover how to use student engagement and traditional data to ensure student success.
- [Dallas College Customer Story](https://www.salesforce.com/education/dallas-college/): Dallas College is using technology to serve students and the needs of its community with help from Salesforce.org Education Cloud.
- [Next-Gen Student Information System on Education Cloud](https://www.salesforce.com/education/cloud/next-gen-sis/): Extend the power of Salesforce Education Cloud with student information system (SIS) capabilities on a deeply unified platform.
- [CRM in Higher Education: A Complete Guide](https://www.salesforce.com/education/crm/): Learn how CRM for higher education enables colleges and universities to manage relationships with students, alumni, faculty, staff, and partners in one view.
- [Indiana University Customer Story](https://www.salesforce.com/education/indiana-university/): Indiana University implemented Salesforce to grow, recruit, engage, serve, and retain relationships with IU's communities of prospects, students, and staff.
- [DeVry University Customer Story](https://www.salesforce.com/education/devry-university/): With Marketing Cloud, DeVry University was able to better personalize its outreach to students, improving academic success.
- [Imperial College Business School](https://www.salesforce.com/education/imperial-college-business-school/): Imperial College Business School nurtures the business leaders of tomorrow.
- [Iowa State University Customer Story](https://www.salesforce.com/education/iowa-state-university/): Iowa State University leveraged the Salesforce platform to increase visibility, improve case management, and deliver impactful communications.
- [Insead Business School - Customer Story Salesforce.com](https://www.salesforce.com/education/insead/): A leading business school increases productivity by 15% to gain rich insights and create a smoother customer experience for learners.
- [Higher Education Marketing Software](https://www.salesforce.com/education/marketing-software/): Learn how higher Education marketing software can help you get to know your students and supporters, and optimize your impact.
- [Online Adult and Continuing Education CRM](https://www.salesforce.com/education/lifelong-learning-software/): Learn how a higher ed CRM can power executive, online, and continuing Education programs to deliver connected experiences for lifelong learning.
- [A Guide to Higher Ed Email Marketing](https://www.salesforce.com/education/marketing-software/higher-education-email-marketing-guide/): Learn how to connect with students through higher education email marketing. Discover the trends and dive into the best practices of email marketing.
- [Purdue for Life Foundation Customer Story](https://www.salesforce.com/education/purdue-for-life-foundation/): Salesforce helped the Purdue for Life Foundation transform its operations into a single, unified platform.
- [CRM in Higher Education: A Complete Guide](https://www.salesforce.com/education/marketing-software/higher-education-marketing-guide/): Higher education marketing creates a brand identity that attracts the right students to the right schools. Learn strategies that save time and budget.
- [Oakland Unified School District](https://www.salesforce.com/education/oakland-unified-school-district/): Oakland Unified School District leverages Salesforce to connect students to services through a full-service community school model.
- [Salesforce for Education Pricing](https://www.salesforce.com/education/pricing/): Find pricing information for Education Cloud a Salesforce CRM platform for higher ed and K-12 educational institutions.
- [Enhance the education experience with the #1 CRM for learner and institution success.](https://www.salesforce.com/education/pricing/experience-cloud-for-education-pricing-page/): Enhance the education experience with the #1 CRM for learner and institution success.
- [Deliver connected education journeys for life with Education Cloud.](https://www.salesforce.com/education/pricing/actionable-insights-pricing-page/): Enhance the education experience with the #1 CRM for learner and institution success.
- [QUT's vision for digital engagement](https://www.salesforce.com/education/queensland-university-technology/): QUT drives lifelong learning and real-world connection.
- [Best CRM for K-12 Schools](https://www.salesforce.com/education/k-12-software/): Discover how a CRM for K-12 can support schools while they pivot from classrooms to digital learning to provide student support, safety, and family engagement.
- [Breaking Down the Admissions Funnel](https://www.salesforce.com/education/recruitment-admissions-software/admissions-funnel-guide/): Understand the admissions funnel to develop strategies that turn potential students into enrolled ones. Read on for enrollment funnel ideas.
- [What is student enrollment? 7 higher ed strategies](https://www.salesforce.com/education/recruitment-admissions-software/student-enrollment-strategies/): Student enrollment refers to the number of students that currently attend a school or a course. Learn how to build an enrollment strategy in higher education.
- [Embracing the Future of Education Together](https://www.salesforce.com/education/resources/embracing-future-education-together/): Learn how we can help schools thrive in the next normal.
- [Best Admissions CRM Software | Recruitment CRM](https://www.salesforce.com/education/recruitment-admissions-software/): Leverage the most scalable recruitment and admissions CRM for enrollment management, finding best-fit students, and streamlining application processes.
- [Texas A&M AgriLife Services](https://www.salesforce.com/education/texas-a-m-agrilife/): Texas A&M AgriLife Services creates their own future with Commerce Cloud.
- [San Mateo Community College District](https://www.salesforce.com/education/san-mateo-county-community-college-district/): SMCCCD aligned its recruiting, admissions, and student outreach with Salesforce's Salesforce for Education and Marketing Cloud.
- [What is student retention in higher education?](https://www.salesforce.com/education/student-success-software/student-retention-strategies/): Student retention measures the percentage of students who are still in class after enrolling. Learn the top strategies for improving retention rates.
- [5 student recruitment strategies for higher education](https://www.salesforce.com/education/recruitment-admissions-software/student-recruitment-strategies/): These 5 student recruitment strategies will make your university stand out. Understand the trends shaping the future of college recruitment.
- [Texas A&M Foundation](https://www.salesforce.com/education/texas-am-foundation/): Texas A&M Foundation turned to Salesforce to deploy a platform that could drive donor centricity and transform operations.
- [Student Success Software for Higher Ed](https://www.salesforce.com/education/student-success-software/): Learn how student success software for higher ed drives retention and ensures equitable student support so that students get the right support at the right time.
- [What is student success? 6 improvement tips](https://www.salesforce.com/education/student-success-software/what-is-student-success/): Student success is about reaching academic, social, and financial goals on campus. Here's how to understand each student and increase staff productivity.
- [Texas Tech University Story](https://www.salesforce.com/education/texas-tech-university/): With Salesforce, Texas Tech University was able to increase student enrollment and retention, as well as enhance the student experience.
- [USC is redefining the alumni and donor experience with Salesforce for Education.](https://www.salesforce.com/education/university-southern-california/): USC is redefining the alumni and donor experience with Salesforce for Education.
- [CRM for Energy & Utilities Companies](https://www.salesforce.com/energy-utilities/): CRM software for energy & utilities can help you engage customers, educate stakeholders, track assets, manage suppliers and more.
- [University Fundraising: 4 Future Ready Strategies](https://www.salesforce.com/education/university-fundraising/): Adopting these university fundraising strategies and understanding trends can help prepare your school to weather any economic changes or stressors.
- [University of Wisconsin-Madison Customer Story](https://www.salesforce.com/education/university-of-wisconsin-madison/): Through the power of Salesforce Education Cloud, UW-Madison is able to emphasize outreach by addressing the recruiting needs of different departments.
- [5 Practical Steps To Transform Your Institution With AI and Agents](https://www.salesforce.com/education/transform-your-institution-with-ai/): Explore the AI Playbook for Higher Education.
- [University of East Anglia](https://www.salesforce.com/education/university-of-east-anglia/): University of East Anglia increases marketing engagement with AI, automation, dynamic content and personalization using Salesforce.
- [Westmont College Customer Story](https://www.salesforce.com/education/westmont-college/): Westmont College puts Salesforce at the center of their student experience.
- [University of Washington Continuum College Customer Story](https://www.salesforce.com/education/uw-continuum-college/): University of Washington Continuum College uses technology to meet students where they are.
- [University of Maryland Customer Story](https://www.salesforce.com/education/university-of-maryland/): With Salesforce, The University of Marlyand upgraded its processes, integrated its systems, and developed TerpEngage, a campus-wide engagement platform.
- [AI in the Energy Industry](https://www.salesforce.com/energy-utilities/artificial-intelligence-energy/): Using generative AI in energy and utilities transforms the industry by enhancing customer experiences and optimizing operations.
- [AI in the Utilities Industry: Use Cases & Trends (2024)](https://www.salesforce.com/energy-utilities/artificial-intelligence-utilities/): Explore the impact of AI in utilities. Learn more about challenges, limitations, benefits, and use cases of artificial intelligence in the utilities sector.
- [What are AI Agents for Energy?](https://www.salesforce.com/energy-utilities/artificial-intelligence/ai-agents-for-energy/): Learn how AI agents for energy can efficiently and effectively enhance energy transition initiatives.
- [Agentforce for Energy & Utilities](https://www.salesforce.com/energy-utilities/artificial-intelligence/): Agentforce offers the essential building blocks for the automotive industry to deploy trusted agentic AI solutions that work with no setup.
- [Energy & Utilities Cloud](https://www.salesforce.com/energy-utilities/cloud/): Learn how Energy & Utilities Cloud can set you up for the future of energy with personalized service, unified customer data, and business agility.
- [Utility Customer Experience Management](https://www.salesforce.com/energy-utilities/customer-experience-management/): Un-silo your data and connect teams with personalized utility customer experience management on the world's most trusted data, AI and CRM platform.
- [Best CRM Software for the Oil & Gas Industry](https://www.salesforce.com/energy-utilities/oil-gas-industry-software/): Use CRM software for the oil and gas industry to optimize safe field operations, engage stakeholders with trust, and drive business transition.
- [Field Service Management Software for Utilities](https://www.salesforce.com/energy-utilities/field-service-management-software/): Learn how field service software for utilities can help you get complete visibility into service operations and assets, improving customer service.
- [CRM for Power Companies | Utility Management Software](https://www.salesforce.com/energy-utilities/power-utilities-software/): Unlock data and automate processes to connect utility customers, partners, and field assets on the world's most trusted data, AI and CRM platform.
- [Clean Energy Program Management](https://www.salesforce.com/energy-utilities/energy-management-software/): Use energy management software to drive adoption in utility clean energy programs, connect customers, and streamline contractor participation.
- [Midstream Oil & Gas Energy Management Software](https://www.salesforce.com/energy-utilities/midstream-oil-gas-software/): Learn how midstream oil and gas energy managment software can help you streamline field operations and improve safety, sustainability and efficiency.
- [Downstream Oil & Gas Analytics Software](https://www.salesforce.com/energy-utilities/downstream-oil-gas-software/): See how downstream oil & gas analytics software can help you build loyalty and improve sales execution as energy consumption changes with the market.
- [Energy Broker CRM Software](https://www.salesforce.com/energy-utilities/energy-broker-software/): Learn how energy broker CRM software converts retail energy customers and reduces churn with agile quote-to-contract automation powered by Data & AI.
- [Energy & Utilities Cloud Pricing](https://www.salesforce.com/energy-utilities/cloud/pricing/): Explore pricing for Energy & Utilities Cloud and find the right solution for your business needs.
- [4 Steps Utilities Can Take to Build Trust with EV Drivers](https://www.salesforce.com/energy-utilities/resources/utilities-build-trust-with-ev-drivers/): Utilities and their customers can form a closer, more valuable relationship around electric vehicles.
- [Upstream Oil & Gas](https://www.salesforce.com/energy-utilities/upstream-oil-gas-software/): Learn how upstream oil and gas software connects stakeholders across the value chain to get the most value from the growing upstream ecosystem.
- [Digital Transformation in Oil and Gas](https://www.salesforce.com/energy-utilities/resources/digital-transformation-oil-gas/): Learn how to take advantage of opportunities to adapt and thrive.
- [Oilfield Services & Equipment Software](https://www.salesforce.com/energy-utilities/oilfield-services-equipment-software/): Learn how oilfield services and equipment software can help create trust, transparency and responsiveness in an increasingly competitive marketplace.
- [Omnichannel Utility Customer Service](https://www.salesforce.com/energy-utilities/self-service-portals/): Learn how to use utility self service portals to create seamless utility customer experiences and upskill your contact center agents at scale.
- [Education Summit 2025](https://www.salesforce.com/events/education-summit/): Education Summit 2025 - Join us at Education Summit, the premier AI event for education leaders & Trailblazers. Discover Agentforce, the future of education, & explore over 90 sessions.
- [Engineering, Construction, and Real Estate CRM](https://www.salesforce.com/engineering-construction-real-estate/): Harness the power of data and AI to streamline operations, enhance experiences, and drive cost-efficient growth.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Construction CRM | Contractor CRM | CRM for Builders](https://www.salesforce.com/engineering-construction-real-estate/construction-software/): Boost agility, productivity, and mitigate risk with a customizable AI-driven CRM for engineering and construction, featuring automation and analytics.
- [Education Summit | FAQ - We have answers to all of your Education Summit questions, including: how to register, bootcamps, travel, and accommodations.](https://www.salesforce.com/events/education-summit/faq/): Education Summit | FAQ
- [Residential Services CRM | Commercial Services CRM](https://www.salesforce.com/engineering-construction-real-estate/residential-commercial-services-software/): Leverage connected data and digital labor to efficiently and cost-effectively enhance, curate, and connect the entire customer journey.
- [salesforce-events-app-eula-fy25](https://www.salesforce.com/events/docs/salesforce-events-app-eula-fy25/): salesforce-events-app-eula-fy25
- [Real Estate CRM for better customer experiences](https://www.salesforce.com/engineering-construction-real-estate/real-estate-software/): Boost productivity and personalization with AI-powered solutions that drive business and ensure financial and operational stability.
- [FAQ | DataFam Europe 2024](https://www.salesforce.com/events/datafam-europe/faq/): Discover how to make decisions faster with AI-powered data and analytics at DataFam Europe 11-12 November 2024. Register now.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Global Sponsorship Overview](https://www.salesforce.com/events/sponsorship/global-sponsorship/): Salesforce sponsorships are an exciting adventure for you and your brand.
- [CRM for Construction and Contractors](https://www.salesforce.com/experience/construction/): Learn more about Salesforce's construction CRM offering and how it can help your business succeed.
- [salesforce-events-app-privacy-statement](https://www.salesforce.com/events/salesforce-events-app-privacy-statement/): salesforce-events-app-privacy-statement
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Sponsorship](https://www.salesforce.com/events/sponsorship/overview/): Salesforce sponsorships are an exciting adventure for you and your brand.
- [Webinars Home](https://www.salesforce.com/events/webinars/): Register to join our upcoming live webinars, or watch on-demand webinars at any time.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [AAA's personalized service puts 60 million in the driver's seat.](https://www.salesforce.com/financial-services/aaa-automation-reduced-response-times/): Learn how AAA reduced response times by 10% with automation.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Agentforce for Financial Services](https://www.salesforce.com/financial-services/artificial-intelligence/): Discover the benefits of agentic AI in finance, plus every achievable use case of Salesforce Financial Services Cloud, an agentic AI-powered solution.
- [Salesforce Events](https://www.salesforce.com/events/): Discover Salesforce events worldwide including Dreamforce, TrailblazerDX, and World Tour stops. Register for expert sessions, trainings, and industry demos.
- [Salesforce Customer 360 for Financial Services](https://www.salesforce.com/financial-services/): Grow trusted relationships with personalized experiences powered by CRM + AI + Data + Trust on world's most innovative financial services software.
- [Agentic AI in Banking: Meaning, Benefits, and Applications](https://www.salesforce.com/financial-services/artificial-intelligence/agentic-ai-in-banking/): Agentic AI in banking empowers banks with autonomous decision-making, improved compliance, fraud detection, and personalized customer experiences.
- [Agentic AI in Insurance: Benefits and Use Cases](https://www.salesforce.com/financial-services/artificial-intelligence/agentic-ai-in-insurance/): Agentic AI in insurance streamlines claims, enhances fraud detection, and personalizes service-boosting efficiency, accuracy, and customer trust.
- [Guide to AI for Insurance Agents](https://www.salesforce.com/financial-services/artificial-intelligence/ai-for-insurance-agents/): Discover how AI for insurance agents streamlines processes and increases customer satisfaction.
- [AI Agents for Insurance: Definition, Benefits, and Uses](https://www.salesforce.com/financial-services/artificial-intelligence/ai-agents-in-insurance/): AI agents for insurance use advanced algorithms to automate claims, assess risk, and detect fraud, improving efficiency and customer satisfaction.
- [AI in Retail Banking for Growth & Innovation](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-retail-banking/): Learn how to use AI in retail banking, including challenges, use cases, best practices, and future trends.
- [The Complete Guide to AI in Insurance Underwriting](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-insurance-underwriting/): Discover how AI in insurance underwriting improves data prefill, risk models, and virtual surveys.
- [AI in Wealth Management: A Complete Guide](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-wealth-management/): Discover how using AI in wealth management operations improves decision-making, enhances client experiences, and increases operational efficiency.
- [Financial Services AI Agents: Benefits & Use Cases](https://www.salesforce.com/financial-services/artificial-intelligence/ai-agents-in-financial-services/): AI agents in financial services use machine learning to automate fraud detection, risk analysis, and trading, delivering real-time insights and security.
- [AI in Commercial Banking for Efficiency and Growth](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/commercial-banking/): Discover how AI in commercial banking impacts efficiency, risk management, and customer engagement.
- [What is Artificial Intelligence (AI) in Finance?](https://www.salesforce.com/financial-services/artificial-intelligence/guide/): Discover how AI in finance is transforming banking, investment, and risk management with automation, data insights, and smarter decision-making.
- [Understanding AI for Financial Analysis Trends](https://www.salesforce.com/financial-services/artificial-intelligence/ai-financial-analysis/): Financial analysts use AI technologies to enhance decision-making, forecast future planning, create smarter reporting, and more.
- [What is AI in Insurance?](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-insurance/): Discover how AI in insurance helps companies run more efficiently and provide better service to customers.
- [CRM For Asset Management](https://www.salesforce.com/financial-services/asset-management-crm/): The World's #1 CRM for Asset Management Firms
- [AI Insurance Claims: Fast, Accurate, & Customer-Friendly](https://www.salesforce.com/financial-services/artificial-intelligence/ai-insurance-claims/): AI for insurance claims is revolutionizing the industry with automated processing, fraud detection, real-time tracking, and enhanced customer experiences.
- [Financial Services Operations & Customer Service Solution](https://www.salesforce.com/financial-services/banking-customer-service-solution/): Next Gen Service for Banking automates tasks like fraud disputes, credit provisioning, & lost card orders, boosting productivity & customer service.
- [Best Banking CRM & Retail Banking Software](https://www.salesforce.com/financial-services/banking-software/): Enhance retail banking with scalable banking CRM software. Improve loyalty, efficiency, and engagement using data, AI, and automation.
- [Commercial Banking CRM for Client Onboarding](https://www.salesforce.com/financial-services/banking-software/commercial/): Transform commercial banking client onboarding, streamline processes, enhance customer experiences, and drive growth with a commercial banking CRM.
- [AI in Banking: Transforming the Future of Financial Services](https://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/): Learn about artificial intelligence (AI) in banking benefits, use cases, and trends.
- [Investment Banking CRM Software](https://www.salesforce.com/financial-services/banking-software/investment/): Drive deal flow, strengthen client relationships, and optimize operations with our industry leading investment banking CRM software.
- [What is CRM in Banking?](https://www.salesforce.com/financial-services/banking-software/crm/): Banking CRM strengthens client relationships. Learn the features, benefits, and costs of banking CRM.
- [Financial Services Cloud: Best Financial Services CRM](https://www.salesforce.com/financial-services/cloud/): Learn how the #1 CRM for financial services, Financial Services Cloud, can grow relationships, reduce cost to serve, and deliver personalized insights at scale.
- [What is Financial CRM? A Complete Guide](https://www.salesforce.com/financial-services/cloud/crm/): Financial CRM software manages client relationships, tracks interactions, and streamlines operations.
- [Top Financial Services Customer Experience Trends](https://www.salesforce.com/financial-services/customer-service-trends/): Customers expect a quality experience from financial services providers. Are you providing one?
- [Best CRM for Credit Unions & Community Banks](https://www.salesforce.com/financial-services/credit-unions/): Boost member satisfaction with Agentic AI-driven automation and seamless onboarding using the FSC Accelerator for Community Banks and Credit Unions.
- [Understanding AI Car Insurance in 2025](https://www.salesforce.com/financial-services/artificial-intelligence/car-insurance-guide/): Discover how AI car insurance delivers faster claims, personalized pricing, and better fraud detection for smarter, more affordable coverage.
- [Financial Services Operations & Customer Service Solution](https://www.salesforce.com/financial-services/customer-service-in-financial-services/): Improve customer service operations in financial services by connecting legacy and third-party systems for a unified experience and scale service with AI.
- [Service Cloud for Financial Services](https://www.salesforce.com/financial-services/customer-experience/): Boost productivity without sacrificing the personal touch your customers love with industry-tailored solutions designed for improving customer service in financial services.
- [Digital collection software for banks and lenders](https://www.salesforce.com/financial-services/debt-collection-software/): Empower collections teams with debt collection software that boosts rates of financial recovery in lending with borrower insights, automation, and AI.
- [Digital Insurance Solutions](https://www.salesforce.com/financial-services/digital-insurance-software/): With Salesforce's digital insurance solutions, you can harmonize core processes, unify customer data, and deploy new insurance products quickly.
- [What Is Digital Transformation in Banking?](https://www.salesforce.com/financial-services/digital-transformation-banking/): Digital transformation in banking integrates technology into all areas of banking to
improve efficiency, accessibility, and customer experience.
- [Client Onboarding Solution for Financial Services](https://www.salesforce.com/financial-services/digital-client-onboarding/): Streamline financial services digital client onboarding with a purpose-built solution. Enhance first impressions, reduce costs, and automate processes.
- [From point of sale to origination - simplify digital lending software on a flexible, AI-powered digital lending platform.](https://www.salesforce.com/financial-services/digital-lending-software/): From point of sale to origination - simplify digital lending software on a flexible, AI-powered digital lending platform.
- [Financial Services Industry Trends for 2025 and Beyond](https://www.salesforce.com/financial-services/financial-services-industry-trends/): Stay ahead in the financial services industry with insights into the latest trends. Discover how innovations are shaping the future of finance.
- [The Crucial Role of Digital Transformation in Insurance](https://www.salesforce.com/financial-services/digital-transformation-in-insurance/): Digital transformation in insurance is revolutionizing the industry. Learn more about the benefits, challenges, and emerging technologies driving this change.
- [Best Benefits Administration Software for Insurers](https://www.salesforce.com/financial-services/group-benefits-administration-software/): Learn how group benefits administration software can help your business streamline operations and reduce costs.
- [What Is Insurtech? A Guide For Brokers and Carriers](https://www.salesforce.com/financial-services/insurance-agency-management-software/insurtech/): Insurtech helps update aging systems and propel digital innovation to drive immediate benefits for underwriters, brokers, and policyholders.
- [What is Insurance CRM?](https://www.salesforce.com/financial-services/insurance-crm/): Insurance CRM helps insurance companies provide better service, build stronger relationships with their customers, and ultimately grow their business.
- [What is Digital Transformation in Financial Services?](https://www.salesforce.com/financial-services/digital-transformation-in-financial-services/): Digital transformation in financial services is revolutionizing the industry. Learn more about its benefits and strategies for success.
- [Data Cloud for Financial Services](https://www.salesforce.com/financial-services/financial-services-data-platform/): Data Cloud puts all of your financial, policy, CRM and behavioral data to work for your customers.
- [Best Insurance Agency Management & Brokerage Software](https://www.salesforce.com/financial-services/insurance-agency-management-software/): Learn how Salesforce insurance agency management and brokerage CRM software improves sales performance with AI & automation.
- [Modernize Insurance Sales](https://www.salesforce.com/financial-services/insurance-sales/): Financial Services Cloud helps insurance carriers grow revenue, cut costs, & boost productivity with AI, data-driven tools, & distribution management.
- [Essential Insurance Marketing Strategies](https://www.salesforce.com/financial-services/insurance-agency-management-software/marketing/): Explore insurance marketing strategies for lead generation, brand awareness, and customer retention.
- [Best Mortgage CRM Software for Lenders](https://www.salesforce.com/financial-services/mortgage-software/): Boost borrower satisfaction with seamless lending experiences powered by our AI and automation-enhanced mortgage CRM.
- [Financial Services Cloud for Insurance Brokerages](https://www.salesforce.com/financial-services/insurance-brokerage-management-software/): Salesforce Insurance Brokerage Management
- [Best Life Insurance Workflow Management Software](https://www.salesforce.com/financial-services/life-insurance-management-software/): Learn how insurance workflow software powers automation and innovation for front, middle, and back office operations.
- [Personalize Financial Engagement to Build Lasting Relationships](https://www.salesforce.com/financial-services/personalization/): Unify terabytes of customer data to deliver relevant, personalized financial experiences at scale.
- [Collections and Financial Recovery Pricing](https://www.salesforce.com/financial-services/pricing/collections-and-financial-recovery-pricing/): Collections and Financial Recovery is a free add-on product for Financial Services Cloud with additional usage credits available.
- [Financial Services Cloud Pricing](https://www.salesforce.com/financial-services/pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Digital Lending Pricing](https://www.salesforce.com/financial-services/pricing/digital-lending-platform-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Insurance Claims Management Pricing](https://www.salesforce.com/financial-services/pricing/insurance-claims-management-pricing/): Explore pricing for Salesforce Insurance Claims Management and find the right solution for your business needs.
- [Brokerage Pricing Detail Page - Service Edition](https://www.salesforce.com/financial-services/pricing/insurance-brokerage-service-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [Financial Services Cloud for Insurance Brokerages for Sales and Service Edition Pricing](https://www.salesforce.com/financial-services/pricing/insurance-brokerage-sales-service-pricing/): Explore pricing for Salesforce Financial Services Cloud and find the right solution for your business needs.
- [What Is Insurance Claims Management Software?](https://www.salesforce.com/financial-services/property-casualty-insurance-software/claims-management-software/): Insurance claims management software can help insurers expedite their claims processing, enhance customer service capabilities, and more.
- [Insurance Policy Administration Pricing](https://www.salesforce.com/financial-services/pricing/insurance-policy-administration-pricing/): Explore pricing for Salesforce Insurance Policy Administration and find the right solution for your business needs.
- [Insurance Product Administration Pricing](https://www.salesforce.com/financial-services/pricing/insurance-product-administration-pricing/): Explore pricing for Salesforce Insurance Product Administration and find the right solution for your business needs.
- [What Is Insurance Claims Automation?](https://www.salesforce.com/financial-services/property-casualty-insurance-software/insurance-claims-automation/): Insurance claims automation uses technology to expedite the claims process from submission to settlement, reducing processing times and errors.
- [Santander UK sets up businesses for global success with Salesforce.](https://www.salesforce.com/financial-services/santander-personalization-customer-conversations/): Bank sets more businesses up for global success with personalized advice on international trading.
- [Wealth Management Software for Financial Advisors](https://www.salesforce.com/financial-services/wealth-management-software/): Use wealth management software to unlock data, personalize client engagement, and fuel productivity. Discover the world's #1 CRM for financial advisors.
- [Best Property & Casualty (P&C) Insurance Software](https://www.salesforce.com/financial-services/property-casualty-insurance-software/): With Salesforce, insurers can operate from one property and casualty insurance software platform, powered by AI & automation.
- [How to Choose a CRM for Financial Advisors](https://www.salesforce.com/financial-services/wealth-management-software/advisors/): The best CRM for financial advisors will streamline client management and boost efficiency. Learn how to choose the right CRM for your advisory practice.
- [Agentic Advisor for Wealth & Asset Management](https://www.salesforce.com/financial-services/wealth-asset-management-agentic-advisor/): Next Gen Advisor for Wealth & Asset Management helps firms retain top talent, boost advisor productivity, enhance client experiences & grow AUM.
- [Financial Services Cloud for Sales & Service Pricing](https://www.salesforce.com/financial-services/sales-service-pricing/): Explore pricing for Salesforce Financial Services Cloud for Sales and Service and find the right solution for your business needs.
- [Financial Services Cloud for Sales Pricing](https://www.salesforce.com/financial-services/sales-pricing/): Explore pricing for Salesforce Financial Services Cloud for Sales and find the right solution for your business needs.
- [Financial Services Cloud for Service Pricing](https://www.salesforce.com/financial-services/service-pricing/): Explore pricing for Salesforce Financial Services Cloud for Service and find the right solution for your business needs.
- [What is Wealth Management Software?](https://www.salesforce.com/financial-services/wealth-management-software/guide/): Wealth management software provides tools for financial planning, asset allocation, and portfolio analysis.
- [Agentforce for Public Sector](https://www.salesforce.com/government/artificial-intelligence/): Explore AI-enabled use cases and their benefits in Salesforce Public Sector Solutions, purpose-built for public sector needs.
- [Best Software & CRM for Government](https://www.salesforce.com/government/): Learn more about Salesforce software for government. Accelerate mission success with Humans + AI + Data + Actions.
- [AI in Government: Top Use Cases in the Public Sector](https://www.salesforce.com/government/ai/): Explore the future of AI in government, including use cases, applications, and challenges to be aware of in the public sector.
- [What Is Government Case Management Software?](https://www.salesforce.com/government/case-management/guide/): Government case management software can help you process, organize, track, and resolve cases in an efficient workflow. Learn more in this detailed guide.
- [Salesforce for Aerospace](https://www.salesforce.com/government/aerospace-manufacturing-erp-software/): Unlock data across the enterprise and create intelligent, harmonized business processes.
- [Investigative Case Management: The Ultimate Guide](https://www.salesforce.com/government/case-management/investigative-case-management/): Get a full understanding of investigative case management, including the different types of cases and how the investigative process works in the public sector.
- [The City of Austin brings public health services to the community.](https://www.salesforce.com/government/city-of-austin-public-health/): The City of Austin is a trailblazer in bringing public health services to the community.
- [Government CRM for Agencies: Cost, Features, & Benefits](https://www.salesforce.com/government/crm/): A government CRM has the ability to streamline operations, elevate service delivery, promote citizen participation, and enhance data protection.
- [Trends shaping the future of government digital services](https://www.salesforce.com/government/connected-government-report/): Get the latest research on digital-first engagement trends and public sector customer insights
- [Case Management Software for Government](https://www.salesforce.com/government/case-management/): Salesforce's Case Management Management Software unlocks productivity with connected data, integrated systems, and AI-driven insights on a secure platform.
- [Government Contractor Software](https://www.salesforce.com/government/contractor-software/): Use government contractor software to build trust with customers and improve operational efficiency on a secure, compliant platform.
- [Modernize government customer experiences with the #1 CRM.](https://www.salesforce.com/government/customer-experience/): Create engaging digital experiences, reduce administrative burdens, and optimize contact center operations for government agencies with Salesforce.
- [Salesforce Government Cloud Pricing](https://www.salesforce.com/government/cloud/pricing/): Scale and secure apps on a FedRAMP-authorized platform designed to help government organizations innovate, while meeting stringent security and compliance requirements.
- [Salesforce Government Cloud](https://www.salesforce.com/government/cloud/): Scale and secure apps on a FedRAMP-authorized platform designed to help the U.S. Public Sector innovate.
- [Salesforce for Defense and National Security](https://www.salesforce.com/government/defense-it-technology-solutions/): The U.S. DoD and Intelligence Community can increase IT flexibility, enhance productivity, and create decision advantages within a secure, cloud environment.
- [Improve Decision Making with Public Sector Data Analytics](https://www.salesforce.com/government/data-analytics/): Leverage the power of government data analytics to identify trends and predict outcomes resulting in stronger and more effective decision making.
- [How to Do Data Analytics for Government](https://www.salesforce.com/government/data-analytics/guide/): Understanding how to do data analytics for the government begins with having the right data sources, IT systems, and staff capacity.
- [Field Service for Public Sector](https://www.salesforce.com/government/guided-tours/field-service/): Modernize public sector field service. Leverage AI, data & automation for improved efficiency, citizen satisfaction, and compliance.
- [Case Management for Public Sector](https://www.salesforce.com/government/guided-tours/case-management/): Transform public sector service with Salesforce Case Management. Digitize, automate, and unlock insights for efficient, outcome-driven government.
- [Accelerate Federal IT Modernization](https://www.salesforce.com/government/federal-it-modernization/): Salesforce helps agencies drive federal IT modernization and improve mission outcomes with compliant, pre-built applications for government.
- [Agentforce for Public Sector Guided Tour](https://www.salesforce.com/government/guided-tours/agentforce/): Agentforce for Public Sector Guided Tour
- [What is Digital Government Transformation?](https://www.salesforce.com/government/digital-transformation/): Digital government transformation improves operations and customer service in the public sector. Here's how to achieve digital maturity in government.
- [Harnessing the Power of Marketing Cloud for FSIs and Aerospace Manufacturers](https://www.salesforce.com/government/harnessing-power-fsis-guide/): Learn how to transform the challenges of aerospace and FSIs into opportunities with Marketing Cloud.
- [Public Sector Solutions](https://www.salesforce.com/government/guided-tours/public-sector-solutions/): Deploy faster, innovate faster, and increase productivity with public sector software and solutions from Salesforce.
- [Digitizing case files helps LA lawyers focus on people not paperwork.](https://www.salesforce.com/government/los-angeles-county-public-defender/): Shifting operations from analog to digital.
- [What is Government IT? The Impact of Modern Technology](https://www.salesforce.com/government/it-modernization/what-is-government-it/): Understand how government IT solutions can reshape operations and service for a stable future.
- [Grants Management for Public Sector](https://www.salesforce.com/government/guided-tours/grants-management/): Optimize your grant management. Streamline processes, launch programs faster, and improve transparency with a single, comprehensive platform.
- [NASA's strategy is an example of how to keep the mission relevant.](https://www.salesforce.com/government/nasas-strategy-is-an-example-of-how-to-keep-the-mission-relevant/): NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.
- [Modernize Government IT](https://www.salesforce.com/government/it-modernization/): Salesforce enables rapid application development, application consolidation, and simplified access to any system from legacy to modern.
- [Best Healthcare & Life Sciences Software](https://www.salesforce.com/healthcare-life-sciences/): Learn how healthcare & life sciences software can help you contextualize data, automate processes, and synthesize actionable intelligence, in real-time.
- [The CA Department of Motor Vehicles scales service, drives innovation.](https://www.salesforce.com/government/the-ca-department-of-motor-vehicles-scales-service-drives-innovation/): See how automating workflows & replatforming infrastructure helps teams serve more people faster.
- [Public Sector Pricing](https://www.salesforce.com/government/pricing/): View all Salesforce Public Sector product pricing.
- [Health Cloud Industry Solutions by Salesforce](https://www.salesforce.com/healthcare-life-sciences/health-cloud/): Learn how Health Cloud seamlessly connects systems and organizes data in a meaningful way to scale 1-to-1 engagement with every stakeholder.
- [Permitting Software for Government: Features, Benefits & Pricing](https://www.salesforce.com/government/state-local-government-software/permitting-software/): Understand permitting software and how it works, including benefits, types of permits managed, key features, and how to choose the best permit management software.
- [Best State & Local Government Software and CRM](https://www.salesforce.com/government/state-local-government-software/): Accelerate mission success with CRM + AI + Data + Trust.
- [Benefit Sales and Administration](https://www.salesforce.com/healthcare-life-sciences/health-cloud/health-benefit-administration/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Clinical Data Management Software for Trials](https://www.salesforce.com/healthcare-life-sciences/clinical-data-management-software/): Collect and analyze data while streamlining trials with clinical data management software.
- [Home Health](https://www.salesforce.com/healthcare-life-sciences/health-cloud/home-health/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Data Cloud for Health Pricing](https://www.salesforce.com/healthcare-life-sciences/health-cloud/data-cloud-for-health/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [AI Agents in Healthcare: Benefits & Use Cases](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-agents-in-healthcare/): AI agents in healthcare are revolutionizing patient care through automated diagnostics, personalized treatment plans, and 24/7 virtual health support.
- [Agentforce for Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/): Agentforce allows payers, providers, and public health agencies to deploy trusted agentic AI solutions they can put to work right away.
- [Provider Network Management](https://www.salesforce.com/healthcare-life-sciences/health-cloud/provider-network-management/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [AI in Health Insurance: Transforming Patient Care](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-healthcare-insurance-guide/): Learn how AI in health insurance automates claims, reduces errors, and delivers more accurate approvals, ensuring patients get timely, quality care.
- [Guide to Conversational AI in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-healthcare/conversational-ai/): Discover how conversational AI is transforming healthcare, from improving patient engagement to automating administrative tasks.
- [AI in medicine is transforming the practice of healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-medicine/): AI in medicine is streamlining healthcare operations and improving patient outcomes.
- [The Complete Guide to AI in Healthcare Administration](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/healthcare-administration-guide/): Discover how AI in healthcare administration streamlines workflows, empowers care teams, and optimizes resources for better patient outcomes.
- [Healthcare Agentic AI: Benefits & Use Cases](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/healthcare-agentic-ai/): Learn how agentic AI in Healthcare is changing the way care is delivered by supporting clinical decisions and streamlining workflows.
- [AI in Healthcare: A New Era of Medicine](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-healthcare/): How Is AI Helping Doctors? The Benefits of AI in Healthcare
- [AI in clinical trials](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/ai-in-clinical-trials/): AI in clinical trials is making quicker, more efficient, and patient-centric research possible.
- [How Is AI Helping Doctors? The Benefits of AI in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/how-ai-helps-doctor/): Learn how AI helps doctors improve the efficiency and effectiveness of healthcare services.
- [AI in Medical Billing: Use Cases and Future Predictions](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/medical-billing/): Learn how AI in medical billing automates tasks, reduces errors and boosts efficiency in healthcare.
- [Health Cloud Pricing](https://www.salesforce.com/healthcare-life-sciences/health-cloud/pricing/): Explore pricing for Salesforce Health Cloud and find the right solution for your business needs.
- [Pharma AI: Revolutionizing Drug Development](https://www.salesforce.com/healthcare-life-sciences/healthcare-artificial-intelligence/pharma-ai/): Pharma AI brings life-saving therapies to market faster, with lower costs and improved patient outcomes.
- [What Is Interoperability in Healthcare?](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-data-interoperability/): Discover what healthcare data interoperability is, why it matters, and how seamless data exchange improves patient care, efficiency, and outcomes.
- [Best Healthcare CRM for Providers](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/): Learn how a healthcare CRM can help consolidate data and streamline care processes to lower costs, boost productivity, and deliver faster care.
- [What is Healthcare Software? A Comprehensive Overview](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/guide/): Learn healthcare software's potential in transforming organizations for both providers and patients.
- [What Are EHR Systems in Healthcare?](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/ehr-systems-guide/): Electronic Health Records (EHRs) provide a comprehensive view of a patient's medical history.
- [Healthcare CRM Software: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-crm-guide/): Learn how a healthcare CRM can help you enhance patient relationships. Find features and benefits of medical CRM software.
- [Using AI-Powered Patient Engagement Software in Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-engagement-software/): Improve healthcare experience and patient satisfaction with AI-powered patient engagement software.
- [Patient Management Software: A Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-management-software/): Patient management software is designed to collect relevant data from medical devices. It is designed to assist in the collection, organization, or analysis of patient data.
- [Top 20 Types of Medical Software Transforming Healthcare](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/medical-software-guide/): Medical software, integrated with new cloud-based platforms, is revolutionizing healthcare.
- [Patient Engagement: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-engagement-guide/): Here's how to create a patient engagement strategy that is compliant, reduces operational costs, and scales by therapeutic area.
- [Patient Management: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-management-guide/): Learn patient management best practices and the components of a successful patient management program.
- [Guide to patient experience](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-experience-guide/): Patient experience encompasses every encounter a patient has with the healthcare system. Learn about the importance of the patient experience, its elements, and the benefits of a positive patient experience.
- [Healthcare Interoperability Solutions](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/healthcare-interoperability/): Salesforce leads in healthcare interoperability with standards-aligned innovations, an open ecosystem, & partner integrations for seamless data sharing.
- [What if AI could revolutionize the future of life sciences?](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/how-ai-can-revolutionize-life-sciences/): Explore the bold ideas and expert perspectives on how AI can revolutionize life sciences across clinical, commercial, and patient engagement.
- [Agentforce: AI for Life Sciences & Pharma](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/): Agentforce for Life Sciences offers the essential building blocks for Pharma, Biotech, Biopharma, Consumer & Animal Health, and MedTech companies to deploy trusted AI solutions that work with minimal setup.
- [AI in Life Sciences: Advancements Shaping the Industry](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/guide/): Discover how AI in life sciences is personalizing medicine and enhancing clinical trials.
- [Patient Relationship Management: A Complete Guide](https://www.salesforce.com/healthcare-life-sciences/healthcare-software/patient-relationship-management/): Learn more about patient relationship management including definitions and best practices for a successful PRM strategy.
- [How Agentic AI in Pharma is Revolutionizing Healthcare](https://www.salesforce.com/healthcare-life-sciences/life-sciences-artificial-intelligence/agentic-ai-in-pharma/): Agentic AI in pharma is revolutionizing healthcare by accelerating drug discovery, personalizing treatments, and improving patient outcomes.
- [Life Sciences CRM for Pharma & MedTech](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/): Learn how a life sciences CRM can streamline your operations with features that improve access to therapy, provider engagement, and commercial excellence.
- [Advanced Therapy Management Pricing - Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/advanced-therapy-management-pricing/): Explore pricing for Advanced Therapy Management add-on for Salesforce Life Sciences Cloud. Scale complex therapies with multi-step scheduling and more.
- [HCP Targeting in 2025: Strategies to Engage Providers](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-targeting/): Learn HCP targeting, segmentation, and data-driven strategies for effective provider engagement.
- [HCP Pharma: How to Engage Healthcare Professionals](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-pharma/): See how pharma engages HCPs, improves care, and overcomes challenges in provider relationships. Plus, learn best practices HCP pharma engagement.
- [Analytics for Health and Life Sciences Pricing](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/analytics-for-health-and-life-sciences/): Explore pricing for Salesforce Health and Life Sciences Analytics. Get access to analytic dashboards and artificial intelligence.
- [Intelligent HCP Engagement with Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/customer-engagement/): Transform how your sales, marketing, and commercial teams work with an agent-first experience using Salesforce Life Sciences Cloud for Customer Engagement, powered by Agentforce.
- [What Is HCP Engagement? Key Strategies for Success](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-engagement/): HCP engagement is teamwork between healthcare professionals and pharma reps to improve patient outcomes. Explore digital tools for better care.
- [Key Account Management in Pharma: 2025 Strategies](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/pharma-key-account-management/): Key account management involves forging meaningful relationships with your top customers. These strategies can strengthen pharma KAM collaborations.
- [HCP CRM Tools & Solutions to Increase HCP Engagement](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/hcp-crm/): CRM tools help healthcare providers streamline outreach, improve data, and engage providers efficiently. Here are the top HCP CRM tools to consider.
- [Best Medical Device CRM & MedTech Software](https://www.salesforce.com/healthcare-life-sciences/medtech-automation-solutions/): Transform stakeholder engagement with MedTech automation solutions powered by data, AI, and automation for better business and health outcomes.
- [Pharmaceutical Software 2025 Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/guide/): Discover how pharmaceutical software streamlines R&D, clinical trials, compliance, and HCP engagement in this 2025 guide to top tools and trends.
- [Participant Recruitment and Enrollment](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/participant-recruitment-and-enrollment-pricing/): Explore pricing for Salesforce Participant Recruitment and Enrollment clinical application. Efficiently screen and recruit patients for clinical trials.
- [Healthcare Payer Solutions & Administration Software](https://www.salesforce.com/healthcare-life-sciences/payer-administration-software/): Learn how Healthcare payer solutions can curate trusted experiences for health insurers by connecting and automating business processes from quote to care.
- [Pharmacy Management Software: A Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/what-is-pharmacy-management-software/): Pharmacy management software is designed to help improve pharmacy operations, promote better patient health outcomes, and increase ongoing revenue.
- [Patient Centricity: Definition & Best Practices](https://www.salesforce.com/healthcare-life-sciences/pharma-software/patient-centricity/): What is patient-centricity? Learn how to put patients first by employing the right tools and using data to help your business thrive.
- [What Are IRT Clinical Trials: A Comprehensive Guide](https://www.salesforce.com/healthcare-life-sciences/pharma-software/irt-in-clinical-trials/): IRT clinical trials are transforming the life sciences industry. IRT offers powerful solutions that increase efficiency and enhance patient outcomes.
- [Piedmont Healthcare Boosts Patient Engagement During a Crisis.](https://www.salesforce.com/healthcare-life-sciences/piedmont-healthcare-covid-response/): See how Piedmont Healthcare transformed its call center to help more patients.
- [Best Pharma CRM Software](https://www.salesforce.com/healthcare-life-sciences/pharma-software/): Learn how pharma CRM software can use automation to break data silos and deliver curated therapy specific support programs from clinical to commercial.
- [A Guide to Clinical Trial Management Systems (CTMS)](https://www.salesforce.com/healthcare-life-sciences/pharma-software/clinical-trial-management-software/): A clinical trial management system, or CTMS, is a specialized software solution built to address the challenges clinical trial teams face.
- [Trailhead: Skill Up for the Future](https://www.salesforce.com/learn-with-trailhead/): Learn at your own pace with learning paths designed just for you.
- [Agentforce for Technology](https://www.salesforce.com/high-tech/artificial-intelligence/): Discover how Salesforce uses AI in tech to boost revenue and productivity for technology companies. Embed AI in your workflow to drive sales and engagement.
- [Public Health Solutions & Case Management Software](https://www.salesforce.com/healthcare-life-sciences/public-health-solutions/): Learn how public health case management software can enable efficient use of resources to save taxpayer dollars while proactively manage public health crises.
- [CRM for High Tech Software Companies | SaaS CRM](https://www.salesforce.com/high-tech/): Salesforce's CRM for software companies help the high tech industry grow faster and efficiently. Utilize AI + Data within a SaaS CRM to unlock new opportunities.
- [Heroku: The Custom Cloud Application AI Platform](https://www.salesforce.com/heroku/): Build, deploy, & scale apps with Heroku's cloud AI platform. Utilize open-source tools & managed services. Unlock powerful AI app development.
- [How IBM´s collaborative communities build a more vibrant work culture](https://www.salesforce.com/high-tech/ibm-collaborative-communities-work-culture/): Learn how IBM collaborates to build deeper employee, partner, and customer connections.
- [Heroku Pricing](https://www.salesforce.com/heroku/pricing/): Explore Heroku pricing plans and find the right fit for your app. See what's included in each package to choose the best option for your needs.
- [Best Revenue Software for Tech Companies](https://www.salesforce.com/high-tech/revenue-software/): Learn how Salesforce's revenue software for tech companies can help you drive cost-efficient growth, while managing your entire product-to-cash cycle.
- [Company Management Software by Industry](https://www.salesforce.com/industries/): Company management software helps financial, healthcare, retail, and other industries work efficiently. See Salesforce industry solutions to match your needs.
- [Unified Learning Programs (UWI)](https://www.salesforce.com/learningprograms/): Unified Learning Programs (UWI)
- [Editions and Pricing - Life Sciences Cloud](https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/pricing/): Explore the different editions and pricing for Salesforce Life Sciences Cloud and relevant add-ons, and find the right solution based on your business needs.
- [PRM Software & Solutions for Tech Companies](https://www.salesforce.com/high-tech/prm-software/): PRM software & solutions by Salesforce helps technology companies grow their revenue faster, by managing partners and their affiliate programs.
- [AI Agents for Manufacturing Success](https://www.salesforce.com/manufacturing/artificial-intelligence/ai-agents-for-manufacturing/): Discover how AI agents for manufacturing can boost efficiencies and drive automation across your entire organization.
- [Agentforce for Industries](https://www.salesforce.com/industries/artificial-intelligence/): Improve productivity and personalization for your industry with trusted agentic AI solutions in the flow of work. Explore Agentforce for Industries today.
- [Built for Manufacturers: Unify Digital Experiences](https://www.salesforce.com/manufacturing/built-for-manufacturers/): Learn how one unified platform can help you serve your customers smarter, better, and faster.
- [Salesforce for Manufacturing](https://www.salesforce.com/manufacturing/): Find a manufacturing CRM that accelerates innovation with AI and automation. Deliver fast time to value, enhance customer experiences, unlock just-in time collaboration.
- [Automation in Manufacturing](https://www.salesforce.com/manufacturing/automation/): Learn how manufacturers are surging to hyperautomation to improve customer service experiences.
- [Agentforce for Manufacturing](https://www.salesforce.com/manufacturing/artificial-intelligence/): Deploy manufacturing agentic AI solutions that require no setup. Integrate AI directly into workflows to accelerate tasks & personalize experiences.
- [What is AI for Manufacturing? Use Cases & Examples](https://www.salesforce.com/manufacturing/artificial-intelligence/guide/): Learn about artificial intelligence for the manufacturing industry. Find definitions, strategies, and use cases of AI in manufacturing.
- [Streamline Channel Sales with an Intelligent Rebate Strategy](https://www.salesforce.com/manufacturing/channel-revenue-management/rebate-management/): Achieve visibility and flexibility for your rebate programs that will improve channel engagement.
- [Experience Cloud Pricing](https://www.salesforce.com/manufacturing/cloud/experience-cloud/): Discover additional features and capabilities of Experience Cloud for Manufacturing.
- [Rebate Management Pricing](https://www.salesforce.com/manufacturing/channel-revenue-management/pricing/): Explore pricing for Rebate Management for Salesforce Manufacturing Cloud and find the right solution for your business needs.
- [Manufacturing Intelligence Pricing](https://www.salesforce.com/manufacturing/cloud/manufacturing-intelligence/): Discover additional features and capabilities of Manufacturing Intelligence for Manufacturing.
- [Manufacturing Cloud - Sales](https://www.salesforce.com/manufacturing/cloud/sales/): Learn how Manufacturing Cloud for Sales can surface new opportunities & manage customer agreements, long-term projects, and accurate demand forecasts.
- [Manufacturing Cloud](https://www.salesforce.com/manufacturing/cloud/): Learn how Manufacturing Cloud can help you power your customer-centric operations with cloud manufacturing software that unifies the value chain.
- [Channel Revenue Management Software for Manufacturing](https://www.salesforce.com/manufacturing/channel-revenue-management/): Channel Revenue Management automates operations, enhances partner engagement, & drives revenue by managing inventory, rebates, & payouts.
- [Manufacturing Cloud - Service](https://www.salesforce.com/manufacturing/cloud/service/): Learn how you can enable faster and smarter manufacturing service experiences with the best manufacturing customer service & experience software.
- [How Hilti Accelerated Its Digital Transformation During Crisis](https://www.salesforce.com/manufacturing/how-hilti-accelerated-digital-transformation/): Discover how Customer 360 helps Hilti build better customer experiences. Special guest: LT Smooth.
- [Connected Assets](https://www.salesforce.com/manufacturing/connected-assets/): Learn how Connected Assets lets you unlock peak asset performance with intuitive visualization, predictive maintenance, and optimization.
- [Manufacturing Data Strategy: Complete Guide](https://www.salesforce.com/manufacturing/data/): Building a solid manufacturing data strategy for an AI-led future requires integrating and harmonizing your data and systems.
- [Loyalty Beyond Discounts: How Manufacturers Can Engage Channel Partners](https://www.salesforce.com/manufacturing/manufacturer-loyalty-programs/): Learn how to capture both wallet share and mindshare with manufacturer loyalty programs.
- [Manufacturing Operations Management Software](https://www.salesforce.com/manufacturing/operations-management-software/): Learn how you can use the best Manufacturing operations & revenue management software to align sales and operations with accurate demand forecasting.
- [How Better Connections Between OEMs and Dealers Drive Better Connections with Customers](https://www.salesforce.com/manufacturing/oem-manufacturer-dealer-connections/): Improve the Customer Experience through OEM and Dealer Collaboration
- [Manufacturing Customer Service Software](https://www.salesforce.com/manufacturing/customer-service-software/): Learn how you can enable faster and smarter manufacturing service experiences with the best manufacturing customer service & experience software.
- [Manufacturing Software](https://www.salesforce.com/manufacturing/software/): Explore the full suite of manufacturing software offered by Salesforce Manufacturing.
- [Manufacturing Partner & Channel Engagement Software](https://www.salesforce.com/manufacturing/partner-channel-engagement-software/): Drive greater channel partner visibility, self service engagement, and performance with the best manufacturing partner & channel engagement software.
- [6 Manufacturing Trends to Watch (2024)](https://www.salesforce.com/manufacturing/trends/): Stay ahead of the latest manufacturing trends of 2024. Discover the top insights, strategies, and advancements in the industry to boost your business.
- [Marketing Software by Salesforce Marketing Cloud](https://www.salesforce.com/marketing/): Unlock and action your data, deploy campaigns faster with AI, and scale 1:1 personalization.
- [Account-Based Marketing (ABM)](https://www.salesforce.com/marketing/account-based-marketing-guide/): Account-Based Marketing, or ABM, marketing strategy focuses on high-value customer accounts by offering personalized 1-to-1 experiences and content to build stronger relationships and drive growth.
- [AI for Marketers Course: Free Online Training](https://www.salesforce.com/marketing/ai/ai-marketing-course/): Explore free AI courses for marketers online. Learn more about AI in marketing with resources, hands-on training, and interactive quizzes.
- [Agentic Marketing Platform: Next-Gen Marketing Cloud](https://www.salesforce.com/marketing/agentic-marketing/): Next-Gen Marketing Cloud is a complete agentic marketing solution, natively built on Salesforce's core platform. Learn more about AI agents for marketing.
- [What is Affiliate Marketing and How to Get Started?](https://www.salesforce.com/marketing/affiliate-marketing/): Affiliate marketing involves promoting another business's products or services online in return for a small affiliate commission after each sale. Learn more.
- [AI Agents for Marketing: Definition & Use Cases (2025)](https://www.salesforce.com/marketing/ai/ai-agents-for-marketing/): We will introduce you to how AI agents for marketing can help you win customers while also making your internal teams more productive and cohesive.
- [Account-Based Marketing (ABM) Course: Free Online Training](https://www.salesforce.com/marketing/account-based-marketing-guide/abm-course/): Explore free account-based marketing courses online. Learn more about ABM with resources, hands-on training, and interactive quizzes.
- [AI Marketing Tools by Marketing Cloud](https://www.salesforce.com/marketing/ai/): Use agentic AI tools that not only assist, but act-creating and optimizing marketing campaigns.
- [Agentic Marketing Guide](https://www.salesforce.com/marketing/ai/agentic-marketing-guide/): 5 Steps to Agentic Marketing: A Practical Guide for Modern Marketers.
- [Manufacturing Cloud Pricing](https://www.salesforce.com/manufacturing/cloud/pricing/): Explore pricing for Salesforce Manufacturing Cloud and find the right solution for your business needs.
- [20 Best AI Marketing Tools in 2025](https://www.salesforce.com/marketing/ai/best-ai-marketing-tools/): Explore the 20 best AI marketing tools to automate workflows, enhance personalization, and optimize campaigns for smarter strategy in 2025.
- [AI Lead Generation Fundamentals](https://www.salesforce.com/marketing/ai/lead-generation/): Discover how AI lead generation improves efficiency, scalability, and personalization in marketing to increase lead conversion and engagement.
- [What is AI Marketing?](https://www.salesforce.com/marketing/ai/guide/): Learn how AI marketing can help enhance customer experiences and productivity, plus what's ahead for AI marketing and best practices to build into your workflow.
- [The Complete Guide to Chatbot Marketing](https://www.salesforce.com/marketing/ai/chatbot-marketing/): Discover the power of chatbot marketing, including its benefits and implementation and integration strategies.
- [Machine Learning in Marketing: A Guide (2024)](https://www.salesforce.com/marketing/ai/machine-learning/): Learn how machine learning and AI can help solve day-to-day marketing problems, including automating repetitive tasks, analyzing data & making predictions.
- [AI for SEO: Your Guide for 2025](https://www.salesforce.com/marketing/ai/seo-guide/): What is AI SEO and how do you use it to improve your SEO strategies? Learn how to use AI to help rank higher in search engines here.
- [Digital Marketing Analytics Tools](https://www.salesforce.com/marketing/analytics/): With digital marketing analytics tools, harness and unify business data to provide insights that power business impact. Learn more about Marketing Analytics.
- [What is AI Singularity?](https://www.salesforce.com/marketing/ai/what-is-ai-singularity/): Unravel the concept of the AI Singularity, a theoretical point where artificial intelligence exceeds human intelligence, reshaping marketing and customer experience.
- [Social Media AI](https://www.salesforce.com/marketing/ai/social-media-guide/): Understand how AI for social media is transforming audience engagement. Explore the potential of artificial intelligence for enhancing marketing strategies.
- [Digital Marketing Tools by Marketing Cloud](https://www.salesforce.com/marketing/all-products/): Marketing - All Marketing Products
- [Drive results with data-led digital marketing.](https://www.salesforce.com/marketing/analytics/let-your-data-lead/): Turn insights into outcomes with the marketing analytics platform made by marketers, for marketers.
- [Introducing Marketing Intelligence](https://www.salesforce.com/marketing/analytics/introducing-marketing-intelligence/): Your agentic marketing analytics solution built on the Salesforce Platform to help you improve ad campaign performance and reduce wasted spend.
- [Marketing Analytics: Definition & Strategies](https://www.salesforce.com/marketing/analytics/guide/): Marketing analytics is the practice of collecting marketing data, analyzing it across sources, and finding valuable insights. Learn more in our guide.
- [The Ultimate Guide to Marketing Intelligence](https://www.salesforce.com/marketing/analytics/what-is-marketing-intelligence/): Discover how to successfully collect, analyze, and use marketing intelligence to transform raw data into actionable insights.
- [Marketing Cloud Intelligence Pricing](https://www.salesforce.com/marketing/analytics/pricing/): Use marketing intelligence tools for all your marketing data, investments, KPIs, and decisions. Find pricing information for Marketing Cloud Intelligence.
- [Marketing ROI (Return on Investment) Defined](https://www.salesforce.com/marketing/analytics/roi-guide/): Marketing ROI is the return on investment your company receives from all your marketing activities. Learn about its importance and how to calculate it.
- [5 Best Marketing Analytics Tools for 2025](https://www.salesforce.com/marketing/analytics/tools/): Make smarter marketing decisions in 2025. Use real-time insights and predictive analytics to understand customers and optimize your campaigns.
- [Benefits of Marketing Automation](https://www.salesforce.com/marketing/automation/benefits/): Discover how marketing automation can improve sales efficiency, nurture leads, and personalize customer journeys.
- [Marketing Automation Tools: Benefits & Key Features](https://www.salesforce.com/marketing/automation/tools/): Learn how these features of marketing automation tools can help you capture, score, grade, and nurture the best sales leads.
- [Marketing Automation Software](https://www.salesforce.com/marketing/automation/): Drive customer engagement and maximize ROI with marketing engagement software on the world's #1 CRM. Learn more about Marketing Automation from Salesforce.
- [What is Marketing Automation?](https://www.salesforce.com/marketing/automation/guide/): Marketing automation is a technology that manages marketing processes and campaigns with little human assistance. Learn the basics of how marketing automation works.
- [4 Types of Marketing Automation to Understand](https://www.salesforce.com/marketing/automation/types/): Take a look at these four types of marketing automation, and see how each is suited to the specific marketing and sales needs of a given market segment.
- [Deliver B2B marketing that speaks to every buyer.](https://www.salesforce.com/marketing/b2b-automation/speak-to-every-buyer/): Strengthen your strategy with how-to resources, success stories, helpful tools, and more.
- [Brand Strategy: Definition & Guide](https://www.salesforce.com/marketing/brand-strategy/): Discover how an effective brand strategy helps differentiate a brand, builds customer trust, and future-proofs a business.
- [B2B Marketing Automation Platform](https://www.salesforce.com/marketing/b2b-automation/): Marketing Cloud Account Engagement is a B2B marketing automation platform that helps you drive efficient growth with marketing and sales alignment.
- [When business grows, your marketing efforts should too.](https://www.salesforce.com/marketing/b2b-automation/time-to-value-guide/): When business grows, your marketing efforts should too.
- [What Is Inbound Marketing? Definition & Strategies](https://www.salesforce.com/marketing/b2b-automation/inbound-marketing-guide/): Learn what inbound marketing is and how it can help grow your business. Discover benefits, types, and strategies.
- [B2B Content Marketing Best Practices](https://www.salesforce.com/marketing/b2b-automation/b2b-marketing-guide/b2b-content-marketing/): Master B2B content marketing with this guide, which covers strategy, content types, distribution tips, and measurement methods to maximize ROI.
- [What Are Marketing Campaigns?](https://www.salesforce.com/marketing/campaigns/): Wondering how to get your marketing campaign off the ground, or just need a refresher in the basics? Here's all you need to know.
- [What Is B2B Marketing? Definition, Types, and Strategies](https://www.salesforce.com/marketing/b2b-automation/b2b-marketing-guide/): Learn how B2B (business to business) marketing can help business connect with audiences that matter to deliver compelling experience and drive revenue.
- [What is a Customer Engagement Score?](https://www.salesforce.com/marketing/customer-engagement-score/): Find out how to calculate customer engagement scores and use them for audience segmentation.
- [What are Marketing Channels? Definition and Types](https://www.salesforce.com/marketing/channels/): Marketing channels are the platforms and strategies businesses use to reach customers, from social media and SEO to direct sales and partnerships.
- [Content Strategy: What is it, & How to Create One?](https://www.salesforce.com/marketing/content-strategy/): A content strategy is a roadmap to producing and distributing valuable content that attracts, engages, and converts your target audience. Learn more.
- [What is Campaign Management Software?](https://www.salesforce.com/marketing/campaign-management-software-guide/): Explore the power of campaign management software. Streamline your marketing efforts with tools for planning, executing, and analyzing campaigns efficiently.
- [What is Content Marketing Software?](https://www.salesforce.com/marketing/content-marketing-software-guide/): Content marketing software plays a crucial role in helping users create, store, manage, distribute, and measure the effectiveness of their content.
- [The Customer Journey: Definition, Stages, & Mapping](https://www.salesforce.com/marketing/customer-journey/): Here's how a customer journey strategy can help you reimagine your relationship with your customers, create a better experience for them, and improve your marketing and remarketing outcomes.
- [What Is User Journey Mapping?](https://www.salesforce.com/marketing/customer-journey/user-journey-mapping/): Discover user journey mapping techniques to improve user experiences, boost customer satisfaction, and drive successful outcomes for your business.
- [Customer Lifecycle Management](https://www.salesforce.com/marketing/customer-lifecycle-management/): Customer lifecycle management is a tool or suite of tools that help ensure that leads and clients are receiving high-quality, personalized service at all times.
- [What Is Customer Journey Analytics?](https://www.salesforce.com/marketing/customer-journey/analytics/): Discover how customer journey analytics helps businesses enhance customer experiences to build brand loyalty and increase ROI.
- [What Is Customer Relationship Marketing?](https://www.salesforce.com/marketing/customer-relationship-marketing/): No matter the industry, no matter the audience, the key to establishing a productive, on-going relationship with your customers is storytelling.
- [Marketing Cloud Account Engagement Pricing](https://www.salesforce.com/marketing/b2b-automation/pricing/): Find pricing for Marketing Cloud Account Engagement, a B2B marketing automation platform that helps you drive growth and alignment.
- [CRM vs. CDP: What's the Difference?](https://www.salesforce.com/marketing/data/cdp-vs-crm/): Discover the key distinctions between Customer Data Platforms (CDPs) and Customer Relationship Management (CRM) systems.
- [Customer Data Platform Data Cloud](https://www.salesforce.com/marketing/data/): Data Cloud gives you a complete view of your customer across marketing, commerce, sales, and service. Activate across email, mobile, advertising, web, and CRM.
- [Customer Database Management Software](https://www.salesforce.com/marketing/data/customer-database/): Increase your knowledge of customer databases to help your customers with problems and build brand awareness.
- [Best Digital Advertising Platform](https://www.salesforce.com/marketing/data-advertising/): Create highly focused campaigns with first-party data. Lower acquisition costs and boost ROI with the power of Data Cloud.
- [Data Driven Marketing](https://www.salesforce.com/marketing/data-driven-marketing/): Data driven marketing crafts effective online strategies that leverage real-time data to attract the right customers to your website, delivering the results your business requires.
- [Customer Data Platform (CDP) Pricing](https://www.salesforce.com/marketing/data/pricing/): Unify real-time data from marketing, sales, commerce, service, loyalty, and beyond. Find pricing information for Salesforce's customer data platform.
- [What is a Customer Profile? + How to Build Them](https://www.salesforce.com/marketing/data/customer-profile/): Customer profiles help create portraits of your target audience, but not all are created equal. Learn how to create comprehensive customer profiles here.
- [What is Identity Resolution?](https://www.salesforce.com/marketing/data/customer-identity-resolution/): Customer identity resolution is the process of unifying data from many sources to create effective, personalized marketing strategies. Get started today.
- [What is a Customer Data Platform (CDP)?](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/): Learn how a Customer Data Platform or (CDP) can unlock unprecedented insight into your customers and marketing campaigns.
- [What Is a Unified Customer Profile?](https://www.salesforce.com/marketing/data/unified-customer-profile/): It's hard to have a true 360-degree view of your customer without having a unified customer profile. What is it, and how can you get it?
- [What is a Data Flow Diagram? A Guide](https://www.salesforce.com/marketing/data/data-flow-diagram-guide/): Learn what a data flow diagram is, how they can transform your organization's raw data into actionable insights, and examples in this guide.
- [What is Data Tracking?](https://www.salesforce.com/marketing/data/tracking-guide/): Learn how to supercharge your marketing with data tracking. Learn how to optimize campaigns and boost ROI through effective data-driven strategies.
- [Meet Salesforce Marketing Cloud](https://www.salesforce.com/marketing/demo/marketing-cloud-demo-overview/): Deliver greater customer engagement with the marketing platform built on the world's #1 CRM.
- [How to Buy a Customer Data Platform](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/buying-guide/): Read How to Buy a Customer Data Platform.
- [Customer Data Platform-How it Works](https://www.salesforce.com/marketing/data/what-is-a-customer-data-platform/how-it-works/): What is a customer data platform (CDP) and what can it do for your business? Here's everything you need to know.
- [Database Marketing for Business Growth](https://www.salesforce.com/marketing/database-marketing/): Learn what database marketing is, how it works, the benefits, and how to overcome database challenges in this guide.
- [Best Digital Marketing Software: 30+ Tools (2025)](https://www.salesforce.com/marketing/digital-marketing/best-software/): Explore the best digital marketing software in 2025, including top tools for CRM, email marketing, SEO, and more to elevate your marketing strategy.
- [Digital Marketing Course: Free Online Training](https://www.salesforce.com/marketing/digital-marketing/digital-marketing-course/): Explore free digital marketing courses online. Learn more about digital marketing with resources, hands-on training, and interactive quizzes.
- [Digital Marketing: A Complete Guide](https://www.salesforce.com/marketing/digital-marketing/): Discover how digital marketing can help your company reach its goals. Learn more about its benefits, best practices, and types.
- [AI in Email Marketing: A Complete Guide (2025)](https://www.salesforce.com/marketing/email/ai/): Are you using AI in email marketing yet? See how this technology can help you level up your email efforts and reach more customers.
- [Email Marketing Automation Guide](https://www.salesforce.com/marketing/email/automation-guide/): Learn how you can become an expert in automated email marketing and get more information about software that can help you produce better results.
- [What Is Email Marketing? Definition & Tips (2025)](https://www.salesforce.com/marketing/email/): What is email marketing, and how can this digital marketing channel help businesses connect with potential customers, raise brand awareness, build customer loyalty, and promote marketing efforts?
- [Email Marketing Benchmarks (2024)](https://www.salesforce.com/marketing/email/benchmarks/): Understanding email marketing metrics & benchmarks can help you optimize campaigns and understand where you stand relative to industry standards.
- [Distributed Marketing from Salesforce](https://www.salesforce.com/marketing/distributed-marketing/): Learn more about how distributed marketing bridges the gap between corporate marketing and local marketing.
- [10 Best Email Marketing Platforms in 2025](https://www.salesforce.com/marketing/email/best-email-marketing-platform/): Discover the 10 best email marketing platforms in 2025, designed to boost engagement, streamline workflows, and drive higher conversions.
- [Ecommerce Marketing Software](https://www.salesforce.com/marketing/ecommerce/): Successful brands are building customer-driven relationships. Create a better shopping experience with ecommerce marketing software.
- [6 Email Marketing Best Practices for Growth](https://www.salesforce.com/marketing/email/best-practices/): Email marketing best practices and a data-based strategy are a marketer's most effective tools. These six tips can help guide your business.
- [Bulk Email Marketing Software Guide](https://www.salesforce.com/marketing/email/bulk-email-software-guide/): Learn more about the software that can help you tap into the potential of bulk email marketing in order to increase revenue and grow your brand.
- [Email Blast Best Practices: A Mass Email Guide](https://www.salesforce.com/marketing/email/blast/): Mass emails can generate interest in your business and keep you connected to customers. Learn more about email blasts.
- [The Best Time To Send Marketing Emails (2025)](https://www.salesforce.com/marketing/email/best-time-to-send-emails/): Learn the best time to send marketing emails by industry and how to use email automation, scheduling tools, and AI to streamline your workflow.
- [Email Campaign Basics and Best Practices](https://www.salesforce.com/marketing/email/campaigns/): Learn the basics of email campaigns and best practices for creating, maintaining, and monitoring them in this guide.
- [What is Email Deliverability? Best Practices & Tips](https://www.salesforce.com/marketing/email/deliverability/): How can you make sure you're all set up for email deliverability? Start with this guide, which helps you reach your subscribers' inboxes.
- [Email Marketing & CRM: A Guide](https://www.salesforce.com/marketing/email/crm/): Email marketing is a consistently performing marketing channel. Learn how your business can Increase its ROI from email by integrating a CRM.
- [What is Drip Marketing? Campaign Tips & Strategies](https://www.salesforce.com/marketing/email/drip-marketing/): With a well-planned drip marketing email campaign, you can turn leads into sales and build customer relationships that last. Here's how.
- [Email Design Best Practices: Tips for Marketers](https://www.salesforce.com/marketing/email/design-best-practices/): Discover key content and design tips to take into consideration when creating your email campaigns.
- [Email Personalization: A Marketing Guide](https://www.salesforce.com/marketing/email/personalization/): Learn more about personalized email marketing and how it can give you the power to build strong relationships with the people who matter most.
- [Email Marketing Customer Journey Guide](https://www.salesforce.com/marketing/email/customer-journeys/): Learn how an email marketing customer journey creates meaningful touchpoints, nurturing engagement and driving conversions with automated precision.
- [Email Marketing Course: Free Online Training](https://www.salesforce.com/marketing/email/email-marketing-course/): Explore free email marketing courses designed to enhance your skills as an email marketer. Start learning with free online training today.
- [A Complete Guide to Ecommerce Email Marketing Strategies](https://www.salesforce.com/marketing/email/ecommerce-email-marketing/): Ecommerce email marketing uses strategic email campaigns to nurture leads, recover abandoned carts, & retain customers with relevant, timely messages.
- [What Is Email Segmentation?](https://www.salesforce.com/marketing/email/segmentation/): With a proper email segmentation strategy, you can form better relationships with customers. Here's how you can get started.
- [How to Build an Email List: Strategies for 2025](https://www.salesforce.com/marketing/email/list/): Wondering how to build your email list? Start here. This guide shows how to get started, how to optimize, and what to look out for.
- [Email Opt-In: Marketing Best Practices & Tips](https://www.salesforce.com/marketing/email/opt-in/): Want to grow your email list and connect with customers? Start by learning the basics of opt-in email marketing today.
- [Email Subject Lines: Top Tips & Best Practices](https://www.salesforce.com/marketing/email/subject-lines/): Want to get people to open your emails? Discover why email subject lines are important, best practices for writing them and examples here.
- [Engagement Marketing Tools](https://www.salesforce.com/marketing/engagement/): Engagement marketing tools from Salesforce help you build customer relationships efficiently with personalized marketing and automated journeys.
- [What is EDM Marketing, and How Does it Work?](https://www.salesforce.com/marketing/engagement/email-marketing/edm-marketing/): Electronic direct mail (EDM) is a digital marketing strategy that involves promoting your company's products or services via email. Learn more.
- [What is a BCC Email & How can I Use It Correctly?](https://www.salesforce.com/marketing/engagement/email-marketing/bcc-emails/): BCC, which stands for 'Blind Carbon Copy' is an email feature that lets you send an email to additional recipients without revealing their addresses to others.
- [Email Tracking: The Beginners Guide](https://www.salesforce.com/marketing/email/tracking/): Unlock the power of email tracking with our beginners guide. Learn how to monitor opens, clicks, and more to optimize your campaigns for success.
- [SMS Marketing Guide: Benefits, Tips, & Tools](https://www.salesforce.com/marketing/engagement/mobile-marketing/sms-marketing-guide/): Understand the basics of SMS marketing, also known as text marketing. Find best practices to incorporate text messaging in your marketing mix.
- [What Is Geofencing Marketing? Guide To Getting Started](https://www.salesforce.com/marketing/engagement/mobile-marketing/geofencing-guide/): Marketing has been taken to the next level with geofencing, which gives companies the ability to advertise to potential customers within a certain geographic radius.
- [Customer Journey Mapping: A Complete Guide](https://www.salesforce.com/marketing/engagement/journey-orchestration/customer-journey-mapping/): With customer journey mapping, you can tell the story of your customers' experiences with your brand across all touchpoints. Read on to learn more about customer journey maps.
- [Email Marketing Software](https://www.salesforce.com/marketing/engagement/email-marketing/): When you power your email marketing with the #1 platform in market, you lift other channels, engage more subscribers, and make the most of every dollar.
- [Marketing Cloud Engagement Pricing](https://www.salesforce.com/marketing/engagement/pricing/): Find pricing information for engagement marketing tools to personalize and automate email, mobile, and web journeys for customers at scale.
- [Mobile Marketing Solutions](https://www.salesforce.com/marketing/engagement/mobile-marketing/): Create campaigns with a mobile marketing platform that connects every moment. Deliver experiences that build loyalty, elevate engagement, and maximize ROI.
- [What is a Podcast? 5 Types + Examples](https://www.salesforce.com/marketing/engagement/what-is-a-podcast/): A podcast is an online audio program that you can download and listen to on your computer or mobile. Learn more about what it is and the 5 different types.
- [What is Mobile Marketing?](https://www.salesforce.com/marketing/engagement/mobile-marketing/guide/): Mobile marketing harnesses various distribution channels to promote products and services through mobile devices, including tablets and smartphones.
- [How To Conduct Market Research: A Guide](https://www.salesforce.com/marketing/how-to-conduct-market-research/): Market research is when you gather, analyze, and interpret data about a specific market, industry, or target audience. Learn how to get started here.
- [Experiential Marketing: A Guide](https://www.salesforce.com/marketing/experiential/): Learn how to harness the power of experiential marketing to create brand experiences and multichannel campaigns.
- [What Are Marketing Frameworks?](https://www.salesforce.com/marketing/framework/): Learn what a marketing framework is and how it can become a blueprint for your strategy. It guides how you execute your plan and deliver content to your audience.
- [Learn How to Create a Landing Page](https://www.salesforce.com/marketing/how-to-create-landing-pages/): Learn how to create a landing page, including key tips and strategies that will generate leads and boost your conversions.
- [What is Integrated Marketing? Definition + Guide](https://www.salesforce.com/marketing/integrated-marketing/): Successful integrated marketing campaigns require careful execution and thorough analysis. Learn what integrated marketing is and how to begin today with this guide.
- [Journey Orchestration](https://www.salesforce.com/marketing/engagement/journey-orchestration/): Explore the most powerful journey orchestration tool in marketing technology today. Journey Builder connects all your touchpoints into one experience.
- [How to Create a Marketing Budget](https://www.salesforce.com/marketing/how-to-create-marketing-budget/): Learn how to create a marketing budget to put money toward efforts that will drive growth.
- [Inbound vs. Outbound Marketing: A Guide](https://www.salesforce.com/marketing/inbound-vs-outbound/): Discover the differences between inbound and outbound marketing and how each can grow businesses and engage audiences.
- [Influencer Marketing: 4 Types + How to Get Started](https://www.salesforce.com/marketing/influencer-marketing/): Influencer marketing is a social media marketing strategy that uses credible influencers on platforms like Instagram, Facebook, and TikTok to endorse products.
- [What is Lifecycle Marketing?](https://www.salesforce.com/marketing/lifecycle-marketing/): Lifecycle marketing helps you match marketing content to the right channel. Learn how to build an effective strategy, tools to use, and best practices here.
- [What is Lead Generation? Guide & Best Practices](https://www.salesforce.com/marketing/lead-generation-guide/): When you understand the basics of lead generation, you'll turn interest into conversions. Here's what you need to know.
- [Lead Magnets: A Complete Guide](https://www.salesforce.com/marketing/lead-generation-guide/lead-magnet/): Learn what lead magnets are and how to create them, and explore examples that will help boost your lead generation strategy.
- [Guide to Lead Generation Chatbot](https://www.salesforce.com/marketing/lead-generation-guide/chatbot/): Discover how a lead generation chatbot can streamline your sales process, boost engagement, and qualify leads faster with AI-driven technology.
- [Lead Generation Software Guide](https://www.salesforce.com/marketing/lead-generation-guide/software/): Find out about the benefits of using the latest lead generation software: it's critical in helping sales and marketing teams meet their goals.
- [Grow Your Business with Marketing Automation powered by Agentforce](https://www.salesforce.com/marketing/marketing-cloud-editions/): Find more leads, scale engagement, and grow revenue with marketing software for all businesses, including tools for email marketing, marketing automation, and more.
- [The Top 22 Best Lead Generation Tools of 2025](https://www.salesforce.com/marketing/lead-generation-guide/best-lead-generation-tools/): Explore 22 powerful lead generation tools to streamline capturing, tracking, and nurturing high-quality leads-helping you grow your pipeline faster.
- [Local Marketing: A Complete Guide](https://www.salesforce.com/marketing/local-marketing/): Local marketing is a set of strategies to help potential customers close to your business see and consider your products and services. Get started here.
- [What is a Lookalike (LAL) Audience? A Complete Guide](https://www.salesforce.com/marketing/lookalike-audience/): A lookalike audience helps you reach new customers whose behaviors and traits reflect those of your existing customer base. Learn how to get started here.
- [What is a Loyalty Program? Tips to Keep Customers](https://www.salesforce.com/marketing/loyalty-management/loyalty-programs/): It's more expensive to acquire a new customer than to keep an existing one. That's why customer loyalty programs are a growing priority.
- [How to Build an Effective Referral Program](https://www.salesforce.com/marketing/loyalty-management/referral-programs/): Using a referral program can help companies boost customer loyalty, increase product offerings, and maximize revenue. Learn more about referral marketing.
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- [Loyalty Management Software](https://www.salesforce.com/marketing/loyalty-management/): Build customer loyalty with loyalty management software that helps your business engage with customers in more meaningful ways.
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- [The Ultimate Guide to Omni-Channel Marketing](https://www.salesforce.com/marketing/omnichannel-marketing/): Discover how omni-channel marketing can improve customer engagement, increase customer loyalty, and increase sales.
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- [A Guide to Outbound Marketing Strategies](https://www.salesforce.com/marketing/outbound/): Explore the fundamentals of outbound marketing tactics, tools, and trends.
- [Multipliers are based on SKU purchased](https://www.salesforce.com/marketing/partner-connect/): Multipliers are based on SKU purchased
- [Marketing Personalization Software](https://www.salesforce.com/marketing/personalization/): With Marketing Cloud's personalization engine, gain insights about your customers. Use AI to engage them with relevant marketing experiences across channels.
- [What is Performance Marketing & How Does it Work?](https://www.salesforce.com/marketing/performance-marketing/): Performance marketing is a digital marketing strategy where advertisers pay only when a specific action, like a sale or click, is completed. Learn more.
- [AI Personalization: A Complete Guide](https://www.salesforce.com/marketing/personalization/ai/): Artificial intelligence (AI) personalization improves customer experiences by delivering tailored recommendations and marketing strategies to sell more.
- [Cross-Channel Marketing: A Complete Guide](https://www.salesforce.com/marketing/personalization/cross-channel-marketing-guide/): Cross-channel marketing, sometimes also referred to as multichannel marketing, is the strategy of using multiple channels to reach consumers. Learn how to implement your strategy.
- [What is Content Personalization? A Guide (2025)](https://www.salesforce.com/marketing/personalization/content/): Explore content personalization fundamentals and how to create powerful, tailored experiences for your customers.
- [Website Personalization: Benefits & Tips](https://www.salesforce.com/marketing/personalization/guide/website/): Here are three reasons why your business can benefit from website personalization even when times are tough.
- [What is Hyper-Personalization in Marketing?](https://www.salesforce.com/marketing/personalization/hyper-personalization/): Discover how hyper-personalization increases marketing effectiveness with tailored customer experiences that drive results.
- [What is Marketing Personalization?](https://www.salesforce.com/marketing/personalization/guide/): What does personalization really mean? Find out, and see examples of marketing personalization in action.
- [One-to-One Marketing: A Guide (2025)](https://www.salesforce.com/marketing/personalization/one-to-one-marketing/): One-to-one marketing focuses on gathering information about your customers' preferences and designing your marketing campaigns around those results.
- [Omnichannel Personalization: A Guide](https://www.salesforce.com/marketing/personalization/omnichannel/): Learn all about omnichannel personalization and how it can transform your marketing by taking customer experiences to the next level.
- [Marketing Cloud Personalization Pricing](https://www.salesforce.com/marketing/personalization/pricing/): View Salesforce's Marketing Cloud pricing options, and find the best digital marketing software solution for your enterprise needs.
- [What is Zero-Party Data? Definition & Examples](https://www.salesforce.com/marketing/personalization/zero-party-data/): Learn what zero-party data is, why it's important, and how it fuels personalization.
- [Salesforce Message Credits](https://www.salesforce.com/marketing/salesforce-message-credits/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.is this
- [What Is Real-Time Personalization?](https://www.salesforce.com/marketing/personalization/real-time/): Discover the power of real-time personalization, including how its implementation can instantly deliver tailored customer experiences.
- [What is Marketing Planning & How To Do It](https://www.salesforce.com/marketing/plan/): Marketing planning provides a strategic framework for building a strong brand, attracting customers, and driving growth. Learn how to get started here.
- [Predictive Marketing: Why You Should Look Into It](https://www.salesforce.com/marketing/predictive-marketing-guide/): Discover how predictive marketing can benefit your brand and your customers. Find out what it is, how it works, and why you should use it.
- [What is Market Segmentation? A Guide](https://www.salesforce.com/marketing/segmentation/): Marketing segmentation is when you tailor marketing campaigns to specific audiences to improve conversion rates & customer satisfaction. Get started here.
- [Psychographics: Definition & Marketing Use Cases](https://www.salesforce.com/marketing/psychographics/): Learn how psychographics can improve your marketing strategies and empower your business to forge meaningful connections with your target audience here.
- [Behavioral Segmentation: What You Need to Know](https://www.salesforce.com/marketing/segmentation/behavioral/): Marketing segmentation, especially behavioral segmentation, lets you supercharge every dollar with key insights and knowledge so you can sell to the audience who's ready to buy.
- [Super Messages Archive](https://www.salesforce.com/marketing/sms-ratio-archive/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.
- [Push vs. Pull Marketing: The Ultimate Guide](https://www.salesforce.com/marketing/push-vs-pull/): Learn about push and pull marketing, when and why to use them, and what they can deliver.
- [Super Messages](https://www.salesforce.com/marketing/sms-ratio-updates/): Multipliers differ based on your Edition or Product, subscription start date, destination country and message type.
- [Referral Marketing Software Pricing](https://www.salesforce.com/marketing/referral-software-pricing/): Create engaging referral programs to acquire new customers, drive product adoption, and grow sales. Explore Referral Marketing pricing.
- [Marketing Cloud Software Pricing](https://www.salesforce.com/marketing/pricing/): View Salesforce's Marketing Cloud pricing options, and find the best digital marketing software solution for your enterprise needs.
- [10 Best SEO Courses in 2025](https://www.salesforce.com/marketing/seo-courses/): Discover the 10 best SEO courses to master search engine optimization in 2025, offering lessons on improving rankings, driving traffic, and more.
- [What Is Social Media Monitoring?](https://www.salesforce.com/marketing/social-media-monitoring-guide/): Social media monitoring allows real-time feedback from millions of consumers. Learn how it can help your company make the most of social media.
- [What is Social Media Marketing? Complete Guide](https://www.salesforce.com/marketing/social-media-marketing/): Social media marketing builds connections with your audience by creating content to promote your products or services and turn consumers into loyal customers.
- [Target Audience: Definition + How to Find It](https://www.salesforce.com/marketing/target-audience/): Knowing your target audience helps you improve brand reach and engagement. Learn how to find, build & reach your target audience here.
- [What is Content Marketing & How Does it Work?](https://www.salesforce.com/marketing/what-is-content-marketing/): Content marketing is a strategy in which businesses create and share valuable, relevant, and engaging content. Learn more.
- [Strategic Digital Media & Advertising Solutions](https://www.salesforce.com/media/): Salesforce for media and entertainment offers digital media & advertising solutions for integrating your business data to create personal experiences.
- [Marketing 101: A Step-by-Step Strategy Guide (2025)](https://www.salesforce.com/marketing/strategy/): Learn how to create a successful marketing strategy that reaches the right audience and converts customers.
- [WhatsApp Marketing: The Ultimate Guide (2025)](https://www.salesforce.com/marketing/whatsapp-marketing/): Unlock the full potential of WhatsApp marketing for your business. This guide covers what WhatsApp marketing is, its benefits, and how to create a winning strategy.
- [What Is Marketing? A Brief Overview](https://www.salesforce.com/marketing/what-is-marketing/): Digital and traditional marketing play crucial roles in expanding audience reach and capturing leads. When used strategically, Marketing promises to boost results and, as a bonus, further strengthen consumer engagement.
- [What is Demand Generation? Strategies & Benefits](https://www.salesforce.com/marketing/what-is-demand-generation-marketing/): If you need to move customers down the funnel - or even create awareness - it's time for a refresher on demand generation marketing.
- [Ad Sales Management Software](https://www.salesforce.com/media/advertising-sales-management-software/): Optimize your ad sales management processes by automating tasks, improving stakeholder collaboration, and managing leads with advertising management software.
- [Agentforce for Media](https://www.salesforce.com/media/artificial-intelligence/): Deploy trusted AI solutions that will empower you to sell smarter and personalize experiences for subscribers, viewers, fans, and advertisers.
- [What Are Streaming Ads? How to Optimize Ad Sales](https://www.salesforce.com/media/advertising-sales-management-software/guide/): Streaming advertising is the practice of serving ads to viewers on digital media platforms. Here's how to optimize digital ad sales in video streaming.
- [AI in Advertising: Use Cases, Benefits, & Challenges](https://www.salesforce.com/media/artificial-intelligence/ai-in-advertising/): Learn how AI in advertising enhances targeting, personalizes content, and optimizes cost-effective, automated bidding for media buyers and sellers.
- [Media Workflow Management & Automated Production Software](https://www.salesforce.com/media/automated-production-broadcast-software/): Scale content creation & improve productivity with automation production broadcast software. Help lower your operational costs by eliminating manual workflows.
- [Fan Engagement Platform & Audience Engagement Tools for Media](https://www.salesforce.com/media/fan-audience-engagement-platform/): Learn how a fan engagement platform with audience engagement tools can enable you to reduce operational expenses while increasing your customer lifetime value.
- [What Is Audience Engagement? Tips & Strategies](https://www.salesforce.com/media/fan-audience-engagement-platform/guide/): Audience engagement is all about how you connect with and get your audience involved with your brand, especially in today's digital landscape.
- [How Orlando City SC uses data to understand and reward its fans.](https://www.salesforce.com/media/how-orlando-city-sc-uses-data/): Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.
- [How to Overcome 5 Common Challenges in Converged Media Planning and Advertising Sales](https://www.salesforce.com/media/overcome-media-planning-challenges/): Learn how to streamline converged media planning, advertising sales, and analytics with an end-to-end advertising management system.
- [Automation keeps Spotify's ad business growing year over year.](https://www.salesforce.com/media/spotify-improved-advertising-productivity/): Learn how the streaming giant boosted advertising sales and improved productivity.
- [Media Cloud Pricing](https://www.salesforce.com/media/cloud/pricing/): Explore media crm pricing to help transform your business operations with trusted solutions.
- [The Media and Entertainment Intelligence Playbook](https://www.salesforce.com/media/media-entertainment-intelligence-playbook/): Read The Media and Entertainment Intelligence Playbook: Drive smart decision-making and tailor every customer experience.
- [How Streamlining Data Helps Media Companies Drive Efficiency and Increase Ad Sales](https://www.salesforce.com/media/media-companies-streamlining-data/): Increase efficiency and productivity and boost ad sales by optimizing your data
- [Best CRM for Media Companies: Media Cloud](https://www.salesforce.com/media/cloud/): Explore media CRM pricing for Salesforce Media Cloud and find the right solution for your business needs.
- [5 Ways to Turn Casual Fans Into Superfans Through Data & AI](https://www.salesforce.com/media/personalizing-fan-journey/): Read about using technology to personalize the fan journey to build a lasting relationship.
- [Media Workflow Automation Management Solution](https://www.salesforce.com/media/workflow-automation-management/): Integrate and connect your systems and automate business processes to increase productivity.
- [Best Subscriber Management Software for Media](https://www.salesforce.com/media/subscription-lifecycle-management-software/): Use subscriber management software to acquire new subscribers, enhance engagement, and seamlessly deliver services across channels.
- [Mastering the Art and Science of Subscriber Care](https://www.salesforce.com/media/subscriber-management/): Subscriber management platforms can help media companies win at customer retention.
- [Integration, Automation, API Management Solutions](https://www.salesforce.com/mulesoft/all-mulesoft-products/): Explore MuleSoft's unified integration, automation, and API management solutions.
- [The Battle for Attention](https://www.salesforce.com/media/the-battle-for-attention/): Bringing Intelligence to a New Media Ecosystem
- [MuleSoft Anypoint Platform | API Development and Integration](https://www.salesforce.com/mulesoft/anypoint-platform/): Streamline your API development and integration processes with the powerful MuleSoft Anypoint Platform. From simple to complex projects, our platform allows for secure deployment and management while saving you time with code reuse.
- [Integration, Automation, and API Management Solutions by Salesforce](https://www.salesforce.com/mulesoft/): Transform your business with MuleSoft's unified platform. Integrate data, systems, and AI models to create connected experiences and drive real value. Discover the power of automation and innovation today.
- [MuleSoft Anypoint Platform Pricing](https://www.salesforce.com/mulesoft/anypoint-platform/pricing/): Learn more about MuleSoft Anypoint Platform's pricing and how it works. With MuleSoft Anypoint Platform, you can speed up IT project delivery.
- [How to Automate Workflows](https://www.salesforce.com/mulesoft/how-to-automate-workflows/): Learn how to prioritize which business processes are the best candidates for automation.
- [MuleSoft Automation Pricing](https://www.salesforce.com/mulesoft/automation/pricing/): Learn more about MuleSoft Automation pricing and how it works. With MuleSoft Automation, you can eliminate manual tasks and processes at scale.
- [MuleSoft Pricing and Editions](https://www.salesforce.com/mulesoft/pricing/): Explore MuleSoft's unified integration, automation, and API management pricing and editions.
- [Salesforce Flow - Automate Complex Processes with Ease](https://www.salesforce.com/mulesoft/automation/): Streamline your workflow and save time with Flow, the low-code tool from Salesforce. Automate complex processes, coordinate tasks between teams, and increase efficiency in your organization. Try it now!
- [MuleSoft for Agentforce](https://www.salesforce.com/mulesoft/agentforce/): MuleSoft for Agentforce enhances Salesforce integration, boosts efficiency, and improves customer experiences.
- [Streamline Your Business with MuleSoft RPA](https://www.salesforce.com/mulesoft/rpa/): Say goodbye to repetitive tasks and hello to efficient automation. With MuleSoft RPA, you can bring together integration, API management, and RPA capabilities for a composable business. No coding required! Learn more today.
- [MuleSoft Composer for Salesforce - Simplify Your Workflow](https://www.salesforce.com/mulesoft/composer/): Connect siloed data and automate processes with MuleSoft Composer for Salesforce. Say goodbye to complicated coding and IT tools, and say hello to a streamlined workflow. See how it can help your business today!
- [Salesforce-MuleSoft Integration: 9 Tips to Remember](https://www.salesforce.com/mulesoft/salesforce-mulesoft-integration/): Effortlessly connect MuleSoft with Salesforce to any cloud or on-premises system, driving a seamless transformation of your digital business.
- [What is Workflow Automation?](https://www.salesforce.com/mulesoft/workflow-automation/): Workflow automation transforms manual tasks into seamless, efficient processes, streamlining operations and boosting productivity.
- [What is MuleSoft?](https://www.salesforce.com/mulesoft/what-is-mulesoft/): MuleSoft builds application networks through API-led connectivity, streamlining integrations, automating workflows, and enhancing productivity.
- [ESG AI for Net Zero Cloud: Top Use Cases](https://www.salesforce.com/net-zero/artificial-intelligence/): ESG AI helps you streamline your ESG metric management and create reports that comply with regulations. Explore the top ESG AI use cases.
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- [AI Agents for Sustainability: Types, Examples, & Benefits](https://www.salesforce.com/net-zero/ai-agents-for-sustainability/): AI agents for sustainability are autonomous applications that analyze and learn from your sustainability data to perform tasks with little or no human input.
- [ESG Data Management | Net Zero Cloud](https://www.salesforce.com/net-zero/): Manage all your ESG data and ensure compliance with Salesforce Net Zero Cloud.
- [The Business Case for ESG Strategy | How ESG Delivers Business Value](https://www.salesforce.com/net-zero/business-case-for-esg/): Learn the business case for ESG and discover 7 ways ESG delivers value; then take action.
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- [The Transition to a Sustainable Economy](https://www.salesforce.com/net-zero/sustainable-economy-transition/): Mark Carney, U.N. Special Envoy, speaks with Salesforce's Gavin Patterson.
- [Salesforce Ventures Launches Second $100 Million Impact Fund](https://www.salesforce.com/news/press-releases/2020/10/06/salesforce-ventures-launches-second-100-million-impact-fund/): San Francisco - October 6, 2020 - Salesforce , the global leader in CRM, today announced its second Impact Fund from Salesforce Ventures, the company's
- [Biggest Digital Holiday Season Ever Will Strain Shipping Capacity According to Salesforce Forecast](https://www.salesforce.com/news/press-releases/2020/10/01/biggest-digital-holiday-season-ever-will-strain-shipping-capacity-according-to-salesforce-forecast/): Global online holiday sales predicted to grow 30 percent year-over-year in a season shaped by the COVID-19 pandemic Up to 700 million packages face
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- [Corporate Sustainability Reporting Directive (CSRD): A Guide for Companies](https://www.salesforce.com/net-zero/csrd-reporting/): The Corporate Sustainability Reporting Directive (CSRD) requires organizations to report their sustainability impact. Read the business guide to CSRD reporting.
- [Sustainable Supply Chain: Definition, Importance, & Benefits](https://www.salesforce.com/net-zero/cloud/what-is-sustainable-supply-chain/): A sustainable supply chain minimizes environmental impact, ensures ethical practices, and promotes long-term economic viability.
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- [What is ESG Reporting? A Complete Guide](https://www.salesforce.com/net-zero/cloud/esg-reporting/): ESG reporting is the process of sharing a company's environmental, social, and governance performance, often in compliance with regulatory requirements.
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- [Net Zero Cloud](https://www.salesforce.com/net-zero/cloud/): ESG readiness starts with Net Zero Cloud, Salesforce's complete ESG software. Unify ESG data and automate ESG reporting with Einstein AI.
- [Tableau and Einstein Analytics Come Together to Drive Analytics Ubiquity](https://www.salesforce.com/news/press-releases/2020/10/07/tableau-and-einstein-analytics-come-together-to-drive-analytics-ubiquity/): New Integration of Einstein Discovery in Tableau Brings AI-powered Insights to Everyone SEATTLE - October 6, 2020 - At its annual Tableau Conference,
- [Net Zero Cloud Pricing](https://www.salesforce.com/net-zero/pricing/): Explore Net Zero Cloud pricing, including our starter and growth plans for businesses. Discover top features, compare editions, and select add-ons.
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- [The Business Guide to Carbon Accounting](https://www.salesforce.com/net-zero/guide-to-carbon-accounting/): Learn how to measure and analyze your company's carbon impact along your value chain.
- [Salesforce Signs Definitive Agreement to Acquire Slack](https://www.salesforce.com/news/press-releases/2020/12/01/salesforce-definitive-agreement-update/): Combination of #1 CRM platform with the most innovative enterprise communications platform will create the operating system for the new way to work,
- [Introducing Salesforce Einstein Automate: Streamline Tasks and Automate Time-Consuming, Manual Processes to Increase the Speed of Work](https://www.salesforce.com/news/press-releases/2020/12/02/introducing-salesforce-einstein-automate/): New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft
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- [Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day](https://www.salesforce.com/news/press-releases/2020/11/24/einstein-now-delivers-80bn-predictions/): Adoption surges as customers adapt to rapidly shifting market conditions. Customers such as AdventHealth, Icebreaker, Maersk, Orvis, Pacer Sports and
- [Dairy Farm Group Accelerates Digital Transformation, Leveraging MuleSoft, Salesforce, and Tableau to Connect Customer Experiences Across 2,000 Physical Stores](https://www.salesforce.com/news/press-releases/2020/11/17/dairy-farm-group-digital/): Leading Pan-Asian retailer rolls out yuu, one of Hong Kong's biggest rewards clubs, andbuilds a seamless omnichannel experience to deepen loyalty across
- [Salesforce Expands Work.com to Help Companies Get Back to Growth and Thrive in the New Normal](https://www.salesforce.com/news/press-releases/2020/10/20/salesforce-announces-new-work-com-employee-productivity-and-communications-apps/): New employee workspace and helpdesk technology helps workers be productive from anywhere New communication apps enable businesses to create safer
- [Allica Builds a New Digital Bank From Scratch in Under 12 Months With MuleSoft](https://www.salesforce.com/news/press-releases/2020/11/11/allica-builds-a-new-digital-bank-from-scratch-in-under-12-months-with-mulesoft/): UK challenger bank creates connected, personalized experiences for small and medium businesses 2x faster with reusable APIs LONDON - November 10, 2020 -
- [Salesforce Data Reveals All-Time High $60 Billion in U.S. Cyber Week Digital Sales](https://www.salesforce.com/news/press-releases/2020/12/01/salesforce-reveals-2020-cyber-week-digital-sales/): Digital sales spiked across all major U.S. shopping days, including increases of 20 percent on Thanksgiving Day, 23 percent on Black Friday and 10 percent
- [International, Federal, State and Local Agencies Choose Salesforce to Help Manage their COVID-19 Vaccine Effort](https://www.salesforce.com/news/press-releases/2020/12/16/salesforce-government-agencies-covid-response-effort/): New Hampshire and the City of Chicago, among others, are using the Salesforce Platform to more safely and efficiently manage their vaccine programs at
- [Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021](https://www.salesforce.com/news/press-releases/2020/12/15/gavi-salesforce-vaccine-alliance/): COVAX is the global initiative that will make COVID-19 vaccines available for 190 countries, including the poorest in the world SAN FRANCISCO - December
- [New Report Finds Only 37% of Organizations Have the Skills and Technology to Keep Pace With Digital Projects](https://www.salesforce.com/news/press-releases/2020/12/03/new-report-finds-only-37-of-organizations-have-the-skills-and-technology-to-keep-pace-with-digital-projects/): More than 80% of line of business employees agree easy access to data and IT capabilities are required to be productive as survey reports new digital
- [Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences](https://www.salesforce.com/news/press-releases/2021/01/12/loyalty-management-update/): New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty
- [Sally Beauty Holdings Delivers Immersive Beauty Experiences from Anywhere with Salesforce](https://www.salesforce.com/news/press-releases/2021/01/15/sally-beauty-holdings-experiences/): Sally Beauty Holdings expands digital offerings with Salesforce, empowering customers and salon professionals with contactless beauty experiences online,
- [MuleSoft Empowers Business Teams to Deliver Digital Innovation Faster with MuleSoft Composer](https://www.salesforce.com/news/press-releases/2021/03/10/mulesoft-composer-news-update/): MuleSoft Composer for Salesforce is the easiest way to connect apps and data to Salesforce and deliver connected experiences, faster Business users can
- [Salesforce Announces Strong Fourth Quarter and Full Year Fiscal 2021 Results Raises FY22 Revenue Guidance to $25.65 Billion to $25.75 Billion](https://www.salesforce.com/news/press-releases/2021/02/25/salesforce-reports-q4-2021-results/): Fourth Quarter Revenue of $5.82 Billion, up 20% Year-Over-Year, 19% in Constant CurrencyFY21 Revenue of $21.25 Billion, up 24% Year-Over-Year, 24% in
- [Salesforce Reveals 2020 Was the Biggest Holiday Season Ever for Digital Sales, Up 50% Year-over-Year to $1.1 Trillion Globally](https://www.salesforce.com/news/press-releases/2021/01/12/all-wrapped-up/): Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs $330 billion in online purchases
- [IBM and Salesforce Join Forces to Help Organizations and Individuals Verify Vaccine and Health Status](https://www.salesforce.com/news/press-releases/2020/12/18/ibm-and-salesforce-digital-health-pass/): IBM Digital Health Pass and Salesforce Work.com to help businesses, schools and governments as they strive to reopen safely in the wake of the COVID-19
- [Study Reveals Integration Challenges Threaten Digital Transformation, With Organizations Spending on Average $3.5 Million on Custom Integration Labor Costs](https://www.salesforce.com/news/press-releases/2021/03/30/study-reveals-integration-challenges-threaten-digital-transformation-with-organizations-spending-on-average-3-5-million-on-custom-integration-labor-costs/): Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked to complete 30% more projects this year Data silos
- [Accenture and Salesforce Expand Partnership to Help Companies Embed Sustainability into the Core of their Business](https://www.salesforce.com/news/press-releases/2021/01/26/salesforce-sustainability-cloud-2021-updates/): Innovative technologies and services will empower C-suite to accelerate progress toward ESG goals, meet new customer and stakeholder expectations, drive
- [B. Braun Melsungen AG Accelerates Digital Healthcare Innovations with MuleSoft](https://www.salesforce.com/news/press-releases/2021/04/13/b-braun-melsungen-ag-accelerates-digital-healthcare-innovations-with-mulesoft/): Leading healthcare solutions provider creates 360-degree view of the patient to provide solutions 50% faster using Anypoint Platform MUNICH - April 13,
- [Boys & Girls Clubs of America Selects Salesforce to Streamline Operations, Helping Staff and Volunteers Spend More Time With Young Members](https://www.salesforce.com/news/press-releases/2021/03/17/boys-girls-clubs-of-america-selects-salesforce/): Salesforce technology will allow employees and volunteers to spend less time at the computer and more time with youth they serve, providing greater impact
- [Coca-Cola Bottlers in North America Partner with Salesforce to Power Digital Transformation](https://www.salesforce.com/news/press-releases/2021/02/11/coca-cola-bottlers-in-north-america-partner-with-salesforce-to-power-digital-transformation/): CONA Services LLC will leverage Salesforce's Consumer Goods Cloud to enable profitable growth and deliver personalized B2B customer experiences SAN
- [Salesforce Reimagines Sales Cloud to Drive Growth in a Sell-From-Anywhere World](https://www.salesforce.com/news/press-releases/2021/03/24/salesforce-reimagines-sales-cloud/): 51% of salespeople expect to travel less for work after the pandemic than they did before, according to new Salesforce survey Salesforce Meetings and
- [Ferguson Selects Salesforce to Power its Digital Transformation](https://www.salesforce.com/news/press-releases/2021/02/08/ferguson-selects-salesforce-to-power-its-digital-transformation/): With a unified view of all customer interactions and even better commerce capabilities, Ferguson will deliver a smarter, more frictionless experience for
- [Salesforce Announces Vaccine Cloud to Accelerate Global Vaccine Management](https://www.salesforce.com/news/press-releases/2021/01/27/vaccine-cloud-salesforce-update/): Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and
- [Tableau Business Science Brings Powerful Data Science Capabilities to Business People](https://www.salesforce.com/news/press-releases/2021/03/23/tableau-business-science-brings-data-science-to-business-people/): Tableau 2021.1 delivers AI-generated predictions, insights and automated explanations to help democratize data science SEATTLE - March 23, 2021 - Tableau,
- [TAB Bank Creates Open Banking Platform and Streamlines Lending Processes with MuleSoft](https://www.salesforce.com/news/press-releases/2021/03/30/tab-bank-creates-open-banking-platform-and-streamlines-lending-processes-with-mulesoft/): Executes open banking strategy in only 3 weeks to deliver better banking experiences, streamlining loan processing from 30 minutes to only 30 seconds SAN
- [Salesforce Vaccine Management Now Used by More Than 150 Government Agencies and Healthcare Organizations](https://www.salesforce.com/news/press-releases/2021/03/18/vaccine-cloud-vaccinations-momentum/): Gavi, the Vaccine Alliance, Louisville Metro, Ochsner Health, Penn State Health, Piedmont Healthcare and the State of California are using Salesforce
- [Salesforce Named #1 CRM Provider for Eighth Consecutive Year](https://www.salesforce.com/news/press-releases/2021/04/26/salesforce-named-1-crm-provider-for-eighth-consecutive-year/): SAN FRANCISCO-April 26, 2021-Salesforce , the global leader in CRM, today announced that for the eighth consecutive year it has been ranked the #1 CRM
- [Salesforce Announces Strong First Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/05/27/salesforce-reports-q1-fy22-results/): Raises FY22 Revenue Guidance to $25.9 Billion to $26.0 Billion First Quarter Revenue of $5.96 Billion, up 23% Year-Over-Year, 20% in Constant
- [MuleSoft Unveils Next Major Release of Anypoint Platform with DataGraph, Empowering Developers to Create Composable Business Capabilities Faster](https://www.salesforce.com/news/press-releases/2021/05/17/mulesoft-unveils-next-major-release-of-anypoint-platform-with-datagraph-empowering-developers-to-create-composable-business-capabilities-faster-2/): With the new Anypoint DataGraph, customers can use a single GraphQL query instead of writing multiple APIs requests, increasing productivity and
- [Salesforce and Disney Studios Content Join Forces to Help Accelerate Production with New Technology](https://www.salesforce.com/news/press-releases/2021/05/05/salesforce-joins-forces-with-disney-studios-content/): Salesforce is now an Innovation Partner of The Walt Disney Studios StudioLAB StudioLAB is an innovation program that applies cutting-edge technology to
- [Salesforce Expands Its Financial Services Offerings for Corporate and Investment Banking](https://www.salesforce.com/news/press-releases/2021/06/09/corporate-investment-banking-financial-services-cloud/): Tailored technology integrated into Financial Services Cloud enables the industry's transition to digital-first, helping deals get done from anywhere
- [MuleSoft Delivers Next Major Release of Anypoint Platform, Introduces DataGraph to Help Developers Accelerate Digital Experiences](https://www.salesforce.com/news/press-releases/2021/05/18/mulesoft-unveils-next-major-release-of-anypoint-platform-with-datagraph-empowering-developers-to-create-composable-business-capabilities-faster/): With the new Anypoint DataGraph, customers can use a single GraphQL query instead of writing multiple APIs requests, increasing productivity and
- [Success Anywhere, Dreamforce Everywhere: Salesforce Announces the First Global Dreamforce](https://www.salesforce.com/news/press-releases/2021/05/27/dreamforce-2021-announcement/): Dreamforce, the world's largest software event, will take place September 21-23, 2021 across a global campus, including San Francisco, New York City,
- [New Salesforce Innovations Empower Creators to Build Apps with Low Code on a Single Platform](https://www.salesforce.com/news/press-releases/2021/06/23/salesforce-platform-innovations/): Research finds 83% of IT leaders plan to increase their use of low-code development toolsSalesforce adds new tools and services for interactive app
- [AWS and Salesforce Announce Expansive Partnership to Unify Developer Experiences and Launch New Intelligent Applications](https://www.salesforce.com/news/press-releases/2021/06/23/salesforce-aws-partnership-expansion/): The world's leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer
- [Salesforce Partners with Team USA, the LA28 Olympic and Paralympic Games, and NBCUniversal](https://www.salesforce.com/news/press-releases/2021/06/16/salesforce-partners-with-team-usa-olympic-and-paralympic-games-nbcuniversal/): Seven-year partnership establishes Salesforce as an official partner of Team USA, LA28 and NBCU SAN FRANCISCO-June 16, 2021-Salesforce (NYSE: CRM), the
- [Nine in 10 U.K. Workers Must Learn New Digital Skills by 2030, According to New Salesforce and IDC Research](https://www.salesforce.com/news/press-releases/2021/07/07/nine-in-10-u-k-workers-must-learn-new-digital-skills-by-2030-according-to-new-salesforce-and-idc-research/): The U.K.'s GDP is driven by the digital economy - one in three U.K. businesses expected to create new digital services However, one in six
- [Salesforce Announces Global Advisory Board to Expand International Growth](https://www.salesforce.com/news/press-releases/2021/06/24/salesforce-announces-global-advisory-board-to-expand-international-growth/): Advisory Board will provide strategic guidance to companies as they navigate the new Success from Anywhere world Advisors will strengthen
- [Announcing Salesforce+, a New Streaming Service for Live Experiences and Original Content Series](https://www.salesforce.com/news/press-releases/2021/08/10/announcing-salesforce-plus-new-streaming-service/): Salesforce+ content will inspire and motivate everyone - for every role, industry or line of business - to succeed in the digital-first, work anywhere
- [Salesforce Announces Strong Second Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/08/25/salesforce-reports-q2-2022-results-update/): Raises FY22 Revenue Guidance to $26.2 Billion to $26.3 Billion Second Quarter Revenue of $6.34 Billion, up 23% Year-Over-Year, 21% in Constant
- [Team GB and Salesforce Announce Long-Term Partnership](https://www.salesforce.com/news/press-releases/2021/07/06/salesforce-multi-year-marketing-partnership-team-gb/): LONDON - July 6, 2021 - Salesforce, the global leader in CRM, today announced a new, long-term marketing partnership with Team GB to deliver marketing
- [Salesforce Debuts Advertising Sales Management for Media Cloud to Automate Ad Sales and Improve Campaign Performance for Publishers](https://www.salesforce.com/news/press-releases/2021/07/14/salesforce-debuts-advertising-sales-management/): Salesforce Debuts Advertising Sales Management for Media Cloud to Automate Ad Sales and Improve Campaign Performance for Publishers New technology allows
- [Salesforce Becomes Official Team Deutschland Key Partner](https://www.salesforce.com/news/press-releases/2021/07/19/salesforce-becomes-official-team-deutschland-key-partner/): MUNICH - July 19, 2021 -Salesforce, the global leader in CRM, today announced it is now an official Key Partner to Team Deutschland, the German Olympic
- [Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Sales Force Automation](https://www.salesforce.com/news/press-releases/2021/08/09/salesforce-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-sales-force-automation/): Gartner recognized Salesforce for its ability to execute and completeness of vision Salesforce is named a Leader in SFA for 15 years in a row San
- [New Study Finds More Than 70% of Automation Initiatives are Held Back by Security Concerns and Data Silos](https://www.salesforce.com/news/press-releases/2021/07/28/new-study-finds-more-than-70-of-automation-initiatives-are-held-back-by-security-concerns-and-data-silos/): IT and Business collaboration proves key to overcoming security and integration challenges Almost 9 out of 10 organizations agree that IT and business
- [Salesforce Completes Acquisition of Slack](https://www.salesforce.com/news/press-releases/2021/07/21/salesforce-slack-deal-close/): Together, Salesforce and Slack are creating the digital HQ for success from anywhere SAN FRANCISCO, July 21, 2021-Salesforce (NYSE: CRM), the
- [Salesforce Gives $19M to Schools](https://www.salesforce.com/news/press-releases/2021/09/20/salesforce-gives-19m-to-schools/): Grants support five school districts across the United States and education nonprofits New funds mark more than $100 million given to Bay Area school
- [Salesforce Launches Health Cloud 2.0, a Connected Platform to Help Deliver Health and Safety from Anywhere](https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-launches-health-cloud-2/): With Health Cloud 2.0, any business or government can bring people together more safely and deliver care from anywhere, helping support the health of
- [Slack Supercharges Salesforce Customer 360 for Sales, Service, Marketing, and Analytics](https://www.salesforce.com/news/press-releases/2021/08/17/slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics/): Companies like IBM and Sonos are achieving success from anywhere with Slack-First Customer 360, a single platform for connecting employees, customers,
- [New Study Finds Salesforce Economy Will Create 9.3 Million Jobs and $1.6 Trillion in New Business Revenues by 2026](https://www.salesforce.com/news/press-releases/2021/09/20/idc-salesforce-economy-2021/): Editor's Note: For the latest data from IDC, please go here. Salesforce partner ecosystem on track to grow to nearly six times the size of Salesforce
- [Salesforce Achieves Net Zero Residual Emissions Across Its Value Chain and 100% Renewable Energy](https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/): Editor's Note: This article, which originally posted on September 21, 2021, has been updated to reflect the latest net zero terminology. In addition,
- [Salesforce Announces Strong Third Quarter Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2021/11/30/q3-fy22-results-newsroom/): Reiterates FY23 Revenue Guidance of $31.7 Billion to $31.8 Billion Third Quarter Revenue of $6.86 Billion, up 27% Year-Over-Year, 26% in Constant
- [Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences](https://www.salesforce.com/news/press-releases/2021/10/27/salesforce-and-docusign-team-up-to-enable-contract-collaboration/): San Francisco - October 27, 2021 - Salesforce (NYSE: CRM) and DocuSign (NASDAQ:DOCU) today announced an expansion of their global strategic partnership to
- [MuleSoft Positioned as a Leader Again in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service and the Magic Quadrant for Full Life Cycle API Management](https://www.salesforce.com/news/press-releases/2021/10/04/mulesoft-positioned-as-a-leader-again-in-the-gartner-magic-quadrant-for-enterprise-integration-platform-as-a-service-and-the-magic-quadrant-for-full-life-cycle-api-management/): Continues to be recognized as a Leader in both evaluations based on completeness of vision and ability to execute
- [MuleSoft Recognized as a Leader in New Enterprise iPaaS Independent Report](https://www.salesforce.com/news/press-releases/2021/10/05/mulesoft-recognized-as-a-leader-in-new-enterprise-ipaas-independent-report/): MuleSoft receives the highest score in capabilities to ease integration deployment criteria
- [Consumers Expected to Face Higher Prices this Holiday Season - Salesforce Digital Forecast](https://www.salesforce.com/news/press-releases/2021/09/29/consumers-expected-to-face-higher-prices-this-holiday-season-salesforce-digital-forecast/): Global online sales predicted to grow 7% year-over-year following historic 2020 holiday shopping season Consumer prices projected to rise up to 20%
- [Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce](https://www.salesforce.com/news/press-releases/2021/11/30/bret-taylor-promoted-to-vice-chair-and-co-ceo-of-salesforce/): Company Appoints Laura Alber and Oscar Munoz to its Board of Directors San Francisco - November 30, 2021 - Salesforce (NYSE: CRM), the global
- [Holiday Inn Club Vacations Enlists MuleSoft to Make Vacation Booking Quick and Seamless](https://www.salesforce.com/news/press-releases/2022/02/07/holiday-inn-club-vacations-enlists-mulesoft-to-make-vacation-booking-quick-and-seamless/): Holiday Inn Club Vacations Enlists MuleSoft to Make Vacation Booking Quick and Seamless Makes it easier for families to book dream vacations five times
- [Marc and Lynne Benioff, Salesforce Announce $300 Million in Investments to Accelerate Ecosystem Restoration and Climate Justice](https://www.salesforce.com/news/press-releases/2021/10/28/marc-and-lynne-benioff-and-salesforce-announce-investment-to-accelerate-ecosystem-restoration-and-climate-justice/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [New Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work](https://www.salesforce.com/news/press-releases/2022/01/27/digital-skills-index-update/): Over three-quarters of respondents do not feel ready to operate in a digital-first world, but only 28% are actively involved in digital skills learning
- [MuleSoft Unveils New Universal API Management Capabilities to Manage and Secure Any API, Anywhere - Creating Seamless Experiences, Faster](https://www.salesforce.com/news/press-releases/2021/12/07/mulesoft-unveils-new-universal-api-management-capabilities-to-manage-and-secure-any-api-anywhere-creating-seamless-experiences-faster/): API use continues to grow with 96% of organizations currently using public or private APIs, increasing complexity in API management and security New
- [Salesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely](https://www.salesforce.com/news/press-releases/2022/02/01/safety-cloud/): Safety Cloud streamlines COVID-19 testing and health status reporting with agility and security on a single platform New integrations with COVID-19
- [Salesforce and Vox Media Partner for Exclusive Streaming of Award-Winning "Pivot" on Salesforce+](https://www.salesforce.com/news/press-releases/2021/12/08/salesforce-vox-partnership/): Video of the hit podcast Pivot with Kara Swisher and Scott Galloway arrives on Salesforce+ in early 2022 Salesforce+ will now be the exclusive home for
- [70% of Organizations Do Not Provide Completely Connected User Experiences, New MuleSoft Study Reveals](https://www.salesforce.com/news/press-releases/2022/02/07/70-of-organizations-do-not-provide-completely-connected-user-experiences-new-mulesoft-study-reveals/): Organizations are under increased pressure to transform as more than 70% of their customer interactions are now digital As digitalization accelerates,
- [IBM and MuleSoft Announce Global Relationship to Help Accelerate Flexibility Across Public and Private Clouds](https://www.salesforce.com/news/press-releases/2021/12/08/ibm-and-mulesoft-announce-global-relationship-to-help-accelerate-flexibility-across-public-and-private-clouds/): Joint customers will benefit from planned addition of MuleSoft"s API and integration deployment option on Red Hat OpenShift and IBM Z"s real-time
- [Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2022 Results](https://www.salesforce.com/news/press-releases/2022/03/01/update-salesforce-reports-q4-results/): Raises FY23 Revenue Guidance to $32.0 Billion to $32.1 Billion Fourth Quarter Revenue of $7.33 Billion, up 26% Year-Over-Year, 27% in Constant
- [Salesforce to Revolutionize Formula 1's Fan Engagement and Accelerate its Sustainability Efforts with 5-year Partnership](https://www.salesforce.com/news/press-releases/2022/04/05/salesforce-and-formula-1/): Formula 1 is pleased to announce that Salesforce, the global leader in customer relationship management (CRM), will join as our Global Partner to
- [ParalympicsGB and Salesforce announce new partnership](https://www.salesforce.com/news/press-releases/2022/03/09/paralympicsgb-and-salesforce-announce-new-partnership/): London - March 9, 2022 - Salesforce, the global leader in CRM, today announced a new long term marketing partnership with ParalympicsGB to bring fans and
- [Salesforce Delivers the Future of Patient Health with New Innovations](https://www.salesforce.com/news/press-releases/2022/03/16/salesforce-delivers-the-future-of-patient-health-with-new-innovations/): Customer 360 for Health draws on the full power of Salesforce to deliver relevant solutions for healthcare and life sciences companies, creating trusted,
- [Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any System or Workflow](https://www.salesforce.com/news/press-releases/2022/06/29/mulesoft-automation-integration-solution/): Demand for time-saving automation from business teams has increased in more than 90% of companies New easy-to-use solution combines MuleSoft RPA and
- [New MuleSoft Anypoint Code Builder Helps Developers Innovate Faster and Increase Productivity with Web-Based Integrated Development Environment](https://www.salesforce.com/news/press-releases/2022/04/26/new-mulesoft-anypoint-code-builder-helps-developers-innovate-faster-and-increase-productivity-with-web-based-integrated-development-environment/): Anypoint Code Builder helps developers manage disparate systems with minimal configuration and rich code-editing features Together with Anypoint Flex
- [Salesforce Announces Strong First Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/05/31/q1-fy23-results-update/): Raises FY23 GAAP Operating Margin Guidance to ~3.8% and Non-GAAP Operating Margin Guidance to ~20.4% First Quarter Revenue of $7.41 Billion, up 24%
- [Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value](https://www.salesforce.com/news/press-releases/2022/04/27/salesforce-expands-flow-automation/): Flow enables companies to build workflows on the Salesforce Platform that automate across Slack, MuleSoft, and Tableau, connecting systems and business
- [Bose Turns Up the Volume on Digital Customer Experiences with Salesforce](https://www.salesforce.com/news/press-releases/2022/04/05/bose-selects-salesforce-to-enhance-digital-customer-experiences-and-build-loyalty/): With Salesforce Customer 360, Bose will implement Service, Marketing, and Commerce Clouds, as well as MuleSoft technologies, to deliver personalized
- [MuleSoft Named a Leader in New API Management Solutions Report](https://www.salesforce.com/news/press-releases/2022/08/29/mulesoft-named-a-leader-in-new-api-management-solutions-report/): MuleSoft receives the highest possible scores in API User Engagement, Product Vision, and Market Approach criteria
- [Salesforce Gives $25M to Education with a Focus on Teacher and Student Wellbeing](https://www.salesforce.com/news/press-releases/2022/09/19/salesforce-education-donation-2022-dreamforce/): New grants support school districts and education nonprofits across the United StatesLocal leaders to gather at "Celebrating our Schools" event in San
- [Salesforce Named a Leader in 2022 Gartner Magic Quadrant for Multichannel Marketing Hubs for the Fifth Consecutive Year](https://www.salesforce.com/news/press-releases/2022/07/22/gartner-2022-multichannel-marketing-hubs-leader-salesforce/): San Francisco - July 22, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced that Salesforce has been recognized by Gartner as a
- [The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research](https://www.salesforce.com/news/press-releases/2022/09/07/mulesoft-it-talent-gap-research-2022/): Quick take: Based on a global survey of 1,000 senior IT leaders, Salesforce's MuleSoft 2022 IT Leaders Pulse Report provides insight into the people,
- [Salesforce and NBCUniversal Launch New Docuseries, "The Shift"](https://www.salesforce.com/news/press-releases/2022/09/08/salesforce-nbcuniversal-docuseries-the-shift/): First-of-its-kind branded series focuses on businesses scaling their digital presence in response to changing consumer demands"The Shift" premieres Sept.
- [New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence](https://www.salesforce.com/news/press-releases/2022/09/14/salesforce-customer-360-automation-intelligence-announcement/): Eighty-six percent of consumers say brand experience is as important as product, but CFO optimism about the economy has dropped 10% over the last two
- [Asda Redefines the Consumer Grocery Experience with Salesforce](https://www.salesforce.com/news/press-releases/2022/06/09/salesforce-asda-grocery-news/): Salesforce, the global leader in CRM, today announced that UK big four supermarket Asda is embarking on a world-class retail technology transformation
- [Salesforce Announces Strong Second Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/08/24/q2-fy23-results-earnings-update/): SAN FRANCISCO, Calif. - August 24, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its second quarter fiscal 2023
- [Salesforce Recognized as a Leader in the Gartner® Magic Quadrant™ for Sales Force Automation Platforms for 16th Consecutive Year](https://www.salesforce.com/news/press-releases/2022/10/05/salesforce-gartner-magic-quadrant-sales-force-automation-2022/): San Francisco - October 5, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, has been recognized by Gartner as a Leader in the 2022 Magic Quadrant
- [Salesforce Announces Genie - a New Data Platform Powering the World's First Real-Time CRM](https://www.salesforce.com/news/press-releases/2022/09/20/genie-news/): Salesforce Genie makes every part of the Customer 360 real time, so every business can deliver magical customer experiences Companies like Ford, L'Oreal,
- [Salesforce Appoints Robin Washington Lead Independent Director](https://www.salesforce.com/news/press-releases/2022/09/21/salesforce-appoints-robin-washington-lead-independent-director/): SAN FRANCISCO - September 21, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced the appointment of Robin Washington as Lead
- [New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ](https://www.salesforce.com/news/press-releases/2022/09/20/slack-canvas-news/): Slack canvas transforms productivity by providing teams with a brand-new surface to capture and share knowledge and the ability to access and take action
- [New Research: Companies Globally Report an Average of 25% IT Cost Savings with Salesforce](https://www.salesforce.com/news/press-releases/2022/11/07/companies-report-cost-savings-with-salesforce/): San Francisco - Nov. 7, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced that companies across industries and regions are seeing,
- [MuleSoft Reveals 7 Digital Transformation Trends to Watch in 2023](https://www.salesforce.com/news/press-releases/2022/11/03/digital-innovation-trends-2023/): Automation, composability, IT democratization, and sustainability top priorities as businesses plan for the new year Amid economic uncertainty, companies
- [Bret Taylor to Step Down as Salesforce Vice Chair and Co-CEO; Marc Benioff to be Chair and CEO](https://www.salesforce.com/news/press-releases/2022/11/30/bret-taylor-to-step-down-as-salesforce-vice-chair-and-co-ceo/): SAN FRANCISCO, November 30, 2022-Salesforce (NYSE: CRM) today announced that Bret Taylor will step down as Vice Chair and Co-CEO of Salesforce, effective
- [Salesforce Announces First-of-Its-Kind Carbon Credit Marketplace, Empowering Any Organization to Take Climate Action on Their Journey to Net Zero](https://www.salesforce.com/news/press-releases/2022/09/20/salesforce-announces-carbon-credit-marketplace/): New Net Zero Marketplace connects buyers with ecopreneurs in a trusted, transparent carbon credit platform to scale climate-positive impactCarbon credit
- [MuleSoft Recognized as a Leader in Gartner Magic Quadrant™ for Full Life Cycle API Management](https://www.salesforce.com/news/press-releases/2022/11/17/mulesoft-api-management-magic-quadrant/): For the seventh time in a row, Mulesoft was recognized as a Leader based on Completeness of Vision and Ability to Execute SAN FRANCISCO - November 17,
- [Salesforce Launches Automation Everywhere Bundle to Help Companies Lower Costs, Boost Productivity, and Deliver Success Now](https://www.salesforce.com/news/press-releases/2022/12/01/salesforce-launches-automation-everywhere-bundle-to-help-companies-lower-costs-boost-productivity-and-deliver-success-now/): Press release body
- [RBC Wealth Management's U.S. Business Increases Efficiency, Delivers on Client Expectations with Salesforce](https://www.salesforce.com/news/press-releases/2022/12/01/customer-success-rbc-wealth-management/): Using Salesforce, RBC Wealth Management is driving success and reducing maintenance costs San Francisco - Dec. 1, 2022 - Salesforce (NYSE: CRM), the
- [Salesforce Announces Solid Third Quarter Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2022/11/30/q3-fy23-results-update/): SAN FRANCISCO, Calif. - November 30, 2022 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its third quarter fiscal 2023
- [Salesforce Announces Appointment of Three New Independent Directors](https://www.salesforce.com/news/press-releases/2023/01/27/appointment-of-three-new-independent-directors/): Arnold Donald, Sachin Mehra and Mason Morfit to Join the Company's Board of Directors Expresses Gratitude for the Contributions Made by Outgoing Directors
- [Casey's Delivers More Personalized Customer Experiences with Salesforce](https://www.salesforce.com/news/press-releases/2022/12/15/customer-success-caseys/): By consolidating fragmented technologies and moving to Salesforce, Casey's has increased customer engagement and automation, activating more marketing
- [Salesforce Genie Customer Data Cloud, Now Powered by Tableau, Processes More Than 100 Billion Customer Records on Average Daily, Making It Easy for Every Company to Become a Customer Company](https://www.salesforce.com/news/press-releases/2022/12/08/genie-customer-data-cloud-tableau-news/): Genie Customer Data Cloud and Tableau unlock customer data and help deliver actionable insights in real time and at scale Now, with Tableau, every
- [MuleSoft Named Leader in Gartner Magic Quadrant iPaaS](https://www.salesforce.com/news/press-releases/2023/01/31/mulesoft-magic-quadrant-integration/): See why MuleSoft was named a leader in the Gartner Magic Quadrant for iPaaS for the eighth time.
- [Salesforce Strengthens Investment in India, Expands Centre of Excellence in Hyderabad](https://www.salesforce.com/news/press-releases/2023/03/16/india-hyderabad-office/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. The Centre of
- [Salesforce to Invest $4B in Its UK Business Over 5 Years](https://www.salesforce.com/news/press-releases/2023/06/29/salesforce-uk-investment-2023/): Salesforce pledges to invest in AI innovation, customer success and growth in the UK Company welcomes 14,000 registered attendees to London World Tour: AI
- [Salesforce Announces Strong Fourth Quarter and Full Fiscal 2023 Results](https://www.salesforce.com/news/press-releases/2023/03/01/q4-fy23-results-update/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. San Francisco -
- [Salesforce Launches Hyperforce EU Operating Zone to Give Customers More Control of Their Data](https://www.salesforce.com/news/press-releases/2023/03/02/hyperforce-eu-operating-zone-news/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. San Francisco -
- [Esquire Financial Holdings, Inc. Expands Collaboration with Salesforce to Drive Business Growth](https://www.salesforce.com/news/press-releases/2023/05/03/esquire-bank-salesforce/): Esquire Bank aims to enhance client communications with AI-driven automation and real-time personalization San Francisco - May 3, 2023 - Salesforce (NYSE:
- [The RealReal Leverages Salesforce Technology to Create Seamless, High End Secondhand Selling Experiences](https://www.salesforce.com/news/press-releases/2023/03/29/the-real-real-customer-story/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. With Salesforce, a
- [Salesforce Announces Strong First Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/05/31/fy24-q1-earnings/): San Francisco - May 31, 2023 - Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its first quarter fiscal 2024 ended April 30,
- [Paramount Global Leverages Groundbreaking Use of the Salesforce Platform to Measure Diversity Across Productions](https://www.salesforce.com/news/press-releases/2023/04/26/paramount-diversity-reporting-platform/): Editor's Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. The innovative
- [Salesforce Tower Dublin Officially Opens as Talent Hub for Ireland and Europe](https://www.salesforce.com/news/press-releases/2023/05/04/salesforce-dublin-office/): Dublin, Ireland - May 4, 2023 -Salesforce, the global leader in CRM, today announced the official opening of Salesforce Tower Dublin. An Taoiseach Leo
- [Salesforce and Google Cloud Announce Expanded Strategic Partnership to Unlock the Power of AI, Data, and CRM](https://www.salesforce.com/news/press-releases/2023/06/07/salesforce-google-ai-partnership/): Key Takeaways New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without
- [New AI Usage Data Shows Who's Using AI - and Uncovers a Population of 'Super-Users'](https://www.salesforce.com/news/press-releases/2023/09/07/ai-usage-research/): Key Takeaways Nearly half of the general population uses generative AI, and over one-third of them use it every single day Fifty-two percent of generative
- [Salesforce Recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms](https://www.salesforce.com/news/press-releases/2023/09/20/gartner-magic-quadrant-sales-force-automation-2023/): San Francisco - September 20, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, has been recognized as a Leader in the 2023 Gartner Magic Quadrant™ for Sales
- [Salesforce Gives $20M to Education, Expanding Pathways into Tech and AI Careers](https://www.salesforce.com/news/press-releases/2023/09/11/salesforce-education-grant-2023-dreamforce/): New grants will benefit high schools and middle schools in cities across the United States Additional grantees include nonprofits in the U.S.,
- [Salesforce Announces First Quarter Fiscal 2025 Results](https://www.salesforce.com/news/press-releases/2024/05/29/fy25-q1-earnings/): San Francisco - May 29, 2024 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its first quarter fiscal 2025 ended April 30, 2024.
- [Salesforce Announces Strong Third Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/11/29/fy24-q3-earnings/): San Francisco - November 29, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its third quarter fiscal 2024 ended October 31,
- [Salesforce Announces Strong Second Quarter Fiscal 2024 Results](https://www.salesforce.com/news/press-releases/2023/08/30/fy24-q2-earnings/): San Francisco - August 30, 2023 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its second quarter fiscal 2024 ended July 31, 2023.
- [1,000 Young People Have Found Jobs at Salesforce Through Untapped Talent Programs: Read Their Stories](https://www.salesforce.com/news/stories/1000-young-people-have-found-jobs-at-salesforce/): Salesforce's untapped talent programs launched 13 years ago with three interns in San Francisco. Today we are celebrating 1,000 interns and apprentices
- [Yale Chief Executive Leadership Institute Honors Marc Benioff with Legend in Leadership Award](https://www.salesforce.com/news/press-releases/2024/06/20/marc-benioff-legend-in-leadership-award/): SAN FRANCISCO - June 20, 2024 - Salesforce, the #1 AI CRM, announced that its Chair and CEO Marc Benioff received the Yale Legend in Leadership award at
- [15,000+ Consumers and Business Buyers Weigh in on the Future of Customer Engagement](https://www.salesforce.com/news/stories/15000-consumers-and-business-buyers-weigh-in-on-the-future-of-customer-engagement/): Today Salesforce published the fourth edition of its State of the Connected Customer research report, an annual study of how customer expectations and
- [Fighting Climate Change: Salesforce Surpasses 10 Million Tree Milestone in 12 Months](https://www.salesforce.com/news/stories/10-million-trees-milestone-update/): Salesforce announced today it has met a major milestone in its decade-long commitment to conserve, restore, and grow 100 million trees by 2030 in support
- [2022 Predictions](https://www.salesforce.com/news/stories/2022-predictions/): In this article, 12 Salesforce executives share their predictions for 2022, from the future of work and corporate responsibility to AI, NFTs and the metaverse.
- [Salesforce Delivers 3M Upskilling Opportunities for Women in Indo-Pacific, Helping Close the Gender Skills Gap](https://www.salesforce.com/news/press-releases/2023/11/16/digital-skills-women-asia-pacific/): Salesforce is the first of 14 companies to meet its commitment of 500,000 opportunities offered as part of the Indo-Pacific Economic Framework for
- [Salesforce Picks London for First AI Center, Building on $4B Investment in the UK](https://www.salesforce.com/news/press-releases/2024/06/06/ai-center-london/): The decision signals a vote of confidence in the United Kingdom's AI economy, and is accompanied by news about Salesforce Ventures investments, new
- [Salesforce Announces Second Quarter Fiscal 2025 Results](https://www.salesforce.com/news/press-releases/2024/08/28/fy25-q2-earnings/): San Francisco - August 28, 2024 - Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its second quarter fiscal 2025 ended July 31, 2024.
- [30% of 'Pandemic Entrepreneurs' Plan to Never Open a Physical Space](https://www.salesforce.com/news/stories/30-of-pandemic-entrepreneurs-plan-to-never-open-a-physical-space/): Quick take: Despite COVID-19 related closures and restrictions last year that severely impacted small businesses, there was a surge in new small
- [2021 Equal Pay Update: Deepening our Commitment to Pay Fairness](https://www.salesforce.com/news/stories/2021-equal-pay-update-deepening-our-commitment-to-pay-fairness/): The past year has presented huge challenges, and also tremendous opportunity. As I look back over the last 12 months since the pandemic sent us all into
- [Salesforce Gives $23M to Education](https://www.salesforce.com/news/press-releases/2024/09/16/ai-education-grants-dreamforce-24/): New grants will support high schools and middle schools in cities across the United States More than $6 million will go toward AI education and
- [2022 Equal Pay Update: The Salesforce Approach to Pay Fairness](https://www.salesforce.com/news/stories/2022-equal-pay-update-the-salesforce-approach-to-pay-fairness/): In 2015, we were one of the first companies to evaluate whether there were any gaps in pay among our global workforce. Such a simple idea - equal pay for
- [2021 Raises New Cybersecurity Issues: How Salesforce Is Mitigating the Risks](https://www.salesforce.com/news/stories/2021-raises-new-cybersecurity-issues-how-salesforce-is-mitigating-the-risks/): Quick take: As corporate security breaches rise, Salesforce is working to protect customers by requiring multi-factor authentication beginning February
- [3M Selects Philanthropy Cloud for Community Impact, Employee Experience Efforts](https://www.salesforce.com/news/stories/3m-adopts-salesforce-org-philanthropy-cloud/): The pandemic has shifted how companies think about philanthropy, heightening their awareness of the intrinsic link between employee wellbeing and company
- [76% of Nonprofits Lack a Data Strategy, According to Salesforce.Org Report](https://www.salesforce.com/news/stories/76-of-nonprofits-lack-a-data-strategy-according-to-salesforce-org-report/): New research from Salesforce.org highlights how nonprofits address new data strategies, exceed fundraising goals, and invest in technology to meet
- [80% of Consumers Report Abandoning Retailers After Three Bad Experiences: Salesforce Connected Shoppers Report](https://www.salesforce.com/news/stories/80-of-consumers-report-abandoning-retailers-after-three-bad-experiences/): Quick take: Findings released in the fourth edition of the Salesforce Connected Shoppers Report reveal a growing gap between heightened expectations of
- [A Conversation with DeRay Mckesson on Civil Rights 2.0 During Black History Month](https://www.salesforce.com/news/stories/a-conversation-with-deray-mckesson-on-civil-rights-2-0-during-black-history-month/): By Sahara Ali Civil rights activist, author, and a leading voice in the Black Lives Matter Movement, DeRay Mckesson shares the evolution of pivotal social
- [64% of U.S., U.K. Adults Say Governments Should Require Emissions Targets](https://www.salesforce.com/news/stories/64-of-u-s-u-k-adults-say-governments-should-require-emissions-targets/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [A Surprising Collaboration: Competitors Work Together to Solve Ethical Tech Challenges](https://www.salesforce.com/news/stories/a-surprising-collaboration-competitors-work-together-to-solve-ethical-tech-challenges/): Quick Take: In 2018, as the world put a heightened focus on the ethical use of emerging technology, Salesforce partnered with the World Economic Forum to
- [AI, Automation Helps RecruitMilitary Connect Veterans With Careers](https://www.salesforce.com/news/stories/ai-automation-helps-recruitmilitary-connect-veterans-with-careers/): Quick Take: The pandemic ended in-person job fairs for veteran recruitment org RecruitMilitary, but low-code and automation tools are helping streamline
- [University of Colorado Rides 'Waves of Change' with Salesforce Admissions Connect](https://www.salesforce.com/news/stories/admissions-connect-how-new-technology-is-helping-university-of-colorado/): Today Salesforce announced the launch of Admissions Connect, new technology in Education Cloud that helps modernize the recruitment and admissions process
- [A Year of Change: 10 Salesforce Research Stats To Sum Up 2020](https://www.salesforce.com/news/stories/a-year-of-change-10-salesforce-research-stats-to-sum-up-2020/): This year brought many twists and turns, upending the way we live, work, and shop, and the implications for businesses across sectors and geographies
- [An Update on Dreamforce 2021](https://www.salesforce.com/news/stories/an-update-on-dreamforce-2021/): Dreamforce, our global family reunion, arrives in less than a month, from September 21 through September 23. Our global Salesforce community will have a
- [Announcing New Gender Inclusive Benefits for Salesforce Employees](https://www.salesforce.com/news/stories/announcing-new-gender-inclusive-benefits-for-salesforce-employees/): Salesforce partners with its LGBTQ+ community to provide transgender and non-binary employees with financial and emotional support including paid-leave,
- ['We're Interested in Huge Leaps': Behind the Scenes with Salesforce's AI Research Leader](https://www.salesforce.com/news/stories/alesforce-ai-research-chief-scientist-interview/): When Silvio Savarese left full-time academia for Salesforce in April of 2021, he had one goal in mind: making an impact. In two decades as a
- [Announcing Salesforce Learning Paths, Reinventing Workplace Learning for the All-Digital World](https://www.salesforce.com/news/stories/announcing-salesforce-learning-paths/): Salesforce Learning Paths help employees succeed from anywhere with personalized learning directly in SalesforceAccording to new research, 59% of
- [Announcing the 2020 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/announcing-the-2020-partner-innovation-award-winners/): At Salesforce, our partners are not only crucial to extending the power of our technology, but they're imperative to the growth of our entire ecosystem as
- [At Salesforce's World Tour in New York, Execs Unpack New Product Innovations Including the Latest Expansion of Work.com](https://www.salesforce.com/news/stories/at-salesforces-world-tour-in-new-york-execs-unpack-new-product-innovations-including-the-latest-expansion-of-work-com/): Live from New York, Salesforce leaders took the stage for the next installment of the Success Anywhere World Tour. Jody Kohner, EVP, Global Enablement,
- [Driving Customer and Partner Success with the New Salesforce B2C Solution Architect Certification](https://www.salesforce.com/news/stories/architect-certification-customer-success/): Now more than ever, companies around the world are challenged to innovate quickly, all while providing seamless experiences for customers. At Dreamforce
- [Our 2022 Annual Equality Update: Accelerating Representation and Racial Equality](https://www.salesforce.com/news/stories/annual-equality-update-2022/): Editor's note: Data is based on 2021 operations for Salesforce (fiscal year February 1, 2021 through January 31, 2022) Our Next Chapter of Equality at
- [ASU and Salesforce's Trailhead Academy Join Forces to Close the Digital Skills Gap](https://www.salesforce.com/news/stories/asu-and-salesforces-trailhead-academy-join-forces-to-close-the-digital-skills-gap%EF%BF%BC/): Arizona State University (ASU) is now a Salesforce Authorized Training Provider (ATP). The Salesforce ATP program is powered by Trailhead Academy,
- [Automation and AI are changing business: Will you iterate or innovate?](https://www.salesforce.com/news/stories/automation-and-ai-are-changing-business-will-you-iterate-or-innovate/): Editor's Note: This article was originally published in TechCrunch on 02/18/21 If 2020 was the year that forced the acceleration of digital
- [Salesforce Launches Automation Everywhere Bundle to Help Companies Lower Costs, Boost Productivity, and Deliver Success Now](https://www.salesforce.com/news/stories/automation-success-now-bundle/): Amid macroeconomic uncertainty, leaders must prioritize smart investments that accelerate time-to-value New research shows Salesforce customers see, on
- [Beating COVID-19: Why Cross-Sector Collaboration is Critical to Public Health](https://www.salesforce.com/news/stories/beating-covid-19-why-cross-sector-collaboration-is-critical-to-public-health/): We continue to make progress in the fight against COVID-19, but even when we complete this historic mass vaccination campaign, things won't go back to the
- [Salesforce Chair and CEO Marc Benioff Discusses Q3 FY21 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/benioff-on-mad-money-q3/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" following Tuesday's release of Q3 Fiscal Year 2021 results. The two
- [Blue Shield's Cecilia Sun on Transforming Healthcare During the Pandemic](https://www.salesforce.com/news/stories/blue-shields-cecilia-sun-on-transforming-healthcare-during-the-pandemic/): Founded in 1939, Blue Shield of California is a $20 billion-dollar-a-year nonprofit health plan dedicated to providing Californians with access to
- [Beyond Net Zero: How Nature-Based Solutions Help Tackle the Climate Crisis](https://www.salesforce.com/news/stories/behind-salesforces-approach-to-nature-based-solutions/): The question on any good skeptic's mind: how can a tech company help protect the environment? According to Patrick Flynn, Global Head of Sustainability at Salesforce, it's about using the full power of the company for the planet.
- [Marc and Lynne Benioff Give $60M to Expand Efforts at Benioff Ocean Science Laboratory](https://www.salesforce.com/news/stories/benioff-ocean-science-laboratory-donation/): Today Marc and Lynne Benioff announced a significant new gift of $60 million to UC Santa Barbara, one of the world's top marine research centers. These
- [Breaking Accessibility Barriers and Becoming a Salesforce Pro](https://www.salesforce.com/news/stories/breaking-accessibility-barriers-and-becoming-a-salesforce-pro/): Editor's Note: Akasia Perran became legally blind five years ago but didn't let that hold her back from finding a meaningful career. Here, in her own
- [Bringing Dreamforce to Students and Young Adults Around the World](https://www.salesforce.com/news/stories/bringing-dreamforce-to-students-and-young-adults-around-the-world/): This year, we've completely reimagined Dreamforce and brought it to everyone - through content, videos, personalized meetings, a live-streamed keynote,
- [Behind the Scenes: Salesforce's Annual Stakeholder Impact Report](https://www.salesforce.com/news/stories/behind-the-scenes-of-creating-salesforce-annual-stakeholder-impact-report/): Today, Salesforce released its FY22 Stakeholder Impact Report to share ESG progress and commitments with its key stakeholders. We are firmly in the era of
- [Marc Benioff Named "Chevalier of the Légion d'honneur" by French Government](https://www.salesforce.com/news/stories/benioff-legion-of-honor/): Salesforce Chair and Co-CEO Marc Benioff was named "Chevalier de la Légion d'honneur" in recognition of Salesforce's longstanding relationship with France
- [Australia's Newest Solar Farm Opens, Powering Salesforce's First International Renewable Energy Agreement](https://www.salesforce.com/news/stories/blue-grass-solar-agreement-australia/): Blue Grass Solar Farm, located in Australia and built by X-ELIO, is now operational, marking the official launch of Salesforce's first international
- [Business as a Platform for Change: Celebrating Three Salesforce Customers Making an Impact](https://www.salesforce.com/news/stories/business-as-a-platform-for-change-celebrating-three-salesforce-customers-making-an-impact/): From the global pandemic to the Black Lives Matter movement, our status quo will never be the same. But despite the exceptional challenges we face today,
- [Why Health Must Be a Key Focus for Every Business, Regardless of Industry](https://www.salesforce.com/news/stories/business-healthcare-predictions-salesforce/): One measure of a good physician is how well they handle tough questions. In the Miami clinic where I practice, I'm used to quashing confusion,
- [California Commission on the Future of Work Shares Recommendations to Help Create Inclusive, Long Term Economic Growth for the State](https://www.salesforce.com/news/stories/california-commission-on-the-future-of-work-shares-recommendations-to-help-create-inclusive-long-term-economic-growth-for-state/): Salesforce's SVP of Strategic Planning, Peter Schwartz, serves on the California Commission of the Future of Work, a diverse cross-section of prominent
- [CarMax Scales Digital Car-Buying Experience with Salesforce Platform](https://www.salesforce.com/news/stories/carmax-scales-digital-car-buying-experience-with-salesforce-platform/): Quick take: The nation's largest used vehicle retailer leverages Salesforce Platform's low-code tools and elastic scale capabilities to efficiently
- ['CEOs Have a Responsibility': Marc Benioff Urges Global Climate Action in WEF GTGS Interview](https://www.salesforce.com/news/stories/ceos-have-a-responsibility-marc-benioff-urges-global-climate-action-in-wef-gtgs-interview/): This week, Salesforce and the World Economic Forum (WEF) joined forces for the first annual Global Technology Governance Summit (GTGS), a series of
- [Can AI Predict When a Telecom Customer Will Churn? Salesforce's Communications Cloud GM Says Yes.](https://www.salesforce.com/news/stories/can-ai-predict-when-a-telecom-customer-will-churn/): Today, Salesforce announced Churn Predictions for Tableau CRM, a new feature that helps communications service providers (CSPs) retain subscribers and
- [How CDC Foundation Raises and Distributes Funds to Support Critical Global Health Initiatives in More Than 100 Countries](https://www.salesforce.com/news/stories/cdc-foundation-fundraising-and-initiatives/): While the pandemic has made in-person community building a near impossibility this year, it's reinforced the importance of a strong global community in
- [CIOs Across Industries Accelerate Digital Initiatives with MuleSoft](https://www.salesforce.com/news/stories/cios-across-industries-accelerate-digital-initiatives-with-mulesoft/): MuleSoft, provider of the world's #1 integration and API platform, today announced that CIOs across industries are relying on MuleSoft's Anypoint
- [Claire's Offers Same-Day 'Buy Online Pick Up In-Store' Feature with Custom Salesforce App](https://www.salesforce.com/news/stories/claires-offers-same-day-buy-online-pick-up-in-store-feature-with-custom-salesforce-app/): Global fashion brand Claire's, known as a powerhouse for self-expression, has transformed its digital customer experiences and created personalization at
- [CIOs on Creating a Hybrid Work Model That Works](https://www.salesforce.com/news/stories/cios-on-creating-a-hybrid-work-model-that-works/): The work-from-anywhere world is going through radical transformation yet again. Workers today are less occupied by decorating their home offices
- [Career Bartender Lands Tech Analyst Job Through Free Salesforce Workforce Programs](https://www.salesforce.com/news/stories/career-bartender-lands-tech-analyst-job-through-free-salesforce-workforce-programs/): https://play.vidyard.com/MLGLiYny7xcABayyiFuKNC? Quick Take: After working in the hospitality industry for over a decade, Marquita Sidibe wanted to change
- [Closing the IT Delivery Gap: Why Business Teams Hold the Keys to Innovation](https://www.salesforce.com/news/stories/closing-the-it-delivery-gap-why-business-teams-hold-the-keys-to-innovation/): Quick Take: Demand on IT teams continues to rise. Companies that learn how to empower their business teams to deliver digital innovation will thrive in a
- [Cherokee Nation Taps Salesforce to Help Distribute $785M in Direct COVID-19 Assistance to Its Citizens](https://www.salesforce.com/news/stories/cherokee-nation-taps-salesforce-to-help-distribute-785m-in-direct-covid-19-assistance-to-its-citizens/): Cherokee Nation, one of the largest tribes in the U.S., has chosen Salesforce as its technology platform for its Gadugi ("working together") Portal - a
- [Closing the Disability Gap: Salesforce Shares Progress on Accessibility Efforts, New Advocacy Commitment](https://www.salesforce.com/news/stories/closing-the-disability-gap-salesforce-shares-progress/): Quick Take: People with disabilities represent more than one in four of the 7.7 billion people who live around the world. Salesforce is working to ensure
- ['Connections with Sarah Franklin': Highlights from a New Original Series on Marketing Transformation](https://www.salesforce.com/news/stories/connections-with-sarah-franklin-highlights-from-a-new-original-series-on-marketing-transformation/): The global pandemic has taken long-standing marketing playbooks and made them obsolete. Companies - and their marketing leaders - are now tasked with
- [76% of Workers Say Collaboration Directly Impacts Company Culture: Here's How](https://www.salesforce.com/news/stories/collaboration-impact-on-company-culture/): Quick take: With 72% of workers using chat or channel-based collaboration tools (and nearly one in five using it with their senior leadership), the
- [The Trust Gap: Salesforce Finds Only 23% of Consumers Completely Trust the Health Industry](https://www.salesforce.com/news/stories/connected-health-consumer-report/): Insights from the second edition of Salesforce's Connected Health Consumer Report show that trust is much more than a nice-to-have - it is becoming a
- [Consumer Spending Is Up as Prices Spike 11% YoY: New Data from Q2 Shopping Index](https://www.salesforce.com/news/stories/consumer-spending-is-up-as-prices-spike-11-yoy-new-data-from-q2-shopping-index/): Quick take: Global year over year (YoY) digital commerce revenue grew by a modest 3% after posting four consecutive quarters of growth greater than 50%,
- [COVID-19 Prioritizes Digital Customer Experiences, Giving Digital Transformation New Purpose: Introducing Relationship Transformation](https://www.salesforce.com/news/stories/covid-19-prioritizes-digital-customer-experiences-giving-digital-transformation-new-purpose-introducing-relationship-transformation/): At the heart of CRM is the word relationships. But when it comes to digital transformation (DX), many organizations often placed too great an emphasis on
- [COVID-19 Vaccine: Ethical Considerations for Employers](https://www.salesforce.com/news/stories/covid-19-vaccine-ethical-considerations-for-employers/): By Yoav Schlesinger and Rob Katz We're still in the early stages of the COVID-19 vaccine rollout, with only a small percentage of our global population
- [Salesforce Signs Definitive Agreement to Acquire Troops.ai](https://www.salesforce.com/news/stories/corporate-news-update-2022/): Editor's Note: Salesforce completed its acquisition of Troops.ai on July 15, 2022. Troops is now a part of Slack, a Salesforce company. We're excited to
- [COVID-19 Vaccine Rollout: How Penn State Health Scaled to Serve Four Million Patients](https://www.salesforce.com/news/stories/covid-19-vaccine-rollout-how-penn-state-health-scaled-to-serve-four-million-patients/): We're a year into the global pandemic and just a few months into the world's largest-ever vaccine rollout. Health providers on the front lines of
- [Corporate Citizenship and Philanthropy: A Call to Action](https://www.salesforce.com/news/stories/corporate-citizenship-and-philanthropy-a-call-to-action/): During this challenging year, I've asked myself - what outlasts a pandemic? For years, companies have banked on perks to attract and retain talent. The
- [Salesforce Research Reveals Organizations Today Use Over 1,000 Applications - But 70% Remain Disconnected from One Another and the Core Business](https://www.salesforce.com/news/stories/connectivity-report-2023/): Failing to complete digital transformation initiatives costs organizations an estimated $9.5 million annually A third of organizations plan to invest in
- [Crowley Maritime Navigates Climate Action with Salesforce Net Zero Cloud](https://www.salesforce.com/news/stories/crowley-maritime-navigates-climate-action-with-salesforce-net-zero-cloud/): Crowley is the first US-based shipping company to implement Net Zero Cloud to track and analyze carbon emissions in partnership with PwC Crowley,
- [Customer 360 Truth - Delivering a Single Source of Truth for Every Customer Experience](https://www.salesforce.com/news/stories/customer-360-truth-news/): COVID-19 has changed how businesses operate and many are now challenged with needing to quickly deliver personalized experiences online. People expect the
- [Salesforce and Bloomberg Media Launch New Customer Centricity Index](https://www.salesforce.com/news/stories/customer-centricity-index/): Index and data driven by Salesforce and Bloomberg Media showcases the companies that are putting their customer's needs first during the pandemic Today,
- [92% of Consumers Expect Pandemic-Era Customer Contact Levels to Remain or Grow: How Can Customer Service Prepare?](https://www.salesforce.com/news/stories/customer-service-prepare-post-pandemic/): Quick Take: As consumers return to shopping, travel, and entertainment habits, customer services teams must be prepared for a continued deluge of
- [Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry](https://www.salesforce.com/news/stories/crm-analytics-2/): Today at World Tour Washington, D.C., Salesforce launched CRM Analytics with new innovations that surface AI-powered, actionable insights directly in the
- [Customer Experience Redefined: Insights From Chief Customer Officers on the Frontlines](https://www.salesforce.com/news/stories/customer-experience-redefined-insights-from-chief-customer-officers-on-the-frontlines/): In early 2020, the world as we know it changed. A myriad of social, political, and environmental factors upended the natural order and delivered the world
- [Defining Business Resilience in 2021: Insights from Salesforce, Business Leaders and Academics](https://www.salesforce.com/news/stories/defining-business-resilience-in-2021-insights-from-salesforce-business-leaders-and-academics/): Salesforce's Resilience Recast five-part podcast series concluded this week with a discussion on how companies can maintain a seamless relationship with
- [New Research Reveals 'Open' Cross-Border Data Transfer Policies Drive Economic Growth](https://www.salesforce.com/news/stories/data-beyond-borders-2/): Salesforce's new Data Beyond Borders 2.0 report shows data-transfer related policies are increasing in restrictiveness with the expansion of data
- [Formula 1 Is Accelerating Its Digital Transformation with Salesforce](https://www.salesforce.com/news/stories/customer-success-formula-1/): Formula 1, an organization that prides itself on being the "greatest racing spectacle on the planet," is growing and deepening its fan engagement with
- [Deloitte Germany Cuts Down on Consultant Travel Emissions Using Salesforce Net Zero Cloud](https://www.salesforce.com/news/stories/deloitte-germany-cuts-down-on-consultant-travel-emissions-using-salesforce-net-zero-cloud/): Deloitte Germany is now using Salesforce Net Zero Cloud to help local offices and clients shrink their carbon footprint. Launched in early 2021,
- [New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns](https://www.salesforce.com/news/stories/digital-skills-learner-profiles/): See the latest research outlining six distinctive learning styles for digital skills, and how companies can upskill employees for jobs of the future.
- [Designing the Future of Design](https://www.salesforce.com/news/stories/designing-the-future-of-design/): Design has come a long way in the past three decades, with the practice evolving from a products and services focus to the latest
- [Designing for Difference: Why I'm Calling for a New Approach to Product Design](https://www.salesforce.com/news/stories/designing-for-difference/): As the Head of Product Accessibility at Salesforce, Global Accessibility Awareness Day is incredibly important to me, both personally and professionally.
- [The Digital Skills Gap Comes at a Cost: 14 G20 Countries Could Miss Out on $11.5 Trillion Cumulative GDP Growth](https://www.salesforce.com/news/stories/digital-skills-gap/): To better understand why the digital skills gap is widening and what business can do in response, Salesforce commissioned RAND Europe to carry out a study that examines the evidence associated with various aspects of the digital skills gap.
- [Digital-First Financial Services Customers Looking for More Personalization and Transparency from Providers](https://www.salesforce.com/news/stories/digital-trends-financial-services/): Salesforce's 2022 Future of Financial Services white paper explores trends across banking, insurance, and wealth management during a period of economic
- [The Key to Digital Transformation: Becoming a Composable Business](https://www.salesforce.com/news/stories/digital-transformation-becoming-a-composable-business/): As consumers increasingly demand all-digital experiences, digital transformation is now an imperative. Companies that embrace composability will meet
- [Don't Miss DreamTX: Reimagining Dreamforce to You 2020](https://www.salesforce.com/news/stories/dont-miss-dreamtx-reimagining-dreamforce-to-you-2020/): In case you missed it, Salesforce's Dreamforce to You 2020 event took place last week, where we shared our vision for the future, celebrated our
- [Disability:IN Named Salesforce Its 2021 Employer of the Year. There's Work Still Ahead](https://www.salesforce.com/news/stories/disabilityin-named-salesforce-its-2021-employer-of-the-year-theres-work-still-ahead/): Today, I am proud to share that Salesforce has been named Disability:IN's 2021 Employer of the Year and received the top score of 100 on the Disability
- [Disability Employment Awareness Month: Creating a More Inclusive & Accessible Future of Work](https://www.salesforce.com/news/stories/disability-employment-awareness-month-creating-a-more-inclusive-accessible-future-of-work/): Editor's Note: Over the past few years, more of the world has started to adopt and recognize National Disability Employment Awareness Month. At
- [As Uncertainty Persists, Digital Transformation Remains at the Heart of the CEO Agenda](https://www.salesforce.com/news/stories/digital-transformation-remains-at-the-heart-of-the-ceo-agenda/): Amid unprecedented headwinds of geopolitical, supply chain, and market volatility, 2022 will be a pivotal year for many businesses. Reducing costs and
- [Salesforce's Chief Medical Officer on COVID-19 Prevention, Safer Gatherings, and the New Variant](https://www.salesforce.com/news/stories/dr-geeta-nayyar-interview/): Editor's Note: This article references Dreampass and Salesforce's Health & Safety Playbook, which have been expanded upon with the launch of Safety
- [Dreamforce to You 2020: Reimagine Everything](https://www.salesforce.com/news/stories/dreamforce-to-you-2020/): Editor's note, updated November 10: The Dreamforce to You keynote will be broadcast on December 2, 2020. Learn more at Dreamforce.com. The global pandemic
- [Giving Back at Dreamforce to You 2020](https://www.salesforce.com/news/stories/dreamforce-to-you-2020-giving-back/): For nearly twenty years, Dreamforce - the largest software conference in the world - has brought hundreds of thousands of Salesforce trailblazers to San
- [72% of Employees Plan to Change How They Work Post-Pandemic](https://www.salesforce.com/news/stories/employees-plan-to-change-how-they-work-post-pandemic/): Quick Take: Companies and employees alike expect flexible hybrid work arrangements when the pandemic ends. As workers ask themselves what they want their
- [Precision Medicine Leader Elekta Skills Up Post-Pandemic Workforce Using Salesforce Learning Paths](https://www.salesforce.com/news/stories/elekta-and-salesforce-interview/): According to the most recent U.S. Jobs Report, employment is growing at the fastest rate since August 2020. With people getting back to work following the
- [They Adopted a Sibling Group of Four. Then, He Developed Technology to Help Others Do the Same.](https://www.salesforce.com/news/stories/employee-story-foster-support/): Nearly half a million U.S. children are in foster care, and 34,000 of them are in Texas - a statistic that tore at Salesforce Product Manager Yves Hughes'
- [Salesforce Doubles Down on Inclusive Design Commitment, Hires Elise Roy as Product Accessibility Leader](https://www.salesforce.com/news/stories/elise-roy-qa-salesforce/): Today, I'm honored and excited to welcome Elise Roy as Vice President, Product Accessibility and Inclusive Design. In welcoming Elise Roy, we bring our
- [ESG and the Role of the CFO: A Conversation with Amy Weaver & Mark Hawkins](https://www.salesforce.com/news/stories/esg-and-the-role-of-the-cfo-a-conversation-with-amy-weaver-mark-hawkins/): There's no question businesses, governments and society at large are facing critical challenges as we build beyond COVID-19 and the many crises of the
- [Salesforce Appoints Lori Castillo Martinez as Executive Vice President and Chief Equality Officer](https://www.salesforce.com/news/stories/equality-leadership-update/): Salesforce has named Lori Castillo Martinez Executive Vice President and Chief Equality Officer. In this role she will lead the company's global equality
- [Ethisphere Institute Names Salesforce Among its World's Most Ethical Companies](https://www.salesforce.com/news/stories/ethisphere-institute-names-salesforce-among-its-worlds-most-ethical-companies/): Salesforce has been named to the World's Most Ethical Companies list for the twelfth time. With a strategic focus on building responsible technology,
- [Ethical Considerations for Implementing Digital Health Credentials](https://www.salesforce.com/news/stories/ethical-considerations-for-implementing-digital-health-credentials/): By Rob Katz and Yoav Schlesinger With COVID-19 vaccines' authorization in many countries, we're entering the next chapter of the pandemic. And while the
- [Eurotunnel and Salesforce Team up to Power Digital Transformation](https://www.salesforce.com/news/stories/eurotunnel-and-salesforce-team-up-to-power-digital-transformation/): Eurotunnel today announced a partnership with Salesforce to support its digital transformation and enhance engagement with its customers. By
- [FAQ: How Salesforce Works to Close the Opportunity Gap for Young People](https://www.salesforce.com/news/stories/faq-how-salesforce-works-to-close-the-opportunity-gap/): At Salesforce, we believe that talent is equally distributed, but opportunity is not-and we are committed to closing that gap. That's why a core focus of
- [New Salesforce ESG Solution Automates Investor Reports to Save Time, Lower Costs, and Achieve Success Now](https://www.salesforce.com/news/stories/esg-reporting-solution/): New solution brings together the best of Net Zero Cloud, Tableau, MuleSoft, Customer 360, and AppExchange to efficiently track Environmental, Social, and
- [FAQ: Salesforce Completes Slack Acquisition](https://www.salesforce.com/news/stories/faq-salesforce-completes-slack-acquisition/): Quick take: Salesforce today announced it has completed its acquisition of Slack Technologies, Inc. The announcement brings together the #1 CRM and the
- [FAQ: Salesforce and AWS Expand Strategic Partnership](https://www.salesforce.com/news/stories/faq-salesforce-and-aws-expand-strategic-partnership/): Quick Take: Salesforce and AWS have announced an expanded strategic partnership designed to make it easy for customers around the world to use the full
- ["Every Small Step Is Helping" - Global Training Firm Tracks Carbon Emissions with Net Zero Cloud](https://www.salesforce.com/news/stories/every-small-step-is-helping-global-training-firm-tracks-carbon-emissions-with-net-zero-cloud/): When ISDI, a Salesforce partner dedicated to training IT professionals, opened its newest digital acceleration center in Paris, it embedded sustainability
- [FAQs About Vaccine Distribution Management](https://www.salesforce.com/news/stories/faqs-about-vaccine-distribution-management/): Editor's Note: This article references Work.com for Vaccines, which has been expanded upon with the launch of Vaccine Cloud. For the latest on
- [Salesforce Financial Services Leaders from Across Retail Banking, Insurance, and Wealth Management Weigh in on What to Expect in the New Year](https://www.salesforce.com/news/stories/financial-predictions-2021-salesforce-update/): Like with many other industries, COVID-19 ushered in the future of technology in the financial services industry ahead of schedule. Years-long digital
- [Financial Services Accelerates Towards New Digital Customer Experience](https://www.salesforce.com/news/stories/financial-services-accelerates/): At the beginning of the pandemic, financial services companies sought to stabilize and protect their customers. Important decisions had to be taken
- [Forging the Fastest Path to Digital Transformation with Salesforce Industries](https://www.salesforce.com/news/stories/fastest-path-to-digital-transformation-with-salesforce-industries/): Last year global digital revenue grew by 71%, and while the pandemic has only accelerated this digital growth, companies still struggle to find the time
- [Lessons from Nearly 2,800 Financial Services Leaders on Resilience in the Face of Crisis](https://www.salesforce.com/news/stories/financial-services-leaders/): Like countless other 2020 expectations, our plans to launch Salesforce's first Trends in Financial Services report earlier this year in March were
- [Ford Builds New Technology on Salesforce Field Service Platform](https://www.salesforce.com/news/stories/ford-builds-new-technology-on-salesforce-field-service-platform/): Quick Take: Ford Motor Company, a global auto manufacturer and longtime innovator in the automotive industry, today announced the launch of VIIZR, a CRM
- [Forbes: In the Rush to Go All-Digital, Prioritize Employee Experiences](https://www.salesforce.com/news/stories/forbes-in-the-rush-to-go-all-digital-prioritize-employee-experiences/): Forbes published an in-depth piece about the importance of prioritizing the employee experience for the all-digital, success-from-anywhere world.
- [Fortune Panel Discussion Features Salesforce's Chief Medical Officer on the Future of Work](https://www.salesforce.com/news/stories/fortune-panel-discussion-features-salesforces-chief-medical-officer-on-the-future-of-work/): At the end of February, Dr. Ashwini Zenooz participated in the "Rethinking the Humanity of the Workplace" panel discussion at Fortune's Reimagine Work
- [Fortune Names Salesforce a Future 50 Company for the Fourth Year in a Row](https://www.salesforce.com/news/stories/fortune-names-salesforce-a-future-50-company-for-the-fourth-year-in-a-row/): Fortune Magazine just announced its Future 50 list. This annual list ranks companies with the strongest long-term growth potential. We are honored to be
- [Fortune Profile on Marc Benioff Explores His Values-Driven Leadership and the Company's Latest Initiatives](https://www.salesforce.com/news/stories/fortune-profile-on-marc-benioff-explores-his-values-driven-leadership-and-the-companys-latest-initiatives/): Salesforce Chair and CEO Marc Benioff is profiled in a Fortune feature story titled, "Force of Nature: How the Unstoppable Marc Benioff Fueled
- [From Sales to Forecasts, the Pandemic Has Ushered in Profound Changes for Businesses](https://www.salesforce.com/news/stories/from-sales-to-forecasts-the-pandemic-has-ushered-in-profound-changes-for-businesses/): Digital transformation is now the key driver for preserving continuity in sales and other business processes. From enterprises to small businesses all
- [Salesforce is #2 on the FORTUNE 100 Best Companies to Work For® List](https://www.salesforce.com/news/stories/fortune-salesforce-best-companies-list-2021/): Salesforce is honored to be ranked on the FORTUNE "100 Best Companies To Work For®" list for the thirteenth year in a row. FORTUNE ranked Salesforce at #2
- [From Secret Ops to Enterprise Software: Former CIA Chief Information Security Officer Joins Salesforce](https://www.salesforce.com/news/stories/from-secret-ops-to-enterprise-software-former-cia-chief/): William MacMillan, former Chief Information Security Officer (CISO) of the Central Intelligence Agency (CIA), has joined Salesforce as SVP, Security
- [Fortune's Most Powerful Women Summit 2020 Recap](https://www.salesforce.com/news/stories/fortunes-most-powerful-women-summit-2020-recap/): This week, Salesforce executives Amy Weaver, President and Chief Legal Officer, and Ebony Beckwith, Chief Philanthropy Officer and CEO, Salesforce
- [Think Like a Digital Customer to Reshape the Future of Retail: Tomorrow's Stores Blur Lines Between Online and Offline](https://www.salesforce.com/news/stories/future-of-retail/): Retail can't seem to catch a break. With the "retail apocalypse" and now COVID-19, retail innovation isn't what it used to be. But, "thinking like a
- [From the Wired HQ Event: Salesforce's Bret Taylor and Slack's Stewart Butterfield on the Work from Anywhere World](https://www.salesforce.com/news/stories/from-the-wired-hq-event-salesforces-bret-taylor-and-slacks-stewart-butterfield-on-the-work-from-anywhere-world/): Last week, in a virtual panel discussion hosted by Wired HQ in conjunction with CES, Salesforce President and COO Bret Taylor and Slack CEO and Co-Founder
- [Government Leaders Call for Cloud Adoption as Constituents Demand Digital Transformation](https://www.salesforce.com/news/stories/government-leaders-call-for-cloud-adoption-as-constituents-demand-digital-transformation/): Quick Take: Leaders from government and the private sector joined Salesforce's Public Sector Transformation Summit on Tuesday to discuss how modern,
- [Gender Equality Gems from Google, OneUnited Bank, and Cisco Executives](https://www.salesforce.com/news/stories/gender-equality-gems-from-google-oneunited-bank-and-cisco-executives/): In honor of Women's History Month, we had the opportunity to speak with three incredible leaders from OneBank United, Cisco, and Google. Featured in this
- [Our Global Return to the Office: The Salesforce Approach](https://www.salesforce.com/news/stories/global-return-to-the-office-the-salesforce-approach/): How Salesforce is delivering success from anywhere It's hard to believe that a year ago we were just beginning a journey that would forever alter our
- ['Forever Changed': Salesforce Looks Back at Year Defined by COVID-19](https://www.salesforce.com/news/stories/fy21-year-in-review/): Last year was a year like no other. Virtually overnight, we were all thrust into a new world - an all-digital, work-from-anywhere world. As COVID-19
- [New Report: 71% of Growing Small and Medium Businesses Survived the Pandemic by Going Digital](https://www.salesforce.com/news/stories/growing-smbs-survived-the-pandemic-by-going-digital/): Today, Salesforce launched the fifth edition of its "Small and Medium Business Trends" report. Conducted by The Harris Poll in June and July, the research
- [Highlights from Reykjavik Global Forum 2020](https://www.salesforce.com/news/stories/highlights-from-reykjavik-global-forum-2020/): This week, Salesforce was proud to participate as an Impact Partner for the third year with the Women Political Leader's Reykjavik Global Forum - Women
- [Habitat for Humanity International Names Salesforce CFO to Board of Directors](https://www.salesforce.com/news/stories/habitat-for-humanity-international-names-salesforce-cfo-to-board-of-directors/): Billions of people around the world lack adequate housing. In fact, nine out of every 10 adults today lack access to housing finance systems.
- [Hello Atlanta: Salesforce Tower Top Floor Opens to the Community](https://www.salesforce.com/news/stories/hello-atlanta-salesforce-tower-top-floor-opens-to-the-community/): Today, we're thrilled to open the 34th floor - the top floor - of Salesforce Tower Atlanta to our employees, customers, partners, and the local community.
- [Honeywell's CEO Reveals What CEOs Face on "The Inflection Point"](https://www.salesforce.com/news/stories/honeywells-ceo-reveals-what-ceos-face-on-the-inflection-point/): Quick take: Darius Adamczyk, CEO at Honeywell, joined "The Inflection Point," a video interview series helmed by Monica Langley, Salesforce EVP, to
- [Honeywell and Salesforce: Trust Is Critical in Delivering on Customer Experience](https://www.salesforce.com/news/stories/honeywell-and-salesforce-trust-is-critical-in-delivering-on-customer-experience/): Quick take Salesforce is a key partner to multinational conglomerate Honeywell, helping improve customer relationships and manage employee
- [Salesforce Higher Ed Report: Only 11% of Students Feel Very Prepared for the Workforce](https://www.salesforce.com/news/stories/higher-education-statistics-trends-2022/): In the post-pandemic era, higher education institutions have an opportunity to reimagine the student experience to deliver better outcomes. New data shows
- [Hitting the Trail with Salesforce's CMO, Sarah Franklin](https://www.salesforce.com/news/stories/hitting-the-trail-with-salesforces-new-cmo-sarah-franklin/): Growing up as the child of a single mother in Richmond, Virginia, Sarah Franklin learned to embrace a few simple philosophies: you have to go for things
- [How CIOs Are Redefining Employee Experience](https://www.salesforce.com/news/stories/how-cios-are-redefining-employee-experience/): Quick Take: This is the second installment in a Newsroom series focused on helping CIOs navigate a digital-first world and adapt to new working models.
- [How Modern Healthcare Hinges on Data Access](https://www.salesforce.com/news/stories/how-modern-healthcare-hinges-on-data-access/): The pandemic brought historic challenges to healthcare and life sciences organizations. But amid the challenges, there was also transformation. In a
- [Data Deluge: How Customer Data Platforms (CDPs) Help Businesses Navigate New Waters](https://www.salesforce.com/news/stories/how-customer-data-platforms-help-businesses/): Dots are meant to be connected - when they are, they tell a story. Separately, they're just siloed parts of something bigger. In business,
- [How One Trailblazer Built a Career in Tech While Balancing School, Work and Being a Mom](https://www.salesforce.com/news/stories/how-one-trailblazer-built-a-career-in-tech-while-balancing-school-work-and-being-a-mom/): Blanca Leon-Carter has always been passionate about technology, but if you told her years ago she'd one day be a tech industry veteran with more than two
- [How Salesforce and Slack Power IBM's Digital HQ](https://www.salesforce.com/news/stories/how-salesforce-and-slack-power-ibms-digital-hq/): IBM has remained at the forefront of innovation for more than a century. That's why for the past several years, the iconic tech giant has relied on both
- [How Salesforce Builds Meaningful Employee Experiences - Without Return-to-Office Mandates](https://www.salesforce.com/news/stories/how-salesforce-builds-meaningful-employee-experiences/): The past few years have kept us in a state of constant change. This has led to new opportunities - we're more productive than ever before and finding more
- [Practicing Earth Kindness: How Salesforce Employees Are Honoring Earth Month](https://www.salesforce.com/news/stories/how-salesforce-employees-are-honoring-earth-month-news/): At Salesforce, we consider the environment to be a key stakeholder, and this passion extends to our employee resource groups (known as Equality
- [How Salesforce Employees Rallied Together to Fight India's Devastating Second Wave of COVID-19](https://www.salesforce.com/news/stories/how-salesforce-employees-rallied-together-to-fight-indias-devastating-second-wave-of-covid-19/): On April 22, 2021, India hit a devastating world record - the highest single-day tally for new COVID-19 cases since the pandemic began. As India's health
- [Talk Is Cheap: Salesforce Philanthropy Exec Urges Companies to Put Resources Behind Their Words](https://www.salesforce.com/news/stories/how-one-salesforce-exec-is-urging-companies-to-put-resources-behind-their-word/): Responding to climate change has become a non-negotiable for employees. In fact, 94% of tech workers say that tech companies are highly obligated to
- [How Salesforce is Bridging the AI Skills Gap](https://www.salesforce.com/news/stories/how-salesforce-is-bridging-the-ai-skills-gap/): Demand for artificial intelligence, and talent with AI expertise, has surged in recent years. This comes along with industry growth - a reported 95% of
- [How Salesforce Is Continuing To Deliver A World-Class Employee Experience](https://www.salesforce.com/news/stories/how-salesforce-is-continuing-to-deliver-a-world-class-employee-experience/): Salesforce was just named one of the World's Best Workplaces for the fourth year in a row. It's an honor to have received this award over the years, and
- [How Salesforce Is Opening the Doors of Opportunity for Untapped Talent](https://www.salesforce.com/news/stories/how-salesforce-is-opening-the-doors-of-opportunity-for-untapped-talent/): Young people, particularly Black and Latinx individuals, faced the highest increases in unemployment due to the pandemic, making our commitment to
- [How Salesforce is Helping Veterans Find a Future in Tech](https://www.salesforce.com/news/stories/how-salesforce-is-helping-veterans-find-a-future-in-tech/): Finding post-military employment isn't always easy. Here's what Salesforce is doing to help transitioning service members, and veterans.
- [How Slack Evolved the Digital HQ in a Time of Change](https://www.salesforce.com/news/stories/how-slack-evolved-the-digital-hq-in-a-time-of-change/): Despite all the disruptions to our working lives in the last couple years, one thing has become clear: we're not going back to the old ways. The pandemic
- [How Salesforce's Global Real Estate is Driving Success from Anywhere](https://www.salesforce.com/news/stories/how-salesforces-global-real-estate-is-driving-success-from-anywhere/): The company is committed to growing its global footprint with four new towers expected to open over the next two years The future of work is here. With
- [How Shared Transatlantic Values Can Help Shape Technology's Future](https://www.salesforce.com/news/stories/how-shared-transatlantic-values-can-help-shape-technologys-future/): Today, as part of the ReThink Digital Summit discussion, "Shaping Europe's digital future," I joined Anne Marie Engtoft Larsen, Denmark's Tech Ambassador,
- [How Stakeholder Capitalism Impacts Stocks: Mad Money's Jim Cramer on "The Inflection Point"](https://www.salesforce.com/news/stories/how-stakeholder-capitalism-impacts-stocks-mad-moneys-jim-cramer-on-the-inflection-point/): Quick Take: Jim Cramer joined "The Inflection Point," a video interview series helmed by Salesforce EVP Monica Langley, to discuss how profit margin is no
- [How Tech Can Help with the COVID-19 Vaccination Campaign](https://www.salesforce.com/news/stories/how-tech-can-help-with-the-covid-19-vaccination-campaign/): Editor's Note: This article was originally published by CNBC as part of its Pivot Point series. The world is delivering one of the largest mass
- [How Tableau Business Science Lowers the Barrier to Data Science Techniques](https://www.salesforce.com/news/stories/how-tableau-business-science-lowers-the-barrier-to-data-science-techniques/): To help democratize data science, Tableau is introducing Tableau Business Science, a new class of AI-powered analytics that lowers the barrier to data
- [How Tableau Foundation's 'Living' Annual Report Drives Organizational Accountability](https://www.salesforce.com/news/stories/how-tableau-foundations-living-annual-report-drives-organizational-accountability/): A lot has changed since we launched the Tableau Foundation in 2015 - including how we approach giving. This past year, for instance, the Tableau
- [How the Cleveland Browns Found Success on the Field and in the Community: Dee and Jimmy Haslam on "The Inflection Point"](https://www.salesforce.com/news/stories/how-the-cleveland-browns-found-success-on-the-field-and-in-the-community-dee-and-jimmy-haslam-on-the-inflection-point/): Quick Take: Dee and Jimmy Haslam, Owners / Managing Partners for the Cleveland Browns, joined Salesforce's EVP Monica Langley on "The Inflection Point" to
- [How the Salesforce Trailblazer Community Is Narrowing the Digital Skills Gap](https://www.salesforce.com/news/stories/how-the-salesforce-trailblazer-community-is-narrowing-the-digital-skills-gap/): From Salesforce administrators to CEOs, Trailblazers have been coming together for years to learn new skills, share knowledge and career opportunities, and gather in community groups.
- [Forging Pandemic Partnerships: How the Salesforce Ecosystem is Enabling Equitable Vaccine Distribution](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-is-enabling-equitable-vaccine-distribution/): Throughout the many stages of the pandemic, people who are disproportionately impacted by COVID-19 have needed the right information and resources to
- [How the Salesforce Ecosystem Sparked a Developer's Appreciation for Low Code and Mentorship](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-sparked-a-developers-appreciation-for-low-code-and-mentorship/): Quick Take: To help diversify the tech industry, MuleSoft solutions architect Miguel Martinez has mentored hundreds of developers, focusing on bridging
- [How to Be a Good Manager, According to one Salesforce Leader](https://www.salesforce.com/news/stories/how-to-be-a-good-manager-salesforce/): The role of the manager has fundamentally changed in 2022. Learn how to be a good manager by showing empathy, flexibility, and openness.
- [How the Salesforce Ecosystem Empowers Customers to Stabilize their Businesses in the Wake of COVID-19](https://www.salesforce.com/news/stories/how-the-salesforce-ecosystem-empowers-customers-to-stabilize-their-businesses/): Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way It's no
- [How Three Companies from Radically Different Industries Are Humanizing the Customer Experience with Salesforce](https://www.salesforce.com/news/stories/how-three-companies-from-radically-different-industries-are-humanizing-the-customer-experience-with-salesforce/): This week, Salesforce introduced new Service and Marketing Cloud innovations around AI-powered conversational intelligence, augmented reality, and
- [How Trailblazers Will Help Shape the 2022 Salesforce Product Roadmap](https://www.salesforce.com/news/stories/how-trailblazers-help-shape-the-salesforce-product-roadmap/): Balance. It's something many of us strive to achieve in both our personal and professional lives. At home, I'm focused on spending time with my family and
- [New Salesforce Data Reveals Top Drivers of Exceptional Employee Experience. Spoiler Alert: It's Not Free Snacks](https://www.salesforce.com/news/stories/how-to-engage-employees-2022/): New Salesforce research uncovers what 1,105 U.S.-based, full-time workers said they need to feel motivated and happy at work: flexibility, collaboration,
- [How to Support COVID-19 Relief in India](https://www.salesforce.com/news/stories/how-to-support-covid-19-relief-in-india/): As India faces a devastating second surge of the COVID-19 pandemic, we are seeing yet again the ways in which disasters magnify existing inequities.Across
- [How We're Creating a Culture Worthy of the 'World's Best Workplaces' Recognition](https://www.salesforce.com/news/stories/how-were-creating-a-culture-worthy-of-the-worlds-best-workplaces-recognition/): Editor's Note - February 10, 2022: See here for the latest information on Trailblazer Ranch. Quick Take: Fortune and Great Place to Work named Salesforce
- [How We're Bringing Inclusive Language to Our Products](https://www.salesforce.com/news/stories/how-were-bringing-inclusive-language-to-our-products/): Learn how the Office of Ethical and Humane Use and the Inclusive Product Language Task Force are working to be intentional in the language used in
- [How Virtual Clinical Trials Are Speeding The Path To Another Vaccine](https://www.salesforce.com/news/stories/how-virtual-clinical-trials-are-speeding-the-path-to-another-vaccine/): Editor's Note: This article originally appeared on the BBC StoryWorks site. For decades, IQVIA has been helping pharmaceutical giants perform clinical
- [Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year](https://www.salesforce.com/news/stories/idc-crm-market-share-ranking-2022/): International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the ninth
- [Claudine Emeott on the $100 million Salesforce Ventures Impact Fund II](https://www.salesforce.com/news/stories/impact-fund-interview/): Today, Salesforce Ventures announced its second Impact Fund. Building on the success of the first $50 million Salesforce Ventures Impact Fund in 2017, the
- [The Hybrid Workplace in 2022: Everything You Need to Know](https://www.salesforce.com/news/stories/hybrid-workplace/): By definition, a hybrid workplace model combines in-office and remote work. Hybrid workplaces pose a chance for companies to make work more flexible, inclusive, and productive.
- ['Innovation Is Endless': Salesforce Prepares People for 9.3 Million New Jobs by 2026](https://www.salesforce.com/news/stories/innovation-is-endless-salesforce-prepares-people-for-9-3-new-jobs-by-2026/): The rapid pace of digital transformation is fueling massive growth in cloud technologies. According to this year's IDC Salesforce Economy Study,
- [Inspirational Leadership and Gender Equality: 7 Questions with Revolent's Nabila Salem](https://www.salesforce.com/news/stories/inspirational-leadership-and-gender-equality/): Nabila Salem, President of Revolent, has been blazing trails in the technology industry since her days in school when she worked her first after-school
- [Insider: How Trailhead Helps Pave a Path for Tech Job Breakthroughs](https://www.salesforce.com/news/stories/insider-how-trailhead-helps-pave-a-path-for-tech-job-breakthroughs/): Four Salesforce Trailblazers spoke with Insider to share how Trailhead and the Trailblazer Community helped transform their careers and skill up to land new roles in the Salesforce ecosystem.
- [Salesforce Announces First International Renewable Energy Agreement to Date, Milestone on Path to Achieving 100 Percent Renewable Energy](https://www.salesforce.com/news/stories/international-renewable-energy/): Australians are increasingly being affected by climate change and the extreme weather events it creates. We've just gone through our worst bushfire season
- [Juan Perez to Join Salesforce as Chief Information Officer](https://www.salesforce.com/news/stories/juan-perez-to-join-salesforce-as-chief-information-officer/): Today, Salesforce announced that Juan Perez is joining the company as Chief Information Officer and a member of the Executive Leadership Team, effective
- [Intuit's Salesforce and Slack-Powered Digital HQ Helped Boost Customer Service Ratings by 12% - Here's How](https://www.salesforce.com/news/stories/intuits-salesforce-and-slack-powered-digital-hq-helped-boost-customer-service-ratings-by-12-heres-how/): With 100 million global customers, Intuit, the global technology platform behind products like QuickBooks, MailChimp, TurboTax, and Mint, is focused on
- [Introducing Salesforce Industries - Go Digital Fast with New Industry Clouds Built on the Salesforce Customer 360 Platform](https://www.salesforce.com/news/stories/introducing-salesforce-industries/): In my more than 30 years in technology, I've never seen digital transformation happen faster than it is today. Digital projects that were planned for
- [Join Salesforce in Support of the American Cancer Society's Health Equity Campaign](https://www.salesforce.com/news/stories/join-salesforce-in-support-of-the-american-cancer-societys-health-equity-campaign/): Cancer touches one in three people, affecting every family in some way. My own cancer journey began 19 years ago, and could have been very different if I
- [Inspiring Equality and Inclusion: Partners That Exemplify the 1:1:1 Philanthropy Model](https://www.salesforce.com/news/stories/inspiring-equity-equality-and-inclusion-how-our-partners-exemplify-the-111-philanthropy-model/): According to McKinsey, companies in the top quartile for gender diversity on executive teams were 25% more likely to have above-average profitability than
- ['Keep Moving, Keep Learning, Keep Adjusting": PayPal's Dan Schulman on "The Inflection Point"](https://www.salesforce.com/news/stories/keep-moving-keep-learning-keep-adjusting-paypals-dan-schulman-on-the-inflection-point/): Quick Take: Dan Schulman, President and CEO, PayPal, joined "The Inflection Point," hosted by Monica Langley, EVP, Salesforce, to talk about homelessness,
- [KPMG Rearchitects its Digital Client Experience with Salesforce](https://www.salesforce.com/news/stories/kpmg-front-office-transformation/): Quick Take: KPMG has selected Salesforce to power its front office transformation. With Salesforce Customer 360, and in collaboration with KPMG's
- [How Luxury Footwear and Accessories Brand Kurt Geiger Drives Efficiency with Salesforce](https://www.salesforce.com/news/stories/kurt-geiger-salesforce/): Kurt Geiger, a luxury British shoe and accessory designer with over 70 stores and 530 concessions worldwide, launched new digital distribution channels in
- [Introducing Trailblazer Ranch: Igniting the Next Chapter of Salesforce's Culture](https://www.salesforce.com/news/stories/introducing-trailblazer-ranch/): The past two years have challenged us to reimagine not only how we work, but also how we connect - and what it means to build a culture in an all-digital,
- [Salesforce's Scenarios Planning Team on the Latest COVID-19 Scenarios](https://www.salesforce.com/news/stories/latest-covid-19-scenarios/): COVID-19 has thrust all of us into a realm where our carefully honed expertise and judgment suddenly feels inadequate, and we've all had to make difficult
- [Marc Benioff & Bret Taylor Letter to Stakeholders: Leading with Our Values](https://www.salesforce.com/news/stories/leading-with-our-values-stakeholder-letter/): Quick Take: Today, Salesforce released its annual Stakeholder Impact Report, which showcases the company's continued commitment to environmental, social
- [Leading Our Legal Team with Values: How We Drive Positive Outcomes and Elevate Equality](https://www.salesforce.com/news/stories/leading-our-legal-team-with-values-salesforce/): I've been at Salesforce 16 years, and so I've got the benefit of the long view in figuring out what makes a company and a legal team successful and
- [License to Innovate: 7 Ways Salesforce Drives Ethics and Accessibility](https://www.salesforce.com/news/stories/license-to-innovate-7-ways-salesforce-drives-ethics-and-accessibility/): Building ethically and inclusively takes more than good intentions. It takes a solid plan, and the ambition to build a movement bigger than any one
- [Salesforce Completes Acquisition of Sales-Enablement Company LevelJump](https://www.salesforce.com/news/stories/leveljump-and-salesforce/): Salesforce, the global leader in CRM, today announced it has completed its acquisition of LevelJump, a sales enablement and readiness solution built on
- [Salesforce Named a Leader in the Gartner 2020 Magic Quadrant for Enterprise Low-code Application Platforms](https://www.salesforce.com/news/stories/low-code-application-platforms/): Salesforce, the global leader in CRM, today announced it has again been named a Leader by Gartner Inc. in its 2020 Magic Quadrant for Enterprise Low-code
- ["Maintain Your Beginner's Mind," Salesforce Chair and CEO Marc Benioff Advises on the Hello Monday Podcast](https://www.salesforce.com/news/stories/maintain-your-beginners-mind-salesforce-chair-and-ceo-marc-benioff-advises-on-the-hello-monday-podcast/): "There are two mindsets you can have in business," said Salesforce Chair and CEO Marc Benioff, in an appearance on Jessi Hempel's Hello Monday podcast.
- [L'Oréal Gets a Digital Makeover with Salesforce](https://www.salesforce.com/news/stories/loreal-salesforce-success-now/): Serving as the backbone of more than 200 ecommerce sites, Salesforce helps L'Oréal create more personalization, relevance, and satisfaction with its
- [Marc Benioff Discusses Activism and Innovation at the Wall Street Journal's Future of Everything Festival](https://www.salesforce.com/news/stories/marc-benioff-discusses-activism-and-innovation-at-the-wall-street-journals-future-of-everything-festival/): On Tuesday, Salesforce Chair and CEO Marc Benioff spoke at the Wall Street Journal Future of Everything Festival in a mainstage fireside chat with WSJ
- [Louisville Metro Selects Salesforce to Manage the Vaccinations of its Nearly One Million Residents](https://www.salesforce.com/news/stories/louisville-metro-selects-salesforce-to-manage-the-vaccinations-of-its-one-million-residents/): The Louisville Metro Department of Public Health and Wellness in Louisville, Kentucky, has selected Salesforce as its technology platform for the
- [Marc Benioff and Trailblazer Juan Medina on Whether College Degrees are Necessary to Land the Jobs of the Future](https://www.salesforce.com/news/stories/marc-benioff-and-trailblazer-juan-medina-on-whether-college-degrees-are-necessary-to-land-the-jobs-of-the-future/): Salesforce Chair and CEO Marc Benioff is featured in a new segment from NBC Nightly News on whether college degrees are truly required to succeed in
- [Marc Benioff Discusses Q1 Results, Future of Work with Julia La Roche on Yahoo Finance](https://www.salesforce.com/news/stories/marc-benioff-discusses-q1-results-future-of-work-with-julia-la-roche-on-yahoo-finance/): Salesforce Chair and CEO Marc Benioff joined Julia La Roche on Yahoo Finance on Wednesday. The two discussed the company's quarterly results, the future
- [Marc Benioff Discusses Lessons of the Past Year on What I've Learned with Arianna Huffington](https://www.salesforce.com/news/stories/marc-benioff-discusses-lessons-of-the-past-year-on-what-ive-learned-with-arianna-huffington/): Salesforce Chair and CEO Marc Benioff spoke with Arianna Huffington on Thrive Global's "What I've Learned" podcast. The conversation covered what he
- ["CEOs Must Mandate for All Stakeholders, Not Just Shareholders": Marc Benioff Joins Davos Panel on Stakeholder Capitalism](https://www.salesforce.com/news/stories/marc-benioff-on-stakeholder-capitalism-davos-2021/): The World Economic Forum (WEF) Annual Meeting is underway, with virtual sessions on an array of topics taking place. As the world continues to grapple
- [Marc Benioff Named a Top CEO in the U.S. by Glassdoor](https://www.salesforce.com/news/stories/marc-benioff-named-a-top-ceo-in-the-u-s-by-glassdoor/): Quick Take: Glassdoor today announced the results of its 2021 Employees' Choice Awards, sharing that Marc Benioff has been named one of the Top CEOs in
- [Marc Benioff Discusses Q1 FY22 Results and the Future of Work with Sara Eisen on CNBC's Closing Bell](https://www.salesforce.com/news/stories/marc-benioff-discusses-q1-fy22-results-and-the-future-of-work-with-sara-eisen-on-cnbcs-closing-bell/): Salesforce Chair and CEO Marc Benioff joined Sara Eisen on CNBC's "Closing Bell." The two discussed the company's strong quarter, customer success, the
- [Marc Benioff's Letter to Stakeholders: "We're Achieving Success from Anywhere, Together"](https://www.salesforce.com/news/stories/marc-benioffs-letter-to-stakeholders-success-from-anywhere/): Quick Take Today, Salesforce released its annual Stakeholder Impact Report, which showcases Salesforce's continued commitment to environmental,
- [Marc Benioff Speaks on Planet's "Climate Action, Silicon Valley, and the Road to COP26" Panel](https://www.salesforce.com/news/stories/marc-benioff-speaks-on-planets-climate-action-silicon-valley-and-the-road-to-cop26-panel/): Salesforce Chair and CEO Marc Benioff joined Planet's "Climate Action, Silicon Valley, and the Road to COP26"panel exploring how leaders across
- [Meet Salesforce's New General Counsel: Todd Machtmes](https://www.salesforce.com/news/stories/meet-salesforces-new-general-counsel-todd-machtmes/): As a 16 year Salesforce veteran, Todd Machtmes has been a part of some of the company's biggest and most influential milestones. He joined in 2005, just a
- [MFA the Salesforce Way: How Salesforce Rolled Out Multi-Factor Authentication Requirements](https://www.salesforce.com/news/stories/mfa-the-salesforce-way/): Here's what you need to know about Salesforce multi-factor authentication, and how the company stepped up security for its own employees.
- [From Farm to Database: How MuleSoft is Helping Make Bayer Crop Science Faster and Greener](https://www.salesforce.com/news/stories/mulesoft-automation-capabilities-customer-story/): On the surface, farming and digital automation don't have a whole lot in common. Dig a little deeper, though, and they actually do have some
- [Michigan's Fastest-Growing Health Plan Selects Salesforce to Personalize Member Experiences](https://www.salesforce.com/news/stories/michigans-fastest-growing-health-plan-selects-salesforce-to-personalize-member-experiences/): Quick take: Priority Health, the fastest growing health plan in Michigan1, tapped Salesforce's Customer 360 platform to make internal processes more
- [Multinational Utility ENGIE Unifies Data across Salesforce Customer 360 for 'Greener' Future](https://www.salesforce.com/news/stories/multinational-utility-engie-unifies-data-across-salesforce-customer-360-for-greener-future/): French multinational utility company ENGIE leveraged Salesforce Customer 360 for sales of its tailored, low carbon solutions during the pandemic, helping
- [New Research Shows Automation Demand Surged in More Than 90% of Companies](https://www.salesforce.com/news/stories/mulesoft-automation-trends-2022/): Quick take: A new study from Salesforce and Vanson Bourne reveals business demand for automation has surged and now spans multiple departments in a bid to
- [Nearly Half of U.S. Consumers Have Lost Trust in a Brand This Past Year](https://www.salesforce.com/news/stories/nearly-half-of-u-s-consumers-have-lost-trust-in-a-brand-this-past-year/): Quick take: 48% of U.S. consumers say misuse of their personal information has caused them to lose trust in a brand during the pandemic. Salesforce Global
- [NBCUniversal's Advertising and Partnerships Division Expands Integrations with Salesforce](https://www.salesforce.com/news/stories/nbcuniversals-advertising-and-partnerships-division-expands-integrations-with-salesforce/): NBCUniversal's Advertising and Partnerships division has selected Salesforce's Customer 360 Platform to deliver a single source of truth for its
- [New Data Shows Higher-Than-Average Rates of Discrimination, Hate Crimes in AAPI Communities](https://www.salesforce.com/news/stories/new-data-shows-higher-than-average-rates-of-discrimination-hate-crimes-in-aapi-communities/): A new Tableau dashboard with data from over 16,000 SurveyMonkey and AAPI DATA surveys suggests millions of Asians, Asian Americans, Pacific Islanders and
- [New Salesforce Account-Based Marketing Innovations Apply AI to Identify Customers Most Likely to Purchase](https://www.salesforce.com/news/stories/new-account-based-marketing-innovations/): Launching today, new Salesforce Account-Based Marketing (ABM) innovations help companies surface their most valuable accounts Leading brands like
- [Research Shows CX Is 'Top-5 Business Priority' Yet Few Can Deliver](https://www.salesforce.com/news/stories/new-hbr-analytics-research-cx-investment-is-a-cross-industry-priority/): Integrated Relationship Management Is Essential for the Customer Experience Shoppers and Prospects Want, Yet Many Organizations Lack the Tools To Deliver
- [New IDC Report Examines Salesforce's 'Gold Standard' Customer Success Delivery](https://www.salesforce.com/news/stories/new-idc-report-examines-salesforces-gold-standard-customer-success-delivery/): According to a new IDC report, "Salesforce is a technology industry gold standard for customer success. Salesforce was a pioneer of the concept and was
- [New Report Shows Huge Rise in AI, Automation as Customer, Employee Expectations Shift](https://www.salesforce.com/news/stories/new-report-shows-huge-rise-in-ai-automation-as-customer-employee-expectations-shift/): Quick Take: Global survey analysis of more than 25,000 consumers, business buyers, and professionals finds that customer expectations are growing amid the
- [New Research Highlights Pandemic's Destabilizing Effect on Manufacturing (and What Comes Next)](https://www.salesforce.com/news/stories/new-research-highlights-pandemics-destabilizing-effect-on-manufacturing-and-what-comes-next/): Quick Take: Global survey analysis conducted by Salesforce of 750 manufacturing decision-makers finds the changes brought about by the pandemic are
- [New Public-Private Coalition Launched to Mobilize More Than $1 Billion to Protect Tropical Forests and Enhance Global Climate Action](https://www.salesforce.com/news/stories/new-public-private-coalition-launched-to-mobilize-more-than-1-billion-to-protect-tropical-forests-and-enhance-global-climate-action/): Today at the Leaders Summit on Climate a group of governments and companies announced the LEAF Coalition, an ambitious new public-private initiative
- [New Research: 76% of Students Identify Wellbeing as Top Challenge](https://www.salesforce.com/news/stories/new-research-wellbeing-crisis/): Global report shows student and staff wellbeing concerns are on the riseStudents indicate that communications and support resources powered by technology
- [New Salesforce Certification Prepares Trailblazers to Design with Purpose](https://www.salesforce.com/news/stories/new-salesforce-certification-prepares-trailblazers-to-design-with-purpose/): Salesforce has launched a new Strategy Design certification for current and aspiring creatives to boost their skills in a hot career path. Why it's
- [New Research Shows How to Keep Developers Happy Amid the 'Great Resignation'](https://www.salesforce.com/news/stories/new-research-shows-how-to-keep-developers-happy-amid-the-great-resignation/): Data from Salesforce's MuleSoft show 93% of organizations say it has become more difficult to retain skilled developers 91% of organizations say
- [New Retail & Consumer Goods GM Matt Marcotte on Why Loyalty Is Top of Mind Heading into NRF](https://www.salesforce.com/news/stories/new-retail-consumer-goods-gm-matt-marcotte-on-loyalty/): Matt Marcotte brings 30 years of experience in consumer retail to his new role at Salesforce as the GM for Retail and Consumer Goods. He was previously
- [New Salesforce Maps Innovations Help Sales Teams Drive Revenue with Improved Flexibility and Efficiency](https://www.salesforce.com/news/stories/new-salesforce-maps-innovations-help-sales-teams-drive-revenue-with-improved-flexibility-and-efficiency/): New Territory Planning capabilities support field, digital, and hybrid selling models, and factor in rep skill sets, seniority, and other
- [New Research Shows Employee Satisfaction Boosted by Superior Work Technology](https://www.salesforce.com/news/stories/new-research-why-employee-wellbeing-is-the-next-frontier-of-work-technology/): Quick Take: Technology made it possible for a distributed workforce to be productive during the pandemic. But its increasingly prominent role in
- [New Salesforce Care from Anywhere Innovations Improve Patient Access and Deepen Relationships](https://www.salesforce.com/news/stories/new-salesforce-care-from-anywhere/): It's no secret that COVID-19 accelerated the demand for an always-on, digitally enhanced healthcare system. Patients now expect care delivered in
- ['The Sustainability Revolution Is Now' - Behind the Scenes with Salesforce's VP of Climate Action](https://www.salesforce.com/news/stories/new-salesforce-sustainability-executive-2022/): Editor's note: This article was updated on April 5, 2023 to reflect the latest on sustainability at Salesforce. Tim Christophersen wears his love of
- [New Salesforce Research Links Lower Stress Levels and Business Automation](https://www.salesforce.com/news/stories/new-salesforce-research-links-lower-stress-levels-and-business-automation/): Survey also finds increased employee satisfaction and better productivity as a direct result of automation in the workplace Adopting new
- [New Salesforce Report Ranks AI Readiness Across 11 Asia Pacific Economies](https://www.salesforce.com/news/stories/new-salesforce-report-ranks-ai-readiness-across-11-asia-pacific-economies/): Today, Salesforce released the second edition of its Asia Pacific AI Readiness Index. The index assesses the readiness of governments, businesses, and
- [Just 12% Of Nonprofits Are "Digitally Mature" - And They're 4X More Likely to Achieve Mission Goals](https://www.salesforce.com/news/stories/nonprofit-statistics-trends-2022/): Quick Take: Salesforce's new Nonprofit Trends report uncovers how nonprofits are performing in the face of economic headwinds, an emerging employee
- [Salesforce.org Publishes Third Edition of Nonprofit Trends Report](https://www.salesforce.com/news/stories/nonprofit-trends/): Today, Salesforce.org published its third edition of its Nonprofit Trends Report. The report, which was done in collaboration with the Urban Institute,
- [Northwell Health: Serving Two Million Patients, Enhancing Speed and Empathy with Salesforce Vaccine Cloud](https://www.salesforce.com/news/stories/northwell-health-enhancing-speed-empathy-with-vaccine-cloud/): New York's largest health system is leveraging Salesforce's Vaccine Cloud technology across its 23 hospitals, nearly 800 outpatient facilities, and 75,000
- [On Earth Day, Salesforce, Marriott Sustainability Leads Urge Companies to Drive Climate Action](https://www.salesforce.com/news/stories/on-earth-day-salesforce-marriott-sustainability-leads-urge-companies-to-drive-climate-action/): On Salesforce's Blazing Trails podcast, Patrick Flynn, VP Sustainability, Salesforce and Denise Naguib, VP, Sustainability and Supplier Diversity,
- [On Hope and Building More Human Workplaces: Fast Company Features Salesforce's Tony Prophet](https://www.salesforce.com/news/stories/on-hope-and-building-more-human-workplaces-fast-company-features-salesforces-tony-prophet/): Fast Company's latest cover story is titled "The New New Rules of Business: Fast Company's Advice for the Next 25 Years," and features Salesforce Chief
- [Retailers Must Act to Avoid Margin Being the Grinch That Steals Christmas](https://www.salesforce.com/news/stories/online-discount-predictions/): Early online sales down 7% globally as consumers hold out for holiday discounts Data and insights from the shopping behavior of 1.5 billion consumers and
- [Our 2020 Annual Equality Update](https://www.salesforce.com/news/stories/our-2020-annual-equality-update/): Editor's note: This post was updated on February 19 to reflect the correct figure at the time for URM attrition. This year has challenged us in ways
- [Out at Work: Salesforce Employees Celebrate Pride Month](https://www.salesforce.com/news/stories/out-at-work-salesforce-employees-celebrate-pride-month/): Salesforce celebrates Pride Month globally every June. Traditionally there are parades, events, and large gatherings, but Pride looks a little different
- [Our Quarterly Equality Update: New Data and Progress on Racial Equality and Justice](https://www.salesforce.com/news/stories/our-quarterly-equality-update-new-data-and-progress-on-racial-equality-and-justice/): May 25th marks a year since nine minutes and 29 seconds forever changed us. The murder of George Floyd captured the attention of millions around the world
- [Our Quarterly Equality Update: Building a Future That Works for Us All](https://www.salesforce.com/news/stories/our-quarterly-equality-update-building-a-future-that-works-for-us-all/): We are living through another challenging moment in history - from deadly, hate-provoked attacks committed against Asian American, Black, and Latinx
- [Our Quarterly Equality Update: February 2021](https://www.salesforce.com/news/stories/our-quarterly-equality-update-february-2021/): This month is Black History Month and the symbolism and power of this moment seems to resonate even more deeply given everything we faced over the last
- [Panel Discussion: Bridging the Skills Gap in the Future of Work](https://www.salesforce.com/news/stories/panel-discussion-bridging-the-skills-gap-and-the-future-of-work/): What does the Future of Work look like? We're seeing it take shape now, with companies everywhere realizing that they must be in the business of health
- [Salesforce Co-Founder on Automation, Innovation, and Speed](https://www.salesforce.com/news/stories/parker-harris-salesforce-platform-2022/): Salesforce Co-Founder and CTO Parker Harris talks automation, innovation, and how the Salesforce Platform expedites both.
- [Parker Harris Is on a Mission: "Just Because It's Possible to Write Code, Doesn't Mean You Should Write Code"](https://www.salesforce.com/news/stories/parker-harris-on-the-future-of-the-salesforce-platform/): No one knows the Salesforce Platform like Parker Harris, Salesforce's co-founder and Chief Technology Officer. For 22 years it's been his focus. And
- [Post-Cyber Week Global Online Sales Top $395 Billion, According to Salesforce](https://www.salesforce.com/news/stories/post-cyber-week-shopping-data/): Salesforce predicts over 1.4 billion orders purchased this holiday season will be returned Seamless fulfillment and easy returns will be key
- ['People First': Salesforce Exec Reveals Hybrid Workforce Lessons](https://www.salesforce.com/news/stories/people-first-salesforce-exec-reveals-hybrid-workforce-lessons/): Salesforce has always prioritized employee well-being, but that ethos took on new significance over the past 18 months. The COVID-19 pandemic has had
- [Principles for the Ethical Use of COVID-19 Vaccine Technology Solutions](https://www.salesforce.com/news/stories/principles-for-the-ethical-use-of-covid-19-vaccine-technology-solutions/): COVID-19 vaccine management and distribution is a new and complex challenge. Salesforce is committed to building technology and services in partnership
- [Q1 Shopping Index: Global Digital Commerce Grew 58 Percent, Stimulus Checks Boost U.S. Sales](https://www.salesforce.com/news/stories/q1-shopping-index-global-digital-commerce-grew-58-percent-stimulus-checks-boost-u-s-sales/): Quick Take Retailers in the U.S. closed out the quarter with a strong March as consumers increased spending in response to the American Rescue Plan Act.
- [Prudential's CIO on a Digital Transformation 145 Years in the Making - and How Salesforce Played a Major Role](https://www.salesforce.com/news/stories/prudentials-cio-on-a-digital-transformation-145-years-in-the-making/): For a 145-year-old insurance company, digital transformation can be a daunting task. For Prudential Financial, one of the world's largest financial
- [Our Progress So Far on Racial Equality and Justice - Reflecting During Black History Month](https://www.salesforce.com/news/stories/progress-so-far-on-racial-equality-and-justice/): Editor's Note: This post was updated on February 19 to reflect the correct figure at the time for URM attrition. February is Black History Month - a time
- [Q&A: How Inside and Outside Sales Teams Adjusted to a New Reality](https://www.salesforce.com/news/stories/qa-how-inside-and-outside-sales-teams-adjusted-to-a-new-reality/): There was no pandemic playbook for businesses before this year, and because of that, sales leaders were flying blind and sales reps were doing the best
- [He Led Kansas' H1N1 Response - Here's How He Sees Tech Supporting the COVID-19 Vaccine Rollout](https://www.salesforce.com/news/stories/qa-techs-role-vaccine-rollout/): Twelve years ago, Rod Bremby was serving as the Secretary of the Kansas Department of Health and Environment, when he helped lead the state's public
- [Recasting Business Resilience: Five Trends for the Future of Work](https://www.salesforce.com/news/stories/recasting-business-resilience-five-trends-for-the-future-of-work/): Against the backdrop of unprecedented disruption and transformation, Salesforce has launched Resilience Recast, a five-part podcast series beginning
- [Quarterly Equality Update: Driving Racial Equality and an Inclusive Employee Experience](https://www.salesforce.com/news/stories/quarterly-equality-update-inclusive-employee-experience/): This past year was powerful - it made us hold a mirror up to ourselves as an industry and a company in many ways. At Salesforce, we had the opportunity to
- [Reducing the 'Work of Work': Salesforce Execs Reveal Automation Predictions for 2022](https://www.salesforce.com/news/stories/reducing-the-work-of-work-salesforce-execs-reveal-automation-predictions-for-2022/): With 2021 now firmly in the past, it's time to look forward and prepare for the opportunities that a new year will bring. As businesses double down on a
- [Representation Matters: Salesforce's Annual Racial Equality Summit Set for July 22](https://www.salesforce.com/news/stories/representation-matters-salesforces-annual-racial-equality-summit-set-for-july-22/): Editor's Note: Representation Matters has already taken place. Watch the full event here or in the embedded video below:
- [Realize Business Value Faster with Salesforce Success Plans](https://www.salesforce.com/news/stories/realize-business-value-faster-with-salesforce-success-plans/): I'm thrilled to be back in the Customer Success Group here at Salesforce because success is not only a core value, it's at the heart of everything we do.
- [Inside Salesforce's Clean Energy and Carbon Programs](https://www.salesforce.com/news/stories/renewable-energy/): With over 200 companies committed to reaching 100% renewable energy (RE), voluntary corporate purchasing of renewable energy is playing an increasingly
- [Rethink Everything: The Role of the CIO in a Digital-First World](https://www.salesforce.com/news/stories/rethink-everything-the-role-of-the-cio-in-a-digital-first-world/): Quick Take: This is the first of a 3 part series designed to help CIOs navigate this new digital-first world by bringing together various respected
- [59% of US Workforce Reports Fewer Workplace Learning Opportunities Since Pandemic Began](https://www.salesforce.com/news/stories/reports-shows-fewer-workplace-learning-opportunities/): A new survey by Salesforce shows opportunities for learning and development have decreased as employees struggle to fit learning into their work day, despite the tangible business benefits that training provides.
- [Rocket Mortgage Unveils Partnership with Salesforce, Providing Transformational Mortgage Services to Financial Institutions](https://www.salesforce.com/news/stories/rocket-mortgage-unveils-partnership-with-salesforce-providing-transformational-mortgage-services-to-financial-institutions/): Rocket Mortgage, a leading mortgage lender, today announced a partnership with Salesforce to make the company's mortgage origination technology available
- [Research Shows Shift in Corporate Giving to Align with Employee Interests](https://www.salesforce.com/news/stories/research-shows-shift-in-corporate-giving-to-align-with-employee-interests/): Despite facing economic barriers, Americans maintained charitable giving during the pandemic, especially toward human services organizations and
- [Representation Matters: Salesforce's Annual Racial Equality Event](https://www.salesforce.com/news/stories/representation-matters-salesforces-annual-racial-equality-event/): Salesforce hosted its third-annual Racial Equality summit, Representation Matters, during the week of September 14. This year's event was reimagined as a
- [Salesforce Announces 2022 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/salesforce-2022-partner-innovation-award-winners/): Today, we announced our annual Salesforce Partner Innovation Awards, which recognize and celebrate the significant contribution that our partners have
- [Salesforce Accelerates Fight Against Climate Change with New Trees, Oceans, and Youth Programs](https://www.salesforce.com/news/stories/salesforce-accelerates-commitment-to-trees-oceans-and-youth-programs-to-fight-climate-change/): New tree equity and global urban reforestation initiative engages youth and ecopreneurs to grow urban forests and green cities across Canada, Europe,
- [The Future of Work: New Salesforce Research Reveals How Organizations Should Work in a Pandemic World](https://www.salesforce.com/news/stories/salesforce-2020-future-of-work-now/): Survey results showcase the need to prioritize a work from anywhere mindset, adaptability and employee well-being through access to technology,
- [Salesforce Unveils Seven Innovations to Help Industries Create Success from Anywhere](https://www.salesforce.com/news/stories/salesforce-accelerates-industry-transformation-innovation/): Salesforce Industries includes 12 industry clouds and a digital-first approach to help companies reimagine their businesses for a success-from-anywhere
- [New Salesforce 'Accelerator for Nature' Awards Funds, Tech to 4 Climate-Focused Nonprofits](https://www.salesforce.com/news/stories/salesforce-accelerator-for-nature/): Accelerator funding will provide $1 million to help four nonprofits test and scale nature-based solutions Salesforce also announced $3 million to support
- [Salesforce Adopts European Union's New Cloud Code of Conduct](https://www.salesforce.com/news/stories/salesforce-adopts-european-unions-new-cloud-code-of-conduct/): This May marks the third anniversary of the European Union's (EU) General Data Protection Regulation (GDPR). The three years since GDPR became law have
- [Safely Re-Opening Our Offices: The Salesforce Approach](https://www.salesforce.com/news/stories/safely-re-opening-our-offices-the-salesforce-approach/): Editor's Note: This article references Dreampass and Salesforce's Health & Safety Playbook, which have been expanded upon with the launch of
- [Salesforce Closes Acquisition of Acumen Solutions](https://www.salesforce.com/news/stories/salesforce-acumen-close-updates/): Editor's Note: We're excited to welcome the incredible Acumen Solutions team to the Salesforce family! Salesforce previously posted this announcement of
- [Salesforce Acquisitions - 2021](https://www.salesforce.com/news/stories/salesforce-acquisitions/): View Salesforce acquisitions. See a list of key companies Salesforce has acquired, from early years to 2021: Slack, Tableau, MuleSoft, and more.
- [Salesforce Adds New Robotic Process Automation, AI Capabilities to Einstein Automate](https://www.salesforce.com/news/stories/salesforce-adds-new-robotic-process-automation-ai-capabilities-to-einstein-automate/): Adoption of Salesforce's automation and AI capabilities continues to soar, with a 41% year-over-year increase in the number of low-code automated
- [Salesforce Accelerates Ocean Sustainability Efforts](https://www.salesforce.com/news/stories/salesforce-accelerates-ocean-sustainability-efforts/): Salesforce appoints first-ever Director of Ocean Sustainability to expand its global impact on behalf of oceans.New data tool from The Benioff Ocean
- [Salesforce and Eat. Learn. Play. Announce New Partners, Funding and Scope of Pilot Program to Address Food Insecurity in the Bay Area](https://www.salesforce.com/news/stories/salesforce-and-eat-learn-play-announce-new-partners-funding-and-scope-of-pilot-program-to-address-food-insecurity-in-the-bay-area/): As a response to the COVID-19 pandemic, Salesforce and Eat. Learn. Play., along with partners Oakland Unified School District, World Central Kitchen, Numi
- [Salesforce and AWS Deliver Offering That Helps Content Distributors Easily Deploy, Scale and Personalize High-Quality Video Streaming Subscriptions](https://www.salesforce.com/news/stories/salesforce-and-aws-deliver-offering-that-helps-content-distributors/): Today, Salesforce and Amazon Web Services (AWS) announced an offering that combines high quality video streaming technology with unique viewer data and
- [Salesforce and Alibaba Cloud Announce Plans for Social Commerce Product](https://www.salesforce.com/news/stories/salesforce-and-alibaba-cloud-announce-plans-for-social-commerce-product/): Today, Salesforce and Alibaba Cloud announced they are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product being
- [How Cleaner Air Makes Salesforce Buildings Safer](https://www.salesforce.com/news/stories/salesforce-air-quality-plan/): On average, we spend about 90% of our time in buildings. The air we breathe plays a significant role in our health and wellbeing, and in our cognitive
- [Salesforce and New Brand Partner and Advisor Matthew McConaughey Debut #TeamEarth Campaign, a Rallying Cry to Build a Better Future Together](https://www.salesforce.com/news/stories/salesforce-and-new-brand-partner-and-advisor-matthew-mcconaughey-debut-teamearth-campaign-a-rallying-cry-to-build-a-better-future-together/): Salesforce alongside new brand partner and advisor Matthew McConaughey today unveiled #TeamEarth, a new global campaign that aims to inspire businesses
- [Salesforce and JetBlue Build on Partnership to Accelerate Their Shared Journey Toward Sustainable Air Travel](https://www.salesforce.com/news/stories/salesforce-and-jetblue-build-on-partnership/): JetBlue becomes the first airline to leverage Salesforce Net Zero Cloud to track emissions on its journey to Net Zero Salesforce has also joined JetBlue's
- [Salesforce Announces 2021 Partner Innovation Award Winners](https://www.salesforce.com/news/stories/salesforce-announces-2021-partner-innovation-award-winners/): We describe the Salesforce partner ecosystem as helping customers grow faster and reach further. And the data backs us up. According to a new IDC study,
- [Salesforce Announces Customer Ability to Store and Process Federal Taxpayer Information in Government Cloud Plus](https://www.salesforce.com/news/stories/salesforce-announces-customer-ability-to-store-and-process-federal-taxpayer-information-in-government-cloud-plus/): As federal, state and local agencies continue to look for ways to modernize their IT systems for a better employee and constituent experience, they have
- [New Salesforce Automotive Cloud Helps the Industry Deliver on the Promise of Connected Vehicles and Next-Gen Customer Experiences](https://www.salesforce.com/news/stories/salesforce-announces-automotive-cloud-driver360/): Powered by Driver 360, Automotive Cloud delivers real-time personalization and insights across the entire customer and vehicle lifecycle 93% of auto
- [Salesforce Announces New Customer 360 for Education Capabilities to Power the Future of Learning](https://www.salesforce.com/news/stories/salesforce-announces-new-customer-360-for-education-capabilities/): According to the Salesforce Connected Student Report, 58% of higher education staff say their institutions are increasing investment in supporting
- [250+ New App Innovations Launch on Salesforce AppExchange in 2022 with the Help of Trailblazing Entrepreneurs](https://www.salesforce.com/news/stories/salesforce-appexchange-business-builders-stats/): This year, Salesforce has accelerated the growth of the market's leading AppExchange by adding more than 250 apps to its marketplace collection. This was
- [Salesforce-Astara Relationship Explores Mobility, Data Intelligence Innovation for Auto Industry](https://www.salesforce.com/news/stories/salesforce-astara-relationship/): Salesforce and Astara, a leading global mobility and automotive distribution company, have expanded their commercial relationship to explore how new
- [Salesforce AppExchange Named a Leader in Marketplaces For SaaS Sourcing](https://www.salesforce.com/news/stories/salesforce-appexchange-named-a-leader-in-marketplaces-for-saas-sourcing/): Salesforce AppExchange, the world's leading enterprise cloud marketplace for apps and experts, has been recognized as a Leader in The Forrester New Wave™:
- [At the 'Davos Agenda,' Salesforce Joins Global Leaders to Discuss the Urgent Need to Reshape Capitalism for a Better Future](https://www.salesforce.com/news/stories/salesforce-at-davos-2021-events/): The World Economic Forum (WEF) Annual Meeting in Davos, Switzerland will look a little different this year. As the world continues to grapple with the
- [Salesforce at the World Economic Forum Annual Meeting 2022](https://www.salesforce.com/news/stories/salesforce-at-the-world-economic-forum-annual-meeting-2022/): Salesforce is participating in the following live-streamed sessions at the World Economic Forum Annual Meeting in Davos: Rebuilding Societal Trust,
- [Salesforce and AT&T Join Forces to Accelerate Climate Action](https://www.salesforce.com/news/stories/salesforce-att-net-zero-cloud/): Salesforce will collaborate on AT&T's Connected Climate Initiative, aimed at reducing a gigaton of global emissions by 2035 AT&T IoT data
- [Stakeholder Capitalism, ESG Reporting and Fostering Grassroots Innovation: A Recap of Salesforce at the Davos Agenda Week](https://www.salesforce.com/news/stories/salesforce-at-davos-agenda-recap/): The World Economic Forum (WEF) Davos Agenda Week took place over the past several days, with virtual sessions on an array of topics around stakeholder
- [Salesforce Partners Weigh In on How Automotive Cloud Will Redefine the Customer Experience](https://www.salesforce.com/news/stories/salesforce-automotive-cloud-implementation-partners/): Quick Take: Global consulting leaders and Salesforce partners Capgemini, Deloitte Digital, and PwC share why the time is now for the automotive industry
- [New Salesforce Research: Tech and Data Key for Auto Industry Struggling with Uncertain Future](https://www.salesforce.com/news/stories/salesforce-automotive-research-ev-future/): The automotive sector is grappling with external pressures and an unfamiliar landscape as it accelerates into the digital world. Everything from vehicle
- [Salesforce, AWS Expand Partnership with Slack, Voice Sales, and More](https://www.salesforce.com/news/stories/salesforce-aws-expand-partnership-with-slack-voice-sales-and-more/): Announcements include AWS integrations for Slack, new voice capabilities for virtual selling, a new virtual care solution, and elevated commitments to
- [Salesforce's Jo-ann Olsovsky on How Automation Drives Productivity Across Salesforce](https://www.salesforce.com/news/stories/salesforce-automation-and-productivity/): Jo-ann Olsovsky is Executive Vice President and CIO at Salesforce. In her role, Jo-ann leads the team responsible for all of the internal technologies and
- [Salesforce Bets On Ecopreneurs Unlocking the Power of Carbon Markets](https://www.salesforce.com/news/stories/salesforce-bets-on-carbon-market-ecopreneurs-unlocking-the-power-of-carbon-markets/): To prevent the most devastating consequences of climate change, the world needs to cut global greenhouse gas emissions 50% by 2030 and be well underway to
- [Salesforce Backs COP26 Objectives with Tech, People, Partnerships, and Funding](https://www.salesforce.com/news/stories/salesforce-backs-cop26-objectives-with-tech-people-partnerships-and-funding/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [See What it Looks Like When 10K Salesforce Employees and Their Kids Work Together Around the World](https://www.salesforce.com/news/stories/salesforce-bring-your-kids-to-work/): Salesforce welcomed parents and their kids to this year's Salesforce Adventure Club, the company's annual "bring your kids to work day" Each year,
- [Salesforce and Amazon Web Services Partner On Open-Source Technology to Help Nonprofits Accelerate Impact](https://www.salesforce.com/news/stories/salesforce-aws-nonprofit-open-source-technology/): 76% of nonprofits lack a data strategy. Data Lake for Nonprofit Cloud, Powered by Amazon Web Services (AWS), is a new open-source offering that enables
- [Salesforce: Call for Mandatory Climate Disclosures](https://www.salesforce.com/news/stories/salesforce-call-for-mandatory-climate-disclosures/): Quick Take: Today, Salesforce released its annual Stakeholder Impact Report, which showcases our continued commitment to environmental, social and
- [Salesforce Black Business Month Block Party Explores Entrepreneurship, Empowerment, and Building Black Wealth](https://www.salesforce.com/news/stories/salesforce-black-business-month-block-party-explores-entrepreneurship-empowerment-and-building-black-wealth/): Salesforce recently hosted its first-ever National Black Business Month Block Party Summit, presented by Black Enterprise and Deloitte Digital. The event
- ["It's Not About a Paycheck, But a Purpose": Bug Bounty Hunter Reveals Why He Hacks for Good](https://www.salesforce.com/news/stories/salesforce-bug-bounty-program-swinnen/): Arne Swinnen is a pretty typical guy; he enjoys playing soccer, swimming, and cycling. Based in Belgium, he recently taught his 4-year-old son how to ride
- [Salesforce Commits to Investing $100 Million to Scale and Commercialize Carbon Removal Technologies](https://www.salesforce.com/news/stories/salesforce-carbon-removal-commitment-first-movers-coalition/): Salesforce also celebrates the two-year mark of 1t.org and UpLink programs To date, the U.S. chapter of 1t.org has secured nearly 50 billion in tree
- [Salesforce 'Career Spark' Attracts the Next Generation of Tech Leaders](https://www.salesforce.com/news/stories/salesforce-career-spark-attracts-the-next-generation-of-tech-leaders/): This summer, Salesforce launched Career Spark, a Citizen Philanthropy campaign on a mission to create a diverse workforce by inspiring young people to
- [Salesforce Launches Catalyst Fund to Scale Inclusive Philanthropy](https://www.salesforce.com/news/stories/salesforce-catalyst-fund-announcement/): Unrestricted grants will support 20 nonprofits led by underrepresented leaders Today, Salesforce announced the launch of its Catalyst Fund, which will
- [New Salesforce CDP Innovations Make Customer Interactions Smarter, Easier and Faster](https://www.salesforce.com/news/stories/salesforce-cdp-innovations-make-customer-interactions-smarter/): Editor's Note: See the latest news about Salesforce's new data platform. The new Salesforce CDP helps companies prioritize first-party data to make every
- [Salesforce Celebrates Continued Commitment to Education, Reaching $140M+ in Donations](https://www.salesforce.com/news/stories/salesforce-celebrates-9-years-supporting-public-education/): Today, Salesforce announced $19 million in new grants to five school districts across the United States - San Francisco Unified School District, Oakland
- [Salesforce Chair and CEO Marc Benioff Discusses Trust and Stakeholders at the Milken Institute Conference](https://www.salesforce.com/news/stories/salesforce-chair-and-ceo-marc-benioff-discusses-trust-and-stakeholders-at-the-milken-institute-conference/): On Wednesday, Salesforce Chair and CEO Marc Benioff spoke at the 2020 Milken Institute Global Conference. Benioff participated in a virtual fireside chat
- [Salesforce CFO and European Leaders Stress Need for Representation of Women at Leadership Levels](https://www.salesforce.com/news/stories/salesforce-cfo-stresses-need-for-representation-at-leadership-levels/): On International Women's Day, Salesforce President and Chief Financial Officer Amy Weaver joined prominent European leaders at the virtual 'POLITICO
- [Salesforce CIO: 4 Ways to Fuel Growth, Efficiency, and Success Now Amid Economic Uncertainty](https://www.salesforce.com/news/stories/salesforce-cio-update/): From the CEO to the CFO, the CHRO to the CMO, every leader has been asked to be more efficient and productive as economic conditions worsen. For their
- [Salesforce CMO: 'Trust is the Anchor Tenet for Us'](https://www.salesforce.com/news/stories/salesforce-cmo-stresses-the-importance-of-embracing-our-new-work-from-anywhere-world/): Quick take: Sarah Franklin, Salesforce President and Chief Marketing Officer, joined marketing leaders at the Ad Age and Wall Street Journal's "2021 CXO
- [Salesforce's New Security Chief Focuses on Secure Innovation and Building Trust](https://www.salesforce.com/news/stories/salesforce-chief-trust-officer-vikram-rao/): Salesforce recently named Vikram Rao, formerly EVP of Security Engineering, as its Chief Trust Officer. In this role, Rao partners with customers to
- [Salesforce CMO Talks Future of Work, Engaging Customers at VivaTech Conference](https://www.salesforce.com/news/stories/salesforce-cmo-talks-future-of-work-engaging-customers-at-vivatech-conference/): Sarah Franklin, President and Chief Marketing Officer, Salesforce, joined business leaders at the VivaTech conference in Paris to discuss how the
- [Salesforce Commits $1.5 Million to Bay Area Orgs and Launches App to Address Homelessness](https://www.salesforce.com/news/stories/salesforce-commits-1-5-million-app-to-address-homelessness/): Our company was founded with a commitment to improving the state of the world, and that starts with the communities where we live and work. As we reach
- [Salesforce Co-Founder Parker Harris on How Partnerships, Trust & Tech Can Help Solve the World's Greatest Challenges](https://www.salesforce.com/news/stories/salesforce-co-founder-parker-harris-on-partnerships-tech-and-trust-2/): Editor's Note: In the face of overlapping global crises, Salesforce Co-Founder and Chief Technology Officer Parker Harris spoke at the NetHope Global
- [Salesforce for Consumer Goods Expands Capabilities to Help Drive Profitable Growth Amid Economic Headwinds](https://www.salesforce.com/news/stories/salesforce-consumer-goods-cloud-news/): New solutions provide consumer goods companies with tools to build loyalty and make their businesses more resilient amid margin pressure and supply chain
- [At COP27, Salesforce Deepens Climate Commitments with New Initiatives](https://www.salesforce.com/news/stories/salesforce-cop27-announcements/): Together with global partners, Salesforce launches first-ever framework to guide the development of a sustainable blue carbon market Salesforce
- [Salesforce, COP 26 Leaders Call for Urgent Action on Climate Change](https://www.salesforce.com/news/stories/salesforce-cop-26-leaders-call-for-urgent-action-on-climate-change/): Following the announcement that Salesforce has achieved Net Zero across its entire value chain, the company will turn next to the 26th UN Climate Change
- [Salesforce Customer Identity Plus Helps Eliminate Identity Silos](https://www.salesforce.com/news/stories/salesforce-customer-identity-plus-helps-eliminate-identity-silos/): Editor's note: Salesforce Customer Identity Plus has been consolidated with Salesforce Platform. Click here for more information. Salesforce and Auth0, a
- [Salesforce CPQ and Salesforce Industries CPQ Named Leaders in 2021 Gartner® Magic Quadrant™ for Configure, Price, and Quote (CPQ) Application Suites](https://www.salesforce.com/news/stories/salesforce-cpq-and-salesforce-industries-cpq-named-leaders-in-2021-gartner-magic-quadrant-for-configure-price-and-quote-cpq-application-suites/): Salesforce today announced that Gartner Inc. has positioned Salesforce as a Leader in its 2021 Magic Quadrant for Configure, Price, Quote (CPQ)
- [78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation](https://www.salesforce.com/news/stories/salesforce-customer-service-research-2022/): Customer service is in the midst of a historic transformation. The fifth edition of Salesforce's State of Service report reveals the priorities,
- [How Top Organizations Embrace a Digital-First Future with Salesforce](https://www.salesforce.com/news/stories/salesforce-customers-earnings/): Salesforce released its latest earnings report yesterday, which highlighted how companies around the world are turning to Salesforce to transform their
- [Salesforce Q1 Shopping Data: As Inflation Hinders Digital Sales Growth, Retailers Must Remove Friction Points](https://www.salesforce.com/news/stories/salesforce-data-reveals-global-digital-sales-dropped-3-in-q1/): With the first quarter of 2022 now in the rearview mirror, Salesforce Q1 Shopping Index data shows a 3% year-over-year (YoY) decline in global digital
- ['Cybersecurity Starts in the C-Suite': The Shift from Tech Risk to Business Risk](https://www.salesforce.com/news/stories/salesforce-cybersecurity-tips/): Fresh off his stint as the Chief Security Officer (CISO) of the Central Intelligence Agency (CIA), William MacMillan joined Salesforce earlier this year
- [A New 'Environmental Capitalism' Is Needed: Benioff and Other Salesforce Execs Speak At Davos](https://www.salesforce.com/news/stories/salesforce-davos-2022/): Quick Take: The World Economic Forum (WEF) hosted its Annual Meeting in Davos, Switzerland this week, for the first time in person since
- [Salesforce Data Shows U.S. Digital Sales Up 36% in December as Retailers Close Out Virtual Holiday Season](https://www.salesforce.com/news/stories/salesforce-data-shows-u-s-digital-sales-up-36-in-december-as-retailers-close-out-virtual-holiday-season/): With the final few days of holiday shopping ahead and shipping cutoff dates rapidly approaching, the focus for retailers now is how to get items to
- [Salesforce's Virtual Davos Codes Event Links the Sustainability Learnings of Local Davos Students with Students Around the World](https://www.salesforce.com/news/stories/salesforce-davos-codes-event-2021/): At the 2021 World Economic Forum Davos Agenda Week, Switzerland, Salesforce is hosting the annual Davos Codes program virtually. Davos Codes is a learning
- [Salesforce Data: Digital Skills Could Lessen College Degree Requirements, Opening New Pathways for Untapped Talent](https://www.salesforce.com/news/stories/salesforce-digital-skills-hiring-insights/): Many workers without a college degree are taking the initiative to learn the digital skills needed for jobs of the future - providing businesses an opportunity to revisit traditional hiring requirements.
- [Coming Home: Dreamforce Returns to San Francisco for 20th Anniversary](https://www.salesforce.com/news/stories/salesforce-dreamforce-2022-announcement/): Twenty years ago, 1,000 Salesforce customers gathered in downtown San Francisco for the first-ever Dreamforce. What started as a small gathering for our
- [Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers](https://www.salesforce.com/news/stories/salesforce-digital-skills-index-details-major-gaps-across-19-countries/): Quick take: Salesforce's 2022 Global Digital Skills Index reveals a growing digital skills crisis. This article takes an in-depth look at the findings,
- [Salesforce Donates $1M to Support Equitable Education in Los Angeles Ahead of LA28 Olympic and Paralympic Games](https://www.salesforce.com/news/stories/salesforce-donates-1m-to-support-equitable-education-in-los-angeles-ahead-of-la28-olympic-and-paralympic-games/): Salesforce today announced a $1 million donation to The Partnership for Los Angeles Schools to advance equity in high-need schools throughout the Los
- [Salesforce Earns 14th Consecutive Spot on FORTUNE's "100 Best Companies to Work For" List](https://www.salesforce.com/news/stories/salesforce-earns-14th-consecutive-spot-on-fortunes-100-best-companies-to-work-forr-list/): Salesforce has been recognized on the FORTUNE "100 Best Companies To Work For®" list for the 14th year in a row. The 2022 list is based on feedback
- [How Salesforce's New Employee Experience Team Tackles 'Quiet Quitting'](https://www.salesforce.com/news/stories/salesforce-employee-experience-team/): We've all had a great customer experience. Maybe it was a barista who knew your order when you walked in, or the grocery store employee who put aside a
- [World Economic Forum Showcases Salesforce's Employee Engagement Model in New Case Study](https://www.salesforce.com/news/stories/salesforce-employee-activism-wef/): Salesforce's model for employee engagement recently attracted the attention of the World Economic Forum (WEF), which featured the company in a new case
- [Salesforce Employee Groups Honor AAPI Heritage Month](https://www.salesforce.com/news/stories/salesforce-employee-groups-honor-aapi-heritage-month/): As we honor Asian American and Pacific Islander (AAPI) Heritage Month in May, we also recognize that the community still faces anti-Asian violence. In
- [Why Salesforce's Chief People Officer Takes Mental Health So Seriously](https://www.salesforce.com/news/stories/salesforce-employee-mental-health/): Mental health is something I've cared deeply about for a long time. During Mental Health Awareness Month, in particular, I reflect on the ways mental
- [Our Quarterly Equality Update: Connection Pushes Us Closer to Our Goals](https://www.salesforce.com/news/stories/salesforce-equality-report-q2-2022/): Over the past few months, we've had so many great opportunities for the Salesforce community to connect. In June, we came together to recognize
- [New Research Reveals 4 Ways Businesses Can Maximize Trust & Savings with Personalization](https://www.salesforce.com/news/stories/salesforce-ethical-data-management-report/): Businesses rely on personalized digital experiences - from a special offer sent to a customer after they've browsed certain products, to the platforms
- [Salesforce Event Highlights Industry Transformation in a Digital First World](https://www.salesforce.com/news/stories/salesforce-event-highlights-industry-transformation-in-a-digital-first-world/): On Wednesday, Salesforce leaders Lynne Zaledonis, Bret Taylor, and Jujhar Singh hosted the Salesforce Industries Summit virtual event, joined by customers
- [Our Quarterly Equality Update: Committing to Equality No Matter What](https://www.salesforce.com/news/stories/salesforce-equality-report-december-2022/): At Salesforce, our values are our North Star. We remain committed to making progress on our equality goals and rebuilding systems with equality at the
- [Salesforce Powers the Polls with Employee Civic Engagement Volunteerism](https://www.salesforce.com/news/stories/salesforce-employee-voting-involvement-2022/): Civic engagement is a long-standing priority for Salesforce. Employees aren't just encouraged and given the time to vote - they are empowered to
- [Salesforce Expands 'Hiring Our Heroes' Fellowship to Further Support Military Community with Employment](https://www.salesforce.com/news/stories/salesforce-expands-hiring-our-heroes-fellowship-to-further-support-military-community-with-employment/): The pandemic and corresponding economic crisis was devastating for veterans and their families who were already struggling to find employment.
- [Salesforce Execs Unpack Data Innovations at Success Anywhere World Tour](https://www.salesforce.com/news/stories/salesforce-execs-unpack-data-innovations-at-success-anywhere-world-tour/): Quick Take: Earlier today, Salesforce executives Sarah Franklin and Jim Roth joined customers and Trailblazers live in Austin, Texas for the third
- [Salesforce Executives Predict the Future of Work in 2021 and Beyond](https://www.salesforce.com/news/stories/salesforce-executives-predict-the-future-of-work-in-2021-and-beyond/): No one could've predicted the challenges of 2020, and with a new year, comes a new set of challenges. Will a vaccine change the way we've learned to live
- [Salesforce Exec at Senate Hearing: Cloud Adoption a "Must"](https://www.salesforce.com/news/stories/salesforce-exec-at-senate-hearing-cloud-adoption-a-must/): Quick take: Casey Coleman, Senior Vice President for Global Public Sector at Salesforce, testified Tuesday that modern, cloud-based platforms can support
- [Salesforce Exec Unpacks 3 Trends Driving Developer Teams in 2022](https://www.salesforce.com/news/stories/salesforce-exec-unpacks-3-trends-driving-developer-teams-in-2022/): Developers are the force behind every company's ability to innovate and thrive in our work-from-anywhere world. But with 40% of IT teams being asked to
- [Salesforce Expands Work.com to Enhance Employee Wellbeing, Accelerate Talent Development, and Streamline Support](https://www.salesforce.com/news/stories/salesforce-expands-work-com-to-enhance-employee-wellbeing-accelerate-talent-development-and-streamline-support/): Research shows employees dissatisfied with their work technology are more than twice as likely to leave their job in the next yearNew Work.com innovations
- [Salesforce Fall 2022 Giving Report: Building Resilience Across Our Communities](https://www.salesforce.com/news/stories/salesforce-fall-2022-giving-report-building-resilience-across-our-communities/): At Salesforce, we believe that where we direct our giving today is key to building the future we want for tomorrow. In the third quarter of fiscal year
- [Salesforce Exec Shares Four Ways to Empower Women in the Workforce](https://www.salesforce.com/news/stories/salesforce-exec-shares-four-ways-to-empower-women-in-the-workforce/): As businesses embark on new ways of working, the resilient companies of the future are likely to be those that create equitable work environments where
- [Salesforce Extends Workplace Protections in CA SB331 Bill to All U.S. Employees](https://www.salesforce.com/news/stories/salesforce-extends-workplace-protections-in-ca-sb331-bill-to-all-u-s-employees/): At Salesforce, we are guided by our core values - Trust, Customer Success, Innovation, Equality and Sustainability. We believe in the power of stakeholder
- [Salesforce Delivers the Future of Client Experiences for Financial Services Firms](https://www.salesforce.com/news/stories/salesforce-financial-services-announcement-2022/): Less than 20% of customers across banking, insurance, and wealth management say they get the assistance they need when transferred to financial services
- [Salesforce Earns Second Level Compliance with EU Cloud Data Code of Conduct](https://www.salesforce.com/news/stories/salesforce-gdpr-compliance-certification/): Salesforce today announced it has earned a Second Level Compliance recognition from the EU Data Protection Code of Conduct. Why it's important:
- [Salesforce Expands New Automation Product Suite to Help Industries Boost Productivity and Efficiency, and Get in the Flow](https://www.salesforce.com/news/stories/salesforce-flow-for-industries-announcement/): Today, Salesforce announced Flow for Industries, an expansion of the Flow product suite that uses automation to empower financial services, healthcare,
- [Salesforce Gives $10,000 Grants to 87 San Francisco Small Businesses](https://www.salesforce.com/news/stories/salesforce-gives-10000-grants-to-87-san-francisco-small-businesses/): As part of a Salesforce fund established to combat the impact of COVID-19, grants were distributed to a diverse group of businesses from neighborhoods
- [The Future of Work at Salesforce: Digital, Human and Connected](https://www.salesforce.com/news/stories/salesforce-future-of-work/): As the world begins to reopen, Salesforce shares how it is approaching the future of the office, the technology that facilitates hybrid work, and how
- [Salesforce Featured in New CBS Television Series Showcasing American Design](https://www.salesforce.com/news/stories/salesforce-featured-in-new-cbs-television-series-showcasing-american-design/): Quick take: 'America by Design' highlights Justin Maguire and Nalini P. Kotamraju of the Salesforce Design team in the new television series that
- [How Salesforce Gave Back in the First Quarter](https://www.salesforce.com/news/stories/salesforce-giving-q1-fy23/): At Salesforce, giving back is in our DNA. In fact, we recently reached half a billion dollars in all-time giving - a huge milestone for our team. In the
- [Salesforce Research Shows Unexpected Skills Gap Among Gen Z Workers](https://www.salesforce.com/news/stories/salesforce-gen-z-digital-skills/): To capitalize on untapped Gen Z talent, businesses must prioritize training and reevaluate traditional education requirements on resumes.
- [Salesforce Gave $32M in the Second Quarter of FY23 - Here's Where It Went](https://www.salesforce.com/news/stories/salesforce-giving-second-quarter-fy23/): As part of our strategy to drive systemic change, Salesforce is working to empower underrepresented communities - and philanthropy is key to our
- [Salesforce Grants $1.6M to Help Close the Opportunity Gap for Young People](https://www.salesforce.com/news/stories/salesforce-grants-1-6m-to-help-close-the-opportunity-gap-for-young-people/): Today, Salesforce announced $1.6M in grants to five workforce development organizations across the U.S. - Boston Private Industry Council,
- [Salesforce Gives $11M to Restore Ecosystems and Advance Climate Justice](https://www.salesforce.com/news/stories/salesforce-gives-11m-to-restore-ecosystems-and-advance-climate-justice/): Donations will go to 12 global nonprofits - including American Forests, the Ocean Foundation, and World Resources Institute - to enhance natural carbon
- [Salesforce Report: Governments Need to Optimize Experiences Across Digital Channels to Meet Changing Expectations of the Public](https://www.salesforce.com/news/stories/salesforce-government-trust-data-2022/): Similar to trends seen in other industries, citizens are clamoring for government organizations to offer more of their services online. And while
- [Salesforce Grants $1.5M to Advance Equity in Education: Hear from One Grantee](https://www.salesforce.com/news/stories/salesforce-grants-1-5m-to-advance-equity-in-education/): Today, Salesforce announced it has awarded $1.5M in grants to three organizations across the United States - Beyond12, Bottom Line, and The Opportunity
- [Salesforce Hits Half a Billion Dollars in All-Time Giving](https://www.salesforce.com/news/stories/salesforce-hits-half-a-billion-dollars-in-all-time-giving/): Salesforce has reached over half a billion dollars in all-time philanthropic giving - a total of $532 million in grants since its founding. Salesforce
- [Salesforce Helps Back San Francisco Small Businesses with $1M Fund](https://www.salesforce.com/news/stories/salesforce-helps-back-san-francisco-small-businesses-with-1m-fund/): Salesforce today announced a grant program to help support small businesses in San Francisco. The 2021 Salesforce San Francisco Small Business Grants
- [Salesforce Holiday Forecast: Margin Pressures Threaten 10% of Retail Profits](https://www.salesforce.com/news/stories/salesforce-holiday-predictions-2022/): Global sales expected to reach $1.12 trillion for 2022 holiday season Data released alongside 2022 Holiday Insights Hub; tool features up-to-date shopping
- [Salesforce Honors UK Black History Month with Fashion Design Icon Ozwald Boateng](https://www.salesforce.com/news/stories/salesforce-honors-uk-black-history-month-with-fashion-design-icon-ozwald-boateng/): Quick Take: Gavin Patterson, President & Chief Revenue Officer, Salesforce, recently welcomed Founder & Creative Director Ozwald Boateng OBE to
- [Honeywell Unlocks $11 Million Worth of Technician Productivity Per Year, 150 Measured Tons of Saved Carbon Usage with Salesforce](https://www.salesforce.com/news/stories/salesforce-honeywell-update/): Honeywell is using automated and data-powered tools for informed decision-making in the field by frontline workers Economic challenges - such as
- [Salesforce Introduces Digital 360 for Industries: Pre-Built Apps to Deliver Digital Experiences Fast](https://www.salesforce.com/news/stories/salesforce-introduces-digital-360-for-industries/): Launching today, new industry apps for Digital 360 will help businesses in financial services, grocery, healthcare, nonprofit and more deliver digital
- [Salesforce Adds New Intelligent Document Automation Features for Health Cloud](https://www.salesforce.com/news/stories/salesforce-intelligent-document-features/): By Amit Khanna, VP of Health Cloud at Salesforce Today, we're excited to announce Intelligent Document Automation (IDA), technology for healthcare and
- [Salesforce Invites Future Tech Leaders to San Francisco for New Computer Science Pre-Internship](https://www.salesforce.com/news/stories/salesforce-invites-future-tech-leaders-to-san-francisco/): At Salesforce, we love our Futureforce interns. Every summer, they share their energy, passion and innovation with us - questioning the old way of doing
- [Salesforce Introduces Innovations for Manufacturing Cloud to Automate Service Processes](https://www.salesforce.com/news/stories/salesforce-introduces-innovations-for-manufacturing-cloud-to-automate-service-processes/): Salesforce today announced Manufacturing Cloud for Service, a new, industry-specific platform built on Service Cloud. Why it's relevant: With
- [Salesforce Introduces Marketing and Commerce Cloud Features Designed to Deliver Secure, Personalized Digital Health Experiences](https://www.salesforce.com/news/stories/salesforce-introduces-marketing-and-commerce-cloud-features-designed-to-deliver-secure-personalized-digital-health-experiences/): At HIMSS 2022, Salesforce unveiled innovations across Customer 360 for Health, including updates to Patient Data Platform* and Patient Commerce Portal**.
- [Salesforce Invests Additional $3M to Support Climate Resilience](https://www.salesforce.com/news/stories/salesforce-invests-additional-3m-to-support-climate-resilience/): Donations to American Forests, Ceres, National Fish and Wildlife Foundation, Clean Energy Buyers Institute, and RMI aim to support communities
- [Salesforce is #1 in Global CRM Market Share](https://www.salesforce.com/news/stories/salesforce-is-1-in-global-crm-market-share/): Salesforce has been named the #1 CRM provider for the seventh consecutive year by International Data Corporation (IDC) in its latest Worldwide Semiannual
- [Salesforce Introduces Trailhead for Slack, Delivering Learning and Enablement in the Digital HQ](https://www.salesforce.com/news/stories/salesforce-introduces-trailhead-for-slack-delivering-learning-and-enablement-in-the-digital-hq/): Quick take: As the way we work continues to change, and the Salesforce ecosystem accelerates in growth, so does the demand for the digitally skilled
- [Salesforce Joins Cloud Project GAIA-X](https://www.salesforce.com/news/stories/salesforce-joins-cloud-project-gaia-x/): The global pandemic has accelerated the digital transformation of all aspects of our society. As businesses across Europe adapt, our digital future must
- [Salesforce Joins Disability:IN's Coalition of CEOs to Advance Disability Inclusion](https://www.salesforce.com/news/stories/salesforce-joins-disabilityin/): As we celebrate the 75th anniversary of Disability Employment Awareness Month and further our commitment towards building a more inclusive workplace for
- [Fujitsu and Salesforce Japan Collaborate on Personalized Healthcare Solutions](https://www.salesforce.com/news/stories/salesforce-japan-fujitsu-partnership/): Salesforce Japan announced in June that it will work with Fujitsu Limited, a leader in medical and pharmaceutical data and computing technologies, to
- [Salesforce Launches Admissions Connect to Help Target Applicant Engagement as Undergraduate Enrollment Falls Nationwide](https://www.salesforce.com/news/stories/salesforce-launches-admissions-connect-to-help-target-engagement/): Admissions Connect, part of Education Cloud, helps streamline K-12 and higher ed application review through data visualization and stronger application
- [Salesforce Jumps 50+ Spots on Fortune 500 List of Largest U.S. Companies](https://www.salesforce.com/news/stories/salesforce-jumps-50-spots-on-fortune-500-list-of-largest-u-s-companies/): Quick Take: Salesforce has continued its upward climb on the Fortune 500 - the list of the largest U.S. corporations by revenue. Salesforce is now ranked
- [Salesforce Launches AppExchange Chat](https://www.salesforce.com/news/stories/salesforce-launches-appexchange-chat-and-trusted-reviews/): Salesforce launches the new AppExchange Chat feature, allowing customers to live chat with partner experts and get their questions answered.
- [Salesforce Launches First Accessibility Support Team](https://www.salesforce.com/news/stories/salesforce-launches-first-accessibility-support-team/): At Salesforce, we believe that businesses can be powerful platforms for social change, working towards Equality for All. Disability Inclusion is
- [Salesforce Named to World's Most Ethical Companies List for 13th Time](https://www.salesforce.com/news/stories/salesforce-lands-on-worlds-most-ethical-list-for-13th-time/): The Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices, has recognized Salesforce as one of the
- [Salesforce Launches Vantage Point, a New Magazine Highlighting Unique Perspectives from Influential Leaders](https://www.salesforce.com/news/stories/salesforce-launches-vantage-point-a-new-magazine-highlighting-unique-perspectives-from-influential-leaders/): Quick take: Salesforce's Vantage Point is a quarterly print magazine that brings together original storytelling and actionable guidance from global
- [Salesforce Launches No-Code Tool to Help Automate Government Program Delivery](https://www.salesforce.com/news/stories/salesforce-launches-no-code-tool-to-streamline-government-eligibility-programs/): At World Tour Washington, D.C., Salesforce announced general availability of Business Rules Engine, a no-code rules automation tool that enables public
- [Salesforce Leaders Share a Look Under the Hood of Customer Success](https://www.salesforce.com/news/stories/salesforce-leaders-share-a-look-under-the-hood-of-customer-success/): On February 16, we launched our new Salesforce Success Plans to help every customer maximize their investment in Salesforce technology, and offer expert
- [Salesforce Launches Dynamic Interactions, New Low-Code Innovation for Building Interactive Apps Fast](https://www.salesforce.com/news/stories/salesforce-launches-dynamic-interactions-new-low-code-innovation/): Using just clicks, IT and business users can create modern applications, eliminating lengthy development cycles and driving business outcomes
- [Meet the Youth Ecopreneurs Who Will Shape #GenerationRestoration](https://www.salesforce.com/news/stories/salesforce-launches-support-for-the-generation-restoration/): Salesforce, in partnership with the World Economic Forum's 1t.org (Trillion Trees Initiative) and the United Nations Decade on Ecosystem Restoration (UN
- [A New Call of Duty: How Salesforce Military Helps Continue a Legacy](https://www.salesforce.com/news/stories/salesforce-military-initiatives-updates/): Growing up as an army brat, I knew that military service was what I was born to do. I followed in my father's and grandfather's footsteps and became an
- [Why Veterans Are the Talent Pool to Meet the Moment](https://www.salesforce.com/news/stories/salesforce-military-veteran-talent-pool/): Quick take: Head of Salesforce Military Katherine Clark is passionate about supporting veterans as they transition into their second careers. This
- [Salesforce Maps Is Now HIPAA Compliant](https://www.salesforce.com/news/stories/salesforce-maps-is-now-hipaa-compliant/): Quick take: Salesforce announced today that its family of location intelligence products, including Maps, Territory Planning, and LiveTracking, is now
- [Salesforce Launches New Initiatives to Grow Sustainable Ocean-Based Carbon Markets](https://www.salesforce.com/news/stories/salesforce-launches-new-initiatives-to-grow-sustainable-ocean-based-carbon-markets/): Salesforce and global environmental NGOs will co-lead effort to help define high-quality blue carbon projects and credits Salesforce joins ORRAA to
- [How Veterans and Military Spouses Secured Employment in the Salesforce Ecosystem During Uncertain Times](https://www.salesforce.com/news/stories/salesforce-military/): Veteran unemployment rate is about 2x higher than the previous year -- Here's what Salesforce Military and its partners are doing to help open new career
- [Salesforce Net Zero Cloud Wins Business Sustainability Award](https://www.salesforce.com/news/stories/salesforce-net-zero-cloud-wins-business-sustainability-award/): Salesforce was today named a winner of the 2021 SEAL Business Sustainability Awards, earning top honors in the Sustainable Product category for Net Zero
- [Exec Reveals Strategy Behind Salesforce's $2B Industries Business](https://www.salesforce.com/news/stories/salesforce-newsroom-interview-industries/): Jujhar Singh joined Salesforce in 2017 to help lead Salesforce's newly launched industries business. Now EVP and GM of Salesforce Industries, Jujhar
- [Salesforce Earns Fourth Consecutive Spot on "Best Places to Work for Disability Inclusion" List](https://www.salesforce.com/news/stories/salesforce-named-best-place-to-work-disability-2022/): Salesforce today announced it has been named a "Best Place to Work for Disability Inclusion" by global inclusion and equality organization Disability:IN
- [Salesforce Establishes New Policy Priorities to Protect and Restore Nature](https://www.salesforce.com/news/stories/salesforce-nature-policy-2022/): New Salesforce policy priorities will guide the company's work to protect and enhance natural ecosystems Salesforce is calling on world leaders to
- [Salesforce Names David Schmaier President & Chief Product Officer](https://www.salesforce.com/news/stories/salesforce-names-david-schmaier-president-chief-product-officer/): Today, Salesforce announced that David Schmaier has been named President and Chief Product Officer. In this role, Schmaier will lead Salesforce's global
- [Salesforce Unveils New Policy Priorities to Protect the Ocean](https://www.salesforce.com/news/stories/salesforce-ocean-policy-actions-2022/): According to a Salesforce survey, nearly 9 in 10 people believe the long-term health of the ocean will impact them personally New Salesforce policy
- [Salesforce.org, iHeartRadio Launch 'Force Multiplier' Podcast to Explore World-Changing Partnerships](https://www.salesforce.com/news/stories/salesforce-org-iheartradio-launch-force-multiplier-podcast-to-explore-world-changing-partnerships/): Quick take: Force Multiplier is an iHeartRadio Original podcast sponsored by Salesforce.org that spotlights the exponential impact of working
- [Salesforce on Support for Public Schools: "We Start with a Simple Question - How Can We Help?"](https://www.salesforce.com/news/stories/salesforce-on-support-for-public-schools/): Schools today are under a massive amount of pressure as they try to recover lost learning and address mental health impacts that resulted from the
- [Salesforce Technology Selected to Help Distribute $48B in Broadband Grants by U.S. Dept. Of Commerce](https://www.salesforce.com/news/stories/salesforce-ntia-broadband-grant-distribution/): The National Telecommunications and Information Administration (NTIA) within the U.S. Department of Commerce selected Salesforce technology to distribute
- [Salesforce.org Technology and Pro Bono Support Tops $1.45B in FY 2021](https://www.salesforce.com/news/stories/salesforce-org-technology-and-pro-bono-support-tops-1-45b-in-fy-2021/): Salesforce announces a strengthened commitment to its Power of Us program with more free and discounted products and implementation services, and
- [Salesforce.org Impact Labs: Teaming Up to Address Homelessness](https://www.salesforce.com/news/stories/salesforce-org-impact-labs-teaming-up-to-address-homelessness/): What if the world's leading engineers, community experts, and governments collaborated on building products optimized to address social challenges?
- [Salesforce Partner Taps New Low-Code Tool to Build Apps Faster](https://www.salesforce.com/news/stories/salesforce-partner-texei-taps-new-low-code-tool-to-build-apps-faster/): Quick Take: Salesforce consulting partner Texeï, which currently uses low-code to meet 80% of its development needs, lays out its vision for new Dynamic
- [Salesforce Partners with One Tree Planted to Grow & Conserve 500,000 Native Trees in Fire-Ravaged British Columbia](https://www.salesforce.com/news/stories/salesforce-partners-with-one-tree-planted-to-grow-conserve-500000-native-trees-in-fire-ravaged-british-columbia/): As part of its 100 million tree goal, Salesforce will grow and conserve 500,000 trees in the wildfire-ravaged Fraser Plateau in British Columbia, helping
- [Salesforce Partners with Seal Rescue Ireland to Plant 20,000 Trees Towards 100 Million Tree Goal](https://www.salesforce.com/news/stories/salesforce-partners-with-seal-rescue-ireland-to-plant-20000-trees-towards-100-million-tree-goal/): Where Ireland's surface was once 80% covered by native forests, less than 2% now remains We live in a world where companies and individuals are becoming
- [Salesforce Adds 25 New Partner Employers to Pathfinder Hiring Pool](https://www.salesforce.com/news/stories/salesforce-pathfinder-training-program-update/): Free training program helps create diverse teams and a talent pipeline within the Salesforce ecosystem Salesforce has expanded its Pathfinder Training
- [Salesforce Introduces New Low-Code Developer Tools to Bring Salesforce Apps and Automations into Slack](https://www.salesforce.com/news/stories/salesforce-platform-for-slack/): New capabilities enable 11 million+ Salesforce developers to build Slack-first automations powered by Salesforce data. Apex SDK for Slack makes
- [Salesforce Supports 'We're Texas' Virtual Benefit Concert](https://www.salesforce.com/news/stories/salesforce-partners-with-were-texas-for-virtual-benefit-concert/): In February, Texans experienced the worst freeze in over 70 years. Winter storm Uri left millions in Texas without power and heat for days, and extreme
- [Salesforce's New VP of Transformative Philanthropy Wants to Change How Companies Approach Giving](https://www.salesforce.com/news/stories/salesforce-philanthropy-neal-myrick/): Data can have a tremendous impact in communities - from stopping the spread of infectious diseases to addressing homelessness and hunger, to ensuring that
- [Salesforce Pushes the Boundaries of Content and Marketing with Business Media Streaming Service](https://www.salesforce.com/news/stories/salesforce-plus-one-year-in/): Marketers today aren't just facing economic headwinds, tighter budgets, and disappearing cookies. They're facing a radically different customer. Behaviors
- [Salesforce Provides $10,000 Grants to San Francisco Small Businesses Still In Need of Support](https://www.salesforce.com/news/stories/salesforce-provides-10000-grants-to-san-francisco-small-businesses-still-in-need-of-support/): Today, I'm happy to share that Salesforce and grant administrative partner Ureeka have notified 180 San Francisco small businesses that they'll be
- [Salesforce Pushes for Voting Rights, Police Reform and Criminal Justice Reform; Donates $1.5M for Voting Access](https://www.salesforce.com/news/stories/salesforce-pushes-for-voting-rights-police-reform-and-criminal-justice-reform-donates-1-5m-for-voting-access/): Democracy works when elections are secure and trustworthy, and when they are fair and free. As voting rights have come under attack in places like Georgia
- [How Can Tech Be More Inclusive? Salesforce's New VP of Accessibility & Inclusive Design Offers Answers](https://www.salesforce.com/news/stories/salesforce-product-accessibility-and-design-approach/): Today, Salesforce joins community organizers, industry partners, and advocates around the world in observing Global Accessibility Awareness Day
- [Salesforce Helps Top Companies Drive Growth and Cost Savings in New Digital Economy](https://www.salesforce.com/news/stories/salesforce-q1-earnings-customer-wins/): Salesforce recently released its latest earnings report, which highlighted how companies in every sector are turning to Salesforce Customer 360 to drive
- [A Year in the Field: Salesforce Product Manager Helps Deliver 2500 Vaccines to San Francisco's Unhoused](https://www.salesforce.com/news/stories/salesforce-product-manager-helps-deliver-2500-vaccines-to-san-franciscos-unhoused/): Dan McGarry, a Salesforce product manager, had his Slack status switched to "away" for a full year, but he was still hard at work. While McGarry's
- [How Salesforce's AI-Designed Proteins Could Help Uncover Potential Medical Treatments](https://www.salesforce.com/news/stories/salesforce-progen-ai-language-model/): Salesforce ProGen - an AI language model trained on the largest protein database available - was featured in this month's edition of Nature Biotech to
- [Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year](https://www.salesforce.com/news/stories/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year/): For the eighth consecutive year, Salesforce has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual
- [Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Personalization Engines](https://www.salesforce.com/news/stories/salesforce-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-personalization-engines/): Gartner has named Salesforce a Leader in its Personalization Engines Magic Quadrant for the fourth year in a row. Salesforce acquired Evergage in 2020 to
- [Salesforce Jumps to #4 on America's Most JUST Companies List](https://www.salesforce.com/news/stories/salesforce-ranked-on-forbes-just-100-companies-list/): For the fifth year in a row, JUST Capital and its media partner CNBC have recognized Salesforce as one of America's Most JUST Companies. Salesforce ranked
- [Salesforce Ranked #1 CRM Provider for Ninth Consecutive Year](https://www.salesforce.com/news/stories/salesforce-ranked-1-crm-provider-for-ninth-consecutive-year/): SAN FRANCISCO-May 3, 2022-Salesforce , the global leader in CRM, today announced that it has been ranked the #1 CRM provider by the International Data
- [Salesforce Recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms](https://www.salesforce.com/news/stories/salesforce-recognized-gartner-magic-quadrant-for-enterprise-low-code-application-platforms/): Salesforce, the global leader in CRM, today announced it has once again been named a Leader by Gartner Inc. in its 2021 Magic Quadrant for Enterprise
- [Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Multiexperience Development Platforms](https://www.salesforce.com/news/stories/salesforce-recognized-by-gartner/): Gartner recognizes Salesforce for its execution and vision Salesforce Platform enables companies to innovate, automate processes, and empower everyone to
- [Salesforce Recognizes 2020 International Day of People with Disabilities](https://www.salesforce.com/news/stories/salesforce-recognizes-2020-international-day-of-people-with-disabilities/): Today Salesforce recognizes the International Day of People with Disabilities. In 1992, the UN proclaimed that this day would take place every year on
- [Salesforce Recognized as a Leader in Digital Experience Platforms](https://www.salesforce.com/news/stories/salesforce-recognized-as-a-leader-in-digital-experience-platforms/): Salesforce has been ranked as a Leader in "The Forrester Wave™: Digital Experience Platforms, Q3 2021" Report. For this report, Forrester evaluated
- [Salesforce Report Reveals 3% Rise in Post-Cyber Week Digital Sales in U.S.](https://www.salesforce.com/news/stories/salesforce-report-reveals-3-rise-in-post-cyber-week-digital-sales-in-u-s/): Digital sales remained strong as retailers closed out the 2021 holiday shopping season, with consumers around the globe maintaining or increasing their
- [Salesforce Renews Call for US Privacy Law to Protect People and Provide Businesses with Certainty](https://www.salesforce.com/news/stories/salesforce-renews-call-for-us-privacy-law/): To protect people, promote trust in technology, drive innovation, and support U.S. leadership in the global digital economy, Salesforce has renewed its
- [Salesforce Releases Health & Safety Playbook to Help Organizations Plan Safe, In-Person Events](https://www.salesforce.com/news/stories/salesforce-releases-health-safety-playbook-to-help-organizations-plan-safe-in-person-events/): Editor's Note - February 1, 2022: Today, Salesforce launched Safety Cloud, expanding upon Dreampass and Salesforce's Health & Safety Playbook. This
- [Salesforce Report Shows Companies Can Miss Out on 50% Revenue Growth: Employee Experience Makes the Difference](https://www.salesforce.com/news/stories/salesforce-report-shows-companies-can-miss-out-on-50-revenue-growth-employee-experience-makes-the-difference/): Quick Take: Salesforce's new "The Experience Advantage" report reveals that a focus on improving employee experience (EX) can boost revenue growth (up to
- [Salesforce Report Shows Consumer Spending Dips 5% - Inflation Persists](https://www.salesforce.com/news/stories/salesforce-report-shows-consumer-spending-dips-5-as-inflation-persists/): February shopping data from more than one billion consumers using Salesforce Commerce Cloud globally found that with less purchasing power, U.S. consumers
- [From Laid-off Chef to Salesforce Admin: How Trailhead Is Helping Service Workers Find a Future in Tech](https://www.salesforce.com/news/stories/salesforce-service-workers-trailhead/): Many of the 11 million unemployed Americans worked in industries hit hard by the pandemic, like restaurants, hospitality and retail. Here's how Trailhead,
- [Salesforce and Slack Partners Power the Next Level of Industry-Specific Digital HQs](https://www.salesforce.com/news/stories/salesforce-slack-consulting-partner-news/): Slack and Salesforce consulting partners are launching the first wave of industry-specific Slack solutions to bring the digital HQ to life for customers.
- [Salesforce Security CTO Elgamal Elected to National Academy of Engineering, Joins Ranks with Benioff, Berson](https://www.salesforce.com/news/stories/salesforce-security-cto-elgamal-elected-to-national-academy-of-engineering-joins-ranks-with-benioff-berson/): Dr. Taher Elgamal, Chief Technology Officer of Security, Salesforce, has been elected to the National Academy of Engineering (NAE). Recognized for his
- [Southwest Airlines Takes Business Travel to New Heights with Salesforce](https://www.salesforce.com/news/stories/salesforce-southwest-business-assist/): Last week at the Global Business Travel Association, Southwest Airlines announced a new travel portal called Southwest Business Assist. The new
- [Salesforce Signs Definitive Agreement to Acquire Acumen Solutions](https://www.salesforce.com/news/stories/salesforce-services-platform-update/): Salesforce, the global leader in CRM, has signed a definitive agreement to acquire Acumen Solutions, a leading professional services firm with deep
- [Salesforce Spring '22 Release - Here's What to Expect](https://www.salesforce.com/news/stories/salesforce-spring-22-release-heres-what-to-expect/): Today, Salesforce announced that the Spring '22 Release preview is live and, for the first time, includes new innovations from Slack. The Spring '22
- [Slack Donates $54M via Pledge 1% Commitment to Salesforce Foundation for New Community Investments](https://www.salesforce.com/news/stories/salesforce-slack-pledge-1/): As Salesforce and Slack come together to create the digital HQ, helping companies adapt to a new work-from-anywhere world, they are also committed to
- [10 Years Together: Salesforce and San Francisco Schools](https://www.salesforce.com/news/stories/salesforce-sfusd-donations/): Pandemic aftershocks are impacting classrooms in every corner of the world. San Francisco Unified School District (SFUSD) classrooms are among them.
- [Salesforce Summer '22 Release - Here's What to Expect](https://www.salesforce.com/news/stories/salesforce-summer-22-release-highlights/): Today, Salesforce announced that the Summer '22 Release preview is now live. The release, which will be generally available on June 12, includes new
- [Salesforce Sponsors UN Climate Change Conference, Urges Global Action](https://www.salesforce.com/news/stories/salesforce-sponsors-un-climate-change-conference-urges-global-action/): Salesforce has been named a Partner sponsor to COP26, whose mission "will unite the world to tackle climate change with the goal of securing a global net
- [Salesforce Highlights Climate Opportunities, Risks in Inaugural TCFD Report](https://www.salesforce.com/news/stories/salesforce-tcfd-report/): Editor's Note: Today, Salesforce released its first Task Force on Climate-Related Financial Disclosures report, which highlights the company's governance,
- [Salesforce Supports Climate Investments Outlined in U.S. Budget Reconciliation Package](https://www.salesforce.com/news/stories/salesforce-supports-climate-investments-outlined-in-u-s-budget-reconciliation-package/): Salesforce believes that the United States must take action to avoid the most devastating impacts of the climate crisis. The IPCC's recently released
- [Salesforce Technology & Scaled Health Protocols Help 5,000 Employees Get Together Safely](https://www.salesforce.com/news/stories/salesforce-technology-scaled-health-protocols-help-5000-employees-get-together-safely/): Salesforce recently welcomed nearly 5,000 employees from around the world to the Javits Center in New York City - and about 70,000 more online - to kick
- [The Next Chapter in Salesforce's Healthy & Sustainable Real Estate Journey](https://www.salesforce.com/news/stories/salesforce-sustainability-real-estate-strategy/): Today, we're releasing the second volume of Salesforce's Healthy & Sustainable Materials Guide, outlining Salesforce's commitment to the latest
- [Responsible Technology: Highlights from Salesforce at WEF's Global Technology Governance Summit](https://www.salesforce.com/news/stories/salesforce-to-join-world-economic-forum-for-inaugural-global-technology-governance-summit/): This week, Salesforce Executives participated in the World Economic Forum's first annual Global Technology Governance Summit (GTGS). The Summit was
- [Salesforce Announces 55K Military Trailblazers Milestone, New 'Green Tech' Career Programs to Power Success Now](https://www.salesforce.com/news/stories/salesforce-sustainability-jobs-military-veterans/): New commitments help Military Trailblazers learn in-demand skills and land jobs in the sustainability sector Today, Salesforce announced the launch of two
- [Salesforce and Thrive Global Introduce New Wellness Resources to Help Businesses Prioritize Wellbeing](https://www.salesforce.com/news/stories/salesforce-thrive-global/): Over the last several months, we've had to reimagine nearly every aspect of our business - from our events to our products. We delivered relevant
- [Salesforce to Upskill 80K Veterans, Donates $1M to Veterans, Education & Workforce Innovation Orgs](https://www.salesforce.com/news/stories/salesforce-to-upskill-80k-veterans-donates-1m-to-veterans-education-workforce-innovation-orgs/): New Salesforce survey shows that 86% of people in the U.S. say military veterans make companies stronger Every year, thousands of veterans leave the
- [Salesforce Trade Promotion Management Innovations Help Grow CPG Revenues Amid Supply Chain Disruptions](https://www.salesforce.com/news/stories/salesforce-trade-promotion-management-innovations-help-grow-cpg-revenues-amid-supply-chain-disruptions/): Quick Take: Today Salesforce announced new innovations in Consumer Goods Cloud to better manage promotion and retail execution for consumer goods brands.
- [Salesforce Announces Trailblazer Awards](https://www.salesforce.com/news/stories/salesforce-trailblazer-awards/): The first Trailblazer Award for Equality will recognize Dwyane Wade Today, Salesforce announced the inaugural Trailblazer Awards, which celebrate
- [Salesforce Tower San Francisco Has Reopened: Take a Look Inside](https://www.salesforce.com/news/stories/salesforce-tower-san-francisco-has-reopened/): Today, Salesforce started to reopen its global headquarters and largest presence, Salesforce Tower San Francisco, as well as an office in Irvine, Calif.
- [Salesforce Unveils the Next Phase of Dreampass and New Health and Safety Innovations to Navigate In-Person Events](https://www.salesforce.com/news/stories/salesforce-unveils-health-and-safety-innovations/): Editor's Note: This article references Dreampass and Salesforce's Health & Safety Playbook, which have been expanded upon with the launch of Safety
- [Salesforce Celebrates Construction Milestone as It "Tops Off" Chicago Tower](https://www.salesforce.com/news/stories/salesforce-tower-chicago-tops-off/): Today marks an important milestone in the construction of Salesforce Tower Chicago - our eighth global tower - as we celebrate the "Topping off" of one of
- [Salesforce Introduces 'Hire Me' Button, Invests in Workforce Development to Empower Tomorrow's Trailblazers](https://www.salesforce.com/news/stories/salesforce-trailblazer-me-hire-me-button/): As organizations evolve to keep pace with customer demand, the need for skilled digital talent is spiking. In line with this projected growth, IDC
- [Salesforce Doubles Down in the UK with Customer Momentum, Community Investments](https://www.salesforce.com/news/stories/salesforce-uk-world-tour-london/): At its London World Tour, Salesforce outlines how it plans to grow the company's impact in the UK. British businesses have faced unprecedented headwinds
- [Salesforce Announces Sustainability Cloud Scope 3 Hub and New Climate Commitments to Create a More Sustainable Future](https://www.salesforce.com/news/stories/salesforce-unveils-sustainability-cloud-scope-3-hub-update/): Editor's Note: This article references Salesforce Sustainability Cloud, which is now known as Net Zero Cloud. For the latest on Salesforce's
- [Salesforce Updates Technical Language in Ongoing Effort to Address Implicit Bias](https://www.salesforce.com/news/stories/salesforce-updates-technical-language-in-ongoing-effort-to-address-implicit-bias/): Quick Take: Over the past six months, Salesforce has been identifying and replacing certain technical terms across its products as part of a strategy to
- [Partners in CRM: How One Entrepreneur Works with Salesforce Ventures to Expand Her Business](https://www.salesforce.com/news/stories/salesforce-ventures-front-funding/): Front, a communication hub for building strong customer relationships, today announced it has raised $65 million in Series D financing, led in part by
- [Workplace Well-Being Just Got a Boost: Salesforce Ventures Backs BetterUp](https://www.salesforce.com/news/stories/salesforce-ventures-backs-betterup-news/): In a year that has forced people to find new ways to connect, employees are craving engagement now more than ever. And as our work and home lives become
- [Salesforce Urges Suppliers to Reduce Carbon Emissions, Adds Climate to Contracts](https://www.salesforce.com/news/stories/salesforce-urges-suppliers-to-reduce-carbon-emissions-adds-climate-to-contracts/): Quick take: The Sustainability Exhibit is the set of sustainability-related terms that Salesforce aims to include in supplier contracts. With the Exhibit,
- [Salesforce Ventures Backs Hopin, Europe's Fastest Growing Startup](https://www.salesforce.com/news/stories/salesforce-ventures-backs-hopin-europes-fastest-growing-startup/): There are many qualities associated with successful founders, but what defines a visionary is something particularly special: the ability to see a trend
- [Salesforce Gives $5M to Create More Career Opportunities in Tech](https://www.salesforce.com/news/stories/salesforce-workforce-development-grants-december-2022/): At World Tour NYC, Salesforce announced $5 million in workforce development grants to seven organizations that widen opportunity and create pathways for
- [Salesforce Ventures' Matt Garratt on an Unprecedented Year and the Digital Transformation Imperative](https://www.salesforce.com/news/stories/salesforce-ventures-matt-garrat-on-an-unprecedented-year-and-the-digital-transformation-imperative/): Amid the challenges of the past year and shift to remote work, digital and the move to the cloud have truly become imperatives for all businesses. In
- [Salesforce Commits to a Workforce with at Least 40% Women, Non-Binary Employees in Four Years](https://www.salesforce.com/news/stories/salesforce-women-non-binary-hiring-2022/): At Salesforce, our vision is simple - to become the most inclusive company. To do this, we need to accelerate representation and hone in on the employee
- [Salesforce Welcomes Employees Back to Salesforce Tower New York](https://www.salesforce.com/news/stories/salesforce-welcomes-employees-back-to-salesforce-tower-new-york/): Today marks another significant milestone in Salesforce's Success from Anywhere Journey - the reopening of Salesforce Tower New York. This is the
- [Salesforce Winter '23 Release: 5 New Features to Preview Now](https://www.salesforce.com/news/stories/salesforce-winter-23-release-highlights/): The Salesforce Winter '23 Release preview is now live. The preview includes hundreds of new features on display before the release becomes generally
- [Salesforce Ventures Just Backed This Sales & Marketing Tech Company for the Fourth Time - Here's Why](https://www.salesforce.com/news/stories/salesforce-ventures-just-backed-a-sales-generation-company-for-the-fourth-time-heres-why/): When Kraig Swensrud and Sean Whiteley's search engine marketing firm was acquired by Salesforce in 2006, they were ecstatic. Acquisition - for them - was
- [Salesforce's Bret Taylor Joins Discussion on the Future of Work](https://www.salesforce.com/news/stories/salesforces-bret-taylor-joins-discussion-on-the-future-of-work/): This week, Bret Taylor, Salesforce President and COO joined Josh Constine's Press Club on Clubhouse for a conversation titled 'Back to Offices? Or Remote
- [Salesforce's The AI Economist Recognized in World Changing Ideas Competition](https://www.salesforce.com/news/stories/salesforces-ai-economist-lauded-as-a-fast-company-world-changing-idea/): Fast Company named The AI Economist as a finalist in its "World Changing Ideas" competition, which spotlights innovative projects in pursuit of positively
- [Salesforce's Chief Innovation Officer Simon Mulcahy on Challenges and Opportunities in the All-Digital Environment](https://www.salesforce.com/news/stories/salesforces-chief-innovation-officer-simon-mulcahy-on-challenges-and-opportunities-in-the-all-digital-environment/): McKinsey & Company's latest Inside the Strategy Room podcast features an interview with Salesforce Executive Vice President and Chief Innovation
- [Salesforce's Bret Taylor kicks off Industries Summit: How Customer 360 is Driving Digital Transformation](https://www.salesforce.com/news/stories/salesforces-bret-taylor-kicks-off-industries-summit-how-customer-360-is-driving-digital-transformation/): As the COVID-19 pandemic continues, the companies that will succeed are those that can rapidly digitally transform. Enabling and accelerating this
- [The Simple Question That Inspires Salesforce's Chief Product Officer David Schmaier](https://www.salesforce.com/news/stories/salesforces-chief-product-officer-and-the-art-of-asking-questions/): From the age of 14, David Schmaier wanted nothing more than to grow up and become a software entrepreneur. "I had this dream to help start companies
- [Salesforce's Bret Taylor on the Future of Health and the Intersection of Technology](https://www.salesforce.com/news/stories/salesforces-bret-taylor-on-the-future-of-health-and-the-intersection-of-technology/): At Collision Conference, Salesforce President and COO Bret Taylor joined Novartis CEO Vas Narasimhan in a fireside chat moderated by Insider's Alyson
- [Salesforce's Global Engineering, Construction, and Infrastructure Initiative](https://www.salesforce.com/news/stories/salesforces-global-engineering-construction-and-infrastructure-initiative/): Infrastructure is undergoing something of a renaissance. In the United States, the Senate has just passed a $1 trillion investment in roads,
- [Salesforce's Chief Medical Officer on Technology's Role in Equitable, Global Mass Vaccination](https://www.salesforce.com/news/stories/salesforces-chief-medical-officer-on-technologys-role-in-equitable-global-mass-vaccination/): On Thursday, Salesforce Chief Medical Officer Dr. Ashwini Zenooz appeared on CNN to discuss Salesforce's initiatives and partnerships focused on creating
- [Salesforce's "Leading Through Change" Show Launches Special "Dreamforce Edition" Series](https://www.salesforce.com/news/stories/salesforces-leading-through-change-show-launches-special-dreamforce-edition-series/): Dreamforce is our biggest event of the year and this year - instead of our community coming to Dreamforce - we are bringing Dreamforce to everyone. With a
- [Salesforce's Impact Fund Sparks Change by Leveling the Playing Field for Startups](https://www.salesforce.com/news/stories/salesforces-impact-fund-sparks-change-by-leveling-the-playing-field/): Quick take: Salesforce Ventures' $150 million Impact Fund has now invested in 28 companies - 60% of which have a female or underrepresented minority
- [Salesforce's Marc Benioff Discusses Leadership in the Pandemic on CNBC's Mad Money](https://www.salesforce.com/news/stories/salesforces-marc-benioff-discusses-leadership-in-the-pandemic-on-cnbcs-mad-money/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" on Wednesday. The two discussed leadership during the pandemic,
- [Salesforce's Marc Benioff and Bret Taylor Discuss Q3 FY22 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/salesforces-marc-benioff-and-bret-taylor-discuss-q3-fy22-results-with-jim-cramer-on-cnbcs-mad-money/): Salesforce Chair and Co-CEO Marc Benioff and Vice Chair and Co-CEO Bret Taylor joined Jim Cramer on CNBC's "Mad Money" following Tuesday's release
- [Salesforce's Marc Benioff Discusses Q4 and Full Year FY21 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/salesforces-marc-benioff-discusses-q4-and-full-year-fy21-results-with-jim-cramer-on-cnbcs-mad-money/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" following Thursday's release of Q4 and Full Year Fiscal Year 2021
- [Salesforce's Marc Benioff Discusses Q1 FY22 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/salesforces-marc-benioff-discusses-q1-fy22-results-with-jim-cramer-on-cnbcs-mad-money/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" following Thursday's release of Q1 Fiscal Year 2022 results. The two
- [Salesforce's Marc Benioff Discusses Q2 FY22 Results with Jim Cramer on CNBC's Mad Money](https://www.salesforce.com/news/stories/salesforces-marc-benioff-discusses-q2-fy22-results-with-jim-cramer-on-cnbcs-mad-money/): Salesforce Chair and CEO Marc Benioff joined Jim Cramer on CNBC's "Mad Money" following Wednesday's release of Q2 Fiscal Year 2022 results. The two
- [Salesforce's Marc Benioff Discusses Vaccine Cloud with Hari Sreenivasan on PBS' Amanpour & Co](https://www.salesforce.com/news/stories/salesforces-marc-benioff-discusses-vaccine-cloud-with-hari-sreenivasan-on-pbs-amanpour-co/): On Monday, Salesforce Chair and CEO Marc Benioff appeared on the PBS news show Amanpour & Co., with journalist Hari Sreenivasan in a wide-ranging
- [Salesforce's Wade Wegner on the Growth of Modern App Development in 2021](https://www.salesforce.com/news/stories/salesforces-wade-wegner-on-the-growth-of-modern-app-development-in-2021/): Companies across industries and regions are looking to accelerate their digital transformations in the face of the pandemic. This makes the software
- [Salesforce's Virtual Block Party Aims to Elevate Black Business Owners](https://www.salesforce.com/news/stories/salesforces-virtual-block-party-aims-to-elevate-black-business-owners/): Virtual summit will feature timely conversations, inspiring success stories, and valuable resources that support the continued success of Black-owned
- [See Which Healthcare and Life Sciences Organizations Tapped Salesforce to Help Deliver Care from Anywhere](https://www.salesforce.com/news/stories/see-which-healthcare-and-life-sciences-organizations-tapped-salesforce-to-help-deliver-care-from-anywhere/): Quick Take: Today's health systems, pharmacies, and health plans are struggling to keep data secure while integrating digital capabilities that streamline
- [Schuh Taps Salesforce to Scale Footwear Loyalty Program](https://www.salesforce.com/news/stories/schuh-taps-salesforce-to-scale-footwear-loyalty-program/): Quick take: schuh, one of the UK and Ireland's leading fashion footwear retailers, has selected Salesforce to launch a new, company-wide loyalty program.
- [Salesforce's Workforce Week Unlocks Opportunity for Aspiring Tech Professionals](https://www.salesforce.com/news/stories/salesforces-workforce-week-unlocks-opportunity-for-aspiring-tech-professionals/): Salesforce recently hosted its third annual Workforce Week, a four-day virtual workshop series that brought together nearly 300 job seekers from workforce
- [Shoe Carnival Steps Up Unified Shopping Experiences with Salesforce](https://www.salesforce.com/news/stories/shoe-carnival-steps-up-unified-shopping-experiences-with-salesforce/): Footwear retailer Shoe Carnival attracted and retained loyal shoppers while growing its digital revenue by 174% in 2020 using Salesforce Customer 360 for
- [Nearly Half of Workers Say Meetings Waste Time: Redefining Collaboration in the Digital-First Era](https://www.salesforce.com/news/stories/slack-work-from-anywhere-era/): Quick take: As employees and employers embrace hybrid work arrangements, legacy methods and tools designed for a time of synchronous collaboration are
- [65% of SMBs Offer Increased Pay to Attract Job Seekers, According to New Data](https://www.salesforce.com/news/stories/smbs-offer-increased-pay-to-attract-job-seekers/): After a long period of pandemic uncertainty, furloughs, and cutbacks, employees are returning to work with a different outlook and new expectations for
- [Sonos CIO on How Salesforce and Slack Helped Build the Home Audio Company's Digital HQ](https://www.salesforce.com/news/stories/sonos-cio-on-how-salesforce-and-slack-helped-build-the-home-audio-companys-digital-hq/): Sonos, the brand best-known for multi-room wireless home audio, used to generate a large portion of its sales at brick-and-mortar stores. So when the
- [Q&A: Salesforce's Chief Innovation Officer Simon Mulcahy on Competing for Customers' Attention in a Digital-First World](https://www.salesforce.com/news/stories/simon-mulcahy-on-competing-for-customers-attention-in-a-digital-first-world/): Salesforce recently released its fourth State of the Connected Customer report, which details insights from 15,000 consumers and business buyers. Based on
- [Snowflake's Frank Slootman on "The Inflection Point": Winning Is All That Matters](https://www.salesforce.com/news/stories/snowflakes-frank-slootman-on-the-inflection-point-winning-is-all-that-matters/): Quick Take: Frank Slootman, CEO at Snowflake, joined Monica Langley, EVP, Salesforce, on "The Inflection Point" to explain how a "combat mentality" led
- [Slack Taps Salesforce Consulting Partners to Build Digital HQs](https://www.salesforce.com/news/stories/slack-taps-salesforce-consulting-partners-for-digital-hq-perspectives/): Salesforce, Slack, Accenture, Deloitte, IBM, and Slalom offer their perspective on the news In today's hybrid work world, digital collaboration is
- [New Study: Companies Need Unified CRM to Improve Business Resiliency](https://www.salesforce.com/news/stories/state-of-crm-in-2021/): New research released today by Forrester Consulting, and commissioned by Salesforce, surveyed nearly 800 executives and nearly 1,500 CRM users across 15
- [Standing with Ukraine](https://www.salesforce.com/news/stories/standing-with-ukraine/): As the war in Ukraine persists with its heartbreaking impact on the courageous Ukrainian people and their loved ones around the world, we're continuing
- [Solving the Crisis of Leadership: Swarthmore's Dr. Valerie Smith on "The Inflection Point"](https://www.salesforce.com/news/stories/solving-the-crisis-of-leadership-swarthmores-dr-valerie-smith-on-the-inflection-point/): Quick Take: Dr. Valerie Smith, President of Swarthmore College joined Monica Langley, EVP of Global Strategic Affairs at Salesforce, to discuss how
- [Data Drives Digital-First Customer Experiences at Success Anywhere World Tour Live from London](https://www.salesforce.com/news/stories/success-anywhere-world-tour-london/): Quick take: Salesforce President and Chief Revenue Officer Gavin Patterson joined customers and Trailblazers live in London for the latest installment of
- [Stories from 2020 You Might Have Missed: AI At Work, The Rise of the CMO, and Addressing Homelessness](https://www.salesforce.com/news/stories/stories-from-2020-you-might-have-missed/): 2020 has been an unprecedented year. But in the midst of great challenge and disruption, some stories have shown us how progress can continue, how people
- ['Student Success Hub' Drives Equity Through Holistic Student Support](https://www.salesforce.com/news/stories/student-success-hub-operationalizing-equity-through-holistic-student-support/): https://play.vidyard.com/C8GdJj6CHLu7zgQuQa6g3z Hear directly from the students and staff at OUSD. Editor's Note - September 1, 2021: Salesforce.org
- [How Salesforce Benefits Support Women at Different Career Stages](https://www.salesforce.com/news/stories/supporting-women/): Editor's note: This story originally published on March 29, 2022. We updated it on March 29, 2023 to keep it fresh.Quick take: Salesforce's head of
- [Salesforce Launches Analytics Bundle to Help Customers Increase Efficiency with Tableau and Achieve Success Now](https://www.salesforce.com/news/stories/tableau-analytics-bundle/): With Tableau, customers see 29% faster time to insight Companies like JetBlue are leveraging Tableau to drive cost savings and efficiency Today,
- [Salesforce Establishes Sustainability as a Core Company Value; Launches Net Zero Cloud 2.0 Globally](https://www.salesforce.com/news/stories/sustainability-core-value/): Salesforce further operationalizes sustainability throughout company; every employee and department now accountable to sustainability as a value In
- [The Climate Crisis: 77% Say Businesses Aren't Doing Enough](https://www.salesforce.com/news/stories/sustainability-research-on-the-climate-crisis/): Quick take: New survey data shows that as climate change accelerates and calls for action to mitigate its worst impacts grow louder, individuals are
- [The Path to Integrating ESG Data into the Core of a Business - Behind Salesforce and Accenture's Expanded Partnership](https://www.salesforce.com/news/stories/sustainability-faq-davos-2021-update/): Today, nearly 90 percent of customers expect corporations to live up to a set of values higher than shareholder return alone. Environmental social
- [Tableau's New CEO on Bloomberg Tech: Data Is the Heart of Digital Transformation](https://www.salesforce.com/news/stories/tableaus-new-ceo-on-bloomberg-tech-data-is-the-heart-of-digital-transformation/): In his first major media interview as Tableau's President and CEO, Mark Nelson outlined his vision for the company's future, how Tableau and Salesforce
- [79 Zettabytes of Data: Tableau CEO on Why Data Literacy Is Crucial](https://www.salesforce.com/news/stories/tableau-ceo-interview/): Got data? Everyone does. In 2021, it's estimated the world produced 79 zettabytes of information, otherwise known as data. That's
- [Canadian Technology Company TELUS Taps Salesforce Net Zero Cloud for Emissions Reporting](https://www.salesforce.com/news/stories/telus-taps-salesforce-net-zero-cloud/): TELUS, a leading wireless service provider, turned to Net Zero Cloud to understand emissions across its entire value chain and provide stakeholders with
- [The Planet Is Suffering: 82% of Global Workers Ready to Help, So What's Stopping Them?](https://www.salesforce.com/news/stories/sustainability-jobs-training-salesforce-research/): Companies racing to achieve net zero commitments are hitting a roadblock - a lack of qualified sustainability professionals. This article discusses how employers can skill up existing workers to close the sustainability talent gap.
- [Tableau CRO: Why Companies Must Close the Widening Data Gap](https://www.salesforce.com/news/stories/tableau-president-on-closing-the-data-gap/): Eighty-three percent of CEOs want a data-driven organization, according to a recent survey. And yet, only thirty percent believe they have one.
- [Tech Needs a Seatbelt: How Ethics and Inclusion Drive Innovation at Salesforce](https://www.salesforce.com/news/stories/tech-needs-a-seatbelt-how-salesforce-drives-intentional-innovation/): Innovation happens as unorthodox ideas successfully address real-world problems By looking at how technology succeeded in the past, we can learn how to
- [54% Believe Technology Will Advance Faster Than the Skills of the Workforce](https://www.salesforce.com/news/stories/tech-skills-research/): Research sheds light on workers' point of view around the digital skills gap and how a community of learners and digital champions can help close it.
- [The Biggest Moments from Tableau Conference-ish](https://www.salesforce.com/news/stories/the-biggest-moments-from-tableau-conference-ish/): Tableau celebrated its 13th annual Tableau Conference this week, with a twist. In a new online-only format, Tableau Conference-ish drew more than 150,000
- [Salesforce Report: Nearly Half of Customers Think They'll Get Better Service by Threatening to Switch Communications Providers](https://www.salesforce.com/news/stories/telecom-cable-customer-insights-2022/): In a world where more choice leads to more churn, what can communications service providers do to keep their customers happy? Salesforce's 2022 Trends in
- [The Coca-Cola Company CEO Reveals Formula for Success on "The Inflection Point"](https://www.salesforce.com/news/stories/the-coca-cola-company-ceo-reveals-formula-for-success-on-the-inflection-point/): Quick Take: James Quincey, CEO at The Coca-Cola Company, joined "The Inflection Point," hosted by Monica Langley, Salesforce EVP, to talk about
- [The Future of Responsible Tech: Experts Share Their Lessons and Predictions for 2021](https://www.salesforce.com/news/stories/the-future-of-responsible-tech-experts-share-their-lessons-and-predictions-for-2021/): As we reflect on the myriad of challenges faced over the past year, responsible technology continues to be at the forefront of global discourse,
- ["The Digital HQ": Benioff, Taylor, and Butterfield Share their Vision for the Future of Slack and Salesforce](https://www.salesforce.com/news/stories/the-digital-hq-benioff-taylor-and-butterfield-share-their-vision-for-the-future-of-slack-and-salesforce/): Salesforce today announced that it has completed its acquisition of Slack Technologies, Inc., the trailblazing digital platform for the work anywhere
- [The Doctor Will Slack You Now: How Slack for Industries will Transform Everything from Medicine to Banking](https://www.salesforce.com/news/stories/the-doctor-will-slack-you-now-how-slack-for-industries-will-transform-everything-from-medicine-to-banking/): When it comes to industries like healthcare, banking, and government, remote work and digital customer experiences might not be immediately what springs
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- [The Transformative Power of Community](https://www.salesforce.com/news/stories/the-transformative-power-of-community/): Over the last year, the global community was unified by a multitude of crises presented by the pandemic. As the sense of urgency grew with rising food
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- [The Unexpected Ways Chatbots Will Drive Equity in Education](https://www.salesforce.com/news/stories/the-unexpected-ways-chatbots-will-drive-equity-in-education/): Salesforce.org Education Cloud GM Susan Morrow shares her take on an unlikely technology being used to solve inequities in higher ed Chatbots are on the
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- [VA Streamlines Access to Care, Housing Assistance with Salesforce](https://www.salesforce.com/news/stories/va-streamlines-access-to-care-housing-assistance-with-salesforce/): The Department of Veterans Affairs (VA) and Salesforce recently announced they have solidified an agreement to improve access to essential VA services and
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- [WSJ: How Salesforce's CIO and Team Built and Tested Work.com to Support New Ways of Working](https://www.salesforce.com/news/stories/wsj-how-salesforces-cio-and-team-built-and-tested-work-com-to-support-new-ways-of-working/): Today, as businesses everywhere are shifting to accommodate new working schedules and employee needs during the pandemic, The Wall Street Journal has
- [Best Nonprofit CRM Software](https://www.salesforce.com/nonprofit/): Salesforce for Nonprofit is the leading nonprofit software for fundraising, marketing, program management, grantmaking, and volunteer management.
- [CDC Foundation Customer Story](https://www.salesforce.com/nonprofit/cdc-foundation/): CDC Foundation migrates to Salesforce ahead of COVID-19 pandemic.
- [Big Brothers Big Sisters of America- Customer Story](https://www.salesforce.com/nonprofit/bbbsa/): Big Brothers, Big Sisters: Human-Scale Technology
- [The Nonprofit Donor Engagement Guide](https://www.salesforce.com/nonprofit/donor-engagement-ideas/): Discover innovative donor engagement strategies to keep donors interested and involved with your organization.
- [ALSAC](https://www.salesforce.com/nonprofit/alsac/): Hear from ALSAC President & CEO Rick Shadyac on the values that drive his organization and the mindset needed to drive growth and development of the organization.
- [A mental health services provider transformed its marketing operations and client engagement with Salesforce.](https://www.salesforce.com/nonprofit/diversus-health/): Riverside Housing is boosting engagement and transforming property management with Salesforce Service Cloud & Experience Cloud for Nonprofits.
- [Agentforce for Nonprofit](https://www.salesforce.com/nonprofit/artificial-intelligence/): Nonprofits can take advantage of trusted AI.
- [25 Virtual Fundraising Ideas for Nonprofits](https://www.salesforce.com/nonprofit/fundraising-software/online-fundraising-ideas/): Virtual fundraising has become increasingly essential for nonprofit organizations. Here are 25 online fundraising ideas to help donors engage supporters in fun and effective ways.
- [Be the Match Salesforce.com](https://www.salesforce.com/nonprofit/be-the-match/): With Salesforce Marketing Cloud, nonprofit Be The Match revolutionized the marketing journey for prospective supporters by offering personalized content.
- [Candid Customer Story](https://www.salesforce.com/nonprofit/candid/): Riverside Housing is boosting engagement and transforming property management with Salesforce Service Cloud & Experience Cloud for Nonprofits.
- [IT Operations for Nonprofit](https://www.salesforce.com/nonprofit/data-management-systems/): Connect your entire organization on one secure platform for easier collaboration and increased productivity.
- [Salesforce Grantmaking Software | Grant Management Software](https://www.salesforce.com/nonprofit/grantmaking-software/): Manage the full grantmaking lifecycle from planning to reporting, accelerate funding, invest in stronger outcomes
- [Salesforce Nonprofit Cloud](https://www.salesforce.com/nonprofit/cloud/): How your nonprofit can use Nonprofit Cloud to make more impact.
- [An Effective Guide to Nonprofit Email Marketing](https://www.salesforce.com/nonprofit/email-marketing/): Learn how to engage your supporters and increase donations with these nonprofit email marketing best practices. Read on for email ideas and KPIs to track.
- [Fundraising for Nonprofits](https://www.salesforce.com/nonprofit/fundraising-software/): Salesforce for Nonprofits helps you connect with donors and manage all your fundraising.
- [International Justice Mission Customer Story](https://www.salesforce.com/nonprofit/international-justice-mission/): International Justice Mission built an integrated system using Nonprofit Cloud, which helped the nonprofit scale its global impact.
- [Grantmaking Pricing](https://www.salesforce.com/nonprofit/grantmaking-pricing/): Explore Salesforce Nonprofit Cloud for Grantmaking pricing and find the right solutions for your organization.
- [Maximize Impact with Digital Guide](https://www.salesforce.com/nonprofit/maximize-impact-with-digital-guide/): Thank you for downloading 7 Ways to Maximize your Impact with Salesforce.
- [The Complete Guide to Nonprofit KPIs](https://www.salesforce.com/nonprofit/kpis/): Nonprofit Fundraising and Marketing Key Performance Indicators (KPIs) that Drive Performance
- [Marketing & Engagement for Nonprofit Cloud](https://www.salesforce.com/nonprofit/marketing-software/): Salesforce for Nonprofit Cloud helps you find supporters, build your community, and raise more funds.
- [Impact Labs](https://www.salesforce.com/nonprofit/impactlabs/): Impact Labs is a collaborative program to co-design innovative technology solutions that address the toughest social issues facing us today.
- [A Guide to Moves Management for Nonprofits](https://www.salesforce.com/nonprofit/moves-management-guide/): Attract and retain donors who believe in your nonprofit's mission with these moves management fundraising ideas.
- [NAACP Customer Story](https://www.salesforce.com/nonprofit/naacp/): The nationwide civil rights organization uses Salesforce to build relationships with a new generation of volunteers, voters, and activists.
- [Nonprofit Success Pack & Other Managed Packages](https://www.salesforce.com/nonprofit/managed-packages/): Together with our community and partner ecosystem, we offer many nonprofit purpose-built packages, on top of the Salesforce platform.
- [The Nonprofit Fundraising Guide](https://www.salesforce.com/nonprofit/nonprofit-fundraising-guide/): Learn about how to fundraise strategically and effectively for your nonprofit and build simple online fundraising strategies.
- [Noise Solution Customer Story](https://www.salesforce.com/nonprofit/noise-solution/): With Service Cloud and Experience Cloud, Noise Solution is able to create social impact for more at-risk young people.
- [Pencils of Promise Customer Story](https://www.salesforce.com/nonprofit/pencils-promise/): Connecting the Stakeholder 360 with a custom app has empowered this educational organization to grow its global impact.
- [The Ultimate Grantmaking Guide](https://www.salesforce.com/nonprofit/nonprofit-grantmaking-guide/): For grantmaking decisions to be thoughtful and deliberate, a strategic grantmaking process must be in place. Read on for tips to implement a grantmaking strategy.
- [The Nonprofit Marketing Guide](https://www.salesforce.com/nonprofit/nonprofit-marketing-guide/): Learn about why marketing is essential for nonprofits and how to build an effective, scalable nonprofit marketing strategy.
- [Inspiring Nonprofit Trailblazer Celebration from Salesforce](https://www.salesforce.com/nonprofit/nonprofit-trailblazer-celebration-ebook/): Download the Inspiring Nonprofit Trailblazer Celebration from Salesforce
- [Riverside delivers a richer Customer Experience with Salesforce](https://www.salesforce.com/nonprofit/riverside/): Riverside Housing is boosting engagement and transforming property management with Salesforce Service Cloud & Experience Cloud for Nonprofits.
- [The Nonprofit Case Management Guide](https://www.salesforce.com/nonprofit/program-management-software/nonprofit-case-management-guide/): In this case management guide, we explain what a case management process is and share strategies that enable staff to spend their time helping those in need.
- [A Guide for Nonprofit IT Leaders: Securing Buy-In from Your C-suite and Board](https://www.salesforce.com/nonprofit/securing-digital-transformation-buy-in/): Ready to overcome the barriers to buy-in and drive successful digital transformation in your nonprofit organisation?
- [ProUnitas Customer Story](https://www.salesforce.com/nonprofit/prounitas/): A Houston nonprofit uses Salesforce to save its 13-person operation over 30 hours of staff time each week to run a coordinated student support system for school districts.
- [Boys and Girls Club of America](https://www.salesforce.com/nonprofit/using-tech-to-increase-impact/): Learn how Boys and Girls Club of America uses technology to overcome barriers.
- [Nonprofit Pricing](https://www.salesforce.com/nonprofit/pricing/): Explore Salesforce Nonprofit Cloud pricing and find the right solutions for your organization.
- [Program and Outcome Management for Nonprofits](https://www.salesforce.com/nonprofit/program-management-software/): Unify program management, delivery, and evaluation with tools you can trust
- [State of Marketing Report](https://www.salesforce.com/nonprofit/state-of-marketing-report/): Insights and trends from over 6,000 global marketers, including 180 nonprofits.
- [Trailblazer community for Nonprofits and Educators](https://www.salesforce.com/nonprofit/trailblazer-community/): Join a dedicated space in the Trailblazer community specifically for nonprofit and education customers, partners and staff.
- [SEALKIDS Customer Story](https://www.salesforce.com/nonprofit/sealkids/): This nonprofit supporting children in the Naval Special Warfare (NSW) community is scaling its fundraising and program management with Nonprofit Cloud.
- [Year Up Customer Story](https://www.salesforce.com/nonprofit/year-up/): Year Up leveraged Salesforce to scale impact, make data-driven decisions, and ultimately connect more young adults to successful career paths.
- ["Now is the time to act" - How technology is powering WWF's mission.](https://www.salesforce.com/nonprofit/wwf-netherlands/): WWF Netherlands was able to rapidly respond to the Australian bushfires and raise more than $2 million with the help of Salesforce.
- [Salesforce Platform for Application Development](https://www.salesforce.com/platform/): The Salesforce Platform unifies Data, AI, CRM, Development, and Security into a single, comprehensive platform. Learn more about Salesforce's application development platform.
- [Best Volunteer Management Software](https://www.salesforce.com/nonprofit/volunteer-management/): With volunteer management software built into Nonprofit Cloud, you can set up, manage, & track everything for your volunteers & organization.
- [Best Enterprise App Development Platform](https://www.salesforce.com/platform/enterprise-app-development/): Empower your team to build and extend business solutions using no-code to pro-code tools that meet every skillset. Explore enterprise app development solutions.
- [What Is PaaS (Platform as a Service)?](https://www.salesforce.com/platform/paas/): PaaS, or platform as a service, is a fully-managed cloud-based environment where developers can build, manage, and scale applications.
- [What is Business Process Management (BPM)](https://www.salesforce.com/platform/business-process-management/): Business Process Management (BPM is a dedicated strategy for improving workflows and processes throughout an organization.
- [What is Business Process Automation (BPA)?](https://www.salesforce.com/platform/business-process-automation/): Business process automation uses technology to streamline repetitive tasks, enhancing efficiency and reducing costs.
- [AI Agent Development](https://www.salesforce.com/platform/ai-agent-development/): What is AI agent development? Learn how AI agents work, their business impact, and the tools you need to build them with Salesforce Platform.
- [What is Citizen Development?](https://www.salesforce.com/platform/citizen-development/): Citizen developers are revolutionizing business-client connections. Here's how they're bridging the gap.
- [Top 7 Most Common Cloud Security Frameworks](https://www.salesforce.com/platform/cloud-data-security/cloud-security-framework/): Cloud security frameworks ensure data protection and compliance. Learn about the 7 most common frameworks and how Salesforce optimizes security
- [What is Cloud Computing?](https://www.salesforce.com/platform/cloud-computing/): Cloud computing is the delivery of computing services over the internet ("the cloud") to offer faster innovation and flexible resources.
- [Top 12 Benefits of Cloud Computing](https://www.salesforce.com/platform/cloud-computing/benefits/): Discover the top 12 benefits of cloud computing, including how cloud solutions can enhance scalability, reduce costs, and increase security for your business.
- [What Is Enterprise Cloud Security?](https://www.salesforce.com/platform/cloud-data-security/enterprise-cloud-security-guide/): Enterprise cloud security is the protection of data, apps, and infrastructure in a cloud environment to ensure confidentiality and integrity for businesses.
- [Cloud Data Security & Privacy Solutions](https://www.salesforce.com/platform/cloud-data-security/): Salesforce's cloud data security and privacy solutions help you stay compliant with ever-changing regulations; mitigating risk and building customer trust.
- [Cloud Security Posture Management Explained](https://www.salesforce.com/platform/cloud-data-security/cloud-security-posture-management/): CSPM is a process that simplifies cloud security. Detect misconfigurations, ensure compliance, and automate fixes with Salesforce's trusted tools
- [What Is Cloud Data Security? Risks & Solutions](https://www.salesforce.com/platform/cloud-data-security/guide/): Cloud data security protects cloud-stored data from breaches and unauthorized access. Learn key risks, best practices, and Salesforce solutions.
- [Delivering Digital Services to Thousands of YMCA Members](https://www.salesforce.com/nonprofit/ymca-delaware/): Staff members spend less time on manual tasks and more time connecting with customers, thanks to their new Salesforce ecosystem.
- [What is Cloud Security? Definition, Types & Importance](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/): Cloud security refers to the measures and protocols implemented to safeguard data, applications, and infrastructure hosted on cloud computing.
- [14 Cloud Security Best Practices to Protect your Data](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/best-practices/): Find the 14 cloud security best practices: 1. Understand the shared responsibility model, 2. Strengthen access control with zero trust, 3. Regularly monitor configurations…
- [Platform Resources](https://www.salesforce.com/platform/cloud-data-security/resources/): Get the most out of Salesforce Platform with resources likes guides, videos, tips, tricks, and best practices.
- [What is Cloud Security Architecture?](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/architecture/): Cloud security architecture includes the hardware, software, and procedures designed to safeguard data, applications, and infrastructure within…
- [What is Cloud Security Monitoring? Definition & Guide](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/monitoring/): Cloud security monitoring involves repeatedly overseeing cloud infrastructure to detect and address security threats, vulnerabilities, and compliance.
- [What Is Cyber Risk Management?](https://www.salesforce.com/platform/cyber-risk-management/): Cyber risk management identifies and mitigates threats. Dive into strategies and frameworks to help secure your organization's digital infrastructure.
- [What Is Continuous Data Protection (CDP)?](https://www.salesforce.com/platform/data-backup-recovery/continuous-data-protection/): Continuous data protection involves automatically saving a copy of changes made to data, to ensure that no data is lost in the event of a failure.
- [What Is Cyber Resilience? Impact and How It Works](https://www.salesforce.com/platform/cloud-data-security/what-is-cyber-resilience/): Cyber resilience is the ability to anticipate, withstand, recover from and adapt to cyber threats, ensuring continuous operations and data protection.
- [What Is Data Archiving?](https://www.salesforce.com/platform/data-archiving-solutions/guide/): Data archiving stores inactive data for long-term use. Learn how it works, why it matters, and how Salesforce supports archiving at scale.
- [Code Builder : Integrated Development Environment Software](https://www.salesforce.com/platform/code-builder/): Spin up a developer environment that's ready to go in minutes with no local setup required using integrated development environment software.
- [Cloud Security Strategy: 5 Steps to Build a Secure Plan](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/strategy/): A cloud security strategy involves crafting a comprehensive plan that addresses visibility, risk identification, governance, and response mechanisms…
- [Data Backup and Recovery: A Complete Guide](https://www.salesforce.com/platform/data-backup-recovery/guide/): Data backup and recovery refers to the process of saving copies of data to a secure location and restoring them in case of data loss or corruption.
- [Data Discovery & Data Feed Tools - Salesforce Discover](https://www.salesforce.com/platform/data-discovery/): Salesforce Discover feeds historical CRM data, simplifying access to Salesforce trend data for faster trend insights.
- [Cloud Data Security & Privacy Solutions](https://www.salesforce.com/platform/cloud-data-security/pricing/): Cloud Data Security & Privacy Solutions
- [Enterprise Backup Solutions](https://www.salesforce.com/platform/data-backup-recovery/): With Backup & Recover, you can backup and recover your data to protect your enterprise against data loss and corruption.
- [How to Choose an Enterprise Backup Solution](https://www.salesforce.com/platform/data-backup-recovery/enterprise-backup-solutions/): Discover the key factors for selecting enterprise backup solutions, from data security to scalability, to ensure reliable protection against data loss.
- [What is Data Protection?](https://www.salesforce.com/platform/data-backup-recovery/what-is-data-protection/): Data protection secures your data from unauthorized access, loss, or corruption using essential policies and technologies to maintain privacy.
- [Data Masking Tools, Tips, and Best Practices](https://www.salesforce.com/platform/data-masking/data-masking-tools/): Data masking tools protect sensitive information. Learn how Salesforce Data Mask & Seed ensures compliance and security in development and testing.
- [What is a Cloud Security Assessment?](https://www.salesforce.com/platform/cloud-data-security/what-is-cloud-security/assessment/): A cloud security assessment evaluates an organization's cloud infrastructure to identify vulnerabilities, risks, and compliance gaps.
- [Data Masking & Seeding Tools](https://www.salesforce.com/platform/data-masking/): Learn how data masking and seeding tools can quickly provide relevant, realistic test data for admins & developers while protecting sensitive customer info from leaks and malicious actors.
- [What is Data Obfuscation? Definition, Methods & More](https://www.salesforce.com/platform/data-masking/what-is-data-obfuscation/): Data obfuscation is a core technology used in industries where privacy and security are paramount. Learn more in our complete guide.
- [What Is a Data Processing Agreement (DPA)?](https://www.salesforce.com/platform/data-privacy-compliance/what-is-a-data-processing-agreement/): A DPA, or Data Processing Agreement, is a legal contract outlining data handling procedures between parties ensuring compliance and security for all involved.
- [Data Privacy Management Software](https://www.salesforce.com/platform/data-privacy-compliance/): Increase engagement, reduce compliance costs, and maintain trust with your customers with data privacy management and cybersecurity compliance software.
- [What is Data Masking? Importance & Techniques](https://www.salesforce.com/platform/data-masking/what-is-data-masking/): Data masking is the practice of hiding private information through transformation and obfuscation.
- [Hyperforce: European Union Public Cloud Infrastructure](https://www.salesforce.com/platform/data-residence-eu-oz/): Address EU data privacy requirements. Restrict data transfer outside the EU boundary by processing and storing customer data strictly within the region.
- [Data Archiving Solutions](https://www.salesforce.com/platform/data-archiving-solutions/): A data archiving solution is a system designed to store data that is no longer used, ensuring it is preserved securely and can be accessed when needed.
- [Data Residency & Resilience Solutions](https://www.salesforce.com/platform/data-residency-resilience/): With Salesforce data residency and resilience solutions, your business can make data reliable, relevant, and scalable.
- [What is Data Privacy?](https://www.salesforce.com/platform/data-privacy-compliance/what-is-data-privacy/): Data privacy, also called information privacy, is the idea that individuals should have visibility, control, and protection over online data collection and use.
- [8 Data Security Best Practices to Prevent Breaches and Protect Your Data](https://www.salesforce.com/platform/data-security/best-practices/): Understand why data security matters and get practical tips to protect sensitive information, maintain customer trust, and prevent costly data breaches or disruptions to your business.
- [What is Data Encryption? Definition, Importance & More](https://www.salesforce.com/platform/data-security/data-encryption-guide/): Learn how data encryption transforms readable information into secure, unreadable code, protecting sensitive data from theft, alteration, or unauthorized access.
- [What is Data Loss Prevention (DLP)?](https://www.salesforce.com/platform/data-backup-recovery/what-is-data-loss-prevention-dlp/): Data loss prevention is a strategy designed to detect potential data breaches and prevent unauthorized access or transmission of sensitive information.
- [Data Security Management: Importance & How To Implement](https://www.salesforce.com/platform/data-security/data-security-management/): Protect sensitive data with robust solutions. Learn about data security management in our comprehensive guide.
- [6 Types of Data Security Solutions for Sensitive Data](https://www.salesforce.com/platform/data-security/types-of-data-security-solutions/): More sophisticated data security threats create more sophisticated approaches to prevent them. Here are six solutions we recommend for protecting sensitive data and mitigating threats.
- [Deployment Environment Software](https://www.salesforce.com/platform/deployment-environment/): With testing environment software, admins and developers can build and test in a safe environment and then deploy quickly with Salesforce low-code tools.
- [What is Data Seeding? How It Works, Methods, and Best Practices](https://www.salesforce.com/platform/data-seeding/): Data seeding involves inserting sample data into dev systems. Learn how to implement it using Salesforce tools like Sandboxes and Data Mask & Seed.
- [What is Cybersecurity? Your Guide to Digital Defense](https://www.salesforce.com/platform/data-security/what-is-cybersecurity/): Cybersecurity protects digital systems, networks, and data from cyberattacks. Here's a strategy on how you can stay safe.
- [What Is Data Privacy Compliance? Importance & Benefits](https://www.salesforce.com/platform/data-privacy-compliance/what-is-data-privacy-compliance/): Data privacy compliance is a critical practice for any modern business, as it involves legal regulations you must abide by to protect customer data.
- [Data Security Policies: Importance & Best Practices](https://www.salesforce.com/platform/data-security/what-is-data-security/policy/): Data security policies are crucial to combat data threats. Learn what a data security policy encompasses and how to implement it within your organization.
- [Best Data Security Solutions](https://www.salesforce.com/platform/data-security/): Protect your sensitive data with a suite of data security tools. Establish a proactive data strategy to mitigate risk and maintain customer trust.
- [Data Security Posture Management (DSPM): A Comprehensive Guide](https://www.salesforce.com/platform/data-security/posture-management/): Data security posture management (DSPM) is an ongoing process. Learn how you can implement DSPM in your organization with Salesforce.
- [Best DevOps Tools and Platform](https://www.salesforce.com/platform/devops-tools/): Keep track of project work at every stage of the application lifecycle management process with the right DevOps tools & platform.
- [What is DevOps?](https://www.salesforce.com/platform/devops-tools/what-is-devops/): DevOps combines "development" (Dev) and "operations" (Ops) to break down barriers between teams, utilizing practices and tools that accelerate the software development lifecycle.
- [What is DevOps Automation?](https://www.salesforce.com/platform/devops-tools/what-is-devops/automation/): DevOps automation improves efficiency and reliability in traditionally manual software development processes - explore expert tips to get started.
- [What is Data Security? Importance & Best Practices](https://www.salesforce.com/platform/data-security/what-is-data-security/): Data security is the process of securing digital information from unauthorized access, theft, and corruption. Ensure your data is properly protected.
- [9 Key Benefits Of DevOps](https://www.salesforce.com/platform/devops-tools/what-is-devops/benefits/): What can devops do for your development process? 1. Increase efficiency, 2. Improve collaboration, 3. Allow more flexibility, 4. Inspire continuous innovation…
- [11 DevOps Best Practices Developers Should Use](https://www.salesforce.com/platform/devops-tools/what-is-devops/devops-best-practices/): DevOps best practices such as agile project management, CI/CD, automation, and more are pivotal to improving software deployment's reliability and speed.
- [DevOps vs Agile: Understanding the Differences](https://www.salesforce.com/platform/devops-tools/what-is-devops/devops-vs-agile/): DevOps vs Agile development: We've highlighted key differences and similarities important to understanding these methodologies and how they work together.
- [5 Important Devops Metrics and KPIs to Measure](https://www.salesforce.com/platform/devops-tools/what-is-devops/metrics/): 5 main DevOps KPIs and DORA (DevOps research assessment) metrics: 1. deployment frequency, 2. lead time for changes, 3. change failure rate...
- [Best Enterprise App Development Platform](https://www.salesforce.com/platform/enterprise-app-development/): Empower your team to build and extend business solutions using no-code to pro-code tools that meet every skillset. Explore enterprise app development solutions.
- [SRE vs DevOps: Understanding the Key Differences](https://www.salesforce.com/platform/devops-tools/what-is-devops/sre-vs-devops/): SRE vs DevOps: Both work together to create a smooth and successful development. DevOps provides efficiency while SRE carefully monitors reliability…
- [What is a DevOps Pipeline & How Do You Build One?](https://www.salesforce.com/platform/devops-tools/what-is-devops/pipeline/): A DevOps pipeline automates the use of advanced tools and collaboration to build, test, and deploy reliable software. Here's where to start.
- [The Best DevOps Tools for Each Stage of Development](https://www.salesforce.com/platform/devops-tools/what-is-devops/tools/): DevOps tools help automate and simplify software development, testing, deployment, and monitoring, making it easier for teams to work together.
- [What is DevOps Monitoring?](https://www.salesforce.com/platform/devops-tools/what-is-devops/what-is-devops-monitoring/): DevOps Monitoring is the practice of overseeing the whole software development process including planning, tracking, measuring, and security.
- [Drag & Drop App Builder: Lightning App Builder](https://www.salesforce.com/platform/drag-and-drop-app-builder/): Build dynamic experiences for every touchpoint with a drag and drop app builder. Ingest and act on unified data, and enhance with AI-prompted workflows.
- [What is a DevOps Platform?](https://www.salesforce.com/platform/devops-tools/what-is-devops/what-is-a-devops-platform/): A DevOps platform provides development and operations teams with a centralized hub for communication, tool storage, data analysis, and collaboration.
- [What is DevSecOps? Definition, Best Practices & Tools](https://www.salesforce.com/platform/devops-tools/what-is-devsecops/): DevSecOps is the practice of embedding security into every stage of the software development lifecycle, from design to deployment.
- [What is Application Lifecycle Management (ALM)](https://www.salesforce.com/platform/enterprise-app-development/application-lifecycle-management-alm/): Application Lifecycle Management (ALM) refines software's journey from inception to retirement, focusing on development and maintenance.
- [What Is an AI Developer & How to Become One](https://www.salesforce.com/platform/enterprise-app-development/ai-developer/): Learn what it takes to become an AI Developer, a role that involves building AI models, training neural networks, and solving complex problems.
- [AI App Development Guide](https://www.salesforce.com/platform/enterprise-app-development/ai-app-development/): Al app development is the creation of applications that utilize artificial intelligence to automate tasks, learn from data, and make decisions.
- [Application Development Platforms: Best Solutions & More](https://www.salesforce.com/platform/enterprise-app-development/best-application-development-platform/): An application development platform is a suite of tools and services that allows developers to build, test, and deploy applications efficiently.
- [What Is APM? Explanation & Tools](https://www.salesforce.com/platform/enterprise-app-development/application-performance-monitoring/): Application performance monitoring (APM) tracks and optimizes app speed, uptime, and reliability. Learn key metrics, tools, and Salesforce solutions.
- [What is Enterprise Application Development?](https://www.salesforce.com/platform/enterprise-app-development/guide/): Enterprise application development is the creation of complex software systems tailored to meet the specific needs of large organizations.
- [Platform Login and Dev Credits Rate Card](https://www.salesforce.com/platform/enterprise-app-development/platform-login-and-dev-credits-rates/): Platform Login and Dev Credits Rate Card
- [What is Custom Application Development?](https://www.salesforce.com/platform/enterprise-app-development/custom-application-development-guide/): Custom application development involves creating tailored software solutions to meet the specific requirements of a business or user.
- [What is an Enterprise Application Platform (EAP)?](https://www.salesforce.com/platform/enterprise-app-development/platform/): An enterprise application platform is software designed to support the development, deployment, and management of large-scale, critical applications.
- [How to Build an App in 7 Steps](https://www.salesforce.com/platform/enterprise-app-development/how-to-build-apps/): Learn how to build an app step-by-step, with our guide to best practices.
- [Best Low Code Development Platform](https://www.salesforce.com/platform/low-code-development-platform/): Discover the best low-code platform & tools to reimagine workflows and increase productivity. Automate and scale with security prioritized at every step.
- [G2 Awards](https://www.salesforce.com/platform/g2-awards/): Platform users have spoken. See why they're voting Salesforce #1 for every segment.
- [Low-Code vs. No-Code: Key Similarities & Differences](https://www.salesforce.com/platform/low-code-development-platform/what-is-low-code/low-code-vs-no-code/): Discover the differences between low-code & no-code development, empowering businesses to build applications faster with little to no coding expertise.
- [What Is Rapid Application Development (RAD)?](https://www.salesforce.com/platform/enterprise-app-development/rapid-application-development-guide/): Rapid application development (RAD) speeds up software delivery with quick prototyping and feedback. See how Salesforce makes RAD faster and smarter.
- [What Is IaaS (Infrastructure as a Service)?](https://www.salesforce.com/platform/iaas/): IaaS, or Infrastructure as a Service, delivers computing resources like servers & storage via the internet, allowing users to scale them as needed.
- [What Is Low-Code? The Complete Development Guide](https://www.salesforce.com/platform/low-code-development-platform/what-is-low-code/): Learn how IT leaders can use low-code platforms to accelerate development, enhance productivity, and drive digital transformation.
- [Best Low-Code Development Platform](https://www.salesforce.com/platform/low-code-development-platform/best-low-code-development/): Low-code development platforms simplify app building with drag-and-drop tools. Discover why Salesforce is the best choice for low-code development.
- [What is No-Code Development? The Complete Guide](https://www.salesforce.com/platform/low-code-development-platform/what-is-no-code/): No-code development is an innovative approach that lets anyone create software without coding, using drag-and-drop tools & visual interfaces.
- [Platform Resources](https://www.salesforce.com/platform/enterprise-app-development/resources/): Get the most out of Salesforce Platform with resources likes guides, videos, tips, tricks, and best practices.
- [What Is Mobile App Development? 7 Steps to Stay Competitive](https://www.salesforce.com/platform/mobile-app-builder/what-is-mobile-app-development/): Mobile app development refers to creating software application to run on mobile devices. Learn how to elevate your mobile app development skills in 7 steps.
- [Low Code Tools Unite Business & IT - Simply Put](https://www.salesforce.com/platform/low-code-tools-unite-business/): See how Stanley Black & Decker used Salesforce Platform to close silos & build automation solutions.
- [What Is PaaS (Platform as a Service)?](https://www.salesforce.com/platform/paas/): PaaS, or platform as a service, is a fully-managed cloud-based environment where developers can build, manage, and scale applications.
- [Own's Data Resilience Tools, Now Part of Salesforce](https://www.salesforce.com/platform/own-integration/): Own's tools are now part of the Salesforce Platform. Confidently deploy & scale Agentforce with data security, resilience, and compliance features.
- [Agentforce and AI App Development Pricing](https://www.salesforce.com/platform/enterprise-app-development/pricing/): Agentforce and AI App Development Pricing
- [Hyperforce: Public Cloud Infrastructure](https://www.salesforce.com/platform/public-cloud-infrastructure/): Deploy Salesforce securely on major public cloud infrastructure, anywhere in the world with Salesforce Hyperforce .
- [Streamline data management today with Privacy Center.](https://www.salesforce.com/platform/privacy-center/): Is your data protected? Maintain customer trust, reduce compliance and storage costs, and automate data requests.
- [Salesforce Developer Explained: Roles, Responsibilities, and Skills](https://www.salesforce.com/platform/salesforce-developer/): Dive into the role, responsibilities, and the necessary skills to have a career path as a developer in the Salesforce ecosystem.
- [Salesforce Sandboxes: Sandbox Development Environment](https://www.salesforce.com/platform/sandboxes-environments/): Designed for admins and developers, Salesforce Sandboxes replicate the production environment for quick and safe changes, avoiding live data impact.
- [What is a Sandbox Environment?](https://www.salesforce.com/platform/sandboxes-environments/guide/): A sandbox environment is an isolated testing area for secure development. Learn how it works, why it's essential, and how to set it up in Salesforce.
- [Mobile App Builder: Salesforce Mobile App](https://www.salesforce.com/platform/mobile-app-builder/): Supercharge your employee productivity with an intelligent custom mobile app built directly into your CRM.
- [Salesforce+ Events](https://www.salesforce.com/plus/experience/accelerate_ai_on_salesforce%E2%80%99s_open,_trusted_platform): Salesforce+ is a free platform offering live and on‑demand access to Salesforce's biggest events-Dreamforce, TDX, Connections, Tableau Conference, and more. Enjoy unlimited access to our entire video library at no cost; just sign up with your Trailblazer account to become a member. Salesforce+ will illuminate the future of technology in the digital-first, work-anywhere world and inspire millions of Trailblazers to learn new skills, pursue new career opportunities, and drive change in the world.
- [Salesforce+ Events](https://www.salesforce.com/plus): Salesforce+ is a free platform offering live and on‑demand access to Salesforce's biggest events-Dreamforce, TDX, Connections, Tableau Conference, and more. Enjoy unlimited access to our entire video library at no cost; just sign up with your Trailblazer account to become a member. Salesforce+ will illuminate the future of technology in the digital-first, work-anywhere world and inspire millions of Trailblazers to learn new skills, pursue new career opportunities, and drive change in the world.
- [Salesforce+ Event Agentforce Summit Sydney 2025](https://www.salesforce.com/plus/experience/agentforce_summit_sydney_2025): Equality drives innovation: when we solve for some, we solve for all. Learn how you can close the productivity gap with Agentforce, build ethical and trusted AI, and bring everyone along in the agentic future.
- [Salesforce+ Events](https://www.salesforce.com/plus): Salesforce+ is a free platform offering live and on‑demand access to Salesforce's biggest events-Dreamforce, TDX, Connections, Tableau Conference, and more. Enjoy unlimited access to our entire video library at no cost; just sign up with your Trailblazer account to become a member. Salesforce+ will illuminate the future of technology in the digital-first, work-anywhere world and inspire millions of Trailblazers to learn new skills, pursue new career opportunities, and drive change in the world.
- [Salesforce+ Event Agentforce Release Event](https://www.salesforce.com/plus/experience/agentforce_release_event): Join us live on Salesforce+ to hear how we're providing deep visibility into agent performance and health, adding tools from AgentExchange, and expanding digital labor. Learn how your teams can benefit with demos and conversations with product leaders.
- [Salesforce+ Original Series Agentforce Summit Sydney 25](https://www.salesforce.com/plus/experience/agentforce_summit_sydney_2025/series/agentforce_summit_sydney_25): Equality drives innovation. Hear from Salesforce leaders how you can close the productivity gap with Agentforce, build ethical and trusted AI, and bring everyone along in the agentic future.
- [Salesforce+ Agentforce Summit Sydney 2025](https://www.salesforce.com/plus/experience/agentforce_summit_sydney_2025/series/agentforce_summit_sydney_25/episode/episode-s1e1): Equality drives innovation. Hear from Salesforce leaders how you can close the productivity gap with Agentforce, build ethical and trusted AI, and bring everyone along in the agentic future.
- [Salesforce+ Event Agentforce World Tour Korea 2025](https://www.salesforce.com/plus/experience/agentforce_world_tour_korea_2025): 혁신의 아이콘 토스와 세일즈포스 AI 부문 글로벌 리더가 직접 공유하는 생생한 성공 여정과 미래 비전을 통해, AI 에이전트가 열어갈 무한한 가능성에 대한 영감을 얻어보세요. 인간과 공존하며 협력하는 AI 에이전트의 시대, 디지털 노동력으로 기업의 역량을 무한히 확장하는 방법을 확인하실 수 있습니다. Agentforce로 여러분의 상상을 현실로 만들어 보시기 바랍니다.
- [Salesforce Security Center](https://www.salesforce.com/platform/security-center/): Security Center organizes all your permissions and controls into one dashboard. Identify misconfigurations and incorrect user permissions to eliminate gaps in your org's security.
- [Salesforce+ Event Agentforce World Tour Tokyo 2025](https://www.salesforce.com/plus/experience/agentforce_world_tour_tokyo_2025): こちらよりご視聴ください。
- [Salesforce+ Event Agentforce World Tour Paris 2025](https://www.salesforce.com/plus/experience/agentforce_world_tour_paris_2025): Découvrez les dernières solutions Salesforce pour réinventer l'expérience client et accélérer le succès de votre entreprise, quel que soit son secteur ou sa taille.
- [What is a Salesforce Sandbox?](https://www.salesforce.com/platform/sandboxes-environments/salesforce-sandbox-guide/): A Salesforce sandbox is a replica environment for testing. Learn about sandbox types and how Salesforce Platform optimizes your testing and deployment.
- [Salesforce+ Event Agentforce World Tour London 2025](https://www.salesforce.com/plus/experience/agentforce_world_tour_london_2025): From custom AI agents to next-gen CRM, see how teams are scaling smarter and delivering more with Salesforce. Live on Salesforce+ from ExCeL London, 11 June.
- [Platform Sandboxes Pricing](https://www.salesforce.com/platform/sandboxes-environments/pricing/): Platform Sandboxes Pricing
- [Strengthen Agentforce with secure, compliant, and resilient data.](https://www.salesforce.com/platform/trusted-services-demo/): See how Salesforce Trusted Services protects your data across Agentforce and your Customer 360.
- [Salesforce+ Event Agentforce World Tour Toronto 2025](https://www.salesforce.com/plus/experience/agentforce_world_tour_toronto_2025):
- [Salesforce+ The AI Powered Future](https://www.salesforce.com/plus/experience/ai_powered_future/series/the_ai_powered_future/episode/episode-s1e1): The future is now. AI is rapidly advancing, enabling powerful Human + AI collaboration to meet rising customer expectations and transform work across roles, workflows, and industries-delivering scale like never before.
- [Agentforce World Tour Boston 2025 on Salesforce+](https://www.salesforce.com/plus/experience/agentforce_world_tour_boston_2025): Learn how Agentforce is shaping the industries that shape Boston, including healthcare, life sciences, and tech. Watch expert-led sessions and demos.
- [Salesforce+ Event AI Powered Future](https://www.salesforce.com/plus/experience/ai_powered_future): Ready to scale your business beyond human capacity? Discover how AI is revolutionizing Human + AI collaboration to exceed customer expectations and deliver operational scale like never before.
- [Salesforce Shield](https://www.salesforce.com/platform/shield/): Secure your sensitive data in Salesforce to meet industry and compliance regulations, and uphold customer trust.
- [Salesforce Customer Identity SSO Solution](https://www.salesforce.com/platform/single-sign-on-solutions/): Empower your users to effortlessly register and access your apps through the convenience of passwordless login. Explore Salesforce Customer Identity SSO solutions.
- [What is Hyperforce from Salesforce?](https://www.salesforce.com/platform/what-is-hyperforce/): Hyperforce is Salesforce's next-gen cloud infrastructure, offering scalability, security, and global deployment for businesses worldwide
- [Salesforce+ Original Series The AI Powered Future](https://www.salesforce.com/plus/experience/ai_powered_future/series/the_ai_powered_future): Ready to scale your business beyond human capacity? Discover how AI is revolutionizing Human + AI collaboration to exceed customer expectations and deliver operational scale like never before.
- [What is Software Development? Meaning, Process, and Jobs](https://www.salesforce.com/platform/software-development/): Software development is the process of designing, coding, testing, and maintaining applications to create functional and efficient software solutions.
- [Shield Pricing](https://www.salesforce.com/platform/shield/pricing/): Shield Pricing
- [What Is a Software Development Life Cycle (SDLC)?](https://www.salesforce.com/platform/software-development/lifecycle/): A SDLC guides software development with defined phases & models. Learn how it works, discover tools to strengthen your SDLC, & optimize development workflows.
- [Salesforce+ Event Connections 2025](https://www.salesforce.com/plus/experience/connections_2025): AI agents will power the customer relationships of tomorrow. Connections is the only event for reimagining your strategy and leading the way with agentic marketing. Tune in to Salesforce+ for expert insights and real-world strategies you can apply right away.
- [Salesforce+ The Retail AI Playbook: Transform Your Digital Strategy](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e5): Learn how Agentforce for Commerce can elevate the shopper experience. See how a luxury retailer is building a digital concierge to drive customer loyalty and revenue growth.
- [Salesforce+ Transform Your Digital Retail AI Strategy](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e2): Learn how Agentforce for Commerce can elevate the shopper experience. See how a luxury retailer is building a digital concierge to drive customer loyalty and revenue growth.
- [Salesforce+ How a Leading Audio Brand Amplifies Commerce at Global Scale](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e3): Discover how a market leader in electronics manufacturing uses B2C Commerce to unify journeys across digital channels and brands, build loyalty with first-party data, and expand its share of wallet.
- [Salesforce+ Commerce Keynote: Unlock Growth with Unified Commerce](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e1): Discover how commerce data makes marketing campaigns smarter, powering deeper customer insights, higher-converting performance, and higher revenue.
- [Salesforce+ Automate Collections and Accept Flexible Payments Anywhere](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e6): Create new revenue channels from your existing Salesforce investments. Explore the endless ways to capture payments on the Salesforce Platform and free up time from your sales and back-office teams.
- [Salesforce+ B2C Commerce Product Roadmap: Win the Digital Experience](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e4): Get a sneak peek into the future of B2C commerce. Discover innovations empowering customers to activate commerce across all channels, and maximize revenue with the most comprehensive platform.
- [Salesforce+ Original Series Commerce at Connections 2025](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025): Get up to speed on the latest Commerce Cloud roadmap and innovations with commerce at Connections 2025. We'll explore where commerce is going and how you can stay one step ahead with AI and data.
- [Salesforce+ Save Time and Scale Outreach with Marketing Cloud](https://www.salesforce.com/plus/experience/connections_2025/series/commerce_at_connections_2025/episode/episode-s1e7): When we are tight on time and resources, it can be hard to scale out efforts. Learn three ways to save time personalizing outreach with Marketing Cloud Growth Edition.
- [Salesforce+ Customer Connections: Highspring](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e18): How Agentforce, Data Cloud, Self-Service and a unified platform came together for this rapidly growing company's success.
- [Salesforce+ How Engine Uses Agentforce in Slack](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e10): Walk through Slack's Agentforce use cases with Engine, and hear firsthand how it has changed this customer's organization.
- [Salesforce+ Learn How to Build and Use a Custom Agent](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e2): With agentic AI, marketers can deploy agents to manage tasks and speed up processes. In this session, learn how to use existing agent templates and how to tailor them to your exact use case.
- [Salesforce+ Customer Connections: Indeed](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e17): Hear how Indeed leverages Marketing Cloud Advanced to unify data, scale personalization, and use AI to revolutionize campaign production. And learn its top agentic marketing tips.
- [Salesforce+ Prompt Builder 101: Craft Successful Prompts in Salesforce](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e21): Learn to craft effective prompts in Salesforce with Prompt Builder. This session covers best practices to optimize AI responses and drive business value through prompt engineering best practices.
- [Salesforce+ Marketing Automation Powered by Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e22): Harness the power of Agentforce to deliver hyperpersonalized communications in Marketing Cloud. Our Journey Agent intelligently crafts dynamic, individualized journeys directly within Salesforce.
- [Salesforce+ Optimizing for AI: Stay Search-Ready as SEO Evolves](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e24): As AI agents and LLMs reshape how people search and decide, SEO is evolving. Learn how to adapt your strategy for new signals, behaviors, and discovery paths in the age of intelligent systems.
- [Salesforce+ How Salesforce Uses Data Cloud to Increase Speed to Lead](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e25): Learn how Salesforce uses Data Cloud and AI to improve handoffs between sales and marketing for better lead scoring and routing. Plus, get best practices directly from the practitioners.
- [Salesforce+ From Kickflips to Culture Shifts: Tony Hawk's Brand Legacy](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e27): From skating icon to gaming entrepreneur, Tony Hawk shares how embracing niche culture and creative risks unlocked long-term relevance - and helped him build a lasting legacy through brand evolution.
- [Salesforce+ Top 5 Connections AI Insights](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e28): Five game-changing Agentforce innovations from Connections that are reshaping marketing as we know it.
- [Salesforce+ Use Real-Time Data and Insights to Power Experiences](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e26): Learn how Data Cloud empowers users and agents to access data instantly, refine segments, personalize engagement, and optimize spend for better campaigns and customer experiences.
- [Salesforce+ Supercharge Creativity and Relevance with AI](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e20): Discover how to supercharge your creative superpowers with AI. This session explores mindset shifts, smarter workflows, and how human-AI collaboration drives faster, more impactful marketing.
- [Salesforce+ Boost Email Revenue 54% with Data and AI on Marketing Cloud](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e23): Discover how a major airline implemented Salesforce in 45 days and achieved 53x ROI. Gain insights and strategies to boost your customer engagement and drive business growth.
- [Salesforce+ How Agentforce Powers Customer Satisfaction at Heathrow](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e5): London's Heathrow is one of the world's busiest airports. Learn how Agentforce helps Heathrow improve customer satisfaction for more than 80 million yearly travelers.
- [Salesforce+ The Top Three Takeaways from the Connections Keynote](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e4): Agentforce is reshaping the future of marketing and powering deeply personalized, 1-to-1 customer experiences.
- [Salesforce+ Original Series Connections 2025 Highlights](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights): Discover what it means to be an agentic marketer. Hear from experts on the trends, use cases, and innovations shaping the future - and how to deliver smarter agentic customer experiences.
- [Salesforce+ Connections 2025 Main Keynote](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e1): Join leaders at Salesforce to hear how Agentforce is reshaping the future of marketing and powering deeply personalized, 1-to-1 customer experiences.
- [Salesforce+ Agentforce for Retail: AI Agents Redefine Unified Commerce](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e1): Salesforce launches Retail Cloud with modern POS and Agentforce, autonomous AI agents that enhance associate efficiency and personalize shopper experiences across commerce, marketing, and service.
- [Salesforce+ Original Series Industries at Connections 2025](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025): Explore Agentforce for Industries. Learn how retail, consumer goods, financial services, healthcare, and manufacturing leaders are driving growth, productivity, and customer loyalty with agentic experiences.
- [Salesforce+ Bozoma Saint John on Bold Moves and Building Brands](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e3): Marketing icon Bozoma Saint John leads with fearlessness and authenticity. Learn how these traits, along with an agentic edge, can power your brand, your career, and make a lasting cultural impact.
- [Salesforce+ WeWork Revolutionized Lead Management Flows with Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e13): Automated workflows ensure every lead receives personalized attention, boosting lead conversion rates and driving member and broker engagement.
- [Salesforce+ Women Leaders Driving Change: AI-Powered Manufacturing](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e10): How are women leaders using AI, automation, and analytics to transform manufacturing? This panel explores their unique position to drive innovation, strengthen networks, and empower the industry.
- [Salesforce+ Boost Customer Engagement and Retention with Unified Data](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e14): Learn how marketers at leading tech companies, like food delivery, are unifying and activating customer data to enable personalized, multichannel journeys with Marketing Cloud and Agentforce.
- [Salesforce+ Slack and the Future of Work for Marketers](https://www.salesforce.com/plus/experience/connections_2025/series/connections_2025_highlights/episode/episode-s1e6): Slack CMO Ryan Gavin shares the latest challenges and opportunities of managing a marketing organization in the agentic era and how Slack is poised to revolutionize the future of work for marketers.
- [Salesforce+ Get Started with Agentforce for Manufacturing and Automotive](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e11): Discover how Agentforce's latest innovations and templates revolutionize manufacturing and automotive workflows. Get started and launch the future today.
- [Salesforce+ Unlocking Customer Loyalty with Great Wolf Lodge](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e12): Join this session to hear how Great Wolf Lodge uses Data Cloud, Service Cloud, Marketing Cloud, and Loyalty Management to boost guest engagement.
- [Salesforce+ How UChicago Medicine Is Rethinking Healthcare Marketing](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e7): Hear how UChicago Medicine is using Agentforce to modernize its marketing, personalize outreach, and better connect with patients in today's fast-changing healthcare landscape.
- [Salesforce+ Make Financial Services More Personal with Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e3): Meet rising customer expectations in uncertain times. Discover how marketers with AI-powered digital workers drive growth and deeper customer relationships with personalized, data-driven experiences.
- [Salesforce+ Say Goodbye to Generic Healthcare Marketing](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e15): Move beyond cookie-cutter marketing and discover how Agentforce, powered by Data Cloud and Marketing Cloud, drives personalized campaigns in healthcare. Boost patient engagement and see real results.
- [Salesforce+ Growing Brand Engagement with PepsiCo](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e2): As consumers increasingly trade down to save, discover how PepsiCo uses smart marketing and data strategies to drive purchases and boost brand loyalty.
- [Salesforce+ Retail Holiday Predictions](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e17): Gain insights into holiday shopping behaviors and emerging trends from the perspective of the modern shopper to inform your holiday planning.
- [Salesforce+ Top AI Trends Revolutionizing the Consumer Goods Industry](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e16): Explore the latest AI trends transforming consumer goods, from predictive analytics and personalization to supply chain optimization and smart retail, driving innovation and competitive advantage.
- [Salesforce+ Deliver Next-Gen Healthcare and Life Sciences Experiences](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e6): See how Salesforce's deeply unified platform combines the power of Agentforce with Health Cloud & Life Sciences Cloud to deliver data-driven, personalized engagement for patients, members & providers.
- [Salesforce+ 7 Free Agentforce Solutions to Drive Your Marketing Strategy](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e10): Your marketing team needs the right solutions to craft AI-driven campaigns and strategies.. Learn about Salesforce Labs' free, expert crafted tools to help you plan and get started.
- [Salesforce+ 3 Ways Agents Turbo-Charge Demand Generation](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e11): Move beyond the old playbook to learn how to optimize ad spend, personalize every interaction, and deliver sales-ready leads that are ready to convert.
- [Salesforce+ Original Series Marketers at Connections 2025](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025): Personalize every moment across the customer experience. Turn static messages into dynamic, two-way interactions - and run smarter campaigns with AI. See how agentic marketing is shaping the future.
- [Salesforce+ The Marketing Cloud Advantage](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e12): Discover the three reasons why Marketing Cloud is uniquely positioned to give your business the competitive edge.
- [Salesforce+ Unify Data and Deliver Personalization with Salesforce](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e5): Financial firms often face data silos that block full client views and AI implementation. Hear how a top bank uses Salesforce to unify data, automate marketing, and boost personalization.
- [Salesforce+ Customer Connections: GE Appliances](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e15): Hear how GE Appliances has implemented Agentforce to supercharge their Marketing efforts.
- [Salesforce+ Maximize Marketing Agility with Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e16): Learn how Agentforce helps prepare your marketing organization for maximum flexibility to adapt in uncertain times.
- [Salesforce+ Top Insights from the Marketing Keynote](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e13): Marketers, start your Connections journey here. This recap covers the biggest Marketing Cloud product announcements at Connections.
- [Salesforce+ Unleash the Digital Labor Platform, Agentforce for Marketing](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e2): What is Agentforce and what makes it so "beyond"? Join Martin Kihn, Salesforce SVP and author of new book "Agentforce," as he shares everything you ever wanted to know about the AI agent revolution.
- [Salesforce+ Agentforce: Powering Manufacturing's Future](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e9): Revolutionize CX and drive revenue growth with Agentforce. Our session unveils AI's impact on the future of manufacturing. Gain insights, see agents in action, and hear from a Trailblazer.
- [Salesforce+ Agentic Marketing Showdown](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e3): Which marketing agent makes the most impact? Watch three innovators face off with agents they built for Project CNX: An Agentforce Competition. Vote for your fav and learn how to build it yourself.
- [Salesforce+ Salesforce Today: 5 Agentforce Use Cases](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e14): Learn how Agentforce helps Marketers achieve customer success with these top 5 Agentforce marketing use cases.
- [Salesforce+ Drive Personalization with AI, Data, and Marketing Cloud](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e7): Learn how personalization works with Marketing Cloud to use real-time data to drive tailored journeys and achieve tangible ROI.
- [Salesforce+ Marketing Cloud Keynote: Unlock Agentic Marketing Today](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e1): Discover five steps to get started with next-gen innovations. See new features in action and hear from product leaders and customers on how to realize immediate value.
- [Salesforce+ Scale Real-Time Personalization with Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e6): Discover how personalization decisioning empowers agents to deliver tailored customer engagement. We'll dive into real-world use cases and showcase a live demo of its powerful capabilities.
- [Salesforce+ 3 Ways Agentforce Improves Patient and Provider Outreach](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e8): See how healthcare providers are using Agentforce to personalize outreach, reengage patients and providers, and make every interaction feel more connected - on one smart platform.
- [Salesforce+ Event Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025): Discover how AI agents, real-time data, and CRM create a digital labor force that scales with you, enhances every interaction, and unlocks capacity. Stream three days of visionary sessions, bold ideas, and breakthrough product launches-live and free.
- [Salesforce+ Personalize Customer Journeys with Data](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e9): Data is the key to creating personalized journeys. Learn how Marketing Cloud Advanced Edition helps all teams work on one platform, organize data, and create personalized experiences for customers.
- [Salesforce+ Original Series Administrators at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/administrators_at_dreamforce_2025): Admins aren't just part of the team - they're powering it. Watch how admins lead with automation, data, and Agentforce to turn ideas into impact and shape the future of work.
- [Salesforce+ The Future of Marketing Cloud Engagement](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e5): Step into the future of engagement. Learn about three new ways to supercharge your customer journeys with your expanded Marketing Cloud toolkit.
- [Salesforce+ Original Series Driving the Future of Business at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/driving_the_future_of_business_at_dreamforce_2025): Visionary leaders share their strategies for leveraging innovation, AI, and real-world examples of bold leadership to build resilient, future-ready businesses.
- [Salesforce+ Original Series Healthcare and Life Sciences at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/healthcare_and_life_sciences_at_dreamforce_2025): Explore health's boldest innovations as agentic enterprises build healthier connections, reimagine care experiences, and lead with a unified platform across healthcare and life sciences.
- [Salesforce+ Original Series IT at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/it_at_dreamforce_2025): Catch the latest innovations in agentic AI and see how IT Trailblazers are solving their toughest challenges with the Salesforce Platform, Heroku, and MuleSoft.
- [Salesforce+ Original Series Financial Services at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/financial_services_at_dreamforce_2025): Watch how the agentic enterprise is helping financial services leaders increase efficiency, personalize relationships, and grow revenue. See industry-specific innovations to help you shape what's next.
- [Salesforce+ Original Series Customer Success and Partners at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/customer_success_and_partners_at_dreamforce_2025): Get more value from Salesforce with the help of Customer Success and Partners. Empower your team to grow faster with expert support, smart insights, and the skills to get it right the first time.
- [Salesforce+ Original Series Agentforce at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/agentforce_at_dreamforce_2025): Discover how Agentforce unlocks digital labor to scale human potential. Learn how trusted AI agents powered by tools and data are your path to building an Agentic Enterprise.
- [Salesforce+ Transform the Client Experience with Agentforce](https://www.salesforce.com/plus/experience/connections_2025/series/industries_at_connections_2025/episode/episode-s1e4): Discover how Agentforce for Financial Services enables marketers to deliver the right message at the right time, proactively solving customers' issues to drive retention and deliver business outcomes.
- [Salesforce+ Original Series Manufacturing Automotive and Energy at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/manufacturing_automotive_and_energy_at_dreamforce_2025): Watch how manufacturing, automotive, and energy leaders drive growth and connect more data, stakeholders, and assets, powering the agentic enterprise with industry innovation.
- [Salesforce+ Original Series Must-see Keynote Moments 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/must-see_keynote_moments_2025): Experience CEO Marc Benioff and special guests unveil our latest ground-breaking innovations. Discover the Agentic Enterprise, where humans and AI agents together drive customer success.
- [Salesforce+ Original Series Communications Media and Technology at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/communications_media_and_technology_at_dreamforce_2025): Watch how leaders in communications, media and entertainment, and technology increase efficiency and transform customer experiences. See how industry-specific innovations power the agentic enterprise.
- [Salesforce+ Building Lasting Loyalty, from Strategy to Execution](https://www.salesforce.com/plus/experience/connections_2025/series/marketers_at_connections_2025/episode/episode-s1e8): Customer loyalty is more challenging than ever. Explore real-world examples of how our customers are finding success today with a blueprint for strategy, tech stack, activations, and AI agents.
- [Salesforce+ Original Series Developers at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/developers_at_dreamforce_2025): Watch the latest releases, updates and announcements for developers at Dreamforce 2025. Explore deep-dive sessions, technical use cases, and best practices to help you innovate and build with Salesforce.
- [Salesforce+ Original Series Marketers and Commerce at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/marketers_and_commerce_at_dreamforce_2025): Personalize every moment. Turn campaigns into conversations, and conversations into conversions, with AI-powered experiences. See how agentic marketing and commerce are shaping the future.
- [Salesforce+ Original Series Service at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/service_at_dreamforce_2025): Watch how Service Cloud is reimagining service for the agentic enterprise, where humans and AI work together to deliver exceptional service to their customers and employees across all channels.
- [Salesforce+ Original Series Public Sector Nonprofit and Education at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/public_sector_nonprofit_and_education_at_dreamforce_2025): Watch how public sector, nonprofit, and education Trailblazers leverage unified data and agentic AI to drive impact. See new innovations in action for each industry and walk away with actionable tips.
- [Salesforce+ Original Series Voices of Impact at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/voices_of_impact_at_dreamforce_2025): Meet the leaders, creators, and changemakers using business and creativity to spark impact and shape a more inclusive, innovative future.
- [Salesforce+ Original Series Release Readiness Live Spring 24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24): Watch Release Readiness Live to learn more about the top features in Spring '24. Discover new product innovations and experience interactive demos presented by our product experts.
- [Salesforce+ Original Series Slack Salesforce Starts Here at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/slack_salesforce_starts_here_at_dreamforce_2025): Hear from product leaders in the Slack keynote. Experience demos of Slack's latest innovations and deep Salesforce integrations, and learn how customers use Slack as their agentic operating system.
- [Salesforce+ Original Series Retail and Consumer Goods at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/retail_and_consumer_goods_at_dreamforce_2025): Watch how retail and consumer goods leaders are delivering profitable growth, personalization, and loyalty powered by the agentic enterprise and industry-specific innovation.
- [Salesforce+ Original Series Tableau Next Agentic Analytics at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/tableau_next_agentic_analytics_at_dreamforce_2025): Discover how Tableau Next, built on Data Cloud and integrated with Agentforce, delivers proactive, actionable insights for every user in every industry, right in the flow of work.
- [Salesforce+ Original Series Small and Medium Business at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/small_and_medium_business_at_dreamforce_2025): Watch the highlights and newest innovations for small to midsize businesses. Hear how SMB business leaders are growing faster using data, agentic AI, and a connected platform.
- [Salesforce+ Developer Preview Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e3): The Developer Relations team is back to give you the latest developer features in Spring '24. See what's new in Lightning Web Components, AI, Apex and Developer Tooling.
- [Salesforce+ CRM Analytics Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e5): Learn how to drive decisions with insights on operational analytics, Data Cloud reports on mobile, Intelligent App building and more.
- [Salesforce+ Service Cloud Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e6): Watch product experts share the top features in the Spring '24 release. Get the latest on Core Service, Digital Engagement and Service Cloud Voice.
- [Salesforce+ Sales Cloud Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e1): Discover how Sales GPT supercharges customer experiences, and learn more about automation and AI at scale using new features from the Spring '24 release.
- [Salesforce+ Sales Cloud Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e3): Discover Spiff, a new Salesforce-integrated solution to help you reimagine incentives for sales teams. Plus, see how Einstein for Sales helps sales teams identify and prioritize prospects.
- [Salesforce+ Original Series Sales at Dreamforce 2025](https://www.salesforce.com/plus/experience/dreamforce_2025/series/sales_at_dreamforce_2025): Drive growth and boost efficiency with Sales Cloud, the #1 agentic sales platform. We've compiled the best of Dreamforce below - from the latest innovations to practical tips to get you started.
- [Salesforce+ Admin Preview Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e1): Get up to speed on the latest AI innovations in App Builder, Flow, and Copilot.
- [Salesforce+ Event Release Readiness Live](https://www.salesforce.com/plus/experience/release_readiness_live): Winter '26 is packed with innovation. Join us as we as we highlight some of the top features and see how to accelerate productivity with Agentforce across the Customer360. Get your questions ready! Submit them to the product team using this Q&A form: https://salesforce.quip.com/IjD9AIye2md2
- [Salesforce+ Best of Release Readiness Live Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e8): Watch highlights from Release Readiness Live Spring '24
- [Salesforce+ Admin Preview Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e2): Join the Admin Relations team to learn what's new with Flow, cross-object fields, dynamic actions, and AI innovations like Prompt Builder, Copilot, and Einstein for Flow.
- [Salesforce+ Original Series Release Readiness Live Summer 24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24): Watch Release Readiness Live to learn about the top features in Summer '24. Discover new product innovations and experience interactive demos presented by our product experts.
- [Salesforce+ Salesforce Flow Spring '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_spring_24/episode/episode-s1e7): Join our Product Managers to get the latest innovations in Spring '24. We'll cover GPT updates, screen flows, Data Cloud, Transform &HTTP, Builder Experience, and more.
- [Salesforce+ CRM Analytics Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e4): Learn how to drive decisions with insights on operational analytics using intelligent mobile apps, Flows in mobile, and Data Cloud Direct. See how to boost productivity with Slack and CRM Analytics.
- [Salesforce+ Salesforce Flow Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e6): Discover a new way to manage flows with our latest innovation, the Automation Lightning App. And meet Repeaters, a new screen flow feature that lets you easily create multiple records on one screen.
- [Salesforce+ Release Readiness Highlights: Service Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e4): Our Service Cloud product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Monday, June 23rd at 1pm PST to hear their answers directly!
- [Salesforce+ Release Readiness Highlights: Agentforce](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e1): Our Agentforce product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Monday, June 23rd at 2PM PST to hear their answers directly!
- [Salesforce+ Best of Release Readiness Live Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e7): Watch highlights from Release Readiness Live Summer '24
- [Salesforce+ Developer Preview Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e2): Learn all about the latest developer features including how to build Data Cloud apps with SOQL in Apex. See our latest AI innovations in Prompt Builder, Copilot, and Model Builder for Developers.
- [Salesforce+ Release Readiness Highlights: Flow](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e2): Our Flow product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Monday, June 23rd at 12pm PST to hear their answers directly!
- [Salesforce+ Release Readiness Highlights: Energy and Utilities Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e9): Our Energy and Utilities Cloud product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Monday, June 23rd at 3PM PST to hear their answers directly!
- [Salesforce+ Release Readiness Highlights: Education Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e10): Our Education Cloud product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Wednesday, June 25th at 1pm PST to hear their answers directly!
- [Salesforce+ Release Readiness Highlights: Analytics](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e7): Our Analytics product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Tuesday, June 24th at 12PM PST to hear their answers directly!
- [Salesforce+ Original Series Release Readiness Live Winter 24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24): Watch Release Readiness Live to learn more about the top features from the Winter '24 release. Discover new product innovations and experience interactive demos presented by our product experts.
- [Salesforce+ Release Readiness Highlights: Platform](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e6): Our Platform product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Wednesday, June 25th at 12pm PST to hear their answers directly!
- [Salesforce+ Service Cloud Summer '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_24/episode/episode-s1e5): Meet My Service Journey, the latest in-app tool to personalize service. Plus, see how Einstein for Field Service uses generative AI to help teams work more productively and improve the service experience.
- [Salesforce+ Original Series Release Readiness Live Summer 25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25): Summer '25 is packed full of innovation. Check out these top feature highlights and see how Agentforce across the Customer360 creates a digital labor force that works alongside your human workforce.
- [Salesforce+ Release Readiness Highlights: Field Service](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e5): Our Field Service product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Tuesday, June 24th at 9AM PST to hear their answers directly!
- [Salesforce+ Best of Release Readiness Live Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e1): Watch highlights from Release Readiness Live Winter '24
- [Salesforce+ Admin Preview Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e2): Watch the latest innovations in the Winter '24 release and learn what's new with Flow GPT, User Access, Dynamic Forms and more.
- [Salesforce+ Release Readiness Highlights: Sales Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e3): Our Sales Cloud product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Tuesday, June 24th at 11am PST to hear their answers directly!
- [Salesforce+ Release Readiness Highlights: Slack](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_summer_25/episode/episode-s1e8): Our Slack product team has the highlights! Get your questions answered, just fill out this form http://sfdc.co/RRLS-25 and tune back in on Wednesday, June 25th at 9AM PST to hear their answers directly!
- [Salesforce+ Service Cloud Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e6): Watch product experts share the top features in the Winter '24 release. Learn about Core Service, Digital Engagement, Service Cloud Voice, and more.
- [Salesforce+ Sales Cloud Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e4): Discover how Sales GPT unlocks data, automation and AI at scale using new features from the Winter '24 release.
- [Salesforce+ Developer Preview Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e3): Explore the latest developer features, tooling, and innovations in the Winter '24 release.
- [Salesforce+ Developer Preview Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e1): Learn about the latest developer features including how to capture more events with new Data Cloud integration upgrades. See how you can improve developer productivity and code quality with new Lightning Web Components and TypeScript. Plus discover our top innovations in Prompt Builder, Agentforce, and more.
- [Salesforce+ Service Cloud Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e6): Discover how to integrate your entire data ecosystem with Agentforce, our newest innovation powered by Salesforce Data Cloud. Plus see how to personalize every engagement with trusted CRM data, boost team productivity, and drive faster resolutions.
- [Salesforce+ Original Series Release Readiness Live Winter 25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25): Watch Release Readiness Live to learn about the top features in Winter '25. Discover new product innovations and experience interactive demos presented by our product experts.
- [Salesforce+ Salesforce Flow Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e7): Discover the top features in the Winter 24 release. Learn about screen flows, the new transform element, extensible flow orchestration objects, HTTP post-action and more.
- [Salesforce+ CRM Analytics Winter '24](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_24/episode/episode-s1e5): Learn how you can drive decisions with insights on operational analytics, data platform, Intelligent App building, and Einstein Discovery.
- [Salesforce+ Sales Cloud Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e2): Learn how to simplify your Sales Cloud features with Sales Cloud Go, a new way to turn on Sales Cloud features with one click. Plus, see how the new Einstein Conversation Insights can help sales teams identify and prioritize metrics and conversations.
- [Salesforce+ CRM Analytics Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e7): Find out how to drive decisions with insights on operational analytics using intelligent mobile apps. See how to deliver real-time data using Data Cloud Direct. You'll also learn how to create more interactive and engaging CRM Analytics dashboards.
- [Salesforce+ Release Readiness Winter '26 Highlights: Service Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e10): The Service Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Agentforce](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e1): The Agentforce product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Admin Preview Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e4): Get up to speed on the latest AI innovations in App Builder, Flow, and more. Learn how you can boost productivity with our new autonomous service agent, Agentforce Service Agent.
- [Salesforce+ Release Readiness Winter '26 Highlights: Health Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e11): The Health Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Original Series Release Readiness Winter 26](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26): Winter '26 is packed with innovation. Join us as we as we highlight some of the top features and see how to accelerate productivity with Agentforce across the Customer360.
- [Salesforce+ Release Readiness Winter '26 Highlights: Life Sciences Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e3): The Life Sciences Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Education Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e4): The Education Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Commerce Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e8): The Commerce Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Slack](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e6): The Slack product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Sales Cloud](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e7): The Sales Cloud product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Release Readiness Winter '26 Highlights: Field Service](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e9): The Field Service product team is here with the highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Platform Integration Championship](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e10): Learn what's new and what's coming for Salesforce APIs, eventing, external services, data virtualization, and named credentials in an exciting environment where we will crown an integration champion.
- [Salesforce+ Release Readiness Winter '26 Highlights: Flow](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e5): The Flow product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ Event TDX London 2025](https://www.salesforce.com/plus/experience/tdx_london_2025): The time to become an Agentblazer is now. Tune into this must-attend event for developers. It's your chance to be at the forefront of the biggest transformation in software and application development in decades. It's all on Salesforce+ and all free.
- [Salesforce+ Salesforce Channels in Lightning](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e11): Learn how Salesforce channels bring team collaboration to customer data. Teams can efficiently and securely work together, make smarter decisions and take faster action, fueling customer success.
- [Salesforce+ Consumption Metrics Explained: Data Cloud and Agentforce](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e4): Learn how consumption is measured in Data Cloud and Agentforce - covering data usage, API calls, and more for better clarity, budgeting, and decision-making.
- [Salesforce+ Health Cloud Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e3): Discover how you can improve productivity and effectively manage patients with the latest Einstein for Health Cloud innovations. Learn how to enhance your CRM Analytics dashboards with interactive, engaging, and actionable content by incorporating Widget Flow Interactions. Find out how to build dashboards and calculate insights with Health Cloud's Connected Ecosystem.
- [Salesforce+ Think Like an Agent: Designing Reliable AI Instructions](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e3): This interactive session dives into the architectural thinking behind high-quality agent instructions and how to translate that thinking into logical, structured diagrams that AI can reliably execute.
- [Salesforce+ Original Series TDX 2025 London Highlights](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights): Experience the best bits of TDX at Agentforce World Tour London right here. Reimagine what's possible with Agentforce and lead the way in the agentic era.
- [Salesforce+ Agentforce RAG: Best Practices for Better Agents](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e5): Every AI agent needs proprietary data like docs, articles, emails, longform fields. RAG is the most powerful tool for that. Join us to learn real best practices, directly taken from implementations.
- [Salesforce+ Salesforce Flow Winter '25](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_live_winter_25/episode/episode-s1e5): Discover a new way to manage and validate flows with the new Flow validation experience. Gain insights into the performance of your automated processes with orchestrations in the Automation app.
- [Salesforce+ Agentforce Roadmap: What's New and What's Coming](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e2): Discover the latest updates for Agentforce and get a sneak peek at the roadmap, featuring upcoming features and enhancements to look forward to in future releases.
- [Salesforce+ Integrate Agentforce with Third-Party Systems](https://www.salesforce.com/plus/experience/tdx_london_2025/series/tdx_2025_london_highlights/episode/episode-s1e6): Join us for an overview of the different integration options when working with Agentforce. We'll cover APIs, code, and declarative options. You'll learn about different uses cases with examples.
- [Salesforce+ Release Readiness Winter '26 Highlights: Analytics](https://www.salesforce.com/plus/experience/release_readiness_live/series/release_readiness_winter_26/episode/episode-s1e2): The Analytics product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb
- [Salesforce+ 3 Tips to Optimize Your Lead Generation Strategy](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e10): Every business is dependent on inbound lead generation. Hear from Zand Ushijima how his team does it at scale with 3 tips to optimize your lead gen strategy.
- [Salesforce+ Bringing Balance & Peace to Daily Life](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e1): World Renowned Choreographer, Alonzo King teaches us how to remain balanced and peaceful in the midst of activity.
- [Salesforce+ 4 Tips to Boost Productivity with Slack](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e12): Tired of endless meetings, cluttered inboxes, and manual tasks? Boost productivity with these turbocharged tips. 🚀
- [Salesforce+ Original Series Original Series](https://www.salesforce.com/plus/series/original_series): Explore Salesforce+ original content filmed on location and in studio. These videos include stories of business innovation and transformation, trainings on how to get more out of Salesforce platforms, and more.
- [Salesforce+ 5 Tips for a Successful Implementation](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e15): Learn how Salesforce implements technology and business processes for our internal teams and customers, so we can accelerate time to value.
- [Salesforce+ CarMax](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e20): CarMax builds an innovative platform as it reconsiders how consumers buy cars in an increasingly digitized world.
- [Salesforce+ OneUnited Bank](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e22): Can the largest Black-owned bank in America undo years of economic inequality? OneUnited Bank uses innovative technology to help close the racial wealth gap.
- [Salesforce+ How Salesforce Delivers Customer Service](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e17): Ever wonder how Salesforce uses its own technology? Join our EVP of Customer Success, Jim Roth, to see how. Learn more: https://sfdc.co/deliverservice
- [Salesforce+ 4 Tips to Personalize & Scale Customer Adoption](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e13): Learn how to deliver personalized, seamless adoption experiences so that your customers can realize value quickly and keep coming back for more
- [Salesforce+ 3 Ways Salesforce Uses AI with Data and CRM](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e11): Learn how our internal teams across Sales, Service and Marketing use AI to increase efficiency and productivity.
- [Salesforce+ Formula 1](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e21): Formula 1 embraces new technology in their race to grow the sport and reach more fans worldwide.
- [Salesforce+ How Salesforce Turns Data into Meaningful Customer Moments](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e18): See how we use our Customer Data Platform to make compelling customer moments that become trusted relationships. Learn more: https://sfdc.co/personalizedcx
- [Salesforce+ DroneSeed](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e19): As catastrophic wildfires increase, reforestation is critical for carbon capture. DroneSeed is using innovative technology to revolutionize the process.
- [Salesforce+ How IT Leaders and Teams Can Power Productivity With Slack](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e16): Salesforce's business and informational technology teams are using Slack to solve problems faster and do their best work.
- [Salesforce+ 5 Steps to Prepare Your Organization for Generative AI](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e14): Learn how Salesforce uses Generative AI to create personalized experiences at scale.
- [Salesforce+ How I Solved It: Project Management with Sarah Pilzer](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e2): Sarah explains how to help businesses find solutions to complex projects and demonstrates skills from the Salesforce Admins Skills Kit: project management, data analysis, and business analysis.
- [Salesforce+ Rocket Companies](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e24): Rocket Companies uses technology to make home buying more convenient and accessible while making a difference in Detroit.
- [Salesforce+ Salesforce Developer Tooling](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e5): Learn how to use the Salesforce CLI and Salesforce Extensions for Visual Studio Code, how write a query in SOQL, and explore Salesforce APIs.
- [Salesforce+ Pandora](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e23): Pandora has enchanted charm collectors for over 40 years. See how it's reimagining the in-store experience while simultaneously improving its digital footprint.
- [Salesforce+ Making Magic Happen](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e25): In her quest to learn how to code, Marciana Davis unlocked a lifelong love of learning. Discover how she passes this love on to the next generation. Be a Trailblazer: sforce.co/BeATrailblazer
- [Salesforce+ Ownership is Key](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e26): Generational wealth starts with solid careers. Follow Aaron McGriff as he turns obstacles into stepping stones to pave his way to a career in tech. Be a Trailblazer: sforce.co/BeATrailblazer
- [Salesforce+ Code in Salesforce with Apex, SOQL, and DML](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e4): Learn about the Apex programming language, how to create a class and use SOQL to retrieve data, and how to use DML to modify the data layer.
- [Salesforce+ Build Lightning Web Components](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e3): Learn how to use Lightning Web Components and extend the Salesforce user interface.
- [Salesforce+ How to Provide AI-First Service in 2025](https://www.salesforce.com/plus/specials/how-to-provide-ai-first-service-in-2025): Watch how Salesforce and Zoomin are partnering to help service teams create a foundation for their organization's AI journey. Join EVP & GM of Service Cloud, Kishan Chetan, and CEO of Zoomin, Gal Oron as they share best practices and tips for how your org can prepare for the future of AI-first service.
- [Salesforce+ 3 Enablement Tips To Ignite Your Sales Engine](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e7): Learn how Salesforce is enabling our sales teams with the right tools and strategies to save on costs and drive success.
- [Salesforce Pricing: See Pricing Plans for All Salesforce Products](https://www.salesforce.com/pricing/): From our popular sales and CRM products to Service Cloud, Marketing Cloud Account Engagement, Salesforce Anywhere and Einstein, this page allows you to choose and view our pricing plans. Compare Salesforce product features, benefits and costs, across any edition including Essentials, Professional, Enterprise or Unlimited. Get started on our pricing overview page.
- [Salesforce+ The Salesforce Platform Overview](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e6): Get an overview of the Salesforce Platform and the out-of-the-box functionality that makes it easy for developers to build quickly and efficiently.
- [Salesforce+ Representation Matters](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e27): Tiffany Spencer is on a mission to help others land successful, high-paying careers. Learn how she advocates for more inclusivity in tech. Be a Trailblazer: sforce.co/BeATrailblazer
- [Salesforce+ 3 Tips to Automate & Scale Renewals](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e8): Learn how Salesforce built a renewals process for our customers that is data-driven, well-timed, and highly personalized.
- [archive](https://www.salesforce.com/releases/archive/):
- [Salesforce+ Trailblazing Women: Igniting Innovation - Dublin 2024](https://www.salesforce.com/plus/specials/trailblazing-women-igniting-innovation-dublin-2024): We're bringing together leading women and allies from across Europe for two empowering hours of conversation, learning, and connection at Trailblazing Women: Igniting Innovation.
- [Salesforce Resource Center: Free Articles, Videos, Tips & More](https://www.salesforce.com/resources/): Explore the Salesforce Resource Center for free articles, guides, best practices, research, videos, and more to help bring your company and customers together.
- [Platform Resources](https://www.salesforce.com/platform/enterprise-app-development/resources/): Get the most out of Salesforce Platform with resources likes guides, videos, tips, tricks, and best practices.
- [AI - Artificial Intelligence Resources, Events and Tips](https://www.salesforce.com/blog/ai/): Artificial intelligence moves fast. Keep up with the latest AI trends and learn more about how to make AI work for your organization.
- [Seven Segments Every Ecommerce Site Should Use for Personalization and Analysis](https://www.salesforce.com/resources/articles/7-segments-every-e-commerce-site-use-personalization-analysis/): Segmenting your customers into the right groups opens the door for more personalized experiences.
- [Gartner recognized Salesforce as a Leader](https://www.salesforce.com/resources/articles/2022-gartner-mq-b2b-marketing-automation/): Salesforce named a Leader in 2022 Gartner Magic Quadrant for B2B Marketing Automation Platforms
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Salesforce+ 3 Tips to Increase Agent Productivity](https://www.salesforce.com/plus/series/original_series/episode/episode-s1e9): The agent experience is essential to the customer experience. Learn how Salesforce increase agent productivity with 3 tips you can use for your teams.
- [The Business Case for ESG Strategy | How ESG Delivers Business Value](https://www.salesforce.com/resources/articles/business-case-for-esg-form/): Discover seven ways ESG strategy delivers business value; then take action at your organization.
- [AI's Role in Transforming Sales Processes in the Hospitality Industry](https://www.salesforce.com/travel-hospitality-transportation/hospitality/ai-sales/): Leveraging AI to reshape sales strategies and guest experiences in hospitality
- [How to Boost Profitability with Digital Marketplace Capabilities](https://www.salesforce.com/resources/articles/boost-profitability-marketplace-capabilities-form/): Diversify revenue streams, reduce inventory risk, and win loyalty with a digital marketplace.
- [The Battle for Attention](https://www.salesforce.com/media/the-battle-for-attention/): Bringing Intelligence to a New Media Ecosystem
- [Why Automation in Manufacturing Services Is Going Hyper](https://www.salesforce.com/resources/articles/automation-in-manufacturing-service-going-hyper/): Learn how manufacturers are surging to hyperautomation to improve customer service experiences.
- [Build a stronger sales process for your small business.](https://www.salesforce.com/resources/articles/build-stronger-sales-process-small-business/): Learn how to build a strong sales process by checking out our comprehensive infographic.
- [The Business Case for ESG Strategy | How ESG Delivers Business Value](https://www.salesforce.com/net-zero/business-case-for-esg/): Learn the business case for ESG and discover 7 ways ESG delivers value; then take action.
- [What Are Customer Expectations, and How Have They Changed?](https://www.salesforce.com/resources/articles/customer-expectations/): The combination of experience, trust, and technology fuel customer expectations.
- [Canva expands its footprint with the help of Salesforce.](https://www.salesforce.com/resources/articles/canva-expanded-enterprise-footprint/): Read how Canva expands its footprint with the help of Salesforce.
- [How Auto Dealers Can Fast Track Efficient Growth Through Customer Data](https://www.salesforce.com/resources/articles/customer-loyalty-automotive-industry/): Unify your data to hit the gas pedal on more valuable customer loyalty in the automotive industry
- [Redefining the CDP: 5 use cases that connect data across departments to drive measurable results.](https://www.salesforce.com/resources/articles/cdp-data-activation-guide/):
- [Redefining the CDP: 5 use cases that connect data across departments to drive measurable results.](https://www.salesforce.com/resources/articles/cdp-data-activation-guide-conf/):
- [Complete Guide: Setting Up Your Business Finances for the First Time](https://www.salesforce.com/resources/articles/complete-guide-setting-up-your-business-finances/): Not sure where to start with small business finances? Check out our guide for beginners.
- [Net Zero Cloud](https://www.salesforce.com/net-zero/cloud/): ESG readiness starts with Net Zero Cloud, Salesforce's complete ESG software. Unify ESG data and automate ESG reporting with Einstein AI.
- [How to Boost Profitability with Digital Marketplace Capabilities](https://www.salesforce.com/retail/resources/boost-profitability-marketplace-capabilities/): Diversify revenue streams, reduce inventory risk, and win loyalty with a digital marketplace.
- [How Are Customer Touch Points Changing?](https://www.salesforce.com/resources/articles/customer-touch-points/): The shift to digital engagement impacts customer touch points across sales, service, marketing, and ecommerce.
- [Conquer Audience Engagement in Media & Entertainment Through Personalized Experiences](https://www.salesforce.com/retail/audience-engagement/): Learn how to improve connections with subscribers so they consume more of your content.
- [A Day in the Life of a Salesperson](https://www.salesforce.com/resources/articles/day-in-the-life-of-a-salesperson/): Learn the daily tips for success from some of today's top salespeople.
- [How to Create Empathetic Insurance Customer Experiences](https://www.salesforce.com/resources/articles/empathetic-customer-experiences/): Five Salesforce best practices to help insurers create empathetic customer experiences.
- [How CarMax is disrupting automotive retail for a second time.](https://www.salesforce.com/automotive/disrupting-automotive-retail-carmax/): Read How CarMax is disrupting automotive retail for a second time.
- [Amplify Your Existing Technology](https://www.salesforce.com/resources/articles/energy-utilities-transformation/): Learn how energy and utilities companies can unlock data to create amazing customer experiences.
- [E-Commerce Marketing Reimagined: Maintaining Connections During COVID-19](https://www.salesforce.com/resources/articles/ecommerce-marketing-covid-19/): See why brands should keep a strategic focus on e-commerce during times of change.
- [Digital Transformation in Oil and Gas](https://www.salesforce.com/energy-utilities/resources/digital-transformation-oil-gas/): Learn how to take advantage of opportunities to adapt and thrive.
- [Who's Customer #1? Your Employees. Here's What Leaders Need to Know.](https://www.salesforce.com/resources/articles/empathetic-leadership-future-of-work/): Leading with an empathetic approach is defining the future of work.
- [Creating the Connected Utility](https://www.salesforce.com/resources/articles/energy-crm-connected-utility/): How an energy CRM can enhance customer experience and transform operations
- [Redefine the communications selling experience](https://www.salesforce.com/resources/articles/ai-telecom-sales-form/): See how data and AI can help you unlock efficiency, increase productivity, and supercharge sales.
- [The Small Business Guide to Employee Wellbeing](https://www.salesforce.com/resources/articles/employee-wellbeing-guide/): Here's how small businesses can create programs that improve employee wellbeing.
- [4 Ways to Lower Costs, Wow Travelers, and Drive Growth in Travel & Hospitality](https://www.salesforce.com/resources/articles/drive-travel-and-hospitality-growth-form/): Give your employees the tools they need to boost productivity and exceed traveler expectations at every step of their journey.
- [4 Ways to be Agile During the Biggest Energy Opportunity in 100 Years](https://www.salesforce.com/resources/articles/energy-opportunity-100-years/): Utilities can thrive with a data-driven approach for service, capital investments, and CX.
- [Unlock Efficiencies for a More Engaging Automotive Customer Experience](https://www.salesforce.com/resources/articles/engaging-automotive-customer-experience/): How Salesforce is helping OEMs increase productivity and lifetime value while reducing costs.
- [Improve Engagement and Fill Jobs Faster with Automation, AI, and Real-time Data](https://www.salesforce.com/resources/articles/fill-jobs-faster-with-automation-form/): Lower costs, be more productive, and rally your recruiters around a single, shared view of every candidate, role, and client.
- [Boost revenue now with more efficient advertising sales.](https://www.salesforce.com/resources/articles/evolution-advertising-sales-media-buying/): Learn how a comprehensive platform for converged media buying and advertising is key to growth.
- [How to Boost Productivity in Your Healthcare Provider Call Center](https://www.salesforce.com/resources/articles/healthcare-call-center-form/): Technology can help reduce costs with automation and increased operational efficiency.
- [Generative AI and Field Service](https://www.salesforce.com/resources/articles/field-service-idc-gen-ai/): Explore the transformative potential of Field Service and AI through this insightful IDC Blog, showcasing how it seamlessly integrates AI, Data, and CRM to empower customer service teams in leveraging trustworthy real-time data and AI capabilities.
- [Everything You Need to Know About Content Management Systems](https://www.salesforce.com/resources/articles/everything-you-need-to-know-about-cms/): Learn how a CMS helps create, publish, and manage content to deliver personalized web experiences.
- [How Payers Can Transform the Member Experience to Boost Revenue](https://www.salesforce.com/resources/articles/healthcare-contact-center-form/): See how your contact center can unlock cost savings & increase member satisfaction with Salesforce.
- [Enhance Patient and Member Engagement Guide](https://www.salesforce.com/resources/articles/healthcare-engagement-guide/): How payers and providers can build trust and loyalty with personalized experiences.
- [Enhance Patient and Member Engagement Guide](https://www.salesforce.com/resources/articles/healthcare-engagement-guide-form/): How payers and providers can build trust and loyalty with personalized experiences.
- [Evolving Into A New Era for Staffing & Recruiting With AI + Data + CRM](https://www.salesforce.com/resources/articles/evolving-into-a-new-era-for-staffing-and-recruiting-with-ai-form/): How automation & AI help recruiters streamline operations, increase productivity & drive growth.
- [Integration, Interoperability, and the Future of Healthcare](https://www.salesforce.com/resources/articles/future-of-healthcare/integrated-healthcare-solutions/): Interoperability and integration are critical to building connected healthcare experiences.
- [What Is Interoperability? The Future of Healthcare](https://www.salesforce.com/resources/articles/future-of-healthcare/): Interoperability and integration are critical to building connected healthcare experiences.
- [Great SMB communications experiences drive revenue and increase sales.](https://www.salesforce.com/resources/articles/enhance-smb-customer-experience-form/): See how Salesforce is helping CSPs enhance SMB experiences more efficiently and effectively.
- [How EIGENSONNE Made Solar Easy and Accessible Using Automation](https://www.salesforce.com/resources/articles/how-eigensonne-made-solar-easy-with-automation/): A solar panel installer improved customer experience and transformed the QA process with automation
- [Enhance Patient and Member Engagement Guide](https://www.salesforce.com/resources/articles/healthcare-engagement-guide/chapter-two/): How payers and providers can build trust and loyalty with personalized experiences.
- [The Flexibility Imperative: CEOs, Employees, and the Future of Work](https://www.salesforce.com/resources/articles/flexibility-imperative-future-of-work/): How leaders are reimagining business with new workplace models that build organizational trust.
- [How InsideView Unlocks Revenue Performance with ABM](https://www.salesforce.com/resources/articles/how-insideview-unlocks-revenue-performance-with-abm/): Read Trailblazer Tell-All: How InsideView Unlocks Revenue Performance with ABM.
- [How Consulting & Accounting Firms Can Harness Data to Unlock Opportunity and Drive Growth](https://www.salesforce.com/resources/articles/how-consulting-and-accounting-firms-can-harness-data-to-unlock-opportunity-and-drive-growth-form/): Discover how leveraging data and AI can help you stay ahead of the competition.
- [How ABM Strategies Help Lyft Reach More Customers at the Right Time](https://www.salesforce.com/resources/articles/how-lyfts-abm-strategies-help-it-reach-more-customers-at-the-right-time/): Lyft reveals how Salesforce helps it pinpoint the right moment to engage the best accounts.
- [Design next-gen clinical trials with data and AI](https://www.salesforce.com/resources/articles/clinical-trials-technology-form/): Discover how these technologies can help streamline processes, increase efficiency, and get therapies to market (and patients) faster.
- [How Valpak Uses Account-Based Marketing for Small Business](https://www.salesforce.com/resources/articles/how-valpak-uses-account-based-marketing-for-small-businesses/): Read Trailblazer Tell-All: How Valpak Uses Account-Based Marketing for Small Business.
- [How small business ICS+ experienced big wins in productivity.](https://www.salesforce.com/resources/articles/ics-big-wins-productivity/): Learn about the steps ICS+ took to slash manual tasks and give time back to its employees.
- [Everything You Need to Know About Healthcare Technology Platforms](https://www.salesforce.com/healthcare-life-sciences/resources/healthcare-platform-pharmaceuticals/): Healthcare platforms can help solve the obstacles, pain points, and barriers to care you face every day
- [Everything You Need to Know About Healthcare Technology Platforms](https://www.salesforce.com/healthcare-life-sciences/resources/healthcare-platform/): Connected data can help you solve operational pain points through a complete view of your business.
- [How to Update Your Business Plan](https://www.salesforce.com/resources/articles/how-to-update-your-business-plan/): Businesses that can adjust their business plans can better respond to opportunities and challenges.
- [See How Engineering & Construction Firms are Boosting Productivity](https://www.salesforce.com/engineering-construction-real-estate/resources/how-to-boost-construction-productivity/): The industry races to unify data to lower bid costs and streamline delivery - all while meeting rising customer expectations
- [3 steps suppliers can take to improve C&I energy management offerings](https://www.salesforce.com/resources/articles/improve-commercial-and-industrial-energy-management/): Learn how to meet customer demands with personalized offers and speed.
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/resources/articles/intelligence-playbook-communications-service-form/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [Everything You Need to Know About Healthcare Technology Platforms](https://www.salesforce.com/healthcare-life-sciences/resources/healthcare-platform-medtech/): Connected data can help you solve operational pain points through a complete view of your business.
- [Best Pharma CRM Software](https://www.salesforce.com/healthcare-life-sciences/pharma-software/): Learn how pharma CRM software can use automation to break data silos and deliver curated therapy specific support programs from clinical to commercial.
- [Everything You Need to Know About Healthcare Technology Platforms](https://www.salesforce.com/healthcare-life-sciences/resources/healthcare-platform-providers/): Connected data can help you solve operational pain points through a complete view of your business.
- [How to Manage Accounting for Small Businesses](https://www.salesforce.com/resources/articles/managing-accounting-for-small-business/): Learn accounting basics including cash flow, tax liabilities, and avoiding costly oversights.
- [How automation saves communications service providers time and money](https://www.salesforce.com/resources/articles/lead-to-order-automation-communications-providers-form/): Read How lead-to-order automation saves communications service providers time and money.
- [Build a Marketing & Service Strategy](https://www.salesforce.com/resources/articles/marketing-customer-service-conf/):
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/communications/resources/the-intelligence-playbook-for-communications-service-providers/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [Scheduling the Ideal Sales Day: 5 Ideas for Structuring Your Time](https://www.salesforce.com/resources/articles/ideal-sales-day/): Follow these five tips to spend more of your time on sales initiatives.
- [Salesforce helps Humu make work better for everyone.](https://www.salesforce.com/resources/articles/humu-makes-work-better/): Humu is focused on making work better for everyone with some help from Salesforce Essentials.
- [Mashgin enhances customer satisfaction and team unity with Salesforce.](https://www.salesforce.com/resources/articles/mashgin-customer-satisfaction-team-unity/): Mashgin has seen a +104% increase in Net Promoter Score (NPS) utilizing Essentials.
- [Build a Marketing & Service Strategy](https://www.salesforce.com/resources/articles/marketing-customer-service/): Learn how to build a connected marketing and customer service stategy in four steps. Download the guide today to learn more.
- [How to Get Patients in the Digital Front Door](https://www.salesforce.com/resources/articles/omnichannel-healthcare-form/): Patients want compelling digital experiences from healthcare providers. Here's how to create them.
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/communications/resources/the-intelligence-playbook-for-communications-service-providers/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [The Intelligence Playbook for Communications Service Providers](https://www.salesforce.com/communications/resources/the-intelligence-playbook-for-communications-service-providers/): Here's how a smart data strategy, AI, and intelligent analytics help providers deliver fast, flexible, and frictionless customer experiences.
- [Loyalty Beyond Discounts: How Manufacturers Can Engage Channel Partners](https://www.salesforce.com/manufacturing/manufacturer-loyalty-programs/): Learn how to capture both wallet share and mindshare with manufacturer loyalty programs.
- [How Streamlining Data Helps Media Companies Drive Efficiency and Increase Ad Sales](https://www.salesforce.com/media/media-companies-streamlining-data/): Increase efficiency and productivity and boost ad sales by optimizing your data
- [The Media and Entertainment Intelligence Playbook](https://www.salesforce.com/media/media-entertainment-intelligence-playbook/): Read The Media and Entertainment Intelligence Playbook: Drive smart decision-making and tailor every customer experience.
- [5 Ways to Turn Casual Fans Into Superfans Through Data & AI](https://www.salesforce.com/resources/articles/personalizing-fan-journey-form/): Read about using technology to personalize the fan journey to build a lasting relationship.
- [The New Way to Buy Cars Is Online](https://www.salesforce.com/resources/articles/online-car-buying-form/): Here's how to evolve your online car-buying experience to drive revenue.
- [How unifying data and connecting systems drives business success in pharma](https://www.salesforce.com/resources/articles/patient-centricity/): Discover how pharmaceutical companies can enhance patient programs while reducing operational costs.
- [Optimize the Selling Process for Staffing & Recruiting with Automation & AI](https://www.salesforce.com/resources/articles/optimize-the-selling-process-for-staffing-and-recruiting-with-automation-and-ai-form/): How AI + Data + CRM can empower sellers to drive growth through personalized experiences
- [PepTalkHer helps close the gender pay gap with Salesforce.](https://www.salesforce.com/resources/articles/peptalkher-close-gender-pay-gap/): PepTalkHer is dedicated to closing the gender pay gap by coaching women to be more confident.
- [How Better Connections Between OEMs and Dealers Drive Better Connections with Customers](https://www.salesforce.com/manufacturing/oem-manufacturer-dealer-connections/): Improve the Customer Experience through OEM and Dealer Collaboration
- [Peak Traffic? No Problem. How to Scale and Prevent Website Downtime](https://www.salesforce.com/resources/articles/prevent-website-downtime-form/): Is your storefront ready for a peak shopping? Here's how to prepare and scale smoothly.
- [Merging Driver and Vehicle Data for a New Automotive Experience](https://www.salesforce.com/automotive/merging-driver-vehicle-data/): Data from the connected ecosystem can help achieve higher revenue and reduced time to market.
- [Everything You Need to Know About Healthcare Technology Platforms](https://www.salesforce.com/healthcare-life-sciences/resources/healthcare-platform-payers/): Connected data can help you solve operational pain points through a complete view of your business.
- [How to Get Patients in the Digital Front Door](https://www.salesforce.com/healthcare-life-sciences/resources/omnichannel-healthcare/): Patients want compelling digital experiences from healthcare providers. Here's how to create them.
- [3 Phases to Prioritize Your Digitalization Journey](https://www.salesforce.com/resources/articles/prioritizing-your-digitalization-journey/): Read why a phased approach to digital transition secures small wins that lead to long term success.
- [5 Ways to Turn Casual Fans Into Superfans Through Data & AI](https://www.salesforce.com/media/personalizing-fan-journey/): Read about using technology to personalize the fan journey to build a lasting relationship.
- [AI Agents Supercharge Retailers' Loyalty Programs](https://www.salesforce.com/resources/articles/retail-loyalty-programs-form/): From Predictable to Personalized: Rethinking the Loyalty Experience
- [Piedmont Healthcare Boosts Patient Engagement During a Crisis.](https://www.salesforce.com/healthcare-life-sciences/piedmont-healthcare-covid-response/): See how Piedmont Healthcare transformed its call center to help more patients.
- [Great Resignation? It's really about a Great Disconnect. Learn how to fix it.](https://www.salesforce.com/resources/articles/prevent-great-resignation-employee-experience/): Salesforce Chief Growth Evangelist Tiffani Bova explains why focusing on the employee experience is the best way to future-proof your business.
- [Smooth and effective: Here's how automation and AI revolutionizes customer service for communications service providers](https://www.salesforce.com/resources/articles/service-automation-form/): Harness AI and automation to free teams from mundane tasks and deliver quality service to customers.
- [Prove marketing ROI, amplify your brand, and drive sales](https://www.salesforce.com/resources/articles/prove-marketing-roi-amplify-your-brand-and-drive-sales-form/): Dedicated solutions for transportation and logistics companies
- [Revolutionize Marketing and Drive Personalization in Home Services](https://www.salesforce.com/resources/articles/revolutionalize-marketing-and-drive-personalization-in-home-services-form/): See how CRM + AI + Data + Trust is helping home services companies exceed expectations and stay ahead of the competition
- [Discover smart cost-cutting solutions for automotive businesses.](https://www.salesforce.com/resources/articles/smarter-savings-automotive/): Learn how you can save money and streamline vehicle experiences with Salesforce.
- [How to Automate Workflows](https://www.salesforce.com/mulesoft/how-to-automate-workflows/): Learn how to prioritize which business processes are the best candidates for automation.
- [The Next Stages of Generative AI](https://www.salesforce.com/resources/articles/service-idc-generative-ai/): Explore the transformative potential of Service GPT through this insightful IDC Blog, showcasing how it seamlessly integrates AI, Data, and CRM to empower customer service teams in leveraging trustworthy real-time data and AI capabilities.
- [How to Boost Medical Device and Pharma Sales with Connected Portals](https://www.salesforce.com/healthcare-life-sciences/resources/pharma-med-device-sales/): Your guide to enable self-service, increase revenue, and improve patient outcomes
- [The Small Business Guide to Internal Communication](https://www.salesforce.com/resources/articles/small-business-guide-internal-communication/): Here's how to build an employee communication strategy for delivering important information.
- [What is Retail Customer Experience](https://www.salesforce.com/retail/retail-experience/): Create retail customer experiences that build brand love and increase efficiency.
- [Tableau Data Explorer Reveals Insights from 2024 World Economic Forum (WEF) Travel & Tourism Report](https://www.salesforce.com/resources/articles/tableau-insights-wef-travel-and-tourism-report/): Discover Key Industry Trends and Interactive Visualizations Shaping the Future of Global Tourism
- [The top 5 ways AI is Unlocking Growth Opportunities in the Travel and Hospitality Industry](https://www.salesforce.com/resources/articles/top-5-ways-ai-is-unlocking-growth-opportunities-in-the-travel-and-hospitality-industry-form/): Discover how artificial intelligence is revolutionizing customer experience and operational efficiency
- [The key to personalizing your telco? AI-powered customer service](https://www.salesforce.com/communications/artificial-intelligence/guide/telco-service-automation/): Here's how AI and automation can deliver personalized experiences and revolutionize customer service.
- [Reimagine the Telco Retail Experience: Turn Up The Dial on Digital](https://www.salesforce.com/resources/articles/telco-guide-retail-experience/turn-up-digital/): Learn how to create intelligent and intuitive shopping experiences with the help of AI.
- [Reimagine the Telco Retail Experience: Enable Retail Store Associates](https://www.salesforce.com/resources/articles/telco-guide-retail-experience/enable-retail-associates/): Learn how to drive intelligent telco customer experience management with the right digital tools.
- [How Communication Service Providers Can Reimagine Retail](https://www.salesforce.com/resources/articles/telco-guide-retail-experience/): Learn how telcos can reimagine the retail experience to build long-term trust with customers.
- [SmartRent Delivers Seamless Property Management with Salesforce](https://www.salesforce.com/retail/smartrent-delivers-seamless-prop-mgmt/): Learn how SmartRent's adoption of a CRM platform led to a banner year
- [From Predictable to Personalized: Rethinking the Loyalty Experience](https://www.salesforce.com/retail/resources/retail-loyalty-programs/): Learn to use data, AI, and trust to connect with shoppers through retail loyalty programs.
- [How AI is Unlocking Growth in the Travel & Hospitality Industry](https://www.salesforce.com/travel-hospitality-transportation/ai/): Discover how artificial intelligence is revolutionizing customer experience and operational efficiency
- [Top Financial Services Customer Experience Trends](https://www.salesforce.com/resources/articles/top-financial-services-customer-experience-trends/): Customers expect a quality experience from financial services providers. Are you providing one?
- [How to Boost Medical Device and Pharma Sales with Connected Portals](https://www.salesforce.com/resources/articles/pharma-med-device-sales-form/): Your guide to enable self-service, increase revenue, and improve patient outcomes
- [How to deliver faster ROI on your fiber investment with AI and Automation](https://www.salesforce.com/resources/articles/turn-your-fiber-prospects-into-loyal-customers-with-actionable-data-form/): Get in on the fiber boom with a solid data and AI strategy that delivers more subscribers and customer loyalty
- [Transforming Travel and Hospitality experiences with data and AI](https://www.salesforce.com/resources/articles/transforming-travel-and-hospitality-experiences-with-data-and-ai-form/): Discover how travel and hospitality companies can access and activate their data in order to:
- [New Salesforce Research Reveals Changes in Communication Industry](https://www.salesforce.com/communications/resources/new-salesforce-research-reveals-changes-in-communication-industry/): How providers can fend off emerging competitors, monetize investments, and streamline service.
- [The Future of Manufacturing Is All About the Customer Experience](https://www.salesforce.com/resources/articles/top-tips-manufacturing-quality-customer-experience/): Learn how to create the new competitive advantage in manufacturing: a great customer experience.
- [Trends in the Communications Industry](https://www.salesforce.com/communications/resources/trends-in-the-communications-industry/): Streamlined experiences, network monetization and better service has never been more important.
- [Trends in the Communications Industry](https://www.salesforce.com/communications/resources/trends-in-the-communications-industry/): Streamlined experiences, network monetization and better service has never been more important.
- [A 5-Step Guide to Sustainable Business Travel](https://www.salesforce.com/resources/articles/sustainable-business-travel-form/): Reduce emissions without grounding your employees.
- [Virtual Sales Kickoffs: A Playbook for Skilling Up Your Teams](https://www.salesforce.com/resources/articles/virtual-sales-kickoff/): A digital-first sales kickoff is a chance to celebrate wins and rally around new initiatives.
- [WR Immigration leveraged Salesforce to raise the bar for legal tech.](https://www.salesforce.com/resources/articles/wr-immigration-raises-bar/): WR Immigration has grown into an industry-leading example of how to use technology in law.
- [New Salesforce Research: How Health Organizations Build Trust](https://www.salesforce.com/resources/articles/trust-in-healthcare-importance/): New insights from 12,000 health consumers around the world reveal a new trust imperative
- [The Prosumer Relationship: Are Utilities Ready?](https://www.salesforce.com/resources/articles/the-prosumer-relationship/): Read how utilities are navigating the prosumer relationship and tackling step-by-step transformation.
- [Turn Your Fiber Prospects into Loyal Customers with Actionable Data](https://www.salesforce.com/communications/resources/turn-your-fiber-prospects-into-loyal-customers-with-actionable-data/): Get the most out of your fiber investment with data-driven automation.
- [Automotive](https://www.salesforce.com/blog/category/automotive/):
- [Salesforce Platform for Application Development](https://www.salesforce.com/platform/): The Salesforce Platform unifies Data, AI, CRM, Development, and Security into a single, comprehensive platform. Learn more about Salesforce's application development platform.
- [COVID-19 Response Resources](https://www.salesforce.com/resources/covid-19-response/): Check out our free resources and guidance to help your company develop a plan to reopen your business and return to work safely.
- [What is a Customer Engagement Score?](https://www.salesforce.com/marketing/customer-engagement-score/): Find out how to calculate customer engagement scores and use them for audience segmentation.
- [The Path for Wholesale Telecommunications: 3 Strategies for the Future](https://www.salesforce.com/resources/articles/wholesale-telecom-strategies/): Transform your wholesale telecommunications strategy to meet changing customer expectations.
- [The Consumer Goods Growth & Profitability Playbook](https://www.salesforce.com/resources/consumer-goods/growth-profitability-playbook-form/): As the industry looks for a path to profitable growth, start by harnessing the power of your data.
- [Automation](https://www.salesforce.com/blog/tag/automation/):
- [The Commerce Crew: The Community for Commerce Professionals](https://www.salesforce.com/blog/commerce/): Join the foremost experts in commerce. Learn valuable skills, stay up on the trends, and make an impact on the community.
- [Your Brand's Guide to Success: Winning with Consumer Goods Cloud](https://www.salesforce.com/resources/consumer-goods/winning-with-consumer-goods-cloud/): Learn to use AI and data to increase productivity, drive higher margins, and reach business goals.
- [Trends in the Communications Industry](https://www.salesforce.com/communications/resources/trends-in-the-communications-industry/): Streamlined experiences, network monetization and better service has never been more important.
- [Explore business resources by content type.](https://www.salesforce.com/resources/content-type/): Get advice from industry leaders via articles, videos, podcasts, reports, webinars, and more.
- [Communications Blog](https://www.salesforce.com/blog/category/communications/): Read all about AI-powered tips, tools, and techniques for communication service providers right here on the Salesforce Blog.
- [Tableau Data Explorer Reveals Insights from 2024 World Economic Forum (WEF) Travel & Tourism Report](https://www.salesforce.com/resources/articles/tableau-insights-wef-travel-and-tourism-report-form/): Discover Key Industry Trends and Interactive Visualizations Shaping the Future of Global Tourism
- [Stronger customer connections help astara increase turnover by 300%](https://www.salesforce.com/resources/customer-stories/astara/): astara boosts lead conversion and customer loyalty by 30% with Einstein 1.
- [Consumer Goods](https://www.salesforce.com/blog/category/consumer-goods/): How can technology improve consumer goods? Learn the latest trends, and best practices for retail and consumer goods stores of all kinds.
- [The CA Department of Motor Vehicles scales service, drives innovation.](https://www.salesforce.com/resources/customer-stories/california-department-of-motor-vehicles/): See how automating workflows & replatforming infrastructure helps teams serve more people faster.
- [Form Customer Relationships that Work: Tips and Best Practices](https://www.salesforce.com/blog/category/customer-relationships/): Create more meaningful customer relationships and increase loyalty. How? The right data and AI will light the path forward.
- [Breitling puts sustainability in the spotlight with Salesforce](https://www.salesforce.com/resources/customer-stories/breitling/): Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.
- [How do you provide premier education at scale? ASU goes cutting edge.](https://www.salesforce.com/resources/customer-stories/asu-personalization-boosts-recruitment/): Learn how personalization helped ASU boost recruitment and strengthen student relationships.
- [Service visits are costly. Here's how ADT reduced them by 40%.](https://www.salesforce.com/resources/customer-stories/adt-reduced-customer-service-cost/): Learn how ADT saves more and serves customers faster with Visual Remote Assistant.
- [Wrong order? Uber Eats resolves cases faster by automating workflows.](https://www.salesforce.com/resources/customer-stories/automating-workflows-uber-eats/): Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
- [AAA's personalized service puts 60 million in the driver's seat.](https://www.salesforce.com/resources/customer-stories/aaa-automation-reduced-response-times/): Learn how AAA reduced response times by 10% with automation.
- [Cherokee Nation Advances Citizen Engagement In the Cloud](https://www.salesforce.com/resources/customer-stories/cherokee-nation/): Read how The Cherokee Nation uses a "single front door" strategy to impact customer experiences.
- [Currys' omnichannel experience wows customers with Salesforce.](https://www.salesforce.com/resources/customer-stories/currys/): Find out how the UK's electrical retailer of choice took omnichannel to the next level.
- [The City of Toronto Upgrades Its Non-Emergency Service Communications.](https://www.salesforce.com/resources/customer-stories/city-of-toronto/): Learn how the City of Toronto reinvented its internal systems and improved how they communicate with their community.
- [The City of Grande Prairie embraces digital-first customer service.](https://www.salesforce.com/resources/customer-stories/city-of-grande-prairie/): Discover how one city modernized its customer experience.
- [Snack on this: General Mills triples engagement with data and AI.](https://www.salesforce.com/resources/customer-stories/general-mills-consumer-engagement-ai-data/): General Mills deepens consumer engagement using data on their recipe and philanthropic preferences.
- [The FDIC and USDA Rural Development is innovating in government.](https://www.salesforce.com/resources/customer-stories/fdic-usda-rural-development-innovation/): USDA-RD and FDIC utilize interagency collaboration to modernize congressional interactions.
- [How FOX Sports transformed event production operations.](https://www.salesforce.com/resources/customer-stories/fox-sports/): The sports channel uses Salesforce to create a single view of its customers.
- [How Mercedes-Benz is reinventing itself to be more customer-centric.](https://www.salesforce.com/resources/customer-stories/become-customer-centric-mercedes-benz/): Learn how Mercedes-Benz is partnering with Salesforce to become a more customer-centric company.
- [Four Steps to Building a Self-Service B2B Online Storefront](https://www.salesforce.com/resources/customer-stories/chambers-gasket-online-storefront/): See how Chambers Gasket built an online portal that frees up sales reps to pursue new business.
- [Read how a flexible platform helped small businesses adapt.](https://www.salesforce.com/resources/customer-stories/how-a-flexible-platform-helped-small-businesses-adapt/): Discover the challenges small businesses faced during the pandemic and how they overcame them.
- [That chair you bought? See how MillerKnoll computes its carbon impact.](https://www.salesforce.com/resources/customer-stories/how-millerknoll-computes-carbon-impact/): Learn how great design impacts everything from desk chairs to planet health at MillerKnoll.
- [H.R. Owen puts luxury in every touchpoint with Salesforce](https://www.salesforce.com/resources/customer-stories/hrowen/): Prestigious car retailer creates lifetime value with automated workflows and Customer 360.
- [From 6 systems to 1: Cruise drives efficiency and boosts productivity](https://www.salesforce.com/resources/customer-stories/cruise-efficiency-productivity/): Learn how Salesforce experts helped Cruise, the driverless rideshare company, transform in four months.
- [How IBM´s collaborative communities build a more vibrant work culture.](https://www.salesforce.com/resources/customer-stories/ibm-collaborative-communities-work-culture/): Learn how IBM collaborates to build deeper employee, partner, and customer connections.
- [The Indiana Housing and Community Development Authority launches a cloud platform that gets ERAP funding to the people who need it most.](https://www.salesforce.com/resources/customer-stories/indiana-housing-community-development/): Managing rental assistance on the cloud
- [GE Renewable Energy creates a user-friendly B2B storefront.](https://www.salesforce.com/resources/customer-stories/general-electric-b2b-storefront/): Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
- [Close the digital divide with a cloud-based grants management system.](https://www.salesforce.com/resources/customer-stories/how-national-broadband-access-closes-the-digital-divide/): Learn how NTIA is working to distribute $48B in grants in fast, scalable, and transparent way.
- [How Humana uses data to bring patients back to the doctor.](https://www.salesforce.com/resources/customer-stories/humana-data-building-patient-trust/): Learn how Humana uses data to build trust with long-term members.
- [Proactive, personalized expertise helps KONE deliver innovation faster](https://www.salesforce.com/resources/customer-stories/kone-streamlined-field-operations/): Learn how working with a Technical Account Manager helped deliver innovation faster.
- [Don't wait years for results. See how Ford is reinventing itself fast.](https://www.salesforce.com/resources/customer-stories/ford-reinventing-customer-experience/): Reinventing your business doesn't have to be slow. See how Ford went from 0 to 60 with Salesforce.
- [John Lewis builds trusted relationships with data and AI.](https://www.salesforce.com/resources/customer-stories/john-lewis-trusted-relationships-data-ai/): Learn how John Lewis put customers first by centralising its data.
- [Maricopa County Assessor's Office leverages an omnichannel approach to serve customers anytime, anywhere](https://www.salesforce.com/resources/customer-stories/maricopa-county-office/): A personalized platform approach.
- [Ordering snacks? Kellogg can fill your cart for you, thanks to data.](https://www.salesforce.com/resources/customer-stories/kellogg-shelf-revenue/): See how data powers suggested orders and support for Kellogg's smaller B2B customers.
- [How Orlando City SC uses data to understand and reward its fans.](https://www.salesforce.com/media/how-orlando-city-sc-uses-data/): Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.
- [The National Ignition Facility Makes Headway In Scientific Innovation](https://www.salesforce.com/resources/customer-stories/national-ignition-facility-scientific-innovation/): National Ignition Facility supports the nation's scientific capability with the cloud
- [New Hanover County introduces an omni-channel customer experience.](https://www.salesforce.com/resources/customer-stories/new-hanover-county/): New Hanover County develops an omnichannel customer service strategy.
- [New Mexico Department of Finance and Administration transforms its ERAP.](https://www.salesforce.com/resources/customer-stories/new-mexico-rental-assistance/): See how one state used Salesforce to help renters in times of crisis.
- [NASA's strategy is an example of how to keep the mission relevant.](https://www.salesforce.com/resources/customer-stories/nasa-increase-engagement-strengthen-relationships/): NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.
- [Digitizing case files helps LA lawyers focus on people not paperwork.](https://www.salesforce.com/government/los-angeles-county-public-defender/): Shifting operations from analog to digital.
- [Ovation Medical](https://www.salesforce.com/resources/customer-stories/ovation-medical-digital-commerce/): The company's new portal improved customer experiences and freed up sales to focus on new business.
- [Mindbody optimizes its view of the customer.](https://www.salesforce.com/resources/customer-stories/mindbody-optimizes-its-view-of-the-customer/): See how Mindbody leveraged Premier Support to optimize their view of the customer.
- [Army JTNC builds an engagement platform to support B2G interactions.](https://www.salesforce.com/resources/customer-stories/army-jtnc-platform-supports-b2g-interactions/): See how government is connecting and driving adoption of the new tools being offered within the DoD.
- [Putting drivers first: Pirelli gets proactive with data](https://www.salesforce.com/resources/customer-stories/pirelli-data-driven-customer-360/): Sustainable, efficient, and customer-first - all in a day's work for this leading manufacturer.
- [L'Oréal creates unique beauty experiences with a data-driven approach.](https://www.salesforce.com/resources/customer-stories/loreal-data-unique-beauty-experiences/): Learn how L'Oréal is building the future of beauty from a century of data.
- [Rossignol brings the magic of the mountains to more people with AI.](https://www.salesforce.com/resources/customer-stories/rossignol-customer-experience-ai/): Learn how the iconic sports and lifestyle brand uses Einstein 1 to build stronger connections and drive sales with personalized interactions on every channel.
- [How nonprofits can boost efficiency with AI-driven insights.](https://www.salesforce.com/resources/customer-stories/riley-childrens-foundation-boosts-fundraising-with-ai-powered-insights/): Riley Children's Foundation boosts fundraising with actionable insights.
- [Casey's personalizes messaging 30x faster with real time data.](https://www.salesforce.com/resources/customer-stories/personalize-messaging-real-time-data/): Learn how one Midwest staple earns more customers for life with unique and relevant journeys.
- [Ads That Wow: How NBCUniversal Helps Advertisers Keep Fans Interested](https://www.salesforce.com/resources/customer-stories/nbcuniversal-tech-driven-teamusa-fan-experience/): See how NBCUniversal is centralizing advertiser and consumer experiences ahead of the LA28 Olympics.
- [Sandy Alexander drives faster CRM adoption with Salesforce Starter.](https://www.salesforce.com/resources/customer-stories/sandy-alexander/): See how Salesforce Starter went from a proof of concept to a source of truth for Sandy Alexander.
- [Priority Health Creates Personalized Experiences with Salesforce.](https://www.salesforce.com/resources/customer-stories/priority-health-creates-personalized-experiences/): Learn how Priority Health partnered with Professional Services to accelerate digital transformation.
- [Santander UK sets up businesses for global success with Salesforce.](https://www.salesforce.com/resources/customer-stories/santander-personalization-customer-conversations/): Bank sets more businesses up for global success with personalized advice on international trading.
- [Sonos creates connected customer experiences to amplify relationships.](https://www.salesforce.com/resources/customer-stories/sonos-connected-experiences-build-customer-relationships/): Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.
- [Automation keeps Spotify's ad business growing year over year.](https://www.salesforce.com/resources/customer-stories/spotify-improved-advertising-productivity/): Learn how the streaming giant boosted advertising sales and improved productivity.
- [Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.](https://www.salesforce.com/resources/customer-stories/southwest-airlines-employee-experience/): See what the U.S.'s most traveled airline did to upgrade its employee experience to first class.
- [St. Louis County promotes safety and health.](https://www.salesforce.com/resources/customer-stories/st-louis-county/): See how this county keeps its citizens healthy with real-time data during unprecedented times.
- [Snapology of Lehi sets itself up for success with Salesforce Starter.](https://www.salesforce.com/resources/customer-stories/snapology/): See how this small business accelerates growth with Starter, the complete CRM suite.
- [Grupo Globo boosts sales by 209% by maximizing platform performance](https://www.salesforce.com/resources/customer-stories/grupo-globo/): Learn how Grupo Globo supercharged subscription sales by maximizing its existing digital capabilities.
- [RBC Wealth Management increases advisor selling capacity with Agentforce.](https://www.salesforce.com/customer-stories/rbc-wealth-management/): Unified data and AI agents power fast responses, personalized advice, and strong relationships.
- [Better business practices = happier customers: 5 tips from T-Mobile.](https://www.salesforce.com/resources/customer-stories/t-mobile-streamlines-sales-service/): Learn 5 tips from T-Mobile for better business and happier customers.
- [Schneider Electric unlocks sales opportunities with Salesforce](https://www.salesforce.com/resources/customer-stories/schneider-electric-harness-powerful-customer-insights/): Learn how Schneider Electric unlocks sales opportunities with Salesforce Signature Success Plan.
- [See how ENGIE is using data to help its customers use less carbon.](https://www.salesforce.com/resources/customer-stories/unifying-data-greener-future-engie/): Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
- [Wisconsin DSPS launches a licensing platform to support the state.](https://www.salesforce.com/resources/customer-stories/wisconsin/): Wisconsin DSPS launches a statewide licensing platform.
- [Best Healthcare & Life Sciences Software](https://www.salesforce.com/healthcare-life-sciences/): Learn how healthcare & life sciences software can help you contextualize data, automate processes, and synthesize actionable intelligence, in real-time.
- [Unilever grows sustainable brands with Salesforce.](https://www.salesforce.com/resources/customer-stories/unilever-grows-sustainable-brands-with-salesforce/): Discover how Unilever uses Salesforce to help employees build lasting customer relationships.
- [Wyoming Business Council optimizes work processes with the cloud.](https://www.salesforce.com/resources/customer-stories/wyoming-business-council/): Learn how Wyoming Business Council's operations went digital overnight.
- [Provide support to families faster with the right technology.](https://www.salesforce.com/resources/customer-stories/wyoming-department-of-family-services/): Learn how Wyoming DFS responds to community needs with an agile platform.
- [D.C. Office of Attorney General takes child support digital.](https://www.salesforce.com/resources/customer-stories/washington-dc-office-attorney/): The Washington, D.C. Office of the Attorney General takes a digital approach to delivering child support.
- [The Financial Services Playbook for Effective Data Maturity](https://www.salesforce.com/resources/financial-services/financial-services-ai-data-maturity-playbook/): Learn the 5 steps to data maturity and AI for financial services to scale and deliver value.
- [From 4 days to 4 minutes-how Vonage uses automation to respond faster](https://www.salesforce.com/communications/vonage-telecommunications-automation/): See how one telecommunications company achieved massive scale - by simply working smarter.
- [How Year Up raised staff efficiency 45% and saved 4,500 hours annually.](https://www.salesforce.com/resources/customer-stories/year-up-increase-staff-efficiency/): Year Up scales its impact and connects more young adults to successful career paths.
- [Williams-Sonoma, Inc., builds lifelong customer journeys with data.](https://www.salesforce.com/resources/customer-stories/williams-sonoma-ai-data-customer-engagement/): See how Williams-Sonoma, Inc. uses AI + data + CRM to engage consumers at every stage of life.
- [The Marketing Cloud Account Engagement Time to Value Guide](https://www.salesforce.com/resources/guides/account-engagement-marketing-investment-form/): Learn how it's possible to prove return on marketing investment with Marketing Cloud Account Engagement.
- [Accelerating Healthcare Innovation on a Connected Platform](https://www.salesforce.com/resources/ehr-crm-whitepaper/): Get your guide to the benefits of CRM and EHR integration.
- [Employee Health and Wellbeing](https://www.salesforce.com/resources/future-of-work/employee-health-and-wellbeing/): Align your body and mind with resources and guidance from leading wellbeing experts.
- [Join the FinServ Innovators Community - Sign Up Today](https://www.salesforce.com/blog/financial-services/): We're building the largest community of financial services professionals to learn new skills, connect with peers, and grow your career. Sign up today!
- [The Energy & Utilities](https://www.salesforce.com/blog/category/energy-and-utilities/):
- [The Marketing Cloud Account Engagement Time to Value Guide](https://www.salesforce.com/resources/guides/account-engagement-marketing-investment/): Learn how it's possible to prove return on marketing investment with Marketing Cloud Account Engagement.
- [Public Sector](https://www.salesforce.com/blog/category/public-sector/): How can technology improve the public sector? Learn the latest trends, and best practices for government agencies and more.
- [Engineering, Construction, and Real Estate CRM](https://www.salesforce.com/engineering-construction-real-estate/): Harness the power of data and AI to streamline operations, enhance experiences, and drive cost-efficient growth.
- [Create better buying experiences, streamline processes, and drive growth.](https://www.salesforce.com/resources/guides/b2b-digital-commerce/): See how digital commerce drives B2B sales, improves buying experiences, and find efficiencies.
- [Salesforce Platform for Application Development](https://www.salesforce.com/platform/): The Salesforce Platform unifies Data, AI, CRM, Development, and Security into a single, comprehensive platform. Learn more about Salesforce's application development platform.
- [Data Cloud Resources](https://www.salesforce.com/data/resources/): Get the most out of Data Cloud with resources likes guides, videos, tips, tricks, and best practices.
- [The Transformation Playbook](https://www.salesforce.com/resources/guides/customer-transformation-playbook-changing-company-mindsets/): Learn how to change mindsets, connect silos, and center around your customers.
- [Work Toward a Single View of Your Customer](https://www.salesforce.com/resources/guides/achieve-single-view-of-customer/): How to make integration a central focus of your digital transformation strategy.
- [Chapter 2: Connect Workflows to Align Teams and Maximize Productivity](https://www.salesforce.com/resources/guides/corporate-investment-banking-innovation-playbook/chapter-2/): Empower your banking team to quickly assess priorities across a portfolio of opportunities
- [Keep holiday shoppers and employees extra-safe in your store](https://www.salesforce.com/resources/guides/covid-holiday-safety-measures/): Learn how to create safer in-store experiences this holiday season to build trust with shoppers and employees.
- [Chapter 1: Access Next-Generation Client-Relationship Insights](https://www.salesforce.com/resources/guides/corporate-investment-banking-innovation-playbook/chapter-1/): Focus attention on building pipeline, strengthening relationships, and delivering outcomes.
- [The Data Activation Guide for Commerce](https://www.salesforce.com/resources/guides/data-intelligence-commerce-form/): How to unify data from across your business and turn insights into action
- [CIB Innovation Playbook](https://www.salesforce.com/resources/guides/corporate-investment-banking-innovation-playbook/): Unlock dealmaking efficiencies with the right digital capabilities
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Extending Customer 360 with Salesforce AppExchange](https://www.salesforce.com/resources/guides/drive-success-with-appexchange/): Businesses today need to do more with less. AppExchange helps solve business challenges fast.
- [Chapter 3: Turn Data into a True Competitive Advantage](https://www.salesforce.com/resources/guides/corporate-investment-banking-innovation-playbook/chapter-3/): Transform industry-specific data from internal sources and external providers into action.
- [How to Prepare Your Business for Ecommerce Success](https://www.salesforce.com/resources/guides/ecommerce-success-form/): A guide to organize your teams, goals, and roadmap for a painless digital transformation
- [What is Business Process Automation (BPA)?](https://www.salesforce.com/platform/business-process-automation/): Business process automation uses technology to streamline repetitive tasks, enhancing efficiency and reducing costs.
- [How Fike took its revolutionary sales and service digital.](https://www.salesforce.com/resources/guides/deliver-revolutionary-sales-service-under-pressure/): Learn how to connect your data in a single platform for better, faster sales and service.
- [4 Ways to Grow Trusted Relationships and Revenue with Agentforce](https://www.salesforce.com/resources/guides/grow-banking-relationships-reduce-cost/): 4 Tips to Grow Relationships & Revenue with Agentforce
- [How Omaha Zoo and LaunchPad Lab Found Value in Heroku](https://www.salesforce.com/resources/guides/heroku-value-guide/): We highlight how Omaha Zoo and LaunchPad Lab asked the right questions about SMB app development.
- [Trends in Ethical Marketing](https://www.salesforce.com/resources/guides/ethical-marketing-trends/): Current trends in ethical marketing backed by research as it relates to AI, data, privacy & more.
- [How To Buy a Customer Data Platform](https://www.salesforce.com/resources/guides/how-to-buy-a-customer-data-platform/): Read How to Buy a Customer Data Platform.
- [The Manufacturer's Guide to Modernizing Commercial Operations](https://www.salesforce.com/resources/guides/modernizing-commercial-operations/): Billions in trade spend goes unevaluated every year. Are you getting your money's worth?
- [The Future of Manufacturing - Unlocking Hidden Potential](https://www.salesforce.com/resources/guides/future-of-manufacturing/): See how data is ushering in a smarter, more productive future for manufacturing.
- [Enhancing the Customer Experience in Field Service](https://www.salesforce.com/resources/guides/enhancing-customer-experience-in-field-service/): Deliver great field service experiences to earn customer loyalty.
- [The IT Guide to Security and Governance](https://www.salesforce.com/resources/guides/data-security-governance-it-guide/): How to enhance your security and data governance using the Salesforce Platform
- [How to Prepare Your Business for Ecommerce Success](https://www.salesforce.com/resources/guides/ecommerce-success/): A guide to organize your teams, goals, and roadmap for a painless digital transformation
- [How e.l.f. Cosmetics makes every customer journey beautiful.](https://www.salesforce.com/resources/guides/elf-cosmetics-customer-journey/): Learn how to map and build personalized journeys that create special moments for customers.
- [4 Essentials to Get More Value from Marketing Cloud](https://www.salesforce.com/resources/guides/marketing-cloud-success-guide/): Learn best practices to build lasting relationships that drive growth.
- [See how marketers make meaningful moments happen.](https://www.salesforce.com/resources/guides/marketers-make-meaningful-moments/): Grow your marketing's role in inspiring - and strengthening - long-term customer relationships.
- [See how Bentley is reimagining customer experience for the next era.](https://www.salesforce.com/automotive/bentley-reimagining-customer-experience/): See how digital transformation is helping Bentley redefine customer experiences.
- [Nonprofit Crisis Communications Email Guide](https://www.salesforce.com/resources/guides/nonprofit-crisis-communications-email-guide/): Read the Nonprofit Crisis Communications Email Guide.
- [Snapshot: Trends in Small and Midsize Manufacturing Businesses](https://www.salesforce.com/resources/guides/manufacturing-small-business-trends-form/): We looked at how manufacturers are adapting for current times and preparing for what's ahead.
- [The Pardot Time to Value Guide for Enterprise Businesses](https://www.salesforce.com/resources/guides/pardot-time-to-value-guide/chapter-3/): When business grows, your marketing efforts should too. Learn how Pardot can help you scale up fast.
- [The Pardot Time to Value Guide for Enterprise Businesses](https://www.salesforce.com/resources/guides/pardot-time-to-value-guide/chapter-2/): When business grows, your marketing efforts should too. Learn how Pardot can help you scale up fast.
- [Drive results with data-led digital marketing.](https://www.salesforce.com/marketing/analytics/let-your-data-lead/): Turn insights into outcomes with the marketing analytics platform made by marketers, for marketers.
- [Employee Experience Management Platform](https://www.salesforce.com/service/employee-engagement/employee-experience-guide/): Read How to Reimagine the Employee Experience
- [The Pardot Time to Value Guide for Enterprise Businesses](https://www.salesforce.com/resources/guides/pardot-time-to-value-guide/chapter-4/): When business grows, your marketing efforts should too. Learn how Pardot can help you scale up fast.
- [How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.](https://www.salesforce.com/analytics/crm/analytics-for-sales-service/): How to leverage AI-powered CRM analytics to transform the customer experience with data-driven insights.
- [You're sitting on trapped data. What's your plan?](https://www.salesforce.com/resources/guides/professional-services-and-data-cloud/): Learn how Professional Services helps activate your data with the Data Cloud Starter Bundle.
- [How PayPal unifies teams and systems for better customer experiences.](https://www.salesforce.com/resources/guides/paypal-unifies-teams-better-customer-experience/): Discover how PayPal improves customer and employee experiences by unifying sales and service.
- [3 Proven Tips to Make Every Season Your Peak Holiday Season](https://www.salesforce.com/resources/guides/proven-tips-for-season-success/): Best practices to grow relationships during your most important events of the year with Agentforce.
- [Customer Data Platforms (CDP)](https://www.salesforce.com/resources/guides/pwc-salesforce-customer-data-platforms/): Learn how CDP can improve your CX and increase customer loyalty.
- [When business grows, your marketing efforts should too.](https://www.salesforce.com/marketing/b2b-automation/time-to-value-guide/): When business grows, your marketing efforts should too.
- [Best Enterprise App Development Platform](https://www.salesforce.com/platform/enterprise-app-development/): Empower your team to build and extend business solutions using no-code to pro-code tools that meet every skillset. Explore enterprise app development solutions.
- [The Complete Guide to Salesforce User Management](https://www.salesforce.com/resources/guides/salesforce-user-management-guide/): Get important best practices to easily manage your company's Salesforce users.
- [Sales Coaching Workbook](https://www.salesforce.com/resources/guides/sales-coaching-workbook/): Inflation, supply problems, and a labor shortage are reshaping retail.
- [Snapshot: Trends in Small and Medium Professional Services Businesses](https://www.salesforce.com/resources/guides/professional-services-small-business-trends-form/): How small and medium professional services firms navigate the pandemic.
- [Survey: How the Pandemic Changed Hiring and Employment for SMBs](https://www.salesforce.com/resources/guides/survey-hiring-employment/): We asked SMB leaders how hiring and retention has changed and how they're addressing the challenges.
- [Forecast Your Way to Revenue Growth: A Blueprint for Sales Leaders](https://www.salesforce.com/resources/guides/sales-forecasting-blueprint/): Dream of big numbers - and hit them. We show you how to level up your sales forecasting and grow.
- [Deliver B2B marketing that speaks to every buyer.](https://www.salesforce.com/marketing/b2b-automation/speak-to-every-buyer/): Strengthen your strategy with how-to resources, success stories, helpful tools, and more.
- [Simplify Partner Engagement: A Guide for Manufacturers](https://www.salesforce.com/resources/guides/simplify-partner-engagement/): Create an effective channel partner program that increases sales.
- [Governance: Your Key to Successful Customer Experience Transformation](https://www.salesforce.com/resources/guides/transformation-governance/): Transformation governance aligns your service and leadership teams to improve customer experience.
- [The SMB Guide to Sales and Marketing Alignment](https://www.salesforce.com/resources/guides/smb-sales-marketing-alignment/): Functional alignment can help nurture leads, boost productivity, and bolster customer loyalty.
- [Learn how manufacturers are changing how they interact with customers.](https://www.salesforce.com/resources/guides/transforming-service-experience/): Deliver faster and smarter service experiences to grow lifelong customers.
- [Transform the Customer Experience: Solve Issues With Intelligent Service](https://www.salesforce.com/resources/guides/transform-customer-experience-intelligent-service/): Service teams need to respond to requests fast. Here's how to deliver contextual service today.
- [Snapshot: Trends in Small and Medium Technology Businesses](https://www.salesforce.com/resources/guides/technology-small-business-trends-form/): We dove into the data to learn how tech businesses are forging ahead in still-uncertain times.
- [Translate Manufacturing Data Into Intelligent Insights and Actions](https://www.salesforce.com/resources/guides/translating-data-into-intelligent-insights-and-actions/): Learn how manufacturers can make data actionable to take advantage of AI, automation, and analytics.
- [The Leader's Guide to Work-life Integration](https://www.salesforce.com/resources/guides/wellness-playbook-work-life-balance-guide/): Read The Leader's Guide to Work-Life Integration.
- [Boost your manufacturing revenue while reducing costs.](https://www.salesforce.com/resources/guides/smarter-savings-manufacturers/): Learn how one platform can help your business be more agile and productive in today's market.
- [The Leader's Guide to Building Resilient Teams](https://www.salesforce.com/resources/guides/wellness-playbook-building-resilient-teams-guide/): Empower your people to navigate whatever comes their way.
- [The Leader's Guide to Employee Wellbeing](https://www.salesforce.com/resources/guides/wellness-playbook-employee-wellbeing-guide/): Learn how to identify and manage stress to help you and your team thrive.
- [Boost Revenue and Profitable Growth with Trade Promotion Management](https://www.salesforce.com/resources/guides/tpm-guide-form/): Billions in trade spend goes unevaluated every year. Are you getting your money's worth?
- [The World Remade by COVID-19 | Scenarios for Resilient Leaders](https://www.salesforce.com/resources/guides/world-remade-by-covid-19-scenarios-for-resillient-leaders/): Some of the world's best-known scenario thinkers came together to explore different ways the unfolding crisis might play out - and what its effects on business and society could be.
- [Bring Employees and Customers Together, Safely](https://www.salesforce.com/resources/guides/workplace-health-safety/): Your guide to managing COVID-19 testing protocols and validating entries to events and workplaces.
- [Manufacturing](https://www.salesforce.com/blog/category/manufacturing/):
- [Leading Through Change - Business Resources](https://www.salesforce.com/resources/leading-through-change/): Check out our Leading Through Change resources to help you manage your business during times of crisis and change.
- [Connecting Patients to Therapies and Devices Faster with AI](https://www.salesforce.com/resources/healthcare-life-sciences/ai-in-life-science-report/): Sign up to receive our AI in Health and Life Sciences Study.
- [Business as a Platform for Change Resources](https://www.salesforce.com/resources/platform-for-change/): Read our featured resources about business as a platform for change.
- [Personalized Healthcare: Moments That Matter](https://www.salesforce.com/resources/healthcare-life-sciences/personalized-healthcare-services/): A guide to surrounding patients with truly personalized care when they need it most.
- [Techforce in the Middle East](https://www.salesforce.com/resources/podcasts/techforce-in-middle-east/): Listen to insights from Middle Eastern tech leaders on how they improved their businesses.
- [Techforce in Africa](https://www.salesforce.com/resources/podcasts/techforce-in-africa/): Listen to the podcast: Techforce in Africa hosted by business writer and broadcaster Mudiwa Gavaza
- [Define COVID-19 Safety Protocols and Cross-Functional Team Leads](https://www.salesforce.com/resources/guides/workplace-safety-tips/): Define what workplace safety means to your organization, and establish on-site pandemic protocols.
- [Media](https://www.salesforce.com/blog/category/media/): Read all about AI-powered tips, tools, and techniques for the media and entertainment industry right here on the Salesforce Blog.
- [Health and Life Sciences Blog](https://www.salesforce.com/blog/category/healthcare-and-life-sciences/): Learn about the healthcare and life sciences trends, tools, and best practices to better your patient experiences, right here on our blog.
- [Entrepreneurs share their journeys, learnings, and tips for success.](https://www.salesforce.com/resources/podcasts/the-journey/): Entrepreneurs share their journeys to provide the knowledge and mindset needed for your own journey.
- [Marketing - Tips, Trends and Learning](https://www.salesforce.com/blog/marketing/): Insights on the latest technology innovations in marketing and how to use data and AI to reach your customersKeyword: Marketing
- [Map your journey to AI-powered CRM.](https://www.salesforce.com/resources/research-reports/ai-powered-crm/): We surveyed 773 global business leaders to find out how they succeed with AI for CRM.
- [Driving Efficiency and Better Patient Experience in the Helathcare Industry Through the Use of AI](https://www.salesforce.com/resources/healthcare-life-sciences/ai-in-healthcare-report/): Sign up to receive our AI in Health and Life Sciences Study.
- [Explore business resources by industry.](https://www.salesforce.com/resources/industries/): Explore expert solutions for financial services, healthcare and life sciences, retail, and more.
- [Consumer Goods Industry Insights Report](https://www.salesforce.com/resources/research-reports/consumer-goods-insights-report/): We surveyed global decision-makers on the trends and challenges shaping the consumer goods industry.
- [Trends shaping the future of government digital services](https://www.salesforce.com/resources/research-reports/connected-government-report/): Get the latest research on digital-first engagement trends and public sector customer insights
- [How Enablement Technology Boosts Win Rates](https://www.salesforce.com/resources/research-reports/enablement-technology-impact-report/): Discover how you can elevate team performance with the right enablement tool.
- [The Sixth Edition Connected Shoppers Report](https://www.salesforce.com/resources/research-reports/connected-shoppers-report/): Uncover global insights and trends from 8,350 shoppers and 1,700 retail industry decision-makers.
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Healthcare and Life Sciences Insights](https://www.salesforce.com/resources/research-reports/healthcare-life-science-insights-report/): Discover industry priorities in Salesforce's healthcare insights and life sciences insights report
- [Make Customer Experience the Heart of Your Organization](https://www.salesforce.com/resources/research-reports/customer-experience-report/): Insights from 1,000+ global senior leaders on how to meet the future of customer experience.
- [Consumer Goods and the Great B2B Digital Acceleration](https://www.salesforce.com/resources/research-reports/consumer-digital-acceleration-form/): Get insights from 500 consumer goods leaders driving profitable growth by going digital.
- [Discover the Business Benefits of the Premier Success Plan](https://www.salesforce.com/resources/research-reports/forrester-business-benefits-of-premier-success-plan/): Learn how collaborating with experts drove positive business impact.
- [Discover the future of financial services in The Connected Financial Services Report](https://www.salesforce.com/resources/research-reports/financial-services-report-second-edition/): We surveyed over 9,500 financial services customers to learn what the future of financial services is.
- [Analyst Reports](https://www.salesforce.com/company/analyst-reports/): Read the latest studies and reports from the world's best known business analysts.
- [You're ready to transform the banking experience. But how?](https://www.salesforce.com/resources/research-reports/leading-transformation-in-banking/): Learn how banks deliver the personalized and convenient banking experience customers expect.
- [Discover the Business Benefits of the Signature Success Plan](https://www.salesforce.com/resources/research-reports/forrester-business-benefits-of-signature-success-plan/): Learn how a proactive, personalized partnership drove critical business impact.
- [The need to continuously innovate never stops. Who can help?](https://www.salesforce.com/resources/research-reports/professional-services-forrester-tei-study/): Learn why customers see a 273% ROI when working with Salesforce Professional Services.
- [Inside the Connected Government Report](https://www.salesforce.com/resources/research-reports/connected-government-report-form/): Learn what constituents say is key to building trust in a digital-first world.
- [How Low-Code Development Improves Workflows and Collaboration](https://www.salesforce.com/resources/research-reports/low-code-dev/): Learn how IT execs are using low code to simplify their development processes and drive innovation.
- [Healthcare Transformation through MedTech Solutions](https://www.salesforce.com/resources/research-reports/healthcare-transformation-through-medtech-solutions/): IBM and Salesforce are helping MedTech companies deliver digital transformation for their patients.
- [The Rise of RevOps Report from Forrester Consulting](https://www.salesforce.com/resources/research-reports/rise-of-revops-forrester-consulting/): New research reveals the secrets of highly successful revenue operations teams.
- [Mitigating LLM Risks Across Salesforce's Gen AI Frontiers](https://www.salesforce.com/resources/research-reports/mitigating-llm-risks/): Learn how Einstein 1 Platform mitigates top LLM risks and evaluates Gen AI security.
- [Media & Entertainment Industry Insights Report](https://www.salesforce.com/resources/research-reports/media-and-entertainment-industry-insights-report/): Insights and trends from 350 industry decision-makers.
- [Trends in Architecture, Engineering, & Construction](https://www.salesforce.com/resources/research-reports/revenue-growth-construction/): New research shows how construction firms are selling in a global crisis.
- [Retail Insights: How the Industry is Approaching Generative AI](https://www.salesforce.com/resources/research-reports/retail-insights-generative-ai/): Read insights from 1,390 Retail decision-makers on how they are integrating Generative AI.
- [Small & Medium Business Trends Report, 6th Edition](https://www.salesforce.com/resources/research-reports/smb-trends/): Insights and trends from 3,350 small and medium business leaders worldwide. Read the report.
- [Snapshot: Trends in Small and Medium Consumer Goods](https://www.salesforce.com/resources/research-reports/small-medium-consumer-goods-trends-form/): A look into how small and medium consumer goods navigated the pandemic.
- [Highlights from the State of Commerce Report](https://www.salesforce.com/resources/research-reports/state-of-commerce/): Insights from 2,700 Commerce Leaders and 1.5 Billion Consumers and Business Buyers.
- [9th Edition State of Marketing Report](https://www.salesforce.com/resources/research-reports/state-of-marketing/): Latest trends on AI, data and personalization with insights from marketers worldwide.
- [State of the AI Connected Customer](https://www.salesforce.com/resources/research-reports/state-of-the-connected-customer/): 16,585 consumers and business buyers on changing expectations and trust in the age of AI and Agents.
- [State of Data and Analytics Report](https://www.salesforce.com/resources/research-reports/state-of-data-analytics/): We surveyed over 5,000 technical leaders and 5,000 business leaders for the latest data trends.
- [Research Reports State Of Sales Chapter 2](https://www.salesforce.com/resources/research-reports/state-of-sales-2/): Read the latest State of Sales report.
- [The Gap in Sustainable Value Creation](https://www.salesforce.com/resources/research-reports/sustainable-value-creation-report/): Explore our latest research on the gap in sustainable value creation across IT, finance, and ESG.
- [The Seventh Edition State of Service Report](https://www.salesforce.com/resources/research-reports/state-of-service/): Learn from 6,500 service professionals
worldwide on customer support in the AI era.
- [4th Edition State of IT Report: Security](https://www.salesforce.com/form/platform/4th-state-of-it-security/): Insights and trends from 2,000+ security, privacy, and compliance leaders in the agentic AI era.
- [Trends in Automotive](https://www.salesforce.com/resources/research-reports/trends-in-automotive-form/): Insights from 500 industry leaders on what's transforming the customer experience and driving profitable growth in the auto industry.
- [4th Edition State of IT Report: Security](https://www.salesforce.com/form/platform/4th-state-of-it-security/): Insights and trends from 2,000+ security, privacy, and compliance leaders in the agentic AI era.
- [State of Sales Report](https://www.salesforce.com/resources/research-reports/state-of-sales/): Discover insights from 5,500 sales pros on driving growth and standing out in a crowd.
- [Snapshot: Trends in Small and Medium Retail Businesses](https://www.salesforce.com/resources/research-reports/small-medium-retail-business-trends-form/): A look into how small and medium retailers navigated the pandemic.
- [The State of CRM](https://www.salesforce.com/resources/research-reports/state-of-crm/): New research shows how organizations are meeting the future of work with the next generation of CRM.
- [Trends in Workflow Automation](https://www.salesforce.com/resources/research-reports/trends-in-workflow-automation/): Learn how and where automation impacts employee and customer engagement.
- [Automation trends and best practices from IDC](https://www.salesforce.com/resources/research-reports/trends-challenges-bestpractices/): Learn the latest automation trends, opportunities and best practices from IDC.
- [Trends In Automotive Form Chapter 1](https://www.salesforce.com/resources/research-reports/trends-in-automotive-form/chapter-1/): Insights from 500 industry leaders on the digital imperatives transforming customer experience
- [The 2025 Retail Holiday Planning Guide](https://www.salesforce.com/resources/retail/holiday-readiness/): Explore smarter product recommendations, happier shoppers, and a little help from AI.
- [Trends In Automotive Form Chapter 3](https://www.salesforce.com/resources/research-reports/trends-in-automotive-form/chapter-3/): Insights from 500 industry leaders on the digital imperatives transforming customer experience
- [Trends in Manufacturing Report](https://www.salesforce.com/resources/research-reports/trends-in-manufacturing/): We surveyed over 800 global decision makers about their AI strategies, obstacles, and projects.
- [Salesforce ROI Dashboard](https://www.salesforce.com/resources/salesforce-roi-dashboard/): Explore this dashboard to see how Salesforce ROI and benefits increase as companies adopt solutions across their business.
- [Salesblazer: The Community for Sales Professionals](https://www.salesforce.com/blog/sales/): Get free sales templates, workbooks, and guides. Improve your processes and streamline your sales with these expert-backed resources.
- [Get the tools to build a more sustainable future.](https://www.salesforce.com/resources/sustainability/tools-for-sustainable-future/): We've gathered resources that can help you take bold climate action and get to net zero now.
- [Retailer - Trends, Tips, and Learning](https://www.salesforce.com/blog/retail/): Learn the latest trends, and best practices for retail and consumer goods stores of all kinds - and see how AI fits in.
- [Travel, Transportation, and Hospitality](https://www.salesforce.com/blog/category/travel-transportation-and-hospitality/):
- [Explore resources by business role.](https://www.salesforce.com/resources/roles/): Get expert advice and resources to guide all roles in your organization and drive business success now.
- [Small Business, Tips, Trends, and Strategies](https://www.salesforce.com/blog/category/small-business/): Learn trending tools, techniques, and helpful tips to maximize efficiency and success for your small business.
- [Books Before Boxing, the Downtown Boxing Gym Story](https://www.salesforce.com/resources/videos/books-before-boxing-gym-story/): A Detroit nonprofit helps students succeed in school and in life. Musical Guest: Mayor Hawthorne.
- [Your Hub for Service and Field Service News](https://www.salesforce.com/blog/service/): Discover the latest insights for successful service professionals. Learn more about trends, gain skills you can use, and attend free events.
- [Sustainability on The 360 Blog](https://www.salesforce.com/blog/sustainability/): Be prepared with the latest sustainability trends and insights.
- [How Truist Uses Automation to Provide a Seamless Customer Experience](https://www.salesforce.com/resources/videos/automation-seamless-customer-experience/): Salesforce Automation helps Truist open new doors for customers.
- [Build a Business Continuity Plan](https://www.salesforce.com/resources/videos/build-a-business-continuity-plan/): Learn how to keep your business operating during a major unplanned disruption in service.
- [Building Resilience for the Post-Pandemic World](https://www.salesforce.com/resources/videos/building-resilience-post-pandemic/): Join us to hear how current events offer insight to help companies reopen. Special guest: Yo-Yo Ma.
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Building Trust and Reopening Safely](https://www.salesforce.com/resources/videos/building-trust-reopening-safely/): Hear how technology can support health and safety, while creating trust. Musical guest: LT Smooth.
- [How 3M used a single source of truth to better support its customers](https://www.salesforce.com/resources/videos/3m-single-source-truth-support-customers/): Learn how sales and service teams use Customer 360 to bring back-office data to the front lines.
- [Trends In Automotive Form Chapter 2](https://www.salesforce.com/resources/research-reports/trends-in-automotive-form/chapter-2/): Insights from 500 industry leaders on the digital imperatives transforming customer experience
- [Explore business resources by topic.](https://www.salesforce.com/resources/topics/): Get advice from industry leaders via articles, videos, podcasts, reports, webinars, and more.
- [How Cisco Digitally Transformed Its Customer Experience](https://www.salesforce.com/resources/videos/cisco-digitally-transformed-customer-experience/): Cisco delivers top-notch customer experiences by unifying its sales, service, and partner teams.
- [Built for Manufacturers: Unify Digital Experiences](https://www.salesforce.com/manufacturing/built-for-manufacturers/): Learn how one unified platform can help you serve your customers smarter, better, and faster.
- [CRM Insights for Growth: Boost Your Marketing with Automation](https://www.salesforce.com/resources/videos/crm-insights-for-growth-marketing/): Learn how to increase ROI with marketing automation.
- [Communications Cloud in 60 Seconds](https://www.salesforce.com/resources/videos/communications-cloud-in-60-seconds/): See the variety of ways Communications Cloud can help service providers, all in a minute or less.
- [Learn how to scale patient access and services.](https://www.salesforce.com/resources/videos/baptist-health-jacksonville/): Hear how Baptist Health Jacksonville is empowering patients to engage on their terms.
- [Building Resilience: COVID-19 Scenario Planning](https://www.salesforce.com/resources/videos/covid-scenario-planning/): A look at 1-3 year scenarios with Salesforce Chief Futurist Peter Schwartz.
- [Data Cloud Double Click: Engagement](https://www.salesforce.com/resources/videos/data-double-click-engagement/): In this demo, learn how Data Cloud can empower sales teams to close deals faster.
- [Data Cloud Double Click: Conversion](https://www.salesforce.com/resources/videos/data-double-click-conversion/): In this demo, learn how Data Cloud can help increase conversion rates through personalized shopping experiences.
- [Data Cloud Double Click: Awareness](https://www.salesforce.com/resources/videos/data-double-click-awareness/): In this demo, learn how Data Cloud can help you acquire more customers like your best customers, without increasing budget.
- [Winter 2021 COVID-19 Scenarios to Inform Your Business Decisions](https://www.salesforce.com/resources/videos/covid-scenarios/): From vaccines to new virus strains, Chief Futures Officer Peter Schwartz and his team outline potential outcomes.
- [Data Cloud Double Click: Retention](https://www.salesforce.com/resources/videos/data-double-click-retention/): In this demo, learn how Data Cloud can help deliver proactive service to retain and grow loyal customers.
- [Meet current healthcare and digital expectations.](https://www.salesforce.com/resources/videos/contact-center-engagement/): Learn how to improve efficiencies with a fully integrated platform and contact center.
- [Connect Systems for Seamless Transportation and Logistics](https://www.salesforce.com/resources/videos/df22-connect-systems-transportation-logistics/): Find out how you can use insights to streamline operations, bridge gaps, execute seamlessly, and drive growth.
- [How to Create a Deliverability Guide for Urgent Notifications](https://www.salesforce.com/resources/videos/deliverability-guide-for-emergency-notifications/): See how to manage deliverability of emergency notifications and keep your brand on track with ISPs.
- [Building Customer Journeys from Home](https://www.salesforce.com/resources/videos/build-journeys-for-customer-communications-from-home/): Explore best practices for the messaging and journey design process, plus AI-powered tools.
- [Deliver Seamless Service Experiences in Travel and Hospitality](https://www.salesforce.com/resources/videos/df22-data-travel-hospitality/): Use data to beat the competition and exceed customer expectations pre, during, and post-travel.
- [Deliver Exceptional Experiences & Win the War for Talent](https://www.salesforce.com/resources/videos/df22-win-war-for-talent/): Outperform the competition and attract top talent at scale with Salesforce for Talent Services.
- [How Honeywell's Digital Transformation Drives Customer Success](https://www.salesforce.com/resources/videos/digital-transformation-drives-customer-success/): Service Cloud is helping Honeywell's customers solve tough challenges.
- [Harness Data to Deliver Smarter Accounting and Consulting](https://www.salesforce.com/resources/videos/df22-data-accounting-consulting/): Discover how to drive CRM adoption with your project teams by delivering value through analytics.
- [Communications Cloud in 60 Seconds](https://www.salesforce.com/communications/resources/communications-cloud-help-service-providers/): See the variety of ways Communications Cloud can help service providers, all in a minute or less.
- [Win the Right Bids & Drive Profitability with EPC Insights](https://www.salesforce.com/resources/videos/df22-insights-profitiability-epc/): Use analytics to estimate costs more accurately, win the right bids & increase margins.
- [How Frito-Lay Has Accelerated with Enterprise Design Thinking](https://www.salesforce.com/resources/videos/frito-lay-accelerated-enterprise-design-thinking/): Get a taste of how Salesforce and IBM help Frito-Lay engage with small businesses and employees.
- [Driving the Healthcare and Life Sciences Industry Forward](https://www.salesforce.com/resources/videos/driving-healthcare-and-life-sciences-forward/): See how digital optimization can help navigate uncertainty while meeting customer expectations
- [How Fisher & Paykel Is Transforming the Customer Experience](https://www.salesforce.com/resources/videos/fisher-paykel-transforming-customer-experience/): See how Fisher & Paykel is cooking up seamless experiences with Customer 360.
- [Simply Put: OneUnited Bank](https://www.salesforce.com/resources/videos/digital-tools-service-oneunited-bank/): Watch the new season of Simply Put featuring a bank on a social justice mission.
- [How Fanatics Creates Lasting Connections Between Fans and Their Teams](https://www.salesforce.com/resources/videos/fanatics-creates-lasting-connections/): Learn how Fanatics was set up for success in 2020, thanks to its head start in digital.
- [How McAfee and Muscular Dystrophy Assoc. Are Taking On Our New Normal](https://www.salesforce.com/resources/videos/embrace-new-norms-move-faster/): Trailblazers share how technology and Sales Cloud help their companies push forward.
- [Empowering Student Success with Education Cloud and Tableau](https://www.salesforce.com/resources/videos/empowering-student-success-education-cloud-tableau/): Hear how educators are using Salesforce Education Cloud and Tableau to make help students succeed and make education accessible to all.
- [How The Estée Lauder Companies Embrace Digital and Unify Service](https://www.salesforce.com/resources/videos/estee-lauder-embrace-digital-unify-service/): The Estée Lauder Companies got a digital makeover with Customer 360.
- [Know Your Shipper with Salesforce's Customer 360](https://www.salesforce.com/resources/videos/freightwaves-f3-know-your-shipper-demo/): See how you can improve the productivity and win rate of your sellers in this demo from FreightWaves F3.
- [Going for Growth: Success in the Future of Sales](https://www.salesforce.com/resources/videos/going-for-growth-sales-summit/): These videos will help you sell to today's virtual buyers.
- [Business or pleasure? Airbnb blends both in one-of-a-kind stays.](https://www.salesforce.com/resources/videos/how-airbnb-increases-collaboration/): Discover how Airbnb creates a culture of connectedness to better support hosts and guests.
- [The Future of Work and Ensuring a Safe, Secure Return](https://www.salesforce.com/resources/videos/ensuring-safe-return-to-work/): CEO Aneel Bhusri, Workday, and CEO Marc Benioff, discuss the future of work.
- [Top Five Ways to Connect Fragmented Healthcare Data](https://www.salesforce.com/resources/videos/fragmented-health-data/): See how to connect your fragmented healthcare data
- [How Accenture Outmaneuvers Uncertainty](https://www.salesforce.com/resources/videos/how-accenture-handles-uncertainty/): Accenture CEO Julie Sweet and Salesforce CEO Marc Benioff discuss future plans.
- [Honoring Pride](https://www.salesforce.com/resources/videos/honoring-pride/): A conversation about how we can champion positive social change for all.
- [How Casper Sleep Revolutionized Mattress Selling](https://www.salesforce.com/resources/videos/how-casper-sleep-revolutionized-selling/): Learn how Caspar changes the mattress game in ways we never could have dreamt.
- [How the Louisville Metro Department of Public Health Manages Vaccines](https://www.salesforce.com/resources/videos/how-louisville-public-health-manages-vaccines/): Learn how an online system helps get shots in arms and hope in hearts.
- [Managing Virtual Events from Home](https://www.salesforce.com/resources/videos/how-to-manage-virtual-events-from-home/): In this session, Salesforce experts will walk you through everything you need to know when creating a successful virtual event, including attendee engagement tips, virtual event production tools, metrics for success and more.
- [Elevate patient services with data-driven design.](https://www.salesforce.com/resources/videos/improve-pharma-patient-services/): Learn how data-guided design can raise ROI with better patient experiences.
- [Watch Trailblazers race to build the best low-code app.](https://www.salesforce.com/resources/videos/legends-of-low-code/): Watch Trailblazers race to build the best low-code app.
- [Navigating the New Normal](https://www.salesforce.com/resources/videos/navigating-the-new-normal/): Naomi Simson, Shark Tank Australia personality and founder of RedBalloon.com.au, discusses how to navigate the new normal and take on tomorrow with hope together with our host, Salesforce ANZ CEO Pip Marlow.
- [How PayPal's Data-First, Customer-First Approach Drives Its Success](https://www.salesforce.com/resources/videos/paypal-data-customer-first-drives-success/): Watch to see how PayPal's data-first, customer-first approach drives its business success.
- [A New Paradigm to Ending Homelessness](https://www.salesforce.com/resources/videos/paradigm-to-end-homelessness/): Join Dame Louise Casey and Beth Sandor as they discuss lasting solutions to homelessness.
- [Learn how AI empowers employees and creates new possibilities](https://www.salesforce.com/resources/videos/make-change-ai/): Hear from business leaders who are using AI to transform the way we work, hire, and live.
- [Life Sciences Cloud Demo](https://www.salesforce.com/resources/videos/lifesciences-cloud-demo/): See how Salesforce's intelligent new platform is revolutionizing life sciences.
- [How Marriott Is Reimagining Service to Reignite Travel](https://www.salesforce.com/resources/videos/marriott-reimagining-service-reignite-travel/): Learn how a hospitality giant is reviving the hospitality industry.
- [Meet the leaders who are making wellness a priority.](https://www.salesforce.com/resources/videos/make-change-prioritizing-wellness/): Watch our video series and hear from women in the C-suite who are putting an emphasis on taking care of themselves and their employees.
- [How to Sell in the Next Normal](https://www.salesforce.com/resources/videos/new-normal-of-growing-sales/): Global Growth Evangelist Tiffani Bova answers FAQs on growing sales despite challenges.
- [Meet the leaders paving the way for a more inclusive future](https://www.salesforce.com/resources/videos/make-change-equality/): Hear from C-suite leaders on the importance of bringing a wider range of voices to the table
- [On-Demand Webinar: Life Sciences Cloud Innovation](https://www.salesforce.com/resources/videos/lifesciences-cloud-innovation/): Learn how Salesforce is paving the way for healthier connections with Life Sciences Cloud.
- [CDP Enhancements](https://www.salesforce.com/resources/videos/salesforce-cdp-demo/): Build better customer profiles and grow your revenue with Marketing Cloud Customer Data Platform.
- [Learn how the future of work is changing business today](https://www.salesforce.com/resources/videos/make-change-work/): Hear from C-suite leaders who are changing the conversation to create new possibilities.
- [Meet the women who are redefining leadership.](https://www.salesforce.com/resources/videos/make-change-women/): Watch our video series and meet women in the C-suite who are promoting positive change and equality in the workforce.
- [How Siemens Is Innovating to Find New Ways of Working](https://www.salesforce.com/resources/videos/siemens-innovating-new-ways-working/): Hear how leadership empowers teams to grow.
- [Stories of Resilience: A Conversation with Mark Cuban](https://www.salesforce.com/resources/videos/stories-of-resilience-a-conversation-with-mark-cuban/): Hear Mark Cuban talk about how your small business can succeed when times get tough.
- [Salesforce Platform for Application Development](https://www.salesforce.com/platform/): The Salesforce Platform unifies Data, AI, CRM, Development, and Security into a single, comprehensive platform. Learn more about Salesforce's application development platform.
- [Managing Social Listening from Home](https://www.salesforce.com/resources/videos/social-listening-from-home-webinar/): Learn how to structure a search, analyze data, and use insights to manage social listening now.
- [Why Radical Transparency is Key to Communicating With Your Employees](https://www.salesforce.com/resources/videos/transparent-employee-communication/): Hear how our Employee Engagement team helps 50k global employees navigate the COVID-19 pandemic.
- [How Sonos Focuses on Digital 360](https://www.salesforce.com/resources/videos/sonos-digital-360/): For digital engagement, hear how Digital 360 is music to Sonos' ear.
- [How Starbucks is Evolving the Third Place](https://www.salesforce.com/resources/videos/starbucks-evolving-third-place/): Salesforce Chair and CEO Marc Benioff discusses Starbucks' resilience through COVID-19.
- [Low Code Tools Unite Business & IT - Simply Put](https://www.salesforce.com/platform/low-code-tools-unite-business/): See how Stanley Black & Decker used Salesforce Platform to close silos & build automation solutions.
- [Learn the 3 trends transforming the energy industry.](https://www.salesforce.com/resources/videos/utilities-build-equity-energy-transition/): See how utilities can engage with at-risk communities and provide access to clean energy solutions.
- [Work.com Demo Jam](https://www.salesforce.com/resources/videos/work-demo-jam/): Fusion Risk Management, ComplianceQuest, and Traction Guest demo apps in an action-packed game show.
- [How Ford CEO Jim Farley Plans to Transform an American Icon](https://www.salesforce.com/automotive/salesforce-helps-ford-transform/): Learn how Salesforce is helping Ford keep its customers moving. Special guest: Angela Aguilar.
- [The Virtual Healthcare Master Class](https://www.salesforce.com/resources/videos/virtual-healthcare-master-class/): Watch chief medical officers discuss the opportunities and pitfalls of virtual healthcare.
- [AI-Driven Strategies for Guest Engagement in Hospitality](https://www.salesforce.com/resources/webinars/ai-driven-strategies-for-guest-engagement-in-hospitality-form/): How AI is revolutionizing guest experiences while preserving the human touch
- [Mastering the Art and Science of Subscriber Care](https://www.salesforce.com/media/subscriber-management/): Subscriber management platforms can help media companies win at customer retention.
- [The Transition to a Sustainable Economy](https://www.salesforce.com/net-zero/sustainable-economy-transition/): Mark Carney, U.N. Special Envoy, speaks with Salesforce's Gavin Patterson.
- [How to Become a Salesforce Certified Marketing Cloud Admin from Home](https://www.salesforce.com/resources/webinars/become-marketing-cloud-certified-at-home/): Watch How to Become a Salesforce Certified Marketing Cloud Admin from Home.
- [How to Create a Marketing Measurement Strategy from Home](https://www.salesforce.com/resources/webinars/building-customer-communication-journeys/): Explore best practices for messaging and design, as well as AI-powered tools.
- [20 Email Best Practices to Implement From Home](https://www.salesforce.com/resources/webinars/20-email-best-practices-to-implement/): Read 20 Email Best Practices to improve collaboration by aligning email design, deliverability, and strategy.
- [Transforming Your Contact Center Into an Experience Center](https://www.salesforce.com/resources/videos/workforce-forrester/): Learn how to boost workforce engagement with the right service solution for today's customer needs.
- [How Telstra Helped a Country Stay Connected in 2020](https://www.salesforce.com/communications/resources/telstra-helped-country-stay-connected/): Hear how Telstra turned the challenges of 2020 into a catalyst for positive change.
- [How trust is impacting pharma's patient services.](https://www.salesforce.com/resources/videos/trust-pharma-patient-services/): Explore how pharma companies can improve trust to drive better patient services.
- [Connect with Customers Using Real-Time Personalization](https://www.salesforce.com/resources/webinars/connect-customers-real-time-personalization/): Discover how Huckberry and Dermstore strengthened customer relationships during challenging times.
- [How to Enable Your Remote Sales Team From Home](https://www.salesforce.com/resources/webinars/enable-remote-sales-teams/): Learn tips and tricks to unite your team around shared sales and marketing goals.
- [How COVID-19 Changes the Way Nonprofit Marketers Engage](https://www.salesforce.com/resources/webinars/covid19-changing-ways-nonprofit-marketers-engage/): See how three nonprofits pivoted to gain loyalty and find opportunities.
- [The Best of Dreamforce for Travel & Hospitality](https://www.salesforce.com/resources/webinars/best-of-dreamforce-for-travel-and-hospitality/): Discover how generative AI and predictive AI are changing the future of travel
- [Webinars Home](https://www.salesforce.com/events/webinars/): Register to join our upcoming live webinars, or watch on-demand webinars at any time.
- [Create Marketing magic in transportation & logistics](https://www.salesforce.com/resources/webinars/prove-marketing-roi-and-drive-sales-in-transportation-and-logistics/): Prove marketing ROI with campaigns that support every stage of the sales cycle
- [Manage Emergency Notifications](https://www.salesforce.com/resources/webinars/manage-emergency-notifications/): Learn how to ramp up your email volume while minimizing the potential deliverability risks.
- [Learn how digital experiences come to life.](https://www.salesforce.com/resources/webinars/inside-the-innovation/): Organizations are racing to meet the needs of today's all-digital customer. In these sessions, hear from the digital problem-solvers themselves. Get the in-depth details on how our partners use Digital 360 to solve today's most pressing business challenges.
- [Revolutionize Travel and Hospitality Experiences with Data and AI](https://www.salesforce.com/resources/webinars/revolutionize-travel-and-hospitality-experiences-with-data-and-ai/): See how you can exceed traveler and guest expectations before, during and after their journeys.
- [The Future of Loyalty in Travel & Hospitality](https://www.salesforce.com/resources/webinars/the-future-of-loyalty-in-travel-and-hospitality/): On-Demand Webinar
- [Unlock Your Data to Drive Growth in Consulting & Accounting](https://www.salesforce.com/resources/webinars/unlock-your-data-to-drive-growth-in-consulting-and-accounting/): Discover how Data and AI can help you unearth opportunities and stay ahead of the competition
- [Three Ways AI is Transforming Service in Transportation and Logistics](https://www.salesforce.com/resources/webinars/three-ways-ai-is-transforming-service-in-transportation-and-logistics-form/): Harnessing AI to revolutionize customer service, operational efficiency, and employee productivity.
- [The Future of Transportation Sales with Data and AI](https://www.salesforce.com/resources/webinars/future-of-transportation-sales-with-data-and-ai/): Catch the best in show Salesforce demo from Freightwaves 2023.
- [Exceed Customer Expectations with Data & AI in Home Services](https://www.salesforce.com/resources/webinars/exceed-customer-expectations-with-data-and-ai-in-home-services/): Harness the power of technology to revolutionize your marketing approach
- [Agentic AI in Retail: Benefits & Use Cases](https://www.salesforce.com/retail/artificial-intelligence/agentic-ai-in-retail/): Agentic AI in retail automates merchandising, pricing, and support, enabling real-time insights, faster decisions, and sales growth for retailers.
- [How AI is Transforming Service in Transportation and Logistics](https://www.salesforce.com/travel-hospitality-transportation/transportation/ai/): AI is transforming transportation and logistics, boosting efficiency, customer experience, and competitiveness
- [Driving Sales & Service in Transportation & Logistics: PODS Keys to Success](https://www.salesforce.com/resources/webinars/driving-sales-and-service-in-transportation-and-logistics-pods-keys-to-success/): PODS uses Salesforce to enhance customer service, streamline sales, and drive marketing campaigns.
- [Agentforce for Retail](https://www.salesforce.com/retail/artificial-intelligence/): Revolutionize your business with innovative retail agentic AI software. Boost sales and efficiency with Agentforce for the retail industry.
- [Retail AI: Benefits & Use Cases](https://www.salesforce.com/retail/artificial-intelligence/guide/): See how retail AI is changing how customers shop and retailers sell with these tips and use cases.
- [Retail POS Software: Retail Cloud](https://www.salesforce.com/retail/cloud-pos/): Learn more about Retail Cloud, the only native, cloud-based, point of sale (POS) system that brings the online and offline shopping experience together on the #1 AI CRM.
- [Best Retail CRM Solutions](https://www.salesforce.com/retail/): Grow revenue and relationships with the world's #1 AI CRM for retail. Acquire profitable customers faster with retail solutions.
- [AI Agents for Restaurants: Benefits & Use Cases](https://www.salesforce.com/retail/artificial-intelligence/ai-agents-in-restaurants/): See how AI agents for restaurants handle calls, manage bookings, and reduce errors, freeing staff to focus on delivering exceptional hospitality.
- [Retail CRM: Benefits & Use Cases](https://www.salesforce.com/retail/crm-guide/): Learn how a retail CRM gives customers and retail employees a digital advantage that bridges the gap between retail and ecommerce in this complete guide.
- [Conquer Audience Engagement in Media & Entertainment Through Personalized Experiences](https://www.salesforce.com/retail/audience-engagement/): Learn how to improve connections with subscribers so they consume more of your content.
- [What Is Mobile Point-of-Sale (mPOS) System?](https://www.salesforce.com/retail/cloud-pos/mpos/): Learn mobile point-of-sale (mPOS) system basics, including business benefits and implementation strategies.
- [What is Point of Sale (POS)?](https://www.salesforce.com/retail/cloud-pos/what-is-pos/): Learn how point-of-sale systems are changing the retail industry by upgrading the customer and employee experience.
- [Clienteling: A Complete Guide](https://www.salesforce.com/retail/clienteling/): Clienteling refers to the process or tools used to promote customer satisfaction through the personalization of the shopping experience. Learn why it matters.
- [B2B Retail Software | B2B Wholesale Software](https://www.salesforce.com/retail/b2b-wholesale-software/): Empower your business to move and serve faster with B2B retail software. Market, sell, and serve B2B customers with retail wholesale software.
- [Salesforce POS Pricing](https://www.salesforce.com/retail/cloud-pos/pricing/): View Salesforce's POS pricing options, and find the best point-of-sale solutions for your business needs.
- [Retail vs. Ecommerce: Benefits & Strategies (2024)](https://www.salesforce.com/retail/commerce-software/retail-ecommerce-guide/): Learn about retail & ecommerce including definitions, strategies, and tips.
- [Retail Inventory Management Fundamentals](https://www.salesforce.com/retail/cloud-pos/retail-inventory-management/): Retail inventory management systems track and update inventory in real time to boost business efficiency.
- [Best Department Store Software](https://www.salesforce.com/retail/department-store-software/): Lead the future of Retail by seamlessly integrating physical and digital shopping with mass merchant and department store software.
- [Retail Customer Service: 7 Tips and Best Practices](https://www.salesforce.com/retail/customer-service-software/guide/): With shoppers often making purchase decisions based on price, use retail customer service to give them more bang for the buck.
- [Best Omnichannel Ecommerce Platform](https://www.salesforce.com/retail/commerce-software/): Scale commerce with confidence on the best commerce platform for retail. Fuel growth with AI guidance, from storefront setup to conversions.
- [Endless Aisle in Retail: Definition & Best Practices](https://www.salesforce.com/retail/endless-aisle/): Extend your inventory with endless aisle solutions that allow in-store shoppers to order products not currently on the shelf.
- [Best Retail Customer Service Software](https://www.salesforce.com/retail/customer-service-software/): Elevate connected and consistent service from the contact center to the store with retail customer service software.
- [Fashion Industry CRM of Salesforce.](https://www.salesforce.com/retail/fashion-software/): Boost loyalty and growth with the world's #1 AI CRM for the fashion industry. Unify customer profiles to deliver seamless commerce and service experiences.
- [What is Retail?](https://www.salesforce.com/retail/guide/): Retail is when goods are sold to the end user. Learn more about the types of Retail, the components of the supply chain, and the future of the industry.
- [Top Fashion eCommerce Trends & Strategies for 2025](https://www.salesforce.com/retail/fashion-software/ecommerce-guide/): Discover the latest fashion eCommerce trends and strategies, from AI-driven personalization to omnichannel retail and sustainable shopping experiences.
- [Best Retail Marketing Solutions](https://www.salesforce.com/retail/marketing-software/): Win new and profitable customers with retail marketing solutions. Foster relationships and build loyalty with predictive AI capabilities.
- [Grocery and Convenience Store Software](https://www.salesforce.com/retail/grocery-convenience-store-software/): Unify shopper profiles to power personalized engagement with software for grocery and convenience stores.
- [What is Retail Marketing? Strategies, Types & Tips (2024)](https://www.salesforce.com/retail/marketing-software/retail-marketing-guide/): See how retail marketing helps acquire customers and increase conversion, with strategies & examples.
- [Personalization in Retail: Benefits & Best Practices](https://www.salesforce.com/retail/marketing-software/personalization-guide/): Retail personalization provides a number of benefits to businesses and their customers. Read on to find benefits and best practices of personalization in retail.
- [What is Omni-Channel Retail?](https://www.salesforce.com/retail/omnichannel-retail-guide/): Want to know what omnichannel retail is? Read our guide covering omnichannel and unified commerce and the benefits of a multi-channel e-commerce solution.
- [How PayPal unifies teams and systems for better customer experiences.](https://www.salesforce.com/retail/paypal-unifies-teams-better-customer-experience/): Discover how PayPal improves customer and employee experiences by unifying sales and service.
- [What are retail operations?](https://www.salesforce.com/retail/operations-software/guide/): Retail operations encompass the day-to-day activities and processes that keep a retail business running smoothly. These operations include everything from managing inventory and sales to ensuring customer satisfaction and maintaining store efficiency.
- [Powered shopping holiday insights.](https://www.salesforce.com/retail/peak-holiday/): Get the data and insights you need to successfully plan your peak holiday season retail strategy.
- [From Predictable to Personalized: Rethinking the Loyalty Experience](https://www.salesforce.com/retail/resources/retail-loyalty-programs/): Learn to use data, AI, and trust to connect with shoppers through retail loyalty programs.
- [Retail AI Agents: Your Complete Guide](https://www.salesforce.com/retail/retail-ai-agents/): Learn how to use retail AI agents to unlock efficiency, productivity, and revenue opportunities across your organization.
- [Best Retail and Store Operations Software](https://www.salesforce.com/retail/operations-software/): Find retail operations software that empowers employees and associates with digital tools and data to effectively serve shoppers at all touch points.
- [What is Retail Customer Experience](https://www.salesforce.com/retail/retail-experience/): Create retail customer experiences that build brand love and increase efficiency.
- [Best CRM Software for Restaurants](https://www.salesforce.com/retail/restaurant-software/): Transform engagement with guests, franchises, and employees with a CRM for restaurants. Connect your data to give teams a complete view of every guest.
- [Best Restaurant Marketing Strategies for Growth](https://www.salesforce.com/retail/restaurant-software/marketing/): Discover top restaurant marketing strategies to attract customers, boost loyalty, and increase revenue with SEO, social media, email, and SMS marketing.
- [Snapshot: Trends in Small and Medium Retail Businesses](https://www.salesforce.com/retail/small-medium-retail-business-trends/): Snapshot: Trends in Small and Medium Retail Businesses
- [Global online shopping statistics and ecommerce growth trends; data from over a billion shoppers.](https://www.salesforce.com/retail/shopping-index/): Global online shopping statistics and ecommerce growth trends; data from over a billion shoppers.
- [Sales Software & Solutions Powered by AI](https://www.salesforce.com/sales/): Max out sales efficiency with better automation, data, and intelligence with the help of the right sales software & solutions powered by AI.
- [What is SaaS (Software as a Service)?](https://www.salesforce.com/saas/): Software as a Service (SaaS) is a way of delivering centrally-hosted applications to customers over the internet. Learn about the advantages of using SaaS.
- [SmartRent Delivers Seamless Property Management with Salesforce](https://www.salesforce.com/retail/smartrent-delivers-seamless-prop-mgmt/): Learn how SmartRent's adoption of a CRM platform led to a banner year
- [Best AI Sales Agent | Agentforce for Sales](https://www.salesforce.com/sales/ai-sales-agent/): AI sales agents can help automate and scale your sales team, pipeline, and deal closings. Learn how Agentforce for Sales can help.
- [What is SaaS Application Development?](https://www.salesforce.com/saas/application-development/): SaaS application development involves creating software applications that are hosted centrally and delivered over the internet to users.
- [AI Sales Coaching: Tools, Benefits and How It Works](https://www.salesforce.com/sales/ai-sales-agent/ai-sales-coaching/): AI sales coaching uses artificial intelligence to offer real-time feedback and personalized training to sales professionals. Learn more.
- [AI for Sales](https://www.salesforce.com/sales/ai/): Learn how AI for Sales can help you crush quotas faster and build richer relationships.
- [All Sales Tech Stack Products](https://www.salesforce.com/sales/all-products/): All the sales tech stack products and tools you need to sell faster and smarter, from anywhere.
- [AI Sales Agents: Types, Examples, & Benefits](https://www.salesforce.com/sales/ai-sales-agent/guide/): AI sales agents are intelligent software programs that use artificial intelligence (AI) to engage with customers, provide information, and facilitate sales.
- [What is a Sales Agent? Types, Roles, & More](https://www.salesforce.com/sales/ai-sales-agent/what-is-a-sales-agent/): A sales agent is a professional or AI application who represents a company to sell its products or services, acting as a crucial link between the business and its customers.
- [Best Sales Analytics Software & Tools | Sales Cloud](https://www.salesforce.com/sales/analytics/): Drive forecast accuracy, close deals faster, and accelerate revenue by providing sellers with purpose-built sales analytics software.
- [AI Sales Training: Free Courses for Sales Professionals](https://www.salesforce.com/sales/ai/ai-sales-training-courses/): Explore Sales AI courses designed to enhance your skills in artificial intelligence and machine learning. Start learning with free online training today.
- [What is AI Cold Calling?](https://www.salesforce.com/sales/ai/ai-cold-calling/): AI cold calling automates sales calls, revolutionizing cold call strategies for your sales team.
- [How Generative AI for Sales Will Improve Your Job](https://www.salesforce.com/sales/ai/generative-ai-for-sales/): From writing knockout pitches to analyzing data, generative AI for sales can handle the busy work - so you can focus on selling.
- [AI Sales Enablement: A Complete Guide + Use Cases](https://www.salesforce.com/sales/ai/ai-sales-enablement/): AI sales enablement uses AI to optimize the sales process, using data-driven insights, automation, and personalized interactions to boost sales efficiency.
- [What is an AI SDR? How They Work + Best Practices](https://www.salesforce.com/sales/ai-sales-agent/ai-sdr/): An AI SDR (Sales Development Representative) is a tool that automates and enhances the tasks of a human SDR, such as lead generation, outreach, and follow-up.
- [7 Best AI Sales Tools & Software for 2025](https://www.salesforce.com/sales/ai/ai-sales-tools/): Explore the top AI sales tools revolutionizing sales processes and boosting your sales team's performance with AI-powered solutions.
- [5 Sales Forecasting Techniques That Fuel Growth](https://www.salesforce.com/sales/analytics/sales-forecasting-techniques/): Which sales forecasting techniques set sales teams up for predictable revenue? Before you forecast, read our expert advice.
- [How to Calculate Customer Churn Rate?](https://www.salesforce.com/sales/analytics/customer-churn/): Churn rate is the percentage of customers who discontinue their use of a product, typically is used to assess customer retention.
- [Sales Forecasting](https://www.salesforce.com/sales/analytics/sales-forecasting-guide/): A sales forecast is an expression of expected sales revenue and estimates how much your company plans to sell within a certain time period.
- [AI Sales Agent Resources | Agentforce for Sales](https://www.salesforce.com/sales/ai-sales-agent/resources/): Discover Agentforce for Sales resources and get started fast with agents. See top releases, discover use cases, and get hands on with workshops.
- [What is Sales Analytics? Key Metrics & Types](https://www.salesforce.com/sales/analytics/guide/): Sales Analytics technology gathers data and provides insights. Learn metrics, techniques, and more to inform data-driven decisions and drive revenue growth.
- [What Is a Sales Conversion Rate, and How Is it Measured?](https://www.salesforce.com/sales/analytics/sales-conversion-rate/): The sales conversion rate measures the percentage of prospects who take a desired action, out of the total number of leads, indicating sales effectiveness.
- [What is a Sales Dashboard? 7 Examples & Templates](https://www.salesforce.com/sales/analytics/sales-dashboard-examples/): Learn the fundamentals of sales dashboards - what they include, how you build them, and which ones are most important to sales teams.
- [Sales Pipeline Management vs Forecasting: Key Differences](https://www.salesforce.com/sales/analytics/sales-forecasting-vs-pipeline-management/): Learn about the key differences and similarities between sales forecasting vs pipeline management.
- [What Are Sales Targets & How Do You Create Them?](https://www.salesforce.com/sales/analytics/sales-targets/): Sales targets are goals teams can use to map territories, strategize, and plan accounts effectively. Learn how to set and track them.
- [What Is Sales Reporting: Benefits, Types, and Tips](https://www.salesforce.com/sales/analytics/sales-report/): Sales reporting is the process of analyzing and presenting sales data to track performance, identify trends, and make informed business decisions.
- [What is Return on Sales (ROS)? How to Calculate & More](https://www.salesforce.com/sales/analytics/return-on-sales/): Return on Sales (ROS) is a crucial profitability metric that reveals how efficiently a company generates profit from its sales revenue.
- [What is a Sales Agent? Types, Roles, & More](https://www.salesforce.com/sales/channel-revenue-management/channel-partner-incentive-programs/): Channel partner incentive programs can boost sales, deepen loyalty, and grow your partner ecosystem. Here are 10 ideas for inspiration.
- [What Is Sales Data?](https://www.salesforce.com/sales/analytics/what-is-sales-data/): Sales data is all the customer and performance information you need to boost sales. Learn the main types and how to use them effectively.
- [What Is a Sales Conversion Rate, and How Is it Measured?](https://www.salesforce.com/sales/analytics/sales-report/software/): Sales reporting software is a tool that helps businesses track, analyze, and visualize sales data to make informed decisions.
- [Revenue Management Software & CPQ Solution](https://www.salesforce.com/sales/cpq/): Learn how the right revenue management software & CPQ solution can help streamline the entire revenue lifecycle to drive business growth.
- [Best Conversation Intelligence Software](https://www.salesforce.com/sales/conversation-intelligence/): Learn how conversation intelligence software can help you get the sales insights you need to skill up your reps and close more deals, fast.
- [Sales Force Automation Software by Sales Cloud](https://www.salesforce.com/sales/cloud/): Sales force automation enables you to grow your accounts, find new customers, and close deals faster, from anywhere. Learn how Sales Cloud can help.
- [Best Channel Revenue Management Software](https://www.salesforce.com/sales/channel-revenue-management/): Salesforce channel revenue management software can help channel growth through visibility & automation into partner transactions, inventory, and incentives.
- [10 Effective Sales Coaching Tips That Work](https://www.salesforce.com/sales/coach/): For results-driven sales coaching, use these 10 tips for managers. Build strong teams, keep them engaged, and help them sell with confidence.
- [Channel Revenue Management Pricing](https://www.salesforce.com/sales/channel-revenue-management/pricing/): Find Salesforce partner relationship management (PRM) software pricing for businesses of any size and compare editions and features.
- [What is Conversation Intelligence?](https://www.salesforce.com/sales/conversation-intelligence/guide/): Conversation intelligence involves using AI and machine learning to analyze business communications, providing business insights.
- [Chief Sales Officer (CSO) Job Description, Salary & More](https://www.salesforce.com/sales/chief-sales-officer-cso/): A Chief Sales Officer is a senior executive responsible for overseeing and optimizing an organization's sales strategies, teams, and performance.
- [Einstein Conversation Insights Pricing](https://www.salesforce.com/sales/conversation-intelligence/pricing/): Learn more about Einstein Conversation Insights, conversation intelligence pricing plans.
- [What is Conversation Intelligence Software?](https://www.salesforce.com/sales/conversation-intelligence/software/): Conversation intelligence software uses AI and machine learning to analyze business communications to improve overall communication strategies.
- [The Basics of the Quote-to-Cash Process](https://www.salesforce.com/sales/cpq/quote-to-cash/): Learn how the quote-to-cash (QTC) process encompasses sales, account management, order fulfillment, billing, and accounts receivables functions.
- [What is Cost Based Pricing?](https://www.salesforce.com/sales/cpq/cost-based-pricing/): Cost-based pricing is a strategy where prices are set based on production costs plus a markup to ensure profit.
- [What is Bundle Pricing? Definition, Strategies & Examples](https://www.salesforce.com/sales/cpq/bundle-pricing/): Bundle pricing helps businesses sell multiple products at a combined price. Learn strategies, benefits, and how Salesforce CPQ simplifies bundling.
- [What is a Conversion Funnel? A Guide to Each Stage](https://www.salesforce.com/sales/conversion-funnel/): A sales conversion funnel is the step-by-step process that leads a potential customer from initial interest to a completed purchase.
- [Benefits of Cloud CPQ Software](https://www.salesforce.com/sales/cpq/software/cloud/): Cloud CPQ software can help businesses save time and money, while promotion employee & customer satisfaction.
- [What is a Sales Invoice?](https://www.salesforce.com/sales/cpq/sales-invoice/): A sales invoice is a document issued by a seller to a buyer, detailing products or services sold, quantities, prices, and payment terms.
- [The Benefits of CPQ Software for Your Business](https://www.salesforce.com/sales/cpq/software/): Learn about the main benefits of a CPQ software and how it can benefits your sales team and your business.
- [What is Revenue Growth: Tips & Formulas](https://www.salesforce.com/sales/cpq/revenue-growth/): Revenue growth increases the revenue a company generates over time and serves as a key metric in evaluating a company's success.
- [What Is CPQ, or Configure, Price, Quote?](https://www.salesforce.com/sales/cpq/what-is-cpq/): CPQ is a sales tool for companies to quickly and accurately generate quotes for orders.
- [Value-Based Pricing: A Complete Overview & Guide](https://www.salesforce.com/sales/cpq/value-based-pricing/): Value based pricing quantifies the value of a product or service based on its perceived value to the customer.
- [Sales Data](https://www.salesforce.com/sales/data/): Automate CRM updates and centralize your sales data for smarter insights and AI.
- [What You Should Know About the Order-to-Cash Process](https://www.salesforce.com/sales/cpq/what-is-order-to-cash/): The order-to-cash process is a business cycle which involves receiving and fulfilling customer orders to managing payments and revenue collection.
- [Sales Quote Automation: A Complete Guide](https://www.salesforce.com/sales/cpq/sales-quote-automation/): Sales quote automation uses AI and sales CRM tools to generate accurate, customized quotes. Learn more.
- [What is Cross-Selling? Techniques & Examples](https://www.salesforce.com/sales/cross-selling/): Cross-selling is a strategy where customers are encouraged to buy related products or services along with their main purchase.
- [Sales Programs & Efficiency Platform](https://www.salesforce.com/sales/enablement/): Learn how a sales enablement platform can help boost seller efficiency & productivity with outcome-based sales enablement - all in the flow of work.
- [What is Distribution Channel? - Definitions, Types, and Strategies](https://www.salesforce.com/sales/distribution-channels/): Explore the fundamental concepts of distribution channels, distribution strategies, their evolution in the digital era, and best practices for your approach in our comprehensive guide.
- [Sales Emails and Alerts Pricing](https://www.salesforce.com/sales/email-alerts-pricing/): Empower sales reps to connect effectively with sales emails and alerts. Find out pricing here.
- [Best Sales Engagement Platform | Sales Cloud](https://www.salesforce.com/sales/engagement-platform/): Sales Engagement platforms & software enable you to sell smarter, giving reps the ability to connect with prospects in all channels with the #1 AI CRM.
- [Einstein Relationship Insights Pricing](https://www.salesforce.com/sales/einstein-relationship-insights-pricing/): Learn more about Salesforce's pricing for Einstein Relationship Insights and partner relationship management.
- [What is Salesforce CPQ?](https://www.salesforce.com/sales/cpq/what-is-salesforce-cpq/): Get an overview of Salesforce CPQ (Configure, Price, Quote) and see how the sales tool provides accurate pricing with any product scenario.
- [9 Best Sales Enablement Software Tools of 2025](https://www.salesforce.com/sales/enablement/software/): Sales enablement software is a tool that provides sales teams with the resources, content, and information they need to sell effectively.
- [Sales Program Pricing](https://www.salesforce.com/sales/enablement/pricing/): Increase the speed of sales with real-time enablement. Find pricing plans that fit your business.
- [What is Sales Enablement? A Complete Strategy Guide](https://www.salesforce.com/sales/enablement/what-is-sales-enablement/): Sales enablement is the process of providing sales teams with the resources, tools, and training they need to sell more effectively.
- [What are Sales Enablement Tools?](https://www.salesforce.com/sales/enablement/sales-enablement-tools/): Sales enablement tools equip sales
teams with resources like content management, training, and
analytics, enhancing productivity and helping close deals.
- [How AI Sales Training Can Improve Team Performance](https://www.salesforce.com/sales/enablement/ai-sales-training/): AI sales training uses artificial intelligence to provide personalized coaching and feedback to enhance skills and performance.
- [Sales Engagement Pricing](https://www.salesforce.com/sales/engagement-platform/pricing/): Sales Cloud Pricing & Edition Comparison
- [How to Convert Leads? Top Tips & Examples](https://www.salesforce.com/sales/how-to-convert-leads/): To convert leads, engage with potential customers by understanding their needs and providing tailored solutions that demonstrate clear value.
- [Go to Market Strategy](https://www.salesforce.com/sales/go-to-market-strategy/): A go-to-market strategy is a step-by-step plan for introducing a new product to buyers. Get tips on how to create a successful strategy.
- [What is a Sales Funnel? Complete Guide + Examples](https://www.salesforce.com/sales/funnel/): What is a sales funnel? It's the prospect journey from brand awareness to repeat customer. Learn why it's important in sales and marketing.
- [What is Inbound Sales? Strategies & Best Practices](https://www.salesforce.com/sales/inbound-sales/): Explore the world of inbound sales and learn proven strategies to increase conversion rates. Plus, get best practices from an expert.
- [What is Lead Nurturing? Examples, Strategies, & Tips](https://www.salesforce.com/sales/engagement-platform/what-is-lead-nurturing/): Learn surefire lead nurturing strategies, tips, and techniques that will help you advance more deals to close.
- [Sales Dialer Pricing](https://www.salesforce.com/sales/engagement-platform/sales-dialer-pricing/): Learn more about Salesforce's Sales Dialer Pricing. Increase productivity and improve communication of your sales team.
- [What is Incentive Compensation?](https://www.salesforce.com/sales/incentive-compensation-management/guide/): Incentive compensation is a form of payment that rewards employees, often sales reps, for achieving specific goals or objectives.
- [What is Variable Compensation?](https://www.salesforce.com/sales/incentive-compensation-management/average-sales-commission/): Average sales commission refers to the typical percentage or amount of sales revenue that a salesperson earns as compensation for successfully closing deals.
- [Best Sales Mapping Software](https://www.salesforce.com/sales/mapping-software/): Learn how sales mapping software can help you visualize data to fuel better decisions, streamline field operations, and optimize account visits.
- [Sales Compensation Plans: Complete Guide & Examples](https://www.salesforce.com/sales/incentive-compensation-management/sales-compensation-plans/): Sales compensation plans are detailed guides that outline how much salespeople earn through commission, bonuses, and job performance.
- [What Is a SPIFF in Sales? The Ultimate Guide](https://www.salesforce.com/sales/incentive-compensation-management/what-is-a-spiff-in-sales/): SPIFF is a sales incentive for short-term goal attainment. Learn more about its meaning, purpose, and impact on motivating sales teams.
- [What is Variable Compensation?](https://www.salesforce.com/sales/incentive-compensation-management/pay-for-performance/): Pay for performance ties employee compensation to their individual or team results, encouraging productivity and high performance.
- [Salesforce Spiff | Incentive Compensation Management Software](https://www.salesforce.com/sales/incentive-compensation-management/): Salesforce Spiff is the leading incentive compensation management software that incentivizes sellers and automates sales commission calculations.
- [What is a Sales Incentive Plan, and How are They Created?](https://www.salesforce.com/sales/incentive-compensation-management/sales-incentive-plan/): Sales incentive plans can motivate your sales team, enhance performance and drive long-term success.
- [Salesforce Spiff Pricing](https://www.salesforce.com/sales/incentive-compensation-management/pricing/): Learn more about Salesforce Spiff (Incentive compensation management software) Pricing.
- [What is Incentive Compensation Management Software?](https://www.salesforce.com/sales/incentive-compensation-management/software/): Incentive compensation management software helps businesses design, implement, and manage reward plans to motivate employees and drive performance.
- [What is Sales Territory Mapping?](https://www.salesforce.com/sales/mapping-software/what-is-sales-territory-mapping/): Learn the best practices for sales territory mapping, from soliciting team input to objective-setting and equitable segmentation.
- [Partner Relationship Management (PRM) Tools & Software](https://www.salesforce.com/sales/partner-relationship-management/): Salesforce partner relationship & channel sales management software can help improve partner relationships by sharing sales leads and expertise.
- [What is Variable Compensation?](https://www.salesforce.com/sales/incentive-compensation-management/variable-compensation/): Variable compensation is a flexible payment system where employees receive additional earnings based on performance, productivity, or company profitability.
- [What Is Outbound Sales? Strategies and Tips](https://www.salesforce.com/sales/outbound-sales/): Understand what defines outbound sales and explore strategies and techniques for successful outbound sales results.
- [Partner Cloud is your scalable partner ecosystem platform.](https://www.salesforce.com/sales/partner-cloud/): Salesforce Partner Cloud: Empower Your Ecosystem with CRM Data, AI, and Automation.
- [Salesforce Maps Pricing](https://www.salesforce.com/sales/mapping-software/pricing/): Learn more about Salesforce Maps (sales mapping software) Pricing.
- [What is a Partner Ecosystem? Importance + Examples](https://www.salesforce.com/sales/partner-ecosystem-management/guide/): Partner ecosystems allow a network of businesses to collaborate across marketing and sales to scale and grow.
- [What is Partner Enablement?](https://www.salesforce.com/sales/partner-relationship-management/partner-enablement/): Partner enablement is the process of equipping partners with the tools, resources, and training needed to effectively sell and support a company's products or services.
- [What Is Channel Management?](https://www.salesforce.com/sales/partner-relationship-management/channel-management/): Channel management allows businesses to optimize distribution channels, maximize market reach, and drive revenue growth effectively.
- [Best Salesforce Partner Ecosystem Management Software](https://www.salesforce.com/sales/partner-ecosystem-management/): Salesforce Partner Ecosystem Management: Real-time Engagement, Enablement & Automated Incentives.
- [What Are Sales Channels?](https://www.salesforce.com/sales/partner-relationship-management/sales-channels/): Sales channels are the various methods or pathways through which a business sells its products or services to customers, including direct, indirect, and online.
- [What is Channel Sales? A Complete Strategy Guide](https://www.salesforce.com/sales/partner-relationship-management/channel-sales-guide/): Channel sales involves selling products or services through 3rd partners, such as distributors, resellers, or affiliates, rather than directly to customers.
- [What is Partner Relationship Management (PRM)?](https://www.salesforce.com/sales/partner-relationship-management/what-is-prm/): Learn all the tools, processes, and training involved in successful Partner Relationship Management - and get examples from experts.
- [Best Sales Performance Management Software](https://www.salesforce.com/sales/performance-management/): Learn how sales performance management software can help boost efficiency from sales planning to execution.
- [The 16 Do's of Highly Effective Sales Managers](https://www.salesforce.com/sales/performance-management/effective-sales-managers/): Learn what highly effective sales managers do to drive success and how you can emulate their success for your business as well.
- [9 Sales KPIs Every Sales Team Should Be Tracking](https://www.salesforce.com/sales/performance-management/sales-kpis/): Key performance indicators (KPIs) in sales measure how closely performance tracks to goals. Learn how to track the KPIs that drive revenue.
- [What Is Sales Commission? Types, Examples, & Formulas](https://www.salesforce.com/sales/performance-management/sales-commission/): Sales commission is the additional money a sales rep earns on top of a base salary for achieving specific goals. Learn types and agreements.
- [What is a Sales Pipeline?](https://www.salesforce.com/sales/pipeline/): A sales pipeline is a visualization of where each prospect is in the sales process, helping you identify next steps so you can keep closing deals.
- [What Is Sales Performance Management Software?](https://www.salesforce.com/sales/performance-management/software/): Sales performance management software is a tool that helps organizations plan, monitor, and analyze their sales to improve revenue.
- [Sales Pipeline Management: The Complete Guide](https://www.salesforce.com/sales/pipeline/management/): Sales pipeline management is the process of guiding and improving how sales opportunities move through different stages.
- [What is Total Compensation? How to Calculate + Guide](https://www.salesforce.com/sales/performance-management/total-compensation/): Total compensation includes all the financial and non-financial benefits an employee receives, such as salary, health insurance, and retirement plans.
- [Best Partner Relationship Management (PRM) Software](https://www.salesforce.com/sales/partner-relationship-management/software/): Partner relationship management software streamlines collaboration and enhances communication between a company and its business partners.
- [Partner Cloud Pricing](https://www.salesforce.com/sales/partner-relationship-management/pricing/): Find Salesforce partner relationship management (PRM) software pricing for businesses of any size and compare editions and features.
- [How to Make a Sales Pitch [with Examples]](https://www.salesforce.com/sales/pitch-examples/): An effective sales pitch should be a two-way street that adds value for both parties. Here's how to build the perfect pitch, with clear examples.
- [What are the Stages of a Sales Pipeline?](https://www.salesforce.com/sales/pipeline/stages/): In this article, we answer the question, "What is a sales pipeline?" and explore the various sales pipeline stages, as well as share how business leaders can
- [What are Sales Prospecting Tools?](https://www.salesforce.com/sales/prospecting/tools/): Sales prospecting tools are software and technologies designed to help sales teams identify, engage, and convert potential customers.
- [Harnessing AI for Sales Prospecting](https://www.salesforce.com/sales/prospecting/ai/): AI in sales prospecting is technology that automates and enhances the way you engage with potential customers.
- [What is Uncapped Commission? A Complete Guide](https://www.salesforce.com/sales/performance-management/uncapped-commission/): Uncapped commission means there is no limit to the amount of commission a sales rep can earn during any given pay period.
- [Revenue Intelligence Platform by Sales Cloud](https://www.salesforce.com/sales/revenue-intelligence/): Learn how revenue intelligence platform can help surface analytics and actionable insights across all customer interactions to deliver revenue growth.
- [What Is Recurring Billing?](https://www.salesforce.com/sales/revenue-cloud/what-is-recurring-billing/): Recurring billing is a payment model where a customer agrees to an automatic charge on a regular schedule. Learn more.
- [7 Steps to Building A Winning Sales Process](https://www.salesforce.com/sales/process/): A sales process is a series of steps that a sales team follows to move a potential customer from initial contact to a closed deal. Learn more.
- [How to Do Sales Prospecting the Right Way](https://www.salesforce.com/sales/prospecting/): A complete guide to sales prospecting with expert tips and techniques for fueling your pipeline with top-quality leads.
- [Revenue Cloud Billing](https://www.salesforce.com/sales/revenue-cloud-billing/): CRM billing solution with subscription management, consumption management, digital wallet, invoicing, payments, collections, and accounting tools.
- [Salesforce Sales Pricing](https://www.salesforce.com/sales/pricing/): Find Salesforce Sales and Sales Cloud pricing for businesses of any size and learn about the differences between Sales Editions.
- [What is ASC 606?](https://www.salesforce.com/sales/revenue-cloud/asc-606/): ASC 606 is a revenue recognition standard outlining how companies should recognize revenue from contracts with customers.
- [Revenue Management Software](https://www.salesforce.com/sales/revenue-lifecycle-management/): Streamline your Revenue Lifecycle Management and drive efficient revenue growth & optimization with end-to-end revenue management software.
- [What Is Subscription Management? A Complete Guide](https://www.salesforce.com/sales/revenue-cloud/what-is-subscription-management/): Learn how subscription management software helps grow recurring revenue from purchase to adoption to renewal.
- [5 Best Revenue Intelligence Software Platforms of 2025](https://www.salesforce.com/sales/revenue-intelligence/software/): Revenue intelligence software analyzes sales data using AI to boost revenue growth by providing insights into customer interactions and sales performance.
- [Revenue Intelligence Pricing](https://www.salesforce.com/sales/revenue-intelligence/pricing/): Learn more about Revenue Intelligence pricing and how you can drive predictable revenue with analytics and AI.
- [Accrued Revenue: Definition, How to Record + Examples](https://www.salesforce.com/sales/revenue-lifecycle-management/accrued-revenue/): Accrued revenue is income earned for goods or services sold but not yet paid, recorded as an asset on the balance sheet until payment is received.
- [10 Best Invoicing and Billing Software](https://www.salesforce.com/sales/revenue-lifecycle-management/billing-software/): Discover the best invoicing and billing software, verified by users on trusted review sites. Compare each solution by top features, pros, cons, and overall rating.
- [Annual Recurring Revenue: What It Is and How to Calculate](https://www.salesforce.com/sales/revenue-lifecycle-management/annual-recurring-revenue-arr/): Annual recurring revenue (ARR) is a metric used to measure revenue an organization generates over one year.
- [What Is Revenue Intelligence?](https://www.salesforce.com/sales/revenue-intelligence/what-is-revenue-intelligence/): Learn what revenue intelligence can do for sales leaders to improve pipeline health, sales forecasting, and revenue growth.
- [7 Best Contract Management Software for 2025](https://www.salesforce.com/sales/revenue-lifecycle-management/contract-management-software/): Contract management software helps create, review, negotiate, and manage contracts from drafting to renewal or termination.
- [What is Deferred Revenue?](https://www.salesforce.com/sales/revenue-lifecycle-management/deferred-revenue/): Deferred revenue is an advance payment received for goods or services to be delivered in the future, recorded as a liability until delivered.
- [What is Automated Invoice Processing?](https://www.salesforce.com/sales/revenue-lifecycle-management/automated-invoice-processing-software/): Learn how the best automated invoice processing software optimizes financial workflows.
- [Gross Profit Margin: How to Calculate It & Formula](https://www.salesforce.com/sales/revenue-lifecycle-management/gross-profit-margin/): Gross profit margin is the percentage of revenue that remains after subtracting the cost of goods sold, reflecting a company's profitability.
- [What is Days Sales Outstanding (DSO)? Definition & Formula](https://www.salesforce.com/sales/revenue-lifecycle-management/days-sales-outstanding-dso/): Days Sales Outstanding (DSO) measures the average number of days it takes for a company's Accounts Receivable to collect payment after a sale.
- [What Is ERP Software?](https://www.salesforce.com/sales/revenue-lifecycle-management/erp-software/): ERP software integrates and manages business processes, such as finance, HR, and supply chain, in a unified platform.
- [5 Best Quoting Software Tools & Solutions in 2025](https://www.salesforce.com/sales/revenue-lifecycle-management/automated-quoting-software/): Quoting software tools and solutions are designed to streamline the process of creating, sending, and managing quotes for products or services.
- [Salesforce Contracts Pricing](https://www.salesforce.com/sales/revenue-lifecycle-management/contracts-pricing/): Learn more about pricing for Salesforce Contracts and discover the right edition for your business needs.
- [Gross Profit vs. Net Profit: What's the Difference?](https://www.salesforce.com/sales/revenue-lifecycle-management/gross-profit-vs-net-profit/): Gross profit is revenue minus cost of goods sold. Net profit is gross profit minus all other expenses, including taxes and operating costs.
- [What is Gross Revenue vs Net Revenue?](https://www.salesforce.com/sales/revenue-lifecycle-management/gross-revenue-vs-net-revenue/): Gross revenue is the total revenue generated from sales of goods or services before any deductions, while net revenue is the revenue remaining after those deductions.
- [How to Calculate Net Operating Income (NOI) + Examples](https://www.salesforce.com/sales/revenue-lifecycle-management/net-operating-income-noi/): Net Operating Income (NOI) is the profit from a company's business operations, calculated by subtracting operating expenses from operating revenue.
- [What is Recurring Revenue? Models, Considerations & Strategies](https://www.salesforce.com/sales/revenue-lifecycle-management/how-to-calculate-recurring-revenue/): Recurring revenue is revenue which an organization or company is expected to continue to have in the future.
- [How to Calculate Marginal Revenue: Formula + Examples](https://www.salesforce.com/sales/revenue-lifecycle-management/marginal-revenue/): Marginal Revenue is the additional revenue generated from selling one more unit of a product or service. Learn how to use the right formula to calculate it.
- [Operating Income: How to Calculate + Formula](https://www.salesforce.com/sales/revenue-lifecycle-management/operating-income/): Operating Income is the profit from a company's core business activities, calculated by subtracting operating expenses from operating revenue.
- [Marginal Analysis: Definition, Formula, Examples & Guide](https://www.salesforce.com/sales/revenue-lifecycle-management/marginal-analysis/): Marginal analysis is a cost-benefit evaluation that compares additional benefits with associated costs to determine if a change leads to a net gain.
- [What is Price Sensitivity?](https://www.salesforce.com/sales/revenue-lifecycle-management/price-sensitivity/): Price sensitivity refers to how the demand for a product changes in response to price changes, indicating how sensitive customers are to price fluctuations.
- [What is Gross Revenue?](https://www.salesforce.com/sales/revenue-lifecycle-management/gross-revenue/): Gross revenue is the total dollar amount gained, before deducting any costs, such as expenses.
- [What is Prestige Pricing?](https://www.salesforce.com/sales/revenue-lifecycle-management/prestige-pricing/): Prestige pricing is a strategy where prices are set high to convey quality, exclusivity, and status.
- [5 Revenue Models for your Sales Organization](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-model/): A revenue model outlines how a business generates income by identifying the sources of revenue, pricing strategies, and the value offered to customers.
- [What is Price Anchoring?](https://www.salesforce.com/sales/revenue-lifecycle-management/price-anchoring/): Price anchoring is a marketing
strategy where a higher initial price is shown to make a subsequent
lower price seem more attractive, impacting perceived value.
- [9 Best Recurring Billing Software for 2025](https://www.salesforce.com/sales/revenue-lifecycle-management/recurring-billing-software/): Recurring billing software helps by sending invoices for regular payments automatically, meaning less manual work and fewer chances for mistakes.
- [Revenue Lifecycle Management Pricing](https://www.salesforce.com/sales/revenue-lifecycle-management/pricing/): Streamline your revenue cycle management and drive efficient revenue growth with an end-to-end solution powered by Revenue Cloud.
- [8 Best Revenue Management Software in 2025](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-management-software/): Revenue management software helps businesses predict demand, set optimal prices, and allocate resources efficiently to maximize income.
- [What Is a Purchase Order (PO)? Purpose, Types, and Benefits](https://www.salesforce.com/sales/revenue-lifecycle-management/purchase-order/): A purchase order (PO) is a document issued by a buyer to a seller, detailing the items to be purchased, quantities, prices, and delivery terms.
- [Revenue Cloud Pricing](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-optimization-pricing/): Learn more about Salesforce's Revenue Cloud solution and build recurring customer relationships from quote to revenue to retention.
- [What is Revenue Generation?](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-generation/): Revenue generation is the process of creating income for a business through the sale of goods or other activities that contribute to financial growth.
- [The Importance of Revenue Recognition Software](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-recognition-software/): Revenue recognition software automates the process of recognizing revenue according to accounting standards, ensuring accuracy and compliance.
- [Revenue Recognition Principle: Definition & Methods](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-recognition-principle/): The revenue recognition principle dictates that revenue is recorded when earned, not when payment is received.
- [What is Revenue Lifecycle Management Software?](https://www.salesforce.com/sales/revenue-lifecycle-management/software/): Revenue lifecycle management software streamlines and automates the processes of revenue recognition, billing, forecasting, and compliance.
- [What is Sales Revenue? How to Calculate & More](https://www.salesforce.com/sales/revenue-lifecycle-management/sales-revenue/): Explore the world of sales revenue: from components and calculation methods to strategies for growth. Optimize your business success today.
- [What is Revenue Recognition? A Complete Guide](https://www.salesforce.com/sales/revenue-lifecycle-management/revenue-recognition/): Revenue recognition is the accounting principle dictating when revenue should be recorded in financial statements.
- [7 Best Subscription Management Software Tools in 2025](https://www.salesforce.com/sales/revenue-lifecycle-management/subscription-management-software/): Subscription management software automates and streamlines the processes of managing subscriptions, billing, and customer relationships.
- [What is Variable Pricing?](https://www.salesforce.com/sales/revenue-lifecycle-management/variable-pricing/): Variable pricing is a strategy where
the price of a product or service fluctuates based on factors like
demand, competition, or customer segmentation.
- [What is Sales Force Automation Software (SFA)?](https://www.salesforce.com/sales/sales-force-automation-software-sfa/): Sales Force Automation Software software streamlines sales processes by automating tasks such as lead management, sales forecasting, and performance analysis.
- [Revenue Management Defined: Stages, Examples & More](https://www.salesforce.com/sales/revenue-lifecycle-management/what-is-revenue-management/): Revenue management is the strategic use of data and analytics to optimize pricing, inventory, and distribution to maximize revenue.
- [What is Contract Lifecycle Management (CLM)?](https://www.salesforce.com/sales/revenue-lifecycle-management/what-is-contract-lifecycle-management/): Contract lifecycle management (CLM) is the process of managing the creation, execution, & analysis of contracts to maximize financial performance.
- [What is Billing and Revenue Management (BRM)?](https://www.salesforce.com/sales/revenue-lifecycle-management/what-is-revenue-management/billing-and-revenue-management/): Billing and Revenue Management (BRM) is the process of managing customer billing, payments, and revenue recognition to ensure accurate financial reporting.
- [What Is an Invoice? Purpose, Types, and How to Create](https://www.salesforce.com/sales/revenue-lifecycle-management/what-is-an-invoice/): What Is an Invoice? Purpose, Types, and How to Create
- [What Is Sales Management?](https://www.salesforce.com/sales/sales-management/): Sales management is how sales managers organize, motivate, and lead their sales reps while tracking - and improving - team performance.
- [What Is Revenue Operations (RevOps)? A Complete Guide](https://www.salesforce.com/sales/revenue-lifecycle-management/what-is-revenue-operations/): Learn how revenue operations teams can grow the business with key RevOps metrics and benefits.
- [9 Best Sales Management Software & Tools](https://www.salesforce.com/sales/sales-management/software/): Sales management software helps businesses organize, track, and analyze sales activities, processes, and data to improve sales performance and productivity.
- [Sales & Operations Planning (S&OP): A Complete Guide](https://www.salesforce.com/sales/sales-operations-planning/): Sales and Operations Planning (S&OP) is a crucial business process that bridges the gap between sales and operations to create a unified plan
- [What is Sales Intelligence?](https://www.salesforce.com/sales/sales-intelligence/): Sales Intelligence is the collection of data and insights used to make strategic decisions throughout the sales process.
- [Sales Planning Software](https://www.salesforce.com/sales/sales-planning/): Salesforce Sales Planning software efficiently allocates targets, budget, headcount, and more with auto-allocation and seamless in-app collaboration.
- [What is Customer segmentation?](https://www.salesforce.com/sales/sales-planning/customer-segmentation/): Customer segmentation is the process of dividing a customer base into distinct groups based on shared characteristics to target marketing efforts effectively.
- [Sales Planning Pricing](https://www.salesforce.com/sales/sales-planning/pricing/): Learn more about Salesforce's Sales Planning pricing, and start designing, optimizing, and pivoting your business with agile sales plans today.
- [What Are Sales Quotas? Types, Examples & Tips](https://www.salesforce.com/sales/sales-quotas/): Sales quotas are numerical target sales reps need to hit within a month or quarter. Get tips you can give your reps for hitting them.
- [What is a Sales Plan? How to Create + Examples](https://www.salesforce.com/sales/sales-planning/what-is-a-sales-plan/): Learn the key steps to building a sales plan that is adaptable while also empowering your reps to sell efficiently.
- [The Complete Guide to Sales Route Planning](https://www.salesforce.com/sales/sales-planning/sales-route-planning-guide/): Sales route planning helps you find the most efficient sales routes and capture high-value opportunities, letting reps focus on engagement.
- [International Sales: How to Sell in a Global Market](https://www.salesforce.com/sales/strategy/international-sales-strategy/): Find out how to take your business abroad with our tips on how to implement an international sales strategy.
- [What is a Sales Team?](https://www.salesforce.com/sales/sales-team/): A sales team is a group of professionals responsible for generating revenue by selling products or services and building customer relationships.
- [How to Break Team Silos With These 5 Tips](https://www.salesforce.com/sales/strategy/breaking-down-sales-silos/): Don't limit your teams to siloed information, break the barriers to get a free flow of info to work towards the greater goal, increasing the bottom line.
- [What is Sales Planning Software?](https://www.salesforce.com/sales/sales-planning/software/): Discover the advantages of sales planning software. Learn key features, challenges, and future trends for effective sales planning and business growth.
- [Sales Productivity: What It Is and 8 Ways to Improve It](https://www.salesforce.com/sales/team-productivity/sales-productivity-pitfalls/): Sales productivity measures how efficiently your sales team turns time and resources into revenue-generating activities and results.
- [8 Best Sales Software Tools for Your Business](https://www.salesforce.com/sales/software/): Elevate your sales strategy with the best sales software available. Discover options tailored to your business.
- [9 Best Sales Strategies](https://www.salesforce.com/sales/strategy/examples/): Examples of sales strategies successful in targeting a specific market segment with a tailored product offering, combined with personalized outreach.
- [Top Sales Trends for 2024 - and Beyond](https://www.salesforce.com/sales/state-of-sales/sales-trends/): From prioritizing human connections and trust-building to leveraging AI for greater efficiency, discover the latest sales trends.
- [How to Pick the Best Sales Planning Strategy + Examples](https://www.salesforce.com/sales/strategy/planning/): Top-down and bottom-up sales planning strategies are common, but few consider a hybrid approach. Here's how to choose the right one.
- [Sales Strategy Guide: 6 Steps to More Efficient Selling](https://www.salesforce.com/sales/strategy/): Learn why building a sales strategy is key to your success, what types of sales strategy there are, and how to build one in 6 steps.
- [Sales Team Productivity Tools](https://www.salesforce.com/sales/team-productivity/): Discover the ultimate tools to improve sales team productivity and sales operations. Find out how Slack Sales Elevate will take you there.
- [What is Sales Operations?](https://www.salesforce.com/sales/team-productivity/what-is-sales-operations/): Sales operations is a strategic team that improves efficiency and productivity, driving sales revenue.
- [What is a Sales Lead? A Complete Guide](https://www.salesforce.com/sales/what-is-a-sales-lead/): Sales leads are people or businesses that could become customers. Learn types and strategies for successful lead generation.
- [What is Tech Sales? Career + Job Examples](https://www.salesforce.com/sales/tech-sales-career/): Discover the keys to breaking into the dynamic world of tech sales. Explore proven strategies and get expert advice.
- [5 Technical Sales Manager Challenges](https://www.salesforce.com/sales/technical-sales-manager-challenges/): Struggling with technical sales management? Learn common challenges and how to solve them, using smart strategies and automation tools with Salesforce.
- [What is Sales Tech? (+ Sales Technology Examples)](https://www.salesforce.com/sales/technology/): Sales technology encompasses a range of digital tools and software designed to enhance the efficiency and effectiveness of sales processes.
- [Sales Tools](https://www.salesforce.com/sales/tools/): Learn how industry-leading sales tools can boost your performance. Automate tasks, increase efficiency, and close deals faster.
- [What Is a Sales Cycle? 7 Critical Stages](https://www.salesforce.com/sales/what-is-a-sales-cycle/): A sales cycle is a repeatable process you can follow to turn a prospect into a customer. Learn how to use it to increase sales efficiency.
- [What Is Sales Transformation? Preparing Your Team for AI](https://www.salesforce.com/sales/transformation/): Sales transformation is a strategic overhaul of a company's sales operations and tools to enhance efficiency. See how Salesforce did it - and boosted productivity.
- [What Is B2B Sales? Strategies & Best Practices](https://www.salesforce.com/sales/what-is-b2b-sales/): Discover B2B sales strategies and best practices for success. Maximize revenue and close deals effectively with expert tips.
- [What is Inside Sales & How it Works](https://www.salesforce.com/sales/what-is-inside-sales/): Inside sales is selling products or services remotely, often through phone calls, emails, or online meetings, without face-to-face interaction.
- [The Complete Guide to Enterprise Sales](https://www.salesforce.com/sales/what-is-enterprise-sales/): Enterprise sales is the process of selling products or services to large organizations through complex deals that usually involve multiple decision-makers.
- [How to Generate Sales Leads: 10 Lead Generation Strategies](https://www.salesforce.com/sales/what-is-lead-management/how-to-generate-leads/): Learn how to quickly generate quality leads. Understanding how to generate leads comes down to internalizing the right lead generation strategies.
- [What is Sales Automation?](https://www.salesforce.com/sales/what-is-sales-automation/): Learn how sales automation pairs with AI to perform human tasks, reducing manual time and effort. See examples and learn how it works.
- [What Is Lead Management? Definition, Tips & Strategies](https://www.salesforce.com/sales/what-is-lead-management/): Unlock the potential of lead management. Explore stages, tools, best practices, and strategies for success.
- [What Are Digital Sales? Tips, Strategies + Tools](https://www.salesforce.com/sales/what-is-sales/digital-sales/): Explore the realm of digital sales. Discover strategies, tools, and trends driving success in online sales environments.
- [Digital Sales Experiences: How To Measure ROI](https://www.salesforce.com/sales/what-is-sales/digital-sales/experience/): Measure the return on investment (ROI) in your digital sales experiences - or leave a lot on the table. Here is what you need to know.
- [What Is Sales? Definitions, Types, and Success Strategies](https://www.salesforce.com/sales/what-is-sales/): Explore a comprehensive guide to sales, including types, strategies, approaches, and methodologies for success.
- [Salesforce on Salesforce: Our Customer Zero Story](https://www.salesforce.com/salesforce-on-salesforce-stories/): As Customer Zero, here's what we've learned through testing, deploying, and adopting our own products.
- [AI Customer Service Agents | Agentforce Service Agent](https://www.salesforce.com/service/ai/customer-service-agents/): AI customer service agents is technology that can understand and respond 24/7 to customer inquiries within the guardrails the Agent is provided.
- [What is Upselling? A Complete Guide + Examples](https://www.salesforce.com/sales/what-is-upselling/): Explore a comprehensive guide to sales, including types, strategies, approaches, and methodologies for success.
- [AI for Customer Service & Support](https://www.salesforce.com/service/ai/): Learn how AI for customer service & support can assist your teams to increase productivity and deliver hyper-personalized customer experiences faster.
- [AI in Customer Service: Everything You Need to Know](https://www.salesforce.com/service/ai/customer-service-ai/): AI in customer service can transform how you interact with customers. Here are 8 ways you can use AI in your business now.
- [6 Best Sales Tracking Software for 2025](https://www.salesforce.com/sales/what-is-sales-tracking-software/): Sales tracking software is a tool that helps businesses monitor, record, and analyze their sales activities and performance metrics.
- [Best Customer Service Software Powered by AI](https://www.salesforce.com/service/): Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love.
- [Conversational AI for Customer Service: How It Works & Why You Need It](https://www.salesforce.com/service/ai/conversational-ai-customer-service/): Here's how conversational AI can deliver exceptional customer service with a human touch.
- [Generative AI for Customer Service: 3 Helpful Use Cases](https://www.salesforce.com/service/ai/customer-service-ai/generative/): Generative AI for customer service is a technology used to generate conversational responses for chatbots, voice systems, and live agents.
- [Salesforce: The #1 AI CRM](https://www.salesforce.com/): Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.
- [Customer Service Chatbots: How to Create (2025 Guide)](https://www.salesforce.com/service/ai/customer-service-chatbot/): Use customer service A customer service chatbot is an AI tool that interacts with customers to provide support, answer questions, and resolve issues automatically.
- [AI Service Desk: Key Features, Benefits & Examples](https://www.salesforce.com/service/ai/service-desk/): AI service desks use artificial intelligence to automate support tasks, answer queries, and improve efficiency in IT and customer service operations.
- [Customer Service AI Pricing](https://www.salesforce.com/service/ai/pricing/): Learn more about our Agentforce for Service pricing and start delivering smarter service with artificial intelligence.
- [What Is Knowledge Management AI?](https://www.salesforce.com/service/ai/what-is-knowledge-management-ai/): With knowledge management AI, you can improve response accuracy and deliver faster resolutions.
- [AI Scheduling Assistants: A Guide for Field Service](https://www.salesforce.com/service/ai/scheduling-assistant-field-service/): An AI scheduling assistant is software that uses artificial intelligence to manage and optimize appointments, meetings, and tasks for individuals or teams.
- [All Customer Service Products & Features](https://www.salesforce.com/service/all-products/): Learn about all the customer service products & features Salesforce and Service Cloud offers in order to give the best customer service support to your customers.
- [What is an AI Voice Agent?](https://www.salesforce.com/service/call-center-integration/voice-ai-agent/): AI voice agents are intelligent virtual assistants that understand and respond to human voice commands, enhancing user interactions.
- [What Is AI Knowledge?](https://www.salesforce.com/service/ai/what-is-ai-knowledge/): AI knowledge happens when we train software to learn, and software trains us how to use AI. This has had deep implications for customer service operations.
- [What to Know About Voice Technology in Customer Service](https://www.salesforce.com/service/call-center-integration/voip-voice-technology-customer-service/): Voice technology is used by high-performing customer service departments around the world. Explore how it delivers personalized customer interactions.
- [Al Ticketing: What It Is, Benefits, and Examples](https://www.salesforce.com/service/ai/ticketing/): An Al ticketing system automates the handling of customer-support requests using AI to categorize, prioritize, and respond to issues efficiently.
- [What is Telephony? (Definition, Types and Benefits)](https://www.salesforce.com/service/call-center-integration/what-is-telephony/): Telephony is technology that enables communication between two or more physically distant people. Learn more in our guide
- [Contact Center Automation: Your Guide to Efficiency](https://www.salesforce.com/service/contact-center/automation/): Investing in contact center automation saves time, reduce costs, and improves customer satisfaction. Learn more in this in-depth guide.
- [Best Contact & Call Center Software by Service Cloud](https://www.salesforce.com/service/contact-center/): Learn how contact and call center software can deliver proactive, personalized service across all channels including phone, chatbots, and more - at scale.
- [What is an AI Contact Center? Key Features & Benefits](https://www.salesforce.com/service/contact-center/ai/): An AI contact center is a customer service solution using AI to handle calls, emails, chats, and more, improving efficiency and offering 24/7 assistance.
- [Service Cloud Voice Pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/): Learn more about our Service Cloud Voice pricing and start unifying telephony with digital channels and CRM data on the #1 CRM platform.
- [9 Best Customer Service Software Solutions for 2025](https://www.salesforce.com/service/best-customer-service-support-software/): Choose the best customer service software to improve customer support outcomes, boost efficiency, and improve your bottom line.
- [How To Use Call Center Analytics](https://www.salesforce.com/service/contact-center/call-center-analytics/): Optimize your customer service with 4 key types of call center analytics: omni channel, predictive, voice, and self-service.
- [Call Center Integration Software & Cloud Telephony Solutions](https://www.salesforce.com/service/call-center-integration/): Learn how call center integration software and cloud telephony solutions with built-in AI and CRM data help your service reps provide more personalized voice support.
- [Service Cloud: AI-powered Customer Service Agent Console](https://www.salesforce.com/service/cloud/): Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.
- [What to Look for in the Best Call Center Software](https://www.salesforce.com/service/contact-center/call-center-software/): Get tips on what to look for in the best contact software and how to set up for success.
- [What is Contact Center Experience](https://www.salesforce.com/service/contact-center/experience/): A contact center experience includes all touchpoints a customer encounters while engaging with your service team.
- [Contact Centers vs. Call Centers: What's the Difference?](https://www.salesforce.com/service/contact-center/contact-center-vs-call-center/): Confused about the differences between a contact center vs. call center? This breaks it all down, so you can see which works best for you.
- [What Is Customer Feedback Management? A Complete Guide](https://www.salesforce.com/service/contact-center/customer-feedback/management/): Customer feedback management is the process of collecting, analyzing, and acting on feedback from customers to improve products, services, or experiences.
- [What is a Cloud Contact Center & How Do They Work?](https://www.salesforce.com/service/contact-center/cloud-contact-center/): A cloud contact center is a web platform for managing customer interactions across channels for seamless communication without on-premises hardware.
- [What is a Contact Center? Features, Benefits, & Types](https://www.salesforce.com/service/contact-center/guide/): A contact center is a hub where companies manage customer interactions across communication channels, including phone, email, and social media
- [Contact Center Software: The Complete Guide](https://www.salesforce.com/service/contact-center/software/): Contact center software enables businesses to manage customer interactions across multiple channels, enhancing customer support.
- [First Call Resolution: How to Measure and Tips to Improve](https://www.salesforce.com/service/contact-center/first-call-resolution/): First call resolution (FCR) is a metric that measures the ability of a customer service center to resolve customer questions or issues during the initial interaction without the need for follow-up contact.
- [Customer Feedback: How to Collect & Best Practices](https://www.salesforce.com/service/contact-center/customer-feedback/): Customer feedback is information provided by customers about their experience with a product or service, including opinions, suggestions, & concerns.
- [What Is Contact Center CRM Software?](https://www.salesforce.com/service/contact-center/what-is-contact-center-crm-software/): Contact center CRM software, also known as customer relationship management software, is a tool used by contact centers to improve customer experiences.
- [Call Center Best Practices: 6 Things A Rep Should Never Say](https://www.salesforce.com/service/contact-center/what-is-a-call-center/best-practices/): Businesses are realizing a brush up on call center best practices is overdue. This in-depth guide will ensure your phone customer service is successful.
- [What is a Call Center? Types, Benefits, & More](https://www.salesforce.com/service/contact-center/what-is-a-call-center/): A call center is a facility used by companies to manage inbound and outbound customer communications, primarily through telephone calls.
- [Customer Reviews: How to Ask for Them & Best Practices](https://www.salesforce.com/service/customer-reviews/): Customer reviews drive business success. Get expert tips on requesting, managing, and optimizing reviews for growth with Salesforce
- [Learn more about our Contact Center Software pricing and drive efficient service, connecting phone support, self-service, messaging, chatbots, and more.](https://www.salesforce.com/service/contact-center/pricing/): Learn more about our Visual Remote Assistant pricing and start engaging customers and employees anywhere with real-time, visual support.
- [WhatsApp for Customer Service: Benefits and Best Practices](https://www.salesforce.com/service/contact-center/whatsapp-for-customer-service/): WhatsApp for customer service is a convenient channel for clients to get help quickly.
- [What Is Customer Care? Importance, Examples, and More](https://www.salesforce.com/service/customer-care/): Customer care involves a company actively building positive customer relationships by going beyond basic service to create an emotional connection.
- [What is Customer Loyalty? How to Build & Measure](https://www.salesforce.com/service/customer-loyalty/): Customer loyalty refers to a customer's willingness to return to a brand due to positive experiences, trust, and satisfaction with its products or services.
- [What Is an Omnichannel Contact Center?](https://www.salesforce.com/service/contact-center/omnichannel-contact-center/): An omnichannel contact center uses cloud-based software to manage customer interactions across many channels on one platform.
- [What is AI Self-Service? Benefits and How It Works](https://www.salesforce.com/service/customer-self-service/ai-self-service/): AI self-service uses artificial intelligence to help users solve issues or access information on their own through portals, chatbots, or AI agents.
- [What Is a Self-Service Portal? (A Beginners Guide)](https://www.salesforce.com/service/customer-self-service/portals/): A self-service portal is the key to a great customer experience. Here's how to choose the right self-service platform to meet your needs.
- [Customer Self-Service & Online Community Management Software](https://www.salesforce.com/service/customer-self-service/): Learn how customer self-service & community management software can help reduce support cases & costs by empowering customers to find answers on their own.
- [What Is a Customer Portal? Benefits & More](https://www.salesforce.com/service/customer-self-service/customer-portal/): A customer portal is a secure online platform that lets users interact with a business anytime.
- [What Is Self-Service Software? Benefits and Best Practices](https://www.salesforce.com/service/customer-self-service/software/): Self-service software lets users find answers, handle tasks, and solve issues independently.
- [What is Customer Self-Service? A Complete Guide](https://www.salesforce.com/service/customer-self-service/what-is-customer-self-service/): Customer self-service allows users to access information without needing assistance from a company's representatives.
- [Customer Self-Service Software Pricing](https://www.salesforce.com/service/customer-self-service/pricing/): Learn more about our Customer Self-Service Software pricing and start building connected service communities with self-service portals and help centers.
- [7 Best Practices for Top-Notch Customer Service](https://www.salesforce.com/service/customer-service-best-practices/): Learn the customer service best practices essential to providing review-worthy experiences.
- [What Is Customer Satisfaction Score (CSAT)?](https://www.salesforce.com/service/customer-service-incident-management/customer-satisfaction-score/): Customer satisfaction score (CSAT) is a key indicator of customer loyalty. Here's how to capture this metric and how to improve it.
- [What Is a Customer Satisfaction Survey?](https://www.salesforce.com/service/customer-service-incident-management/customer-satisfaction-survey/): A customer satisfaction survey is a tool businesses use to gather feedback from customers about their experience with a recent interaction.
- [Customer Service Incident Management](https://www.salesforce.com/service/customer-service-incident-management/): Manage customer service incidents quickly & ensure teams can identify, track, and fix issues with the help of Salesforce's customer service management software.
- [What Is a Customer Service Email? Tips and Templates](https://www.salesforce.com/service/customer-service-email/): Customer service email is a support method where businesses assist customers, answer questions, or resolve issues through email communication.
- [Best Customer Service Free Training Courses 2025](https://www.salesforce.com/service/customer-service-courses-training/): Explore customer service training courses designed to enhance the skills of service leaders and reps. Start learning with free online training today.
- [How to Develop Customer Service Goals](https://www.salesforce.com/service/customer-service-goals/): Learn how to set realistic customer service goals for your team with an actionable framework.
- [Customer Service Management: Benefits, Tips, & Best Tools](https://www.salesforce.com/service/customer-service-incident-management/customer-service-management/): Customer service management involves handling inquiries, resolving issues, and ensuring customer satisfaction.
- [10 Customer Service Skills & How to Develop Them](https://www.salesforce.com/service/customer-service-incident-management/customer-service-skills/): Customer service skills are key to a great customer experience. Here are 10 skills every agent needs.
- [What Is Customer Service Operations?](https://www.salesforce.com/service/customer-service-incident-management/customer-service-operations/): Customer service operations is everything a company does (its day-to-day activities, processes, and strategies) to assist customers.
- [Customer Service Analytics: Understanding Your Data](https://www.salesforce.com/service/customer-service-incident-management/customer-service-analytics/): Customer service analytics interprets customer data and turns it into insights you can use to improve your customer service operations.
- [Customer Service Training: A Complete Guide](https://www.salesforce.com/service/customer-service-incident-management/customer-service-training/): Customer service training is the foundation for amazing customer experiences. Learn who to train and what to include in your training program.
- [Top 9 Customer Service Training Ideas & Exercises](https://www.salesforce.com/service/customer-service-incident-management/customer-service-training/ideas/): Discover customer service training ideas to upskill agents and exceed customer expectations.
- [How to Improve Your Customers Satisfaction](https://www.salesforce.com/service/customer-service-incident-management/how-to-improve-customer-satisfaction/): Customer satisfaction is more than just retaining customers. When your business cares about how to improve customer satisfaction, results will follow.
- [What is Incident Management Software?](https://www.salesforce.com/service/customer-service-incident-management/software/): Learn how incident management software helps you streamline your response to major incidents. Plus, find out which key features to prioritize to deliver faster, better customer service.
- [What Is Customer Satisfaction?](https://www.salesforce.com/service/customer-service-incident-management/what-is-customer-satisfaction/): Customer satisfaction: what it is, why it matters, and how to improve your customer satisfaction with AI-powered technology.
- [Incident Management: Stages, Best Practices & Tools](https://www.salesforce.com/service/customer-service-incident-management/what-is-incident-management/): Incident management is how customer support and operations teams respond to and resolve issues that disrupt normal service operations.
- [What Is Net Promoter Score (NPS)? A Complete Guide](https://www.salesforce.com/service/customer-service-incident-management/net-promoter-score/): Net Promoter Score is a customer experience metric that captures how likely a customer is to recommend your products, services, or brand.
- [What is Voice of the Customer (VoC)? A Complete Guide](https://www.salesforce.com/service/customer-service-operations/voice-of-customer-program/): Voice of the Customer (VoC) captures and analyzes customer feedback to improve offerings.
- [What Is Operational Intelligence (OI)?](https://www.salesforce.com/service/customer-service-operations/what-is-operational-intelligence/): Operational intelligence is the process of analyzing real-time data to gain insights and make informed decisions to improve customer service.
- [7 Principles For a Better Customer Experience](https://www.salesforce.com/service/customer-service-principles/): These principles of customer service can help you improve your customer experience - every time. Learn how it's done.
- [Best Customer Feedback Management Software & Tools](https://www.salesforce.com/service/customer-service-operations/feedback-management/): Increase customer satisfaction and service efficiency with customer feedback management & Voice of the Customer software & tools built into the #1 AI CRM.
- [Top 8 Ways To Raise Your Customer Service Standards](https://www.salesforce.com/service/customer-service-standards/): Don't let your customer service standards slip. Read these 8 tips to give customers the good service they expect.
- [Boost Operations and Improve KPIs with Service Cloud.](https://www.salesforce.com/service/customer-service-operations/): Make decisions faster and achieve operational excellence with data and AI-powered insights.
- [3 Customer Service Tips to Deliver a Great Experience](https://www.salesforce.com/service/customer-service-tips/): Use these customer service tips to help your business consistently deliver excellent customer service.
- [5 Customer Service Trends You Need to Watch in 2024](https://www.salesforce.com/service/customer-service-trends/): Learn about the latest customer service trends, including the industrywide shift from cost-cutting to revenue generation.
- [Customer Support Teams: How to Hire the Right People](https://www.salesforce.com/service/customer-service-teams/): Customer support teams can help improve client retention and satisfaction in your business. Learn how to staff your support team in this guide.
- [The Complete Guide To Customer Service Strategy](https://www.salesforce.com/service/customer-service-strategy/): Learn how to build a customer service strategy that boosts satisfaction, loyalty, and business growth.
- [What Is a Customer Service Workflow? Importance and Types](https://www.salesforce.com/service/customer-service-workflow/): Customer service workflows are structured processes for handling customer inquiries, ensuring efficient and consistent support from start to finish.
- [Best Live Chat Software & Omnichannel Customer Engagement Platform](https://www.salesforce.com/service/digital-customer-engagement-platform/): Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
- [Data-Driven Service](https://www.salesforce.com/service/data/): Enhance the customer experience - from self service to the contact center to the field - when you integrate and unify your diverse datasets with Data Cloud.
- [Customer Retention? Definition, Strategies & Examples](https://www.salesforce.com/service/digital-customer-engagement-platform/customer-retention/): Customer retention involves strategies and practices aimed at keeping existing customers satisfied and loyal to a business.
- [What is Customer Support? Importance & Key Strategies](https://www.salesforce.com/service/customer-support/): Customer support is the help provided to customers to address their questions, problems, and needs regarding a product or service.
- [What is Omnichannel Customer Service?](https://www.salesforce.com/service/digital-customer-engagement-platform/omnichannel-customer-service/): Omnichannel customer service integrates multiple communication channels to provide a seamless, consistent experience for customers.
- [Customer retention rate: formula & improvement tips](https://www.salesforce.com/service/digital-customer-engagement-platform/customer-retention-rate/): What is your customer retention rate? Use this guide to calculate your rate, improve it over time, and reduce churn in your organization.
- [How to Measure Customer Satisfaction in 4 Steps](https://www.salesforce.com/service/digital-customer-engagement-platform/how-to-measure-customer-satisfaction/): Learn four easy steps to measure customer satisfaction, then discover the keys for building an action plan based on the results.
- [9 Customer Retention Strategies That Get Results](https://www.salesforce.com/service/digital-customer-engagement-platform/customer-retention/strategies/): Customer retention strategies are tactics businesses use to keep customers engaged, satisfied, and loyal to boost repeat purchases and long-term value.
- [Digital Customer Engagement Software: Key Features & Benefits](https://www.salesforce.com/service/digital-customer-engagement-platform/software/): Digital engagement software improves customer experience by providing personalized, real-time communication on preferred channels.
- [Salesforce Digital Engagement Pricing](https://www.salesforce.com/service/digital-customer-engagement-platform/pricing/): Learn more about our pricing for Salesforce Digital Engagement & Live Chat to start reaching customers across every digital channel today.
- [What is Omnichannel Routing? How It Works + Benefits](https://www.salesforce.com/service/digital-customer-engagement-platform/omnichannel-routing/): Omnichannel routing directs customer interactions to the most appropriate channel, ensuring efficient communication across multiple platforms.
- [What is Live Chat Software?](https://www.salesforce.com/service/digital-customer-engagement-platform/what-is-live-chat-software/): Salesforce's live chat software offers a seamless way for customers to engage with businesses without the hassle of waiting.
- [Employee Experience Management Platform](https://www.salesforce.com/service/employee-engagement/employee-experience-guide/): Read How to Reimagine the Employee Experience
- [What Is Digital Process Automation? Your Complete Guide](https://www.salesforce.com/service/digital-process-automation/): Digital process automation helps you deliver faster service. Learn why 99% of service professionals say automation saves them time - and how to get started.
- [What Is Customer Engagement? Why is it Important?](https://www.salesforce.com/service/digital-customer-engagement-platform/what-is-customer-engagement/): Customer engagement is the process of interacting with customers to strengthen relationships and enhance their experience with a brand or product.
- [Benefits of Live Chat Software](https://www.salesforce.com/service/digital-customer-engagement-platform/what-is-live-chat-software/benefits/): Learn how the best online live chat software solutions will make your website & business perform much better. Help your customers with live chat software.
- [What Is a Digital Employee Experience? A Complete Guide](https://www.salesforce.com/service/employee-engagement/digital-employee-experience/): Digital employee experience uses technology to improve how employees interact with work and the workplace, boosting productivity and satisfaction.
- [Employee Satisfaction: Benefits + How to Measure](https://www.salesforce.com/service/employee-engagement/employee-satisfaction-guide/): Employee satisfaction is the level of contentment and positivity employees feel about their job, work environment, and overall employment experience.
- [What is HR Service Delivery? Benefits, Examples, & More](https://www.salesforce.com/service/employee-engagement/hr-service-delivery/): HR Service Delivery is the process of providing HR services and support to employees, ensuring efficient and effective management of people and processes.
- [Best Employee Engagement & Management Software](https://www.salesforce.com/service/employee-engagement/): Learn how employee engagement & management software can help scale employee support, drive operational efficiency, & deliver experiences that employees love.
- [Agentforce for Field Service Pricing](https://www.salesforce.com/service/field-service-management/ai/pricing/): Empower your teams with trusted Field Service AI in a single solution.
- [What to look for in a route optimization solution.](https://www.salesforce.com/service/field-service-management/field-service-route-optimization/): Discover the top five features of a route optimization solution designed for field service teams.
- [AI in Field Service Management: A Complete Guide](https://www.salesforce.com/service/field-service-management/ai-field-service-management-guide/): Learn how AI in field service management can help you with scheduling and maintenance, so you can be more efficient.
- [Best Asset Service Lifecycle Management Software](https://www.salesforce.com/service/field-service-management/asset-management/): Maximize asset uptime and revenue with powerful AI capabilities for proactive service.
- [What Is a Contingent Worker? Meaning + Examples](https://www.salesforce.com/service/field-service-management/contingent-worker/): A contingent worker in field service is a temporary or part-time employee, often hired through an agency, to meet short-term or project-specific needs.
- [Field Service Management (FSM) Software](https://www.salesforce.com/service/field-service-management/): Learn how Field Service management software can boost productivity for your front-line workforce, lower operating costs, and transform your service.
- [What Is Mobile Workforce Management Software?](https://www.salesforce.com/service/field-service-management/mobile-workforce-management/software/): Mobile workforce management software helps businesses efficiently coordinate field service and remote teams.
- [Why You Need a CRM with Maintenance Scheduling Software](https://www.salesforce.com/service/field-service-management/maintenance-scheduling-software/): Maintenance scheduling software helps plan, organize, and track maintenance tasks to ensure equipment and facilities are kept in optimal working condition.
- [Perfect the Customer Experience in Field Service](https://www.salesforce.com/service/field-service-management/customer-experience/): Improve the customer experience at every stage of the field service journey.
- [Mobile Workforce Management: Importance and Benefits](https://www.salesforce.com/service/field-service-management/mobile-workforce-management/): Learn how mobile workforce management can enhance your business operations in field service.
- [What is a Mobile Workforce?](https://www.salesforce.com/service/field-service-management/mobile-workforce/): A mobile workforce is a team of employees and contractors who perform their duties from various locations outside of a traditional office setting.
- [What Is Proactive Field Service? Strategies for Success](https://www.salesforce.com/service/field-service-management/proactive-field-service/): Proactive field service helps to predict and prevent problems before they happen.
- [Future of Workforce Planning - A Guide](https://www.salesforce.com/service/field-service-management/future-workforce-planning/): Explore how advanced technologies & strategies are reshaping the future of workforce planning, helping businesses rapidly adapt and succeed.
- [Route Optimization Software: Why Do Companies Need It?](https://www.salesforce.com/service/field-service-management/route-optimization/software/): Route optimization software uses algorithms to determine the most efficient travel routes for deliveries or service calls, minimizing time and fuel costs.
- [Augmented Reality in Field Service: The Complete Guide](https://www.salesforce.com/service/field-service-management/what-is-augmented-reality-in-field-service/): Augmented reality can help your field service business improve efficiency, safety, cost-efficiency, and more.
- [3 Field Service Trends Today's Leaders Need to Know](https://www.salesforce.com/service/field-service-management/trends/): Learn about the latest field service trends impacting the industry.
- [Field Service Pricing](https://www.salesforce.com/service/field-service-management/pricing/): Learn more about our Field Service Management pricing and explore solutions designed to support any and all field service roles.
- [6 Best Field Service Management Software 2025](https://www.salesforce.com/service/field-service-management/software/): Field service management software helps businesses efficiently schedule, manage, and optimize the work of technicians and other field service personnel.
- [What is Dispatch Management Software?](https://www.salesforce.com/service/field-service-management/what-is-dispatch-management-software/): Dispatch management software is a tool that automates the scheduling, assignment, and tracking of tasks and resources for field service operations.
- [Field Service Technician: Their Role and Responsibilities](https://www.salesforce.com/service/field-service-management/what-is-a-field-service-technician/): Learn what is a field service technician, plus the skills needed, technologies, and career outlook.
- [What is Route Optimization? How It Works + Benefits](https://www.salesforce.com/service/field-service-management/route-optimization/): Route optimization is the process of planning the fastest & most cost-effective way for your mobile field service workers to travel between appointments.
- [What Is Field Service Automation? Benefits and Key Components](https://www.salesforce.com/service/field-service-management/what-is-field-service-automation/): Field service automation uses AI and other technologies to streamline your field operations to improve productivity, efficiency, and cost-effectiveness.
- [What Is Field Service Invoicing Software? Benefits and Capabilities](https://www.salesforce.com/service/field-service-management/what-is-field-service-invoicing-software/): Field service invoicing software automatically generates invoices, removing the need to create them manually - freeing up time and improving the billing process.
- [What is Field Service Management (FSM)?](https://www.salesforce.com/service/field-service-management/what-is-fsm/): Optimize field operations, boost customer satisfaction, and drive business growth with AI-powered field service management.
- [What Is Workforce Optimization?](https://www.salesforce.com/service/field-service-management/workforce-optimization/): Workforce optimization in field service is the process of improving employee performance and efficiency through strategic planning, training, and technology.
- [What Is Dispatch Management? Tips for Efficiency](https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/): Dispatch management is the process that helps your dispatchers schedule, manage, and track the resources needed for field service requests.
- [What Is Work Order Management Software?](https://www.salesforce.com/service/field-service-management/what-is-work-order-management-software/): Work order management software is a tool that helps organizations create, track, and manage work orders, ensuring efficient task assignment and completion.
- [What is Workforce Management? A Complete Guide](https://www.salesforce.com/service/field-service-management/what-is-workforce-management/): Workforce management (WFM) is the process of optimizing employee scheduling, attendance, and performance for efficient operations.
- [What is Work Order Management? Benefits & Examples](https://www.salesforce.com/service/field-service-management/work-order-management/): Work order management is the structured process of creating, assigning, tracking, and completing service requests.
- [How to Improve Customer Service](https://www.salesforce.com/service/how-to-improve-customer-service/): Improving customer service begins with making service, and everything it touches, a core company value. Here's how to deliver a better customer experience.
- [What Is Enterprise Service Management (ESM)?](https://www.salesforce.com/service/it-service-management/enterprise-service-management/): Enterprise service management is a holistic approach to managing and aligning services across all departments, improving efficiency and service quality.
- [What is a Service Desk? Key Functions, Benefits, & Types](https://www.salesforce.com/service/it-service-management/service-desk/): A service desk is a central hub for managing IT incidents, service requests, and user support, connecting IT teams with the people they serve.
- [Why Customer Service Is Important: 5 Key Benefits](https://www.salesforce.com/service/importance-customer-service/): Effective customer service improves customer retention and builds the reputation of a brand. Learn more about the importance of customer service.
- [8 Best Help Desk Software in 2025](https://www.salesforce.com/service/it-service-management/help-desk/software/): Help desk software organizes, automates, and facilitates the resolution of customer inquiries and support issues.
- [What is a Knowledge Base? A Complete Guide](https://www.salesforce.com/service/knowledge-base/): A knowledge base holds key information - like articles, guides, and FAQs - to help users find answers quickly.
- [What is a Help Desk? Key Functions, Benefits & Types](https://www.salesforce.com/service/it-service-management/help-desk/): A help desk is a support center where customers and employees can find assistance with technical issues, often through phone, email, or chat.
- [Service Cloud Rate Cards](https://www.salesforce.com/service/rates/): Access rate cards for Service Cloud products and editions.
- [Maintenance Tracking Software: 6 Best, Must Have Features](https://www.salesforce.com/service/maintenance-tracking-software/): Focusing on customer service is not only crucial to a brand, but it will soon be the most important factor in deciding ultimate success or failure of one business versus its competitors.
- [How You Can Write a Good Knowledge Base Article](https://www.salesforce.com/service/knowledge-base/article/): A good knowledge base article lets your customers get the answers they need - when they need them - and frees up agents.
- [Customer Experience Intelligence Rate Card](https://www.salesforce.com/service/rates/cx-intelligence/): Rate card for Customer Experience Intelligence
- [What is a Service-Level Agreement (SLA)?](https://www.salesforce.com/service/service-level-agreement/): A Service-Level Agreement (SLA) is a contract defining service levels, performance metrics, responsibilities, and non-compliance consequences.
- [Sales and Customer Service: How They Work Together](https://www.salesforce.com/service/sales-and-customer-service/): Sales and customer service can work together by sharing customer insights and feedback to enhance the buying experience and build stronger relationships.
- [What is Ticketing Software? Benefits & Best Practices](https://www.salesforce.com/service/ticketing-software/): Ticketing software streamlines customer support and resolves service requests efficiently.
- [Visual Remote Assistant Pricing](https://www.salesforce.com/service/visual-remote-assistant/pricing/): Learn more about our Visual Remote Assistant pricing and start engaging customers and employees anywhere with real-time, visual support.
- [What Is a Support Ticketing System?](https://www.salesforce.com/service/support-ticketing-tools-systems/): A robust support ticket system helps you capture every customer service request, manage it appropriately, and resolve it on time.
- [Inside the Sixth Edition of the State of Service Report](https://www.salesforce.com/service/state-of-service-report/): New research reveals the top three trends driving the strategic role of customer service and field service in the age of AI and data.
- [What Is Customer Service?](https://www.salesforce.com/service/what-is-customer-service/): Customer service is the support you offer your customers, both before and after they buy and use your products or services.
- [What Is Autonomous Customer Service?](https://www.salesforce.com/service/what-is-autonomous-customer-service/): Autonomous customer service uses AI, machine learning, and vast amounts of data to perform service tasks without human intervention.
- [Visual Remote Assistant Software](https://www.salesforce.com/service/visual-remote-assistant/): Learn how remote visual assistant software can help you provide immediate assistance over video chat, ensuring a positive customer experience every time.
- [What Is Customer Service Experience? Definition and Importance](https://www.salesforce.com/service/what-is-customer-service-experience/): Customer experience is the overall satisfaction a customer gains based on all interactions with a company, from first contact to post-purchase support.
- [What is Automated Customer Service? A Quick Guide](https://www.salesforce.com/service/what-is-automated-customer-service/): Automated customer service uses technology to perform routine service tasks, without directly involving a human.
- [What is Personalized Customer Service? Benefits & More](https://www.salesforce.com/service/what-is-customer-service/personalized-customer-service/): Personalized customer service tailors support to an individual customer using data, creating more relevant, efficient, and satisfying customer experiences.
- [8 Best Tips for Providing World Class Customer Service](https://www.salesforce.com/service/what-is-customer-service/world-class-customer-service/): World-class customer service means delivering personalized experiences that surpass customer expectations.
- [What Is Customer Service Software?](https://www.salesforce.com/service/what-is-customer-service-software/): Customer service software enables businesses to manage and streamline customer interactions, ensuring prompt, effective, and personalized support.
- [Service & Field Service Customer Service Software Pricing](https://www.salesforce.com/service/pricing/): Find Service & Field Service Customer Service Software pricing for businesses of any size and learn about the differences between Service Cloud Editions.
- [9 Great Customer Service Examples for Your Team](https://www.salesforce.com/service/what-is-customer-service/examples/): Good customer service examples can help improve training, set standards, enhance experiences, build trust, and foster a positive culture. Learn more.
- [Customer Service Voice: What It Is and How to Develop It](https://www.salesforce.com/service/what-is-customer-service/voice/): Customer service voice refers to the tone, wording, and style a company uses to foster positive customer interactions across all touchpoints.
- [What is Digital Customer Service? Importance & Strategy](https://www.salesforce.com/service/what-is-digital-customer-service/): Digital customer service is the support and help customers get through digital channels and technologies.
- [What is Knowledge Management? Benefits & How It Works](https://www.salesforce.com/service/what-is-knowledge-management/): Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support.
- [Work with AI Agents in Slack using Agentforce](https://www.salesforce.com/slack/agentforce/): Harness the power of AI agents in Slack. Using Agentforce will level up your Slack work productivity.
- [Knowledge Management Software: A Complete Guide](https://www.salesforce.com/service/what-is-knowledge-management/software/): Knowledge management software optimizes the collection and storage of an organization's valuable knowledge.
- [Slack: Accelerate work with AI & Automation](https://www.salesforce.com/slack/conversational-work-os/): Power up your team's collaboration and productivity with Slack AI. See how you can automate tasks, streamline workflows, and integrate with your tools.
- [What is a Knowledge Management System? Everything You Need to Know](https://www.salesforce.com/service/what-is-knowledge-management/system/): A knowledge management system (KMS) is a tool or platform designed to capture, organize, and retrieve knowledge within an organization.
- [Slack Agentforce: AI-Powered Productivity for Every Team | Slack](https://www.salesforce.com/slack/agentforce-customer-zero/): See how Salesforce leverages Agentforce in Slack to boost employee productivity, streamline tasks, automate workflows, and scale support effortlessly.
- [Connect Every Department with Slack](https://www.salesforce.com/slack/departments/): Streamline communication and collaboration across your entire organization with Slack for every department. Discover how Slack can help you transform the way you work.
- [Salesforce Slack Integration to Maximize Sales](https://www.salesforce.com/slack/): Seamlessly connect your Salesforce CRM with Slack to accelerate collaboration and drive productivity. Bring together people, tools, and data in a single AI-powered platform.
- [Want a More Productive Team? Ask Them How They Want to Work](https://www.salesforce.com/slack/flexible-schedule-team-productivity/): Letting people have more flexible schedules and setting how, where, and when they want to work can lead to overall better team productivity.
- [Slack is Increasing Productivity Across Industries](https://www.salesforce.com/slack/industries/): Looking for a productivity platform that's tailored to your industry? Discover how Slack offers solutions across every industry equipping teams to work more effectively.
- [Small Business Software: All-in-One CRM](https://www.salesforce.com/small-business/): Grow fast with the #1 CRM for small businesses. Connect marketing, sales, and service on one platform, and save time with simple setup and built-in guidance.
- [How To Increase Your Team's Productivity and Efficiency](https://www.salesforce.com/slack/improve-team-efficiency-productivity/): These tried and true tips will help bring your team together and learn how to improve their efficiency and productivity.
- [Salesforce Integrations for Slack](https://www.salesforce.com/slack/salesforce-integrations/): Learn more about Salesforce and Slack integrations for Customer 360 and how they can drive productivity.
- [Salesforce Channels: Real-Time Collaboration with Slack](https://www.salesforce.com/slack/salesforce-channels/): Salesforce Channels brings Slack into Salesforce for real-time communication and shared customer data - right within your existing workflow.
- [Small Business Commerce](https://www.salesforce.com/small-business/commerce/): Find more leads, scale engagement, and grow revenue with marketing software for small business including tools for email marketing, marketing automation, and more.
- [Slack For Small Business](https://www.salesforce.com/small-business/collaboration/): Enhance your small business productivity with Slack's expert solutions and strategies. Discover how Slack can help you achieve more in less time.
- [Search and Share data and Knowledge in Slack](https://www.salesforce.com/slack/powered-by-crm-data/): Search and share data and knowledge all within our productivity platform, Slack. Learn how your teams can work together faster and more efficiently.
- [6 Steps for Choosing a Small Business Idea](https://www.salesforce.com/small-business/choosing-a-business-idea/): Here are steps towards brainstorming, researching, and choosing a small business plan.
- [Strengthening Teams: Enhancing Collaboration and Connections at Work](https://www.salesforce.com/slack/work-orchestration/): Take your team's collaboration to the next level with Slack. Our powerful platform makes it easy to connect, communicate, and work together more efficiently. Discover how Slack can help you achieve your goals today.
- [Small Business Software](https://www.salesforce.com/small-business/best-small-business-software/): Use small business software to manage customer relationships, improve decision-making, enhance customer engagement, and streamline workflows.
- [Customer Service CRM with Starter Suite](https://www.salesforce.com/small-business/customer-service-crm/): Discover an all-in-one CRM for customer service with Starter Suite and try it free for 30 days.
- [What Is Business Management Software?](https://www.salesforce.com/small-business/business-management-software/): Streamline your operations and boost efficiency. Learn what business management software is and how it can transform your company's productivity.
- [Salesforce Slack Pricing Plans](https://www.salesforce.com/slack/pricing/): Looking for competitive Slack pricing plans? Discover the pricing options that bundle other Salesforce products with Slack.
- [What Is Contact Management?](https://www.salesforce.com/small-business/contact-management/): Contact management is the process of recording contact details and tracking their interactions with a business. Find out more about and the relationship with CRM
- [Guide To POS Systems for Small Business](https://www.salesforce.com/small-business/commerce/pos-for-small-business/): Discover how implementing a POS for small business can enhance customer experiences, streamline operations, and drive growth.
- [CRM Template Guide (For Excel & Google Sheets)](https://www.salesforce.com/small-business/crm-template/): Learn how to build a CRM template that streamlines your sales pipeline, improves customer relationships, and helps your business grow.
- [How to Do Market Research for Small Business](https://www.salesforce.com/small-business/how-to-do-market-research/): Read How to Conduct Thorough Market Research for Your Startup or Small Business.
- [Lead Management Software with Starter Suite](https://www.salesforce.com/small-business/lead-management/): Discover how Starter Suite empowers small businesses with easy-to-use lead management software, helping you capture, track, and convert leads efficiently.
- [Invoice Software for Small Business: A Complete Guide](https://www.salesforce.com/small-business/invoice-software-small-businesses/): This guide covers key features, benefits, and recommendations to help streamline invoicing with the best invoice software for small businesses.
- [How to Grow Your Business (6 Strategies)](https://www.salesforce.com/small-business/how-to-grow-your-business/): Learn the best strategies to grow your business, increase revenue, and scale operations with proven marketing, financial, and operational tactics
- [How to Write a Business Proposal for SMBs](https://www.salesforce.com/small-business/how-to-write-a-business-proposal/): Learn everything from understanding the key components of a business proposal to best practices and real-world examples for your SMB.
- [Small Business Marketing Software](https://www.salesforce.com/small-business/marketing/): Find more leads, scale engagement, and grow revenue with marketing software for small business including tools for email marketing, marketing automation, and more.
- [How To Write a Business Plan in 9 Steps](https://www.salesforce.com/small-business/how-to-write-a-business-plan/): Writing a business plan can be overwhelming. Luckily, there are multiple resources available, including this FREE template to get started.
- [How to Start a Small Business in 10 Steps](https://www.salesforce.com/small-business/how-to-start-a-small-business/): Learn how to start a small business from scratch with these tips and steps.
- [How To Advertise For Your Small Business](https://www.salesforce.com/small-business/marketing/advertising-guide/): Learn how to choose the right advertising channels for your small business.
- [Email Marketing for Small Business: The Guide](https://www.salesforce.com/small-business/marketing/email-marketing-guide/): Email marketing for small businesses is one of the most powerful, affordable ways to connect with customers. Learn why.
- [How to Capture Leads on Your Website](https://www.salesforce.com/small-business/marketing/capture-leads/): Here's how to create a website that captures qualified leads and gets more sales in the door.
- [Pro Suite: Try for Free Today](https://www.salesforce.com/small-business/pro-suite/): Take your business to the next level with Pro Suite, the enhanced CRM suite built with marketing, sales, service, and commerce tools in one easy to use app.
- [Generating Leads for Small Business: A Guide](https://www.salesforce.com/small-business/marketing/lead-generation/): Want to generate leads for your small business with strategies that work? Learn strategies, tactics, and tools that help grow high quality leads here.
- [Small Business Content Marketing Guide](https://www.salesforce.com/small-business/marketing/content-marketing/): Content marketing presents a viable solution for SMBs, offering a cost-effective way to enhance brand visibility, engage with target audiences, and establish credibility.
- [Small Business Sales Software](https://www.salesforce.com/small-business/sales/): Looking for a powerful sales CRM software for small business? Discover how Salesforce can help you streamline your sales process today.
- [Social Media Marketing for Small Businesses](https://www.salesforce.com/small-business/marketing/social-media-marketing-guide/): Learn why social media marketing is one of the most powerful tools small businesses can use to capture audiences organically.
- [How to Create a Small Business Marketing Strategy](https://www.salesforce.com/small-business/marketing/smb-marketing-strategy/): What you need to know when implementing a successful marketing strategy.
- [Digital Marketing for Small Business: A Handy Guide](https://www.salesforce.com/small-business/marketing/digital-marketing-smb-guide/): Digital marketing for small business can seem tough, but there's plenty you can do to connect with customers. This guide breaks it down.
- [Salesforce Small Business Pricing: All-in-One CRM Solutions](https://www.salesforce.com/small-business/pricing/): Put the power of the #1 CRM to work, at a price that works for you. Explore small business solutions that best suits your needs, and try it free today.
- [Small Business Customer Service Software](https://www.salesforce.com/small-business/service/): Improve your small business customer support with our powerful help desk software. Discover how Salesforce can help you improve customer satisfaction.
- [Small Business Marketing: The Ultimate Guide](https://www.salesforce.com/small-business/marketing/smb-marketing-guide/): Learn how to build your marketing strategy and fine-tune your campaigns with our small business marketing guide
- [Salesforce Tutorial: Free Online Salesforce Training](https://www.salesforce.com/small-business/salesforce-tutorial/): Explore Salesforce tutorials designed to enhance your skills and manage your customers even better. Start learning with free online training today.
- [Starter Suite CRM: Try Free Today](https://www.salesforce.com/small-business/starter/): Grow your business with Starter Suite the simple CRM built with sales, service, and marketing tools in one easy-to-use app. Start your free trial today.
- [Starter Suite Free Trial: Try For Free Today](https://www.salesforce.com/small-business/starter/free-trial/): Try the Salesforce Starter Suite free trial for free for the first 30 days and take the first step to growing your small business
- [What Is Account Management?](https://www.salesforce.com/small-business/sales/what-is-account-management/): Learn what account management is, why it's important, and how it helps businesses build long-term customer relationships.
- [SMB Sales: A Complete Guide](https://www.salesforce.com/small-business/sales/smb-sales-guide/): Check out the complete guide on SMB sales. Learn to learn how salespeople should operate with small and midsize business (SMB) sales clients.
- [Small Business Trends (Report)](https://www.salesforce.com/small-business/smb-trends/): Read the small business trends report from SMBs worldwide on driving impact with data, CRM, and AI.
- [What are Business Metrics? (+ 6 That Matter Most for SMBs)](https://www.salesforce.com/small-business/smb-metrics/): Learn the basics of business metrics and the 6 most important business metrics you should be tracking for your small business.
- [21 Small Business Tips to Succeed](https://www.salesforce.com/small-business/small-business-tips/): Looking for ways to grow your small business? Here are 21 small business tips to help you grow and succeed at scale, improve efficiency, and boost profits.
- [Small Business Courses: Free Online Training](https://www.salesforce.com/small-business/small-business-course/): Explore the small business courses designed to enhance your skills as a small business owner. Start learning with free online training today.
- [The Tools Your Startup Should Be Using - And Why](https://www.salesforce.com/small-business/tools-for-startups/): With these platforms you'll serve your customers better and become an industry leader.
- [What is Starter Suite Video](https://www.salesforce.com/small-business/starter/video/): Understand what Starter Suite is and how it helps businesses manage customer relationships effectively in our video. Watch now to learn more!
- [Tableau Conference | #TC25](https://www.salesforce.com/tableau-conference/): Viz-ualize yourself at the data and analytics event of the year: April 15-17, 2025 | San Diego and Salesforce+ | #TC25
- [12 Types of Businesses: A Guide for Entrepreneurs](https://www.salesforce.com/small-business/types-of-businesses/): Explore 12 types of businesses and their structures - from sole proprietorships to corporations - to discover what business model is best for you.
- [TDX 2025](https://www.salesforce.com/tdx/): Join us at TDX, the developer conference for the Agentforce revolution, and discover 400+ sessions.
- [What is Customer Success: The Ultimate Guide](https://www.salesforce.com/small-business/what-is-customer-success/): Discover everything you need to know about customer success. Learn how it can boost retention, drive revenue, and improve customer satisfaction.
- [FAQ | Tableau Conference | #TC25](https://www.salesforce.com/tableau-conference/faq/): Register now for the data and analytics event of the year: April 15-17, 2025 | San Diego and Salesforce+ | #TC25
- [What Is A Small Business?](https://www.salesforce.com/small-business/what-is-a-small-business/): Discover what qualifies as a small business, key characteristics, benefits, and challenges of running a small business
- [What is a Service Business?](https://www.salesforce.com/small-business/what-is-a-service-business/): Learn what a service business is, how it works, and why it's profitable. This beginner's guide covers examples, benefits, and how to start your own.
- [What Is a Startup Company?](https://www.salesforce.com/small-business/what-is-a-startup/): Curious about startups? This guide covers what they are, key traits, funding options, and steps to launching a successful business.
- [What's a Small and Medium-Sized Business (SMB)?](https://www.salesforce.com/small-business/what-is-an-smb/): Why are SMBs important? Here are 3 steps to rethinking small and medium-sized businesses.
- [Travel, Hospitality, and Transportation Management Software](https://www.salesforce.com/travel-hospitality-transportation/): Power every stage of the journey with CRM + AI + Data + Trust for Travel, Transportation, & Hospitality.
- [TDX 2025 | FAQ](https://www.salesforce.com/tdx/faq/): We have answers to all your TDX questions including how to register, hackathons, bootcamps, and certifications.
- [Transforming Travel and Hospitality Experiences with Data and AI](https://www.salesforce.com/travel-hospitality-transportation/ai/data/): Discover how Salesforce can help you harmonize, activate, and extract value from your data
- [How AI is Unlocking Growth in the Travel & Hospitality Industry](https://www.salesforce.com/travel-hospitality-transportation/ai/): Discover how artificial intelligence is revolutionizing customer experience and operational efficiency
- [AI-Driven Strategies for Guest Engagement in Hospitality](https://www.salesforce.com/travel-hospitality-transportation/ai-driven-strategies-for-guest-engagement-in-hospitality/): How AI is revolutionizing guest experiences while preserving the human touch
- [4 Ways to Lower Costs, Wow Travelers, and Drive Growth in Travel & Hospitality](https://www.salesforce.com/travel-hospitality-transportation/drive-travel-and-hospitality-growth/): Give your employees the tools they need to boost productivity and exceed traveler expectations at every step of their journey.
- [How to Drive Efficient Growth in a Changing Transportation & Logistics Landscape](https://www.salesforce.com/travel-hospitality-transportation/drive-efficient-transportation-growth/): Lower costs and impress shippers when you centralize data one shared platform
- [Orchestrate guest journeys with hospitality CRM](https://www.salesforce.com/travel-hospitality-transportation/hospitality/): Unify data, connect teams, and leverage AI to give your guests the experiences they expect.
- [AI's Role in Transforming Sales Processes in the Hospitality Industry](https://www.salesforce.com/travel-hospitality-transportation/hospitality/ai-sales/): Leveraging AI to reshape sales strategies and guest experiences in hospitality
- [A 5-Step Guide to Sustainable Business Travel](https://www.salesforce.com/travel-hospitality-transportation/sustainable-business-travel/): Reduce emissions without grounding your employees.
- [Transportation & Logistics CRM](https://www.salesforce.com/travel-hospitality-transportation/transportation/): Harness the power of automation, analytics, and AI to exceed expectations, unlock revenue opportunities, and meet the challenges of today.
- [Create travel experiences with travel & vacation CRM](https://www.salesforce.com/travel-hospitality-transportation/travel/): Use AI to turn data into customer loyalty and business resilience.
- [How AI is Transforming Service in Transportation and Logistics](https://www.salesforce.com/travel-hospitality-transportation/transportation/ai/): AI is transforming transportation and logistics, boosting efficiency, customer experience, and competitiveness
